The Neat Company was created in 2002 and ran a desktop software to manage expenses and documents. It soon after created NeatReceipts sheet-fed scanner to track expenses more easily and document them straight into the software. And in more recent years The Neat Company has turned almost completely digital, creating software that can scan and track expenses from your phone.
Unlike many of its competitors, The Neat Company allows customers to try out its best software plans for up to 30 days. Many of its competitors have a free trial, but it is on the basic plans and does not give access to all that The Neat Company provides.
The Neat Company’s software is not only up to date but is among the most innovative companies we have seen. Since creating the first receipt scanner in 2002, The Neat Company has continued to work on this software and has led the expense management industry in simplifying receipt scanning and organizing.
The Neat Company offers Lite, Premium, and Business plans:
This company allows you to place your files throughout its site anywhere to organize your expenses however you would like. It keeps folders and tabs to help it feel clean and look clean. One of The Neat Company’s goals is to help companies and individuals stay “neat.”
The Neat Company pricing is dependent on the plan and if a company chooses to pay annually or monthly:
Although its premium packages are cheap for the industry, its basic plan is a little more expensive. This makes it better for companies but harder on freelancers and independent contractors.
Dolly was excellent and patient with me as I was completely confused. Thank you for everything
Angelina did a great job guiding me in learning "filing in the cloud." Maybe the files will not fall through.
Once we narrowed down what the issues were that I was having, the experience and patience that I was given by Mary Ann G. could not have been any better! Thank you!!
Chun Hung Yu
I had problems with my scanned images. Sarah walked me through the entire process of upgrading from the "orange" software to the "blue" software. She patiently and painstakingly taught me how to use the new software which took care of my problem. I am grateful for her patience, professionalism, and friendliness.
Very helpful I am not super computer savvy loads of help thank you
MARY WAS VERY HELPFUL AND ANSWERED AND EXPLAINED IN DETAIL WHAT I NEEDED TO DO AND RESOLVED MY PROBLEM.
Such a kind rep! Thank you Angelina E.! So helpful and patient!
I have a wonderful rep (Micah) who help me through. Thanks
Very happy with the scanner that I have had for many years now. The software was updated and I didn't realize that until we had our computer worked on and lost some information. Butch from support was so helpful in retrieving our old files and helping me update my system.
Joline was absolutely Fabulous! I give her an A+.
Great service and take the time to listen to my problem. The product is very good and the support person is wonderful.
Neat agent worked me through the program transition from my old computer to my new computer. Worked like a charm. Great support.
I had an unusual technical problem and contacted the Neat support team. The support technician, Meryl, was extremely helpful and dedicated the necessary time to resolve the problem. From start to finish she worked with me over several days including telephone calls to me. The Neat product is excellent and especially important is the support provided.
May Ann G did a good job of explaining how to enter documents into Neat and how the to identify the types of documents that an be scanned. Ann then patently guided me through the process of entering receipts data and creating reports. Ann also provided a listing of files that can be used to handle various tasks. Ann is a good, patient employee. Eddie Schwertz
Butch G. Was patient with me And tried to explain how I transfer my receipts into a specific file. He was very pleasant and helpful.
It took several hours, but Jolyn was patient and always helpful. I had the earlier system and she had to change it to your current one. I give her a 10 for the best. Her English is excellent, better than mine HaHa. Give her a pay raise.
Young man helped me to install the new neat software and I'm hoping it works when I try to use it this afternoon. He was very knowledgeable and helpful.
I had a very good experience with Neat helping me upgrade my software and get me back scanning documents and placing them in my correct file cabinet. Thank you Mary! You were great to work with!
Jolyn was amazing and a great help. Thanks Jolyn very professional.
Alma was very informed and helpful. Got my issue resolved efficiently and pleasantly. I love Chat!!
Tia was my tech rep, she downloaded all of my stuff to my computer. She did her best to have them moved over and I was glad that she was able to do that. It was a long process to have the files downloaded one by one but she was diligent to set me up with everything. Thank you Tia!
