Crunch health club was started in 1989 in a basement aerobics studio in the East Village of New York City. The company shares that this location in its inception had no locker rooms or air conditioning, in addition to being burglarized regularly. From the beginning Crunch’s mission was to make exercise and the total gym experience fun. To accomplish this, the founders eliminated traditional ideas of what were considered serious workouts at the time by collaborating with a highly creative group of fitness instructors with a wide range of expertise. The result was the development of challenging fitness classes and programs with a completely fresh slant. More than two decades later, Crunch still believes in making serious exercise fun by fusing fitness and entertainment and holding true to its “No Judgements” philosophy. Crunch is headquartered in New York City, co-owned by New Evolution Ventures (NeV) and private-equity firm Angelo Gordon. It currently serves over 400,000 members with both corporate-owned and franchised locations (Crunch Essential) in cities throughout the U.S. and in Australia. Crunch continues to expand across the U.S. and around the globe. It also has a franchise program for those wanting to own and operate a local Crunch location of their own.

 

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The Good

  • Equipment
  • Cleanliness
  • Classes
  • Other available amenities

Equipment

When it comes to equipment, regular members feel Crunch has all the necessities to build and shape an awesome physique. Each Crunch Gym boasts the best strength training and cardio equipment in the industry. Whether members are looking to do bicep curls with free weights, or use various cardio machines, you can find these at Crunch. All strength training equipment and cardio stations are adequately spaced from one another, so there is plenty of room to do what you need. All weights remain racked so members don't have to go fishing around for dumbbells. Crunch also has a boxing area, big bag, and jungle gym.

Cleanliness

Many of their gyms have positive reviews about how clean their facilities are. Gym cleanliness appears to be consistently important across most of Crunch's fitness locations. Everything (floor, plates, dumbbells) is coated in rubber, so which prevents both damage to the facilities and equipment, as well as unnecessary noise. According to customer feedback, "the gym is very clean, (and) upscale," while the restrooms, locker rooms, showers, and sauna are all considered "spa-quality." These facilities also feature complimentary high-end toiletries, large shower cabins, and high-end shower heads. The gym and locker rooms are well-kept by staff and clean. Crunch provides body wash, shampoo, and conditioner in each stall. Towels are available at the front desk. There are also basic hygiene products like mouthwash, cotton balls, and hair dryers in the wash area next to the sauna room. One unique feature is Crunch's large and very clean toilet cabins where you can change clothes in privacy. Very few gyms we reviewed have this option, which is a plus for those who prefer not to be naked in front of other gym members.

Classes

Crunch is known for its unique classes and fun atmosphere. The variety of classes and experienced instructors/personal trainers has consistently been one of Crunch's biggest selling points for the past 25 years. Many reviewers say that going into a Crunch gym can often feel like you've walked into a club or party. There is always upbeat music playing throughout the gym. Offerings like Hip-Hop Aerobics, Co-Ed Action Wrestling, Zumba, and Cyked Yoga Cycling are offered along with many others. Each instructor is well versed in their respective courses. Consumers may also search classes by their favorite instructor online to find dates and times of each class.  

One of the best parts about the classes offered at a fitness center or gym is the chance to participate in exercise as with a group. Group exercise provides opportunities for those in attendance to feed off of one another in order to best push themselves to meet their fitness goals. Fitness clubs and health clubs like the Crunch franchise that offer this group exercise option are definitely ones to be looking at as you look for somewhere to take your fitness to a new level.

Other Available Amenities

Other available amenities include a full-service locker room, towel service, a touch screen menu for group fitness classes, designated stretching tables, filtered water for your hydration, and so much more. We found these to be unique among most of the fitness centers we reviewed. We also noticed that Crunch has a pool and basketball court. Crunch offers personal trainers at all locations for those seeking personal fitness assistance. These trainers are certified and use a wide array of personal training tools such as battle ropes, kettlebells, TRX Suspension Straps, Bulgarian Bags, and MMA equipment to name a few. These functional training tools allow our trainers to provide an array of High Intensity Interval Training (HIIT) workouts.

