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1 User Review
LAST UPDATED: February 24th, 2020

Coupa offers a business spend management solution to its consumers through cloud-based software. The company was founded in 2006 and boasts comprehensive spend management features used by well-known companies such as Barclays, Pearson, Groupon, and Salesforce.

Coupa was named a leader in eProcurement platform providers by Forrester Research’s Q4 2019 study and it has over 20 issued patents, suggesting Coupa prioritizes innovation in its software.

Coupa’s main business spend management solutions include Coupa Procurement, Invoice, Expense, and Pay. It also includes options for spend analysis, strategic sourcing, contract management, contingent workforce, and supplier management.

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The Good

  • Good User Interface
  • Cloud-Based Software
  • Integrations
  • Training Options

Good User Interface

Some expense management solutions look and feel outdated, and they can have confusing menus to sift through to find what you’re looking for. By contrast, the Coupa software is more modern than many of its industry counterparts and is easier for users to adopt because of its straightforward layout.

Cloud-Based Software

Being able to access Coupa through the cloud allows for expense management any time, anywhere. This added freedom and flexibility can be found with many modern expense management solutions.


Coupa can integrate with other software like SAP, Quickbooks, and Oracle. While many EMS can do this, Coupa also has an integration team to ensure the process goes smoothly. The team boasts years of experience and familiarity with several systems; the integration process supports all ERP systems.

Training Options

If you want your employees to learn more about Coupa, or if you need to learn more yourself, Coupa offers online and in-person training courses. The company also has supplemental learning materials such as product documents and an ebook on expense management. For a company that needs several of its members to learn and use the software, these tools can be valuable.


The Bad

  • Mobile App Complaints
  • Pricing Not Visible

Mobile App Complaints

Some users complain that Coupa’s mobile app is slow-loading and contains several errors. Most of these complaints come from Android users; many EMS clients receive complaints from their Android users while receiving more positive reviews for the iOS app.

Pricing Not Visible

For Coupa pricing, you’ll have to get in touch with its team. Pricing is not listed online. You can register for a live demo to see more of its features, but customers who want to shop around for the right price might be disappointed that they have to get in touch for an estimate.


The Bottom Line

Coupa is a trusted brand and well-known in its industry for bringing EMS into the 21st century. With nearly 20 patents, Coupa is giving its customers something unique and valuable.

Coupa is also trusted for its other features beyond expense management, so if you’re looking for software to also manage procurement, invoicing, and other financial aspects of your business, Coupa might be a good choice.

However, Coupa could improve by laying out ballpark pricing or creating clearer paths to conversion; reaching out to the company’s support or requesting a live demo seem to be the best ways to learn about pricing and signing up.

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Ashish Saint Paul, MN

The website crashes often and there is a threat to data loss

4 years ago