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Replicon

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After 23 years in business, Replicon has attracted customers like Dolby Digital, Dropbox, FedEx, Expedia, and HP among many others who use Replicon to streamline their expense processing and management.

Replicon promises easy-to-use expense sheets, expense codes, and tax formulas to ensure accurate tracking, easy tracking for project-related expenses, and real-time reporting. Replicon is designed to integrate with virtually any project management or financial solution such as QuickBooks, Oracle, Sap, JD Edwards, Sage, or Microsoft DynamicsNAV. Replicon WebExpense tracks all business expenses per type, department, project, or client in one central location with real-time visibility and reporting.

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The Good

  • Features and Cost
  • Cloud-Based Solution
  • Customer Support
  • Mobile App
  • Positive User Reviews

Features and Cost

Replicon has many features, but not all are included in the initial price. The traditional Expense Feature is $3 per month, which is cheaper than most of the industry. Many competitors have an average price of $5–7 per month. Although Replicon basic plan doesn't offer as many features, it is also less expensive

Expense Quick Start

Replicon's basic expense management software is $3 per user per month and includes the following key features:

  • Easy-to-use expense sheets — Empower employees to submit expense reports quickly and easily with a clean and straightforward interface.
  • Expense codes and tax formulas — Ensure accurate expense tracking with support for unlimited expense codes and tax calculations to meet your business needs.
  • Project-related expenses — Track expenses by project and client and compare against projected expense amounts. Easily bill costs to the client for billable work.
  • Real-time reporting — Gain real-time visibility into reimbursable and project expenses with configurable and easy-to-use reports.

Expense Plus

Replicon's Expense Plus plan is $5 per user per month and includes these added features:

  • Organization Hierarchy
  • Custom Fields
  • Report Sharing
  • SSO/SAML
  • And more

Additional Plans

Along with the basic expense management software, Replicon's systems offer detailed analysis, time sheets, time off features, payroll systems, client billing, a market report, and other expense features to help your business. These features cost extra but can be worth it for those looking for these types of functions:

  • TimeBill Quick Start — $60 per month for 5 users, $10 for each additional user. This allows you to create projects, manage client billing, add supervisors, and more.
  • TimeBill Plus — $22 per user per month. This plan increases billing functionality and adds more time and attendance capabilities.
  • ProjectTime — $18 per user per month. This includes many of the TimeBill features with the added ability to manage time off.
  • ProjectTime Plus — $22 per user per month. This includes all the feature of ProjectTime with additional time attendance features such as custom fields and validation rules. It also includes other features like report sharing and scheduling, custom notifications, and further project customization.
  • Enterprise Time Tracking — You'll have to call Replicon to receive pricing info. This option includes more client billing features and time tracking options.
  • TimeOff Plus — $6 per user per month. While the TimeOff plans have far less tracking and billing features than the other options mentioned, TimeOff allows you to manage and approve time off.
  • TimeOff Expense — $8 per user per month. This plan allows you to make custom accrual and validation rules for time off.

Cloud-Based Solution

By being cloud-based, Replicon can be accessed any time, anywhere. Most users describe it as intuitive and straightforward. Replicon can easily be customized to integrate with other programs to allow customers to piece together a plan for their personal needs.

Customer Support

Support is available 24/7, 365 days a year. Not only is Replicon present on various social media outlets, but it also has a blog and a FAQ page with online tutorials and webinars. Most importantly, they're available via phone, chat, and email at all times of the day whether you're a potential client or a paying user. Replicon's customer service reports that 95% of cases are closed within the same day.

Mobile App

Replicon boasts a mobile app that allows the user to sync their time and expense data, manage push notifications for issues demanding their attention, and real-time GPS monitoring for employee attendance. To stay competitive in this industry, an app that allows you to review expense reports, employee scheduling, and more is necessary for all your clients on the go.

Positive User Reviews

Across several sites, customers praise Replicon's services. Replicon is a versatile company that gives you a level of customization many other services can't match, and so Replicon reviews cite its many plans and mobile fliexibility as reasons to choose the company.

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The Bad

  • Too Many Packages
  • Limited Features
  • Customer Service Issues
  • Poor Customer Education

Too Many Packages

Replicon splits its services into several different packages in these main categories: TimeBill, ProjectTime, Expense, and TimeOff. Many competitors include features from each of these in their service rather than splitting it into different packages, which is why Replicon's Expense Management Software is only $3 per month.

If all you need is expense management and nothing to do with time management, then this might be a decent way to save some money. However, if you're looking for a more robust list of features, the cost will go up as you add additional packages to your plan.

Limited Features

Perhaps because Replicon's services are split into different packages, the Expense package is missing many features present with competitors. They do not allow you to sync with bank accounts or credit cards. Purchases can be entered manually, or you can take a picture of a receipt to store. They also don't have GPS to track mileage as an expense.

Lastly, they do not have any CPAs or financial professionals to help companies with tax and finance related questions to ensure accuracy with audits.

Customer Service Issues

Replicon is proud of its 24/7/365 customer service. But while the personal representatives assigned to accounts are generally viewed as helpful, the chat offered before signing up isn't as reliable. When tested, the representative from Replicon had to search for answers to questions and even then didn't have all of the answers regarding the features of their services. Rather than answering over chat, they instead prefer to call you to provide further assistance.

Poor Customer Education

Replicon will only offer its instructional videos to those who will enter personal information and agree to allow them to send you promotional content or to call your private or company's phone number. The videos are not as helpful as we were expecting for accepting its list of requirements. This feature can deter many potential customers from Replicon's website.

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The Bottom Line

Since 1996, Replicon has been helping companies streamline the process of expense management. Replicon is customer-service oriented; the web-based company has attracted and maintained a lot of businesses ranging from mid-size to Fortune 500. They stress that its function is cloud-based, hassle-free, ad enterprise ready.

The features that Replicon does offer are generally regarded as intuitive and easy-to-use. Entering expenses is quick and clean. Your software can be tailored to your business needs with specific expense codes and tax calculations. Real-time updates help to keep the process running smoothly.

Replicon's service is specialized for expense management, and there are a number of features missing that are commonly found with competitors. For a similar price, competitors include GPS-tracked travel expenses and bank or credit card syncing. 

Perhaps because Replicon has been around for nearly 20 years, many of the competitors that are newer to the market offer a more modern take to expense reporting and approving. Replicon does offer demos and tutorials in addition to a 14-day free trial, so companies can assess whether Replicon provides the features they need.

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