The Bad

  • Price and contracts
  • Upfront fees
  • Hidden fees

Price and Contracts

Crunch offers month-to-month contracts, which are great for people who are unsure about how long they will be committed to a fitness routine. Some locations offer a $9.95 month-to-month membership with no contract, although this deal is only available to users in certain areas. There is not a consistent membership rate among any of the locations. This can become very confusing and irritating if you're enrolling in a membership online and you see that a location in New York is $99 a month, while another location in Oregon is $9.95 a month. Varying processing fees and pro-rated annual fees are also a major turn off for people who might have otherwise wanted to purchase a gym membership; however, unlike several gyms whose prices are impossible to find, Crunch's fees are available for all to see online. Along with these inconsistencies, Crunch has certain locations-particularly in New York and New Jersey-where locations are very pricey for what you're getting. Many reviews and complaints are about high-end gym pricing, for a lower- to middle- class gym. One reviewer stated that she could pay $99 a month to workout at Crunch, or she could pay $140 a month to workout at The Sports Club/LA and have a country club type experience each time she went to the gym. Many reviewers also state that they have had issues canceling their month-to-month non-contract memberships with Crunch. That there are many loopholes, and stipulations to complete the process. On a good note, students can get a special rate. If you are looking to cancel your membership, it would be advantageous to do some research beforehand to ensure that you are treated fairly and that things are taken care of in a timely fashion.

Upfront Fees

Crunch is known for being very inconsistent with their initiation fees, hidden dues, and monthly rates. Typical enrollment fees are $239.98, which are extremely pricey for chain gyms. We found the industry average to range between $100 and $150.

Hidden Fees

The initial membership pricing is very seductive to those wanting an affordable gym membership. Let's take a look at sign up for a Los Angeles Crunch membership: Fees Due Today: Enrollment Fee: $0.00 This Month: $7.10 Last Month's Dues: $109.99 Processing Fee: $49.99 Pro-Rated Annual Fee: $6.66 Out of most gyms we reviewed, Crunch had the highest quantity of and most expensive hidden fees. This makes being a member-which appears to be cost-effective at first-to be an expensive proposition.

Trainers and Nutrition

In terms of pricing, you have to submit an email form before Crunch will tell you how much its personal training sessions cost. We found this inferior to some gyms that offer an upfront pricing chart for customers with pricing rates. Also, Crunch offers a nutritional plan with their own line of products, but customers have complained after feeling high sales pressure from gym employees to purchase the gym's protein shakes and products. We did not find any customer reviews that disclosed the personal trainer pricing, except to allude to it being expensive for them. The only complaint we found with regard to the classes themselves was that at certain locations, the fitness instructors show favoritism, paying attention to and correcting the forms of their favorite students only. For group classes, there have been times where it's so crowded that there are not enough supplies. And while Crunch's mobile app lets you reserve a class spot for the next class, in some instances, people have come to class only to find someone else in their seat/machine/bike, etc.

Inconsistent Facilities

In 2010 Crunch took over several former Gold's Gyms. Many reviewers have stated that in renovating the gyms, Crunch cut several corners, leaving many things unfinished in the gyms, giving the gyms a messy, inconsistent feel.

The Bottom Line

Crunch is known in the fitness industry for its unique classes and fun atmosphere. The variety of classes and experienced instructors has consistently been one of the gym's biggest selling points as a local gym for the past 25 years. Crunch has a wide variety of great classes taught by skilled and experienced instructors, good clean equipment, and a fun environment. Overall, Crunch is a gym that will do the job for some people, but would be a terrible fit for others. Inconsistencies with pricing and quality of facilities are evident in online reviews by customers. This is especially problematic because, while Crunch has its pricing available for all of its gym locations online, one person paying a rate of $9.95 a month, while another pays a $99 rate doesn't sit well for the person paying 10-times as much for the same services. There is not set franchise fee for each of the membership options. If Crunch could come up with a more consistent pay scale and eliminate its very high processing and enrollment fees, it would certainly be a contender on the list of great, affordable gyms. But at the end of the day most people are ruled by their wallets, and the majority of Crunch's price ranges don't fit the average gym user's budget. Many reviewers also state that they have had issues canceling their month-to-month non-contract memberships with Crunch.

