Each of our reviews, scores, and rankings is derived from our proprietary Ranking Criteria™. We do not have any relationships with companies that guarantee position, rank or score—and we never will. Like many sites, we are compensated through affiliate relationships with each company we review; however, our Ranking Criteria™, along with real customer reviews from people like you, ensure we remain honest and unbiased. Read on to discover more about how user review moderation and expert scoring is processed or select an industry to see our full ranking criteria.

How we rank for

4% Application

While many expense tracking softwares are built specifically for either small businesses or personal use, we give a slight preference to companies that are optimized for both types of use. This demonstrates a product’s versatility, as it can help manage both business and personal expenses.

9% Syncs with Financial Accounts

A major factor that will set an expense tracking company apart from the competition is how well it integrates your bank accounts, credit cards, etc. with its software. This score is measured by how frequently, accurately, and comprehensively the software keeps you up to date on all of your personal or business transactions.

10% Price

This portion of the score takes into consideration the up-front cost (e.g. software download, cost of mobile app, etc.), as well as any monthly subscription fees, attached to a company’s expense tracking software.

12% Receipt Photo

Organizing, categorizing, and keeping track of every single paper receipt and invoice can be a tedious nightmare, especially around tax time. This part of the score evaluates whether the expense tracking software has photo capabilities that allow you to upload and save images of your receipts to your account.

13% Receipt Scan

In addition to photo upload services, a few companies also offer receipt scanning services which remove the hassle of entering your receipt data by hand. full marks for this criterion can be completed in a number of ways, either through automated extraction technology, or through services done by the company’s employees.

9% Handles Multiple Currencies

Whether you are traveling to foreign countries or conduct business overseas it is important to have a way to manage your expenses across multiple forms of currency. This portion of the score evaluates how many currencies a given expense tracking software can process and handle.

6% Mileage Tracker

Speaking of travel, another important aspect of your expense tracking strategy is having a reliable way to chart your travel expenses. This section scores a company’s ability to track expenses from flights and taxis, as well reimbursement for business use of a personal vehicle.

5% BBB Score

We also take into account whether an expense tracking company has been graded and/or accredited by the Better Business Bureau. This score takes into consideration the number of customer complaints and complaint resolutions filed with the BBB.

15% Consumer Reviews

This site is designed to let consumers share their experiences. Given our expertise in many industries and the knowledge that we have gained over the years, we know that some of the most important opinions come from real customers. That is why we have allocated so much of our overall rating to the voice of our validated customer reviews. The Consumer Reviews Score is broken down into three metrics:

  1. The Average User Score
  2. Total Number of Reviews
  3. Total Number of Reviews in the last 12 months

These 3 metrics not only help us understand what consumers are saying, they also help us gain an understanding of volume and recency. All of which are critical to understanding the value of a company in the eyes of the consumer.

Note: this is different from the user score that is displayed on each company profile. The “user score” that is publicly displayed is the average of all user scores published for a given profile.

User Review Moderation

In order to prevent fake and misleading user reviews, BestCompany.com has a review moderation team specifically assigned to moderating all user reviews for all companies listed on the site. This team follows a very specific and strict moderation process that has been designed by gathering learnings from mistakes other major review sites have made in the past.

This moderation process involves a “flag” system where a flag is assessed for each negative attribute associated with a user review. Too many flags result in a disapproval of a user review. Some of the things our moderation staff looks for and assigns potential flags to include:

  • Email address verification of the user
  • IP address duplication and region check
  • User review semantic verification
  • Is the user an employee of the organization?
  • Is the user associated with a competitor of the organization?
  • Foul language of any kind
  • Relevance of the content pertaining to the company and the review

As you can probably tell, we take our user review moderation process very seriously. We believe accuracy and authenticity is critical when it comes to user reviews, and as a result we are constantly finding new ways to evolve our user moderation process to make it better. Please note that while we do our best to manually moderate each and every user review, mistakes can be made; however, our dedication to resolving errors in our process is what sets us apart from other review sites in the industry.

17% Expert Review

Along with the criteria points mentioned above, we take into account a variety of other factors that help determine the viability, stability and trustworthiness of a company. As experts, we conduct an extensive research process specifically tailored to each industry that considers many additional factors including:

  • Financial Standing of the organization
  • The number of industry experts and professionals on staff
  • The company’s ability to scale
  • Historical revenue/growth
  • Past and current lawsuits
  • Customer service and transparency
  • And much more.

We consider this Expert Review process a vital component of how we rank and review companies. As a result, the factors included are always changing, adapting, and updating. We also reserve the right to voice our expert opinions as a part of each review.


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