24 Hour Fitness has been in business for over 30 years, with 484 locations in 18 states throughout the U.S. As the name suggests, the gym is open 24 hours a day, and offers a wide range of amenities and options for varying skill levels. The company was founded in 1983 as 24 Hour Nautilus by friends Mark Mastrov and Leonard Schlemm. 24 Hour Fitness is the third largest privately-owned and operated fitness center chain behind Gold's Gym and Fitness First. It currently employs over 18,000 people in the United States, and an undisclosed number of employees working in a customer services call-centers in the Philippines and Las Vegas, Nevada. The culture at 24 Hour Fitness is designed to appeal to a wide array of people and help all of them meet their fitness goals. It is often referred to as the “melting pot” of gym chains, and fits the bill for many: from the individual with an erratic work schedule, the parent with young children, the person looking for a group fitness dynamic, to the heavy lifters. 24 Hour’s ability to meet the needs of these varying groups of people has earned it a reputation of having an inviting and dynamic culture helping people to become stronger and healthier everyday.
24 Hour Fitness charges different pricing options and contract lengths depending on what gym membership plan you select. The most popular membership is the Basic membership package. If you stay with the company for a year, your monthly fee drops to a great deal of $26.99 per month. Average membership fees run from $29.99 to $34.99/month. These fees are competitive with other fitness centers who charge over $50 to $150/month in monthly fees.
There are no hidden fees with 24 Hour Fitness: no cancellation fees, no cleaning fee and no maintenance fee. We found many gyms to have at least one hidden fee. For example, one gym we reviewed charged customers a $10 holding fee if you wanted to freeze your membership due to illness or relocation. 24 Hour Fitness is highly favorable for customers in this regard.
Access to all of its group classes comes standard with the basic membership package. Some gyms charge additional fees for group classes on top of the monthly membership dues, making 24 Hour Fitness a more cost-effective choice for fitness members. This is highly favorable compared to certain gyms who charge additional fees for some classes or who force you to upgrade to a higher-cost package in order to get unlimited access to these classes. We liked the variation of fitness classes that are available, which include cardio, Boot Camp (boxing, free weights, jumping rope, and inner class competitions), cycling, dance studios, kickboxing and martial arts, Les Mills (BodyPump), mind and body, active aging (low-impact, fitness classes for older members), strength, aqua, and Zumba classes.
Members seeking additional training can hire a personal trainer. Using the 24 Hour Fitness website you can put in your zip code to receive each gym's list of personal trainers complete with a professional image, available hours, bio and pricing. This service feature is unique compared to any of the gyms we reviewed, none of which offered profiles of each location's personal trainers like this. As you prepare to train on a whole new level with one-on-one coaching, you will be able to know exactly who you will be working with and how they can help you not only meet your fitness goals, but your health and wellness goals.
The personal trainers work with clients to help facilitate improved muscular strength, build muscular endurance, weight loss, healthy body weight, proper use of strength training equipment for weight lifting, and good workout habits for clients. Years of age, current strength, body weight, current exercise program or lack thereof, health and fitness goals, and whether or not you live a healthy lifestyle will not affect your opportunity to have one-on-one coaching with personal trainers at your local fitness center.
Regarding price, customers get to choose between packages of five or more of 25-minute and 50-minute sessions. The cost depends on how many sessions you get in a bundle package. For example, a bundle of five 50-Minute Sessions costs $365. A bundle of five 25-minute sessions is less expensive at $215. The most expensive training sessions are the twenty-session packages. A bundle of twenty 25-Minute Sessions costs $720 while a bundle of twenty-four 50-minute sessions can cost as much as $1,460.
24 Hour Fitness is one of the few gyms that actually make their personal training fees available on their websites. Most companies make customers contact them directly or participate in a free session or two before they disclose rates and package prices. This method often puts members off, since they feel trainers are upselling them to spend more money. 24 Hour's pricing is reasonable compared to its average competitors, who charge slightly more per individual session. 24 Hour Fitness Customers can save money on the lower-tiered packages.
Additional amenities for 24 Hour Fitness include:
24 Hour Fitness center offers a long list of amenities comparable with the highest-end gyms in the industry. Two features we found unique were volleyball and a Pro Shop. The majority of fitness clubs we reviewed do not offer these two amenities. A few of 24 Hour Fitness' amenities cost extra in addition to the membership fee.