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User Reviews

Star Rating

2.8
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88 Reviews

Review Breakdown

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Aaron Breezy

April 21st, 2020 Montevallo, AL DETAILS arrow_drop_down
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If I could give it 0 stars I would. These guys are criminals. They will take your money without providing services promised in the contract. DO NOT GO HERE. They will take your money

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AJ Wakefield

March 18th, 2020 Tucson, AZ DETAILS arrow_drop_down
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I loved going to this gym. Their layout is nice and open, and the windows allow a lot of natural light to come in which I love! They have a large range of types of equipment.

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Kiara Howard

March 9th, 2020 Tallahassee, FL DETAILS arrow_drop_down
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Crunch is the best gym out there. They have almost any machine you can think of and the staff are very friendly and always ready to answer any question you may have. The membership prices can’t be beat.

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Katlyn Hockman

March 8th, 2020 Houston, TX DETAILS arrow_drop_down
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Crunch fitness is great for your local fitness needs. They have always been so helpful whenever I have any questions about how I should update my lifestyle.

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Logan Hudson

March 8th, 2020 Norcross, GA DETAILS arrow_drop_down
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Crunch fitness is on par with planet fitness, they are both amazing places to start working out at. Crunch is Better in quality simply for the fact does not get as crowded. The equipment is also well-maintained.

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Anita pea

March 8th, 2020 Dallas, TX DETAILS arrow_drop_down
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Crunch fitness was a good choice for on the go training. The equipment was clean and the trainers were nice.

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TIG

March 4th, 2020 Los Angeles, CA DETAILS arrow_drop_down
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I had a good experience overall until I decided to cancel the membership. I have called them, and they don't cancel it. I signed in to my account NO options to cancel. I call them again and they give me an email to write. If I know the approach I would cancel right away, but I thought people are sensible. So, they charge me for a new year $50, and new month $48.9, and when I said again, that I'm no longer needed the membership - I got NO refund. In my opinion they suck big time if they try to suck from you everything before you go.

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Leah Cantrelle

March 4th, 2020 Hattiesburg, MS

I love Crunch! There really is no gymtimidation. The workers at my local crunch are always very nice and even the members are nice.

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Janie Dennis

March 4th, 2020 Tallahassee, FL DETAILS arrow_drop_down
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I think Crunch is okay! I haven't really seen many throughout Florida and the ones that I went to were a bit small. “I” have used Crunch before like I mentioned and I thought it was small. It is inconvenient since I have not seen many throughout Florida and I travel a lot.

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Annie Chow

March 4th, 2020 Tallahassee, FL DETAILS arrow_drop_down
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I love this gym. It feels like I'm the main character in a blockbuster movie filming at a futuristic gym. And they have three floors and include so much for such a good price.

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Brianna bourgeois

February 28th, 2020 Norcross, GA DETAILS arrow_drop_down
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All of the equipment is fully functional and everything is always very clean. I like that I can go to the gym at night at crunch.

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Holly Brown

February 25th, 2020 Baton Rouge, LA DETAILS arrow_drop_down
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Good environment and staff, along with equipment. Would be perfect if it was 24/7, but amazing for what it is and does.

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JD Dunklee

February 22nd, 2020 Norcross, GA DETAILS arrow_drop_down
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The local Crunch Fitness is a great time. The facility is amazing, and they have a local community that is very positive. It creates a great atmosphere

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Rommie Bishop III

February 16th, 2020 Rexburg, ID

I did not sign a contract with Crunch fitness, but was very impressed by the people at the front counter's willingness to help me determine if it was the right gym for me, and accommodate my checking it out.

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Juliann Mecham

February 12th, 2020 Managua, MN DETAILS arrow_drop_down
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Crunch is a really high quality gym. For me I really value fitness, and I have tried lots of gyms in different areas of the states. I feel that Crunch offers a lot of great equipment, and they want you to succeed on your health goals and better your body figure and your physical health.

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Piper Whitsitt

February 6th, 2020 Long Beach, MS DETAILS arrow_drop_down
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Great price. Loved the classes they offer. Discovered the TRX workout there. Only went to one place but it was always clean arms lots of space and equipment.

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Madelyn Trout

February 5th, 2020 Kenner, LA

This gym is amazing. Me and my mom used to work out at Crunch all the time. Crunch gym helped me get back in shape.

