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LAST UPDATED: August 28th, 2020

The acronym ERP stands for Enterprise Resource Planning. At its most basic level, ERP systems integrate with all the various processes that are essential to running a business — inventory and order management, accounting, human resources, customer relationship management, and more. 

As the number one cloud-based ERP software, Netsuite boasts that it is the perfect ERP solution for small and mid-sized businesses as well as large enterprises. Netsuite's ERP allows users to easily streamline their business processes and combine data with visual analytics (generating meaningful and actionable business insights).

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The Good

  • Built-In Business Intelligence
  • ERP Features
  • Capable of Handling Growing B2B and B2C Businesses
  • Free Customer Support

Built-In Business Intelligence

According to Netsuite, the software's built-in business intelligence provides users with real-time, global insights. This feature enables users to address areas of concern or find areas to drive improvements. 

ERP Features

Netsuite offers several standard features when it comes to ERP software: Financial Management, Financial Planning, Order Management, Production Management, Supply Chain Management, Warehouse and Fulfillment, and Procurement. However, as users delve further into each feature, they'll find out exactly how robust Netsuite's software is. 

For example, Netsuite offers a Planning and Budgeting feature. Netsuite's Planning and Budgeting enables users to streamline comprehensive CapEx planning, simplify travel and expense planning, automate allocations of indirect expenses, and simplify complex Opex planning. Plus, Netsuite seamlessly integrates with Microsoft Outlook, Excel, Word, and PowerPoint. 

Netsuite's Production Management feature allows organizations to run their manufacturing processes effectively and efficiently. Netsuite's solutions provide real-time visibility into every step of the production process (allowing users to make well-informed decisions). 

Capable of Handling Growing B2B and B2C Businesses

Netsuite's cloud financials (CRM, e-commerce, HCM, and other professional services) are capable of handling just about any business. The company offers a complete and comprehensive financial management module that allows users to expedite daily financial transactions, create a detailed financial plan, run manufacturing operations seamlessly, and more. 

Netsuite also is perfectly capable of meeting a variety of industry requirements. The company states "Whether for global software companies with advanced revenue recognition needs, manufacturers or wholesale distributors with multi-site inventory and production, professional services organizations with disparate professional services resources and complex multi-currency client billing, or a retail business with multiple channels, NetSuite is the only cloud ERP system with the depth, breadth, and flexibility of functionality to meet these needs."

Free Customer Support

Netsuite offers three tiers of customer support: Basic, Premium, and Advanced.

All Netsuite customers are provided with the Netsuite Basic support as part of their subscription. This plan includes the following:

  • 24/7 support access for Severity 1/Critical concerns via toll-free number
  • Online support for defects and critical concerns through NetSuite's SuiteAnswers searchable knowledge center
  • Access to NetSuite Support User Group

The Bad

  • Quote-Based Plans
  • Contract Length
  • Paid Customer Support Plans

Quote-Based Plans

Prices for Netsuite's ERP are only available by contacting the company and getting a quote. While quote-based services are generally catered to a company's needs, several customers have stated that they felt Netsuite