Up Front Costs (sometimes referred to as ad enrollment fee) to join 24 Hour Fitness typically costs $49.99 per person. This Initiation fee can be as high as $99.99 or as low as $29.99 at peak sales times-such as the New Year. At the time of this review, 24 Hour Fitness is offering 50 percent off of the initiation fee for their All-Club Basic or Commitment Monthly Payment memberships. Customers should also be aware that they're expected to pay your first and last month's fee when you sign up as well, so the sign-up costs for this company become more expensive than initially anticipated. For example, depending on the discounts available at the time of signup, customers can expect to pay a total of anywhere between $73.48 to $123.47 when enrolling for a membership. We did not find many fitness centers who charge first and last month fees for members when signing up. Typically, gyms charge an enrollment/initiation fee along with the first month's dues. On top of the rest of these dues 24 Hour Fitness also charges a $49.99 annual fee to all members. This annual fee is charged through 24 Hour Fitness directly and it appears that it is in place instead of the renewal fees that other gyms often charge.
24 Hour's gym equipment is on-par with the best in the industry. There are a wide variety of cardio equipment including: treadmills, ellipticals, bikes, and even stair-climbers there. Most of their gyms are on a two to three-month maintenance cycle and a three-year replacement cycle. Compared to many gym chains, this is a much higher standard; however, we found a large number of customer reviews for the company's competitors who complain about broken equipment that is outdated or takes a long time to get repaired. At times gym members that just wanted to go and run on a treadmill were unable to due to the lack of equipment that was in good enough condition for use. Your ability to go to a gym and have a good workout many times is directly affected by the availability of equipment. If you are worried about wasting your time and not being able to find a piece of equipment to train or get your workout in, you may want to look elsewhere.
When it comes to hygiene, customers feel that 24 hour's gyms should be cleaned more often. For instance, customers wear flip flops in the showers because the showers do not appear to be cleaned enough to be called spotless. Customers also wish there were more cleaning stations around the gym, which have only three or four in 24 Hours huge space. This would encourage people to wipe down their machines. We also recommend 24 Hour Fitness should consider using antibacterial wipes versus regular paper towels and spray, since germs can spread on the spray bottle handle.
24 Hour Fitness is so convenient, I really appreciate the fact that it is open at all hours of the day and night! It makes it possible to go to the gym with my busy schedule!
24 hour fitness randomly charged $50 on my debit card and explained it as an annual fee. Half the time I'm not even in state to use the gym but i pay their stupid prices so when i come back for a few weeks i have a place to work out. I only lift and play basketball in there for a short time and i feel i am being robbed.
The 24 Hour Fitness is very clean and modern and has many different pieces of equipment to choose from.
A clean environment for working out. I just do not go to this gym anymore because I am moved and it is not convenient . There are not as many 24 hour fitness places as there is there used to be.
24 hour fitness is a great fitness place. Its open 24 hours unlike other fitness work out place. Its great for people that work night/grave hours.
because I have had to travel quite a bit for work, I have gone to 24 Hour Fitness quite a few times. I have liked the fact that, traveling across different time zones, they are open 24 hours a day.
I went here when I was on a trip and really like the place. It had all I needed for a workout and was clean and professional.
I like the gym, and the feel of the gym. I don't like that it takes a long time for broken equipment to be fixed. Customer service is good. Prices were good. I did end up cancelling and going to a different gym because I did not like the classes, and it was super crowded and hard to get equipment at the times I was able to go. That is not the fault of the gym though. I just needed a gym that was a better fit. Cancelling was super easy. Oh and low pressure sales.
I have been with some friends here before. Its pretty small, but usually not to crowded.
I had a membership at the Provo, UT 24 h fitness for 2 years before moving away! Absolutely love the facilities! They had wonderful Zumba classes (and other classes) as well! Never had to wait for a machine as they had a LOT of them in the Gym!
Customer service was really great! I even got a tour and had all of the options explained to me. The fee is super reasonable and they haven't had any hidden prices.
its a good gym has a lot of free classes that makes the membership worth it
It is very expensive to have a membership. The locker room is also not very clean. Most of the time the machines needed to be repaired.
Clean equipment. Good customer service.
I love this gym. It is always clean and the people there are friendly.
The 24 hour part is incredible. Working odd hours in a hospital makes it difficult to get to the gym at normal hours.