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Angelina Hamilton

February 5th, 2020 Gulfport, MS DETAILS arrow_drop_down
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Great value! They have a price that anyone can afford. They even have tanning available which I really like so I can do it all at once!

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Danielle Powell

February 2nd, 2020 Long Beach, MS DETAILS arrow_drop_down
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Loved our crunch. Gyn looked great and staff was always friendly. Loved being able to take my 14 year old

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Lindsay

February 1st, 2020 Norcross, GA DETAILS arrow_drop_down
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I love Crunch gym! I attend all the classes and they have helped me really tone and get closer to reaching my goals!

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Jimmy Hall

January 28th, 2020 Clifton, NJ

Crunch is a good fitness program where people can work out and communicate with each other.

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Tori smith

January 28th, 2020 Mesa, AZ DETAILS arrow_drop_down
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The best gym I have ever been to! They learned my name and always are so welcoming!

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Madison Kneiss

January 25th, 2020 Long Beach, MS DETAILS arrow_drop_down
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I am currently a new member here. The firm is always clean, the staff is always friendly and willing to help you with whatever your needs are. They are a little pricey in the supplements but other than that they are fantastic

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Asia Bui

January 19th, 2020 Gulfport, MS DETAILS arrow_drop_down
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My family loves crunch and their gyms! They have such nice variety of equipment! I know my dad loves to go to the gym with his new gym membership.

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Kathy Trout

January 16th, 2020 New Orleans, LA DETAILS arrow_drop_down
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Great, clean environment. Staff has always been helpful. The one thing I do not like is that you have to cancel your membership in person.

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Jin The Eomma

January 16th, 2020 Clinton, MS DETAILS arrow_drop_down
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I’ve never had a bad experience there work out machines work very well and the consumer service is amazing

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Malayah

January 15th, 2020 Norcross, GA DETAILS arrow_drop_down
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Visiting Crunch Gym is always a pleasurable experience. The gym equipment is clean and the atmosphere is nice when you walk in. I would definitely go to this gym over any other gym.

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SkylarPickens

January 15th, 2020 Houston, TX

Super popular in my city because everyone loves it here! Respectful and awesome staff!

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Dan Bradley

January 14th, 2020 Philadelphia, PA DETAILS arrow_drop_down
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I have been a member of Crunch Fitness in Delran NJ since the location opened. In 2019 I visited the location a few times, maybe 5. In May of 2019, which was the last time that I had used the facility, I asked an associate at the front desk if I was able to cancel my membership without any fees or penalty, and she told me, yes. I was then told that due to a manager not being present at the moment she was unable to do this for me, but that I could write a hand written note with my cancellation request and contact information and it would be taken care of. The membership was never cancelled by Crunch so I made another attempt at this and was met with the exact same response by the front desk associate. She made it seem like it was no big deal, very apologetic that the manager never contacted me at my last attempt to cancel. I was again instructed to write a note requesting cancellation, and sign it and they would give it to the manager the next morning. I never received a reply from Crunch Delran, so I proceeded to contact ABC Financial via email on May 15, 2019 at 11:55AM stating that I would like my membership to be cancelled- effective immediately. In September of 2019 I was charged a $50 membership fee and immediately contacted my bank to stop all withdraws from Crunch Fitness. On September 16, 2019 I called Crunch Fitness and was told that a manager would call me back - I never received a reply. I proceeded to once again contact ABC Financial requesting that al contact and billing stop because I have made several membership cancellation request that have gone unanswered. I also sent Crunch Delran a Facebook Message containing all of my contact information, stating that I had made several attempts to cancel my membership, and I wish to cancel immediately. The message was read, but again, I never received a response. After all of this, I was under the assumption that my membership had finally been cancelled. I haven't used or stepped foot into the facility other than to cancel my membership since May 2019. I never received any communication from Crunch Delran giving me any reason to believe otherwise, or I would have still pursued the cancellation. This past weekend in January 2020, I received a debt collections notification courtesy of Crunch Fitness stating that I owe $113.05. At 10:40am I drove to Crunch Delran to try to make sense of the situation...once again, there was no manager present in the location to help me. There were two employees at the front desk who both witnessed my situation and assured me that Crunch Delran would immediately cancel my membership and the situation was unfair and would be rectified. I was once again, for the third time, told to write another note with my name and details stating that I would like to cancel. Monday January 13,2020 I received a call from Mark, the manager, at Crunch Delran who was actually extremely rude and unprofessional- and his words were, "I have been here since September and there is all new staff, I have no proof that you ever tried to cancel your membership, we sent your account to collections in December and there is nothing I can do to help you or cancel your membership." I spoke with the debt collections agency last night Monday January 13, 2020 and disputed the claim with Crunch Delran, because I have made numerous attempts in person, and through email, and Facebook Messenger, which have all been ignored. January 14, 2020 I once again email Crunch Fitness providing all of the details and screenshots of emails and messages of my cancellation attempts. I received a very unprofessional email response from the manager. (Below) ---- Hi Dan, How can I help you? After seeing these attachments, I think I have enough evidence to discuss with abc financial. yesterday you said you only left a letter here and it got lost. With all the new staff at the front desk, a letter was bound to get lost. And you didn't follow up after that until now. Now with me helping you, How can you help me? Your reviews affect my Front desks credibility and they have no fault in what happened to you. They are all new and have worked very hard to fix past mistakes and errors in the system. I see you own a company, so you should understand how bad reviews affect a company and its personnel. Let's come to an agreement that both parties can benefit. Please let me help you, thank you for reaching out. Mark R General Manager Crunch Fitness Delran 4004 Rt. 130 Delran, NJ 08075 ---- This email was then followed up with a phone call by Mark in the same unprofessional tone of "how can we resolve this and both benefit from the outcome." I'll end the story here, as it still has not been resolved. I have submitted numerous complaints to Crunch Corporate, and all review outlets that are presented to me. This type of business practice is absurd and unprofessional.