We have had a few issues since our actual neat scanner has damaged. We bought a 3rd party scanner approved by neat. So I have contacted Neat several times throughout this whole dilemma. But I can honestly say that this interaction with Lud has been the simplest and most effective and straightforward fix. Thank you to his help today.
I was very satisfied with customer support (Sarah) she was very helpful and solved my questions.
Great support very patience Outstanding support
The technician I worked with Meryl was very knowledgeable and worked with this 2 left handed computer user to solve my problem and teach me as we went. Very happy with the service
GREAT HELP FROM SARAH VERY FRIENDLY SERVICE
HOWARD W CHAMPLAIN
Meryl was very patient and helpful thank's
Liza C. helped me today and I could not be more pleased. She resolved my problem with a third party scanner and saved me an enormous amount of time trying to work through the issue myself. The Neat team has always been there for me and I highly recommend them. Thank you Liza
Neat product has always worked very well, and technical support is Outstanding!
Both individuals that I spoke with were extremely helpful. May Ann G. walked me through everything and got my system up and running. She is outstanding.
Dee Jay Artz
Help with set up from Jolyn - very good!!
I was having a very difficult time getting my Neat Scanner to hook up directly to my computer . Today I was lucky enough to work with Sarah . She was very informative and incredibly helpful and actually resolved my issue . Thank you Sarah !!! Five stars for you !!
Leslie is a great employee and she helped me with all my needs you did great girl
I had a issue with corrupt pdf files transferring from the scanner to my computer. Lud was helpful and was able to solve the problem by showing me a work around to the problem that they hopefully will correct in the next update.
Sarah was a doll. Her customer service skills were Excellent. She was able to diagnose why my Neat Scanner was not working and fixed the scanner so that it would work.She was patient, caring and took the time to solve the Neat Scanner issue. The Neat Company should be proud to have such a patient, caring, knowledgeable and professional person helping customers like me. If were looking for an employee in my business, Sarah would be the type of employee I would want representing my company. Booker Walton
My tech was very knowledgeable and helpful. He assured me that what he was going would work and then he proved it. He was patient and courteous. He would not leave my session until I was completely comfortable with the service
May Ann G. was a big help, very patient, and very thorough in explaining all the many things we can do with Neat. Great job, thank you!
When having a problem when scanning documents I called the first time and they tried hard to help but it only lasted a week. The second time I called Jolyn was a big help and got my problem fixed
Deborah Y. Makerson
The Neat representative was very patient and helpful in helping me download the neat scan utility and neat app. She explain its benefits and made me feel comfortable with everything.
The Girl Angelina from Neat Tech support did wonderful job. She has been professional and Compassionate same time until she resolved the problem. I am able to scan my docs without fail. I am highly relieved.
Angelina E. Was extremely helpful, pleasant and patient
Alvi was fanastic. He helped with my document migration which did take some time but it was successful. He was easy to understand and very knowledgable. Thanks
Best customer service ever, anywhere. Wonderful experience getting the program up andf running again after a computer crash.
I recently purchased the Neat Cloud Lite to replace the old Neat 5.4 which was obsolete. I had a few issues trying to Sync the old records and files to the Cloud. After several emails to customer service the issue was resolved by a Neat representative. Each email was answered promptly, politely, and with my issue resolution in mind. I would recommend Neat to anyone who wonders if they make the move to a Cloud based record system. The customer service is fantastic and works to resolve the issue professionally with the customer in mind no matter what.
i am happy with the technical support very friendly and did patient.
I NEEDED HELP IN SETTING UP NEW CABINET AND REP, NOT ONLY DID SHE HELP ME WITH THAT, SHE UPGRADED MY SOFTWARE AND RAN ME THROUGH A SCENARIO. GREAT SERVICE AND PROCUCT.
Angelina was very helpful and knowledgeable
Alvi was the tech that supported my legacy migration from desktop to cloud. Was clearly experienced with the process and all went smoothly with no hiccups. Ensured I was aware on what was happening each step of the way. Great support!
Angelina was great to work with. Understood my priorities and answered quickly so we could cover a lot of info. THANKS
Alvi in technical support was a great help in helping me understand the neat scanner and how to update system.