Firmoo Logo
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2 User Reviews
LAST UPDATED: February 18th, 2020

Firmoo Optical offers glasses for adults and kids. The online eyeglass retailer was founded in 2009 and only sells its self-branded glasses. The site offers over 800 styles to choose from.

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The Good

  • Low Price Prescription Glasses
  • $4.95 Pair for New Customers
  • Free Shipping for Orders Over $39
  • Lots of Reviews
  • Customer Support
  • 3-Month Warranty
  • 30-Day Return or Exchange

Low Price Prescription Glasses

The highest priced prescription eyeglass frames on firmoo.com are $39, and that is including standard index 1.50 lenses. If you do need extra lens coatings or upgraded lenses, it will cost more.

$4.95 Pair for New Customers

New customers qualify for a $4.95 pair of glasses with single vision 1.50 index lenses. The discounted pair has to be chosen from a special page, and if you need upgraded lenses, you can still get a discount, but there will be additional prices for different lenses.

If you have at least 100 Instagram followers, you may even qualify for a $1 first pair.

Free Shipping for Orders Over $39

U.S. customers can get free shipping for orders over $39 with the code FREESHIP. Just remember that if your order costs less than $39, you will also have to pay for shipping:
• $5.95 for standard shipping (6-10 business days)
• $12.95 for express shipping (5-7 business days)

Lots of Reviews

One benefit of the Firmoo website is that each pair of glasses has its own product review section, so customers can see additional photos of people wearing the glasses and share a first-hand product review or upload a photo with each pair of eyeglasses.

Customer Support

Customer service is available via phone, email, live chat, and Facebook. Phone support is daily 7 a.m. to 5 p.m. Pacific, and live chat is available daily from 7 a.m. to 6 p.m.

3-Month Warranty

Firmoo offers a 3-month warranty on defects on its eyewear. It doesn’t cover customer damage or wear and tear. However, if they are damaged in shipping, you can either get a full refund or have them replaced.

30-Day Return or Exchange

Each online glasses order is eligible for a one-time exchange/return. Shipping fees apply.

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The Bad

  • Time to Delivery
  • Try On Function
  • Cancellation
  • Insurance

Time to Delivery

It can take a little while for your Firmoo Optical glasses to be delivered after you complete the ordering process.

  • Standard shipping: 6–10 business days
  • Express shipping: 5–7 business days

Packages are only shipped after a processing time of 2–11 business days. The more complex your lenses are, the longer it will take.

  • Plano (non-prescription) processing: 2 business days
  • Single vision processing: 3–5 business days
  • Blue light filtering lenses: 6–9 business days
  • Tinted lenses: 5–7 business days
  • Photochromic lenses, polarized lenses, bifocals, progressive lenses, and prescription sun lenses: 8–11 business days.

After you place your order, it will take a couple of weeks before you get them.

Try On Function

While Firmoo offers an online try-on by uploading your picture, this isn’t really a good indicator of size. But, you can always return your glasses within 30 days if they don’t fit.

Cancellation

Users can cancel their order before it starts processing. However, as Firmoo glasses are made to order, cancellations requested after it starts processing, then there is a $4.95 fee.

Insurance

Firmoo doesn’t accept any vision insurance plans for payment. If you want to use your insurance benefits to purchase glasses at an online optical store, you may want to look for another place to shop.

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The Bottom Line

Firmoo Optical sells hundreds of eyeglass styles at low, low prices. While you can’t try them on at home or pay with insurance, and it can take a couple of weeks for your glasses to arrive, prices are so low you might not care.

New customers can get a pair of single vision prescription eyeglasses for less than $5.

Have you ordered glasses from this online eyeglasses store? Let us know about your experience with a quick review below.

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2 Reviews

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Sarah Marfo Tallahassee, FL

I have purchased from firmoo 3 times. All my glasses came in at the extact time it was supposed to. They all were just like the pictures and fit perfectly. However, I will say be careful as they break easily. For the price I guess that is what comes with it. If they fix that problem firmoo will be great.

1 year ago

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