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Georgia Kibler

January 13th, 2020 Long Beach, MS DETAILS arrow_drop_down
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The atmosphere is very accepting and welcoming. It lives up to its motto of a no judgement zone.

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Zac Cannon

January 13th, 2020 Long Beach, MS DETAILS arrow_drop_down
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This is where I have my current gym membership. I joined at the local Crunch in Long Beach, MS. Lots of great equipment and features. My wife is on the 2nd tier membership and we got to try the HydraMassage chairs and they are great!

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Gina Wellford

December 31st, 2019 Roanoke, VA DETAILS arrow_drop_down
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I would not recommend Crunch Fitness. I got on a stairmaster this summer (2019) at Crunch Fitness (in Roanoke VA), as soon as the machine started, the stairs (or belt that propels the stairs) broke, and I plummeted down on the stairmaster steps about 3 or 4 feet, while holding the railings as I plummeted down, ripping something in my arms, shoulders. Long story short, I am now recovering from shoulder surgery (torn Labrum and torn rotator cuff) from their machine breaking when I got on it. It has cost me 4 to 6 weeks off of work and at least $5,000 to $6,000 in medical bills so far. Not to mention I will not regain full use of my shoulder for 5 to 6 months. I think they are very nice folks at Crunch, but I am paying a a VERY high price for them having a machine that was either broken when I got on it, or broke as soon as it started. I will never get on a Stairmaster again.

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CommandTx

December 10th, 2019 Round Rock, TX DETAILS arrow_drop_down
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Please be very aware that this company lies about their fees and then BS's about getting it returned to you. We showed up in early spring due to a card that was given to my son to sign up with out starting fees. They tried to charge us those fees that day ... claiming that the card my son has was from from before they opened. They eventually honored the card. I explained to the gentleman at the time that my son would be going to school in San Marcos (Texas State) this summer. We would only need this account for a short while. I explained that I did not want any other fees. If there were, to please let us know before so we could close our account. In May, I got a notice from my bank that I was being charged $43.25 instead of the normal $10.77. When I called Crunch, I was told that this was for the annual membership. I explained that I did not want the Annual membership. Please close my account. I talked multiple times with the manager of the place that would not agree to refund the membership fee until he spoke with the owners. On top of that, they charged us another $10.77 for the next month, but would not let my son use the facility because we wanted our money back on the Annual membership fee. I even went by their location and signed a sheet to request that the account be shut down and to refund the money. In the end, Crunch kept all of the money and didn't allow my son the usage of the facility for the last month. The manager also told me that he would get back with owners. Have no fear! He will get back with me! Be patient and they are busy. Pretty amazing what a company will do to steal a lousy $54.02. This company eventually refunded all of my money.

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JW

November 8th, 2019 Brookline, MA DETAILS arrow_drop_down
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I went in to the gym to cancel my membership. They had me fill out a form on their iPad and said it is done and we will not need be charged further. One month later we were charged. After multiple phone calls we still can not get them to refund the month's fee that they charged after the cancellation. I asked to speak to the manager and he said that without written proof there was nothing he could do. There was no written proof (my guess is that the woman behind the desk never hit submit - but who knows). I asked to speak with the manager's boss and he said they are not allowed to do that. In summary, they made a mistake, they can clearly see by the swipes that I did not use the service after we canceled and they still won't refund the money. I told them that this was not good customer service and the manager said this is how they were trained. They are not supposed to refund the money without written proof (that they did not provide) AND they are not allowed to let you speak with anyone higher up than this manager.

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Sara S

October 29th, 2019 Tallahassee, FL DETAILS arrow_drop_down
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This gym is great because it is clean and feels like a community. However, I hate that they recently raised the price of their base membership and their variety of equipment and machines is pretty minimal compared to others. But if you want to stay healthy, this is a good option.

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Mike

October 10th, 2019 Spring Hill, FL

If you are looking to be judged by how you look then come to this place and ask to see Paul "the personal training manager". Paul likes to flex his title and not his customer service skills because if he CARED about the customer he would learn to ask questions and listen rather than judge on looks alone. My girlfriend has a membership here and I go with her a few times a month as her guest. Each time we go, depending on what she wants to work on that day, I may or may not be able to do certain exercises. This is because of a couple of current medical conditions that prevent me from doing core exercises that are harder in nature. Tonight we went and she wanted to focus on her core more aggressive and then we would go to the weight area. As she started i would count for her or help her as needed. I was able to do planks but nothing more like she was. That is where Paul, "the personal training manager" comes in and this is how it goes. Paul - i know shes your girlfriend and what your doing but it looks like your training her. You need to workout with her. Me - She is, and i was doing stuff with her. Paul - you did a couple things i been watching Me - right shes doing her core then we are going doing stairs to the weights Paul - right but it looks like you are training her and we cant have any of that from outside Me - so let us finish and you will see us down stairs Paul - what i saw before i dont want to see again or you gotta go. Do you understand why? Me - no i dont Paul - i dont need you getting defensive Me - its a business i get it Paul - " i'm the personal training manager" i dont want to see it again. Paul then proudly stands up tall and walked off. Now here is where Paul "the personal training manager" went wrong. 1. He judged based off what he saw. If he would have ASKED ME why I was not doing everything she was I would have explained it to him. 2. If he needed proof of my condition I would have been able to show him proof by raising the back of my shirt. 3. Paul stopped her from doing her workout, because he "didnt want to see what he saw before" she had to stop. Again Paul shows the customer he cares by forcing her to quit her routine. 4. Paul mentioned he was watching us and he JUDGED us based off what he saw that one time. What about going back to the previous days videos to see what we were doing on those days. Of course that would show how I am able to do more of other exercises just not all the core ones. Its really sad that with Paul "the personal training manager" I was already guilty by how I looked. At no point did he take 1 minute to ask me what was going on. He already made his judgement. Yes by the end of the talk I had with the dictator Paul "the personal training manager" I was defensive. I was being FALSELY ACCOUSED of something based off looks. I can tell that Paul likes his title because he was proud of what he KNEW he saw. So in closing if you want to be judged by your looks, falsely accoused and not be given a chance to explain why MEDICALLY you can not perform a certain task as a certain time than this is the place for you. Remember ask for Paul "the personal training manager"!

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Jesse

September 13th, 2019 Parker, CO DETAILS arrow_drop_down
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I've been a member of Crunch Gym for almost 2 years at their flagship location in Greenwood village Colorado. Over the past year the cleanliness of this gym has drastically deteriorated. The rubber mats are filthy. As a matter of fact I got super sick breathing in whatever was on my mat a few weeks ago. Couldn't workout for a week and the doctor had to give me antibiotics and steroids to get rid of it. Toilet paper and paper towels are usually out in the men's bathroom and the cleaning towels on the gym floor are also usually out. Gym equipment is dusty and dirty. Not a good environment to work out in!! Starting to look for a new gym!