I love 24 Hour. I've been a member for 8 years, the staff is great, facilities are usually pretty clean and equipment is almost always in service. My kids love the kids club which allows me to stay longer and get better workouts. There's typically fewer meatheads at this chain than a Golds for example. This is important for people who aren't in shape yet, you don't want to be intimidated but you also don't want to be at a place like Planet Fitness that has zero interest in you ever actually changing your life. this is the perfect place for most folks. I'd ignore the complaints about "lifetime" memberships. they were sold almost a decade ago and other very few people ever bought them so that tiny thing is irrelevant to current situations.
Buyer Beware!! There are complaints -- a multitude of them -- coming from all over 24 Hr Fitness' service areas, from members who were "sold" lifetime memberships for a large upfront fee and a fixed "lifetime" fee. After 8 years of both parties to their contract honoring that commitment, 24 Hr Fitness is now unilaterally breaching the agreement. Rates have risen, not in an amount reflective of inflation, but rather by hundreds of a percent. In my case, by almost 450%! AND NO GUARANTEE THAT RATES NEXT YEAR WON'T GO UP BY A SIMILAR OR GREATER AMOUNT. When I asked as to an explanation, I was told in a club that it was done because they could -- the form contract offers no protection to the consumer. When referred to a call number, I waited an incredible time on line and never got a person to speak with. Calling another time, I was told, basically, "take it or leave it" -- it is worth it to 24 Hr Fitness to alienate all of these existing customers. No one in their right mind should do business with a company that is so willing to disavow its own promises to customers who have been loyal members for years. I can see that short term money is more important that honor, to them.
I would like to add my complaint to the long list of others who have complained about the sudden increase of my lifetime guarantee of annual fees at $49, (after the end of my 3 year membership). The customer service rep with whom I spoke almost a month ago claimed that my contract stated that dues could be increased. It does not. He promised to email a copy of the original contract, but a month later and my follow up email again requesting it, have resulted in silence on their part. I will end up paying the $99, since I don't want to lose my annual membership, but under protest. Please contact me if there is any class action against 24 hour Fitness for its breach of contract.
Words cannot describe the unethical and scamming practice 24 Hour Fitness just pulled on my boyfriend. He has been a loyal member for over 8 years with the $49/year LIFETIME membership, and every February, they renew his membership by automatically charging the fees to his credit card. They even called him one year when his credit card expired so they could get a new card on file. A month ago (June) when he tried to go the club, they told him that his membership was cancelled. No notice, no phone call, no mail, NOTHING. Of course, the staff at the club cannot offer any help whatsoever (yet they would LOOOOVE to sign you up as a new member, just don't have time or patience for old loyal members). So of course, we had to spend hours on the phone with customer service, which was even a more waste of our time. Us: you cancelled my membership without any notice, I need you to please reinstate me as a member. Supervisor: oh, we sent you a letter. Us: where did you send the letter? Supervisor: ummm…well I'm not sure, but we sent one. Us: I've been with 24 Hour Fitness for over 8 years. It does not seem like you value my business. Supervisor: of course we value your business and you as a member. Us: then reinstate me as a member. Supervisor: oh we can't do that. Us: then you don't value me as a member. Supervisor: we can reinstate you as a new member at the new rate! And this went on and on. There was no effort whatsoever shown by 24 Hour Fitness to right their wrong. They sounded like they cancelled his membership on purpose, so they can get rid of all of their $49/year lifetime members. What a SCAM! What's even worse, I have friends that were on that plan, and when they went in and the club told them their membership was cancelled, they were able to reinstate them at $99/year! So why the special treatment for certain members?! Please stay away!
I had a 24 Hour Fitness membership for about two years and I had no complaints. I wasn't committed to a long-term contract and paid $29.99 monthly for full access to the gym and unlimited classes. I prefer a group workout format, so I took advantage of the various yoga, dance and cardio classes – those usually cost about $15 each if you pay by the class, so I felt that I got a great deal. Also, the customer service was great – the person who helped me start my membership was very friendly and helpful.
I've been a member of this gym for about two years. I got a great deal on the membership at Costco. The people are all very friendly and the classes are really good...very intense! I tried a personal trainer introductory package which was good but too expensive to continue. There is also a place to watch your kids which is nice if you need that. I have enjoyed it over all. Plus you can cancel you membership at anytime.