Founded in 1966, Tyler Technologies operated as a holding company with operations in many industrial, retail and distribution businesses through 1998. In 1997, Tyler technologies began a multi-phase plan that changed the company’s focus to serving the unique information management software needs of local governments nationwide. Today, Tyler Technologies is the largest company in the country solely dedicated to providing software and services to the public sector, including solutions for state, county, and local governments and schools.
- Time in Business
- Variety of Products
- Client Support
- Security Features
Time in Business
Tyler Technologies have been providing their products and services for over 50 years. Over the years, they have improved their software based on the need and wants of their users. They have gained the trust and confidence of their customers by providing simple and convenient ERP software systems.
Variety of Products
Tyler Technologies offer a wide selection of products and services. From the courtroom to the classroom, they make it easier for the public sector to manage complex, mission-critical functions: payroll, fund accounting, court administration, 911 dispatch, utility billing, property valuation, tax collections, student information, school bus routing, public records management, permitting, licensing, land management, and many more.
Tyler's online client support includes access to documentation, GoToAssist, online training and Online Support Incidents, where you can enter and track support tickets via the Web. Their user-driven software support is available 24/7 and 365 days a year.
Tyler Technologies provide security system for all of their products. Your school or court district can create logical groups of employees based on roles, cost centers, schools, departments, or any accounting sub-group you wish to designate. User access can be controlled by application, function, account code, and location. Key security features include the following:
- Role-based set-up
- User-level restrictions for separation of duties
- Application, menu, field-level security
- Scanned signatures with passwords
- HR role-based document security for HIPPA compliance
- Access and change logs
- Social Security number masking
- Active Directory integration
- Limited Online Information
Limited Onine Information
Unfortunately, Tyler Technologies provides very limited information on their pricing and length of contracts. Their corporate website doesn’t disclose how much each software program will cost for the court or school district. Also, contract length is not specified. This information is critical to the user.
The Bottom Line
Tyler Technologies have been offering their product and services to the public since 1966. Over the years, they have gained the trust and confidence of their users by providing them with a software that is reliable and secure. They offer a wide variety of products for school and court districts. Their client support is available 24/7 on any day of the years. However, limited information on pricing and undisclosed contract length sets them back behind their competitors.