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Laura Brown

August 14th, 2019 Riverside, CA

My friends & I went to the Crunch Gym on Hole Ave, Riverside to sign-up and were appalled by the reception we received from Sara at the front desk. There were several people standing by the desk waiting to be checked in. She was too busy chit-chatting & laughing to check them in & just waved them in!!! That is some security!!!! We stood there waiting to be helped. When she finally decided to assist us, she had a major attitude. Her unpleasant attitude just made us walk out. No Customer service!! We noticed the gym personnel to be just sitting around laughing, totally unprofessional!!! We are going somewhere else! Crunch, you need to train your employees the art of customer service. It's obvious SARA needs to take a course or 5!!!!!!!! Shame, shame, shame!!!!! I should have done my homework here before going! So many bad reviews for this gym. Pretty appalling that Crunch has not tried to improve their image!!

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Mmmmm

July 25th, 2019 Santa Clarita, CA DETAILS arrow_drop_down
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On April 4, 2019, I signed up for personal training with Davis, the personal training manager at the Santa Clarita CRUNCH FITNESS for a package of 8 sessions which also included 2 additional sessions for free. The cost was $480.00. Unlike a standard business contract, there was NO paperwork just Davis indicating for me to sign on the electronic signage pad for my training package. NEVER ONCE did he mention there would be a monthly recurring charge of $480.00. Of course I signed because I was purchasing my 8 + 2 training sessions and I wanted to pay for them. WHY would I question that? Any legitimate and ethical business would advise you that you were actually signing a monthly recurring contract. Again NOT ONCE was ANYTHING mentioned about being charged monthly for additional training sessions. On May 6, 2019 a company named ABC FINANCIAL took $480.00 out of my account and again on June 4, 2019 took another $480.00. A TOTAL of $960.00 was taken from my account that I NEVER AUTHORIZED. While under the impression that I was ONLY paying for my 8 + 2 sessions, I did sign their electronic signage pad. Though, because of their misleading, dishonest and corrupt business practices, in reality I was UNKNOWINGLY signing a contact that was allowing them to charge me monthly for sessions that I never intended to have. I went into CRUNCH FITNESS and spoke to Jabari D, the club manager on June 10, 2019 regarding the unauthorized charges He then completed a “Request For Refund” form and informed me that I would be refunded the $960.00 in 7-10 business days. I did receive a check dated June 27, 2019 for $480.00. I immediately contacted Jabari D inquiring about the remaining $480.00 still owed to me, and he said he would look into it. After two weeks of multiple phone calls and emails to Jabari D, all of which were ignored, I started sending letters to the founders of CRUNCH FITNESS, Curtis and David H. I also spoke to Nic S, the Business Customer Service, Creative Coordinator. After all of this, I was informed they are not going to refund the additional $480.00. Their willingness to refund half of what is owed to me implies they recognize that they were guilty of poor business ethics. I personally know of others that have been deceived by CRUNCH FITNESS in the same manner as I have been. After researching I’ve found online what seemed to be a never ending list of complaints of the deceitful and shady business practices of CRUNCH FITNESS stealing money from members.

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Renata Vucicevic

July 15th, 2019 DETAILS arrow_drop_down
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ONE HUGE SCAM! NO REGARD FOR CUSTOMER SERVICE AND SATISFACTION! I have paid my contractual yearly obligation to the club and ensured that my calendar reminder was set to call them to cancel. I was advised that the year is up and my contract is over - I WASN'T GIVEN ANY ADDITIONAL INSTRUCTIONS. Two months went by and I noticed additional monthly charges, upon calling them I was advises that they have no record of my cancellation and I couldn't have done it over the phone, but needed to come in personally ( I just imagined this conversation I guess.....) I contacted their manager who then told me that contract is over (this time somehow I didn't have to go in personally....) I noticed that not only was I charged for the two extra months, but also for the renewal club fees (which I already advised them my daughter will no longer use back in May). SCAM! DO NOT SIGN ANY CONTRACTS WITH THEM AND FOR SURE DON'T LET YOUR KIDS SIGN UP. My son was with Goodlife and we had none of these issues.

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KIM A WEIGHOUS

July 11th, 2019 Fort Smith, AR DETAILS arrow_drop_down
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Gym itself is fine - But extra charges are constantly coming out of your bank account. During the two months I was a member, I had over $50 in charges in addition to my $10 a month membership fee. Also, when I moved to a different town with no Crunch Fitness, I politely called and told them I had moved and they responded by saying I needed to put that in writing and charged me another $58, which I refuse to pay. Now an "attorney's office" calls me daily demanding I pay up. Stay away, they are crooks.

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Rodney Blevins

July 10th, 2019 Roanoke, VA DETAILS arrow_drop_down
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Lied about the early termination fee and also would not refund 20 sessions unused with a trainer after I had to unexpectedly move to a location with no crunch fitness. They wouldn't even let me change the tier to a lower one and lay off the contract. So they got 1200$ from me for 10 visits to the gym . Very poor way to make money from people . Should be called Crunch Bank.

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Jason

June 26th, 2019 Draper, UT DETAILS arrow_drop_down
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I like Crunch for working out because I feel like I’ve always been motivated to go there and have gotten a good workout.

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Gregory Powell

June 12th, 2019 Pittsburgh, PA DETAILS arrow_drop_down
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This being my first experience with a gym membership. They told me $9.95, with a 30 cent sign up fee. While in the 3rd month they were going to charge me an annual fee of $40. My upon sign up, I was charged $16 and some change, which I thought was taxes and didn't pay any attention. Only to realize, they prorated a month to month annual fee and were still going to charge me the $40 dollar annual....even if I cancel at the end of my original 3 month contract, so in essence I'm ei.g charge an additional annual fee even though I would be canceling in more than enough time. So your charged monthly for your annual fee until they can take it out in another lump sum incase you cancel. Very sneaky practices. When given the number number to corporate, it's an automated machine that ask you questions about your residence and asks you to have your credit card up to sign up for additional offers, but NEVER gives you the option to reach someone. It'll say you've pressed an incorrect key. Please press 8 to continue with the offer or hang up. Very aloof & deceitful! Their personal trainers prices are outrageous! When you pay the $10 for 1 hour consultation, they'll talk to you over 30 an hour. Take you to do one exercise, then spend another 20 minutes trying to convince you to purchase their over priced services. If your a beginner, your going to need a workout buddy or trainer to make sure your not wasting your time. YouTube will only get you so far, but can't help you when you need a spotter. I would suggest your local YMCA first.

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Jacob Shaner

June 2nd, 2019

I’ve used the pool at their facility. It was alright. Not the nicest place I’ve been, but not bad.

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Thelma Willett

May 29th, 2019 Louisville, KY DETAILS arrow_drop_down
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Crunch is a great gym. All the staff are friendly and they teach you how to use the equipment. All the exercise machines are top of the line. They offer different classes from cardio to Pilates and yoga.

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Mark S Boise

May 29th, 2019 Garden City, ID DETAILS arrow_drop_down
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Dont get hooked up with this bunch of losers & cheaters! This California company is known to cheat members out of monthly dues illegally after their memberships are canceled. Some people never receive there money back! This is the 2nd month after cancellation I have been debited the $25.00 monthly fee! Liers, cheaters & loosers!, Dont get swindled by this organization.!

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Shaunte Anderson

May 14th, 2019 DETAILS arrow_drop_down
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Great its worth the money. Good workout. I love it. Well worth the money

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JUNE C

May 14th, 2019 DETAILS arrow_drop_down
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Fantastic. Good equipment and classes. I found the personal trainers, however, to be a waste of my time. are tops.

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Giti Hashemi

May 9th, 2019 Redmond, WA DETAILS arrow_drop_down
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One of the worst gyms ever in the U.S. They charge their annual fee even after you cancel your membership because of the foot injury. This sports facility cares mostly about their profit than your well being. And I don't know how they get access to your new credit card to charge you. Yes, this happened to me I don't know how they get your private info like your totally new card without your consent!!!! . I don't recommend this facility to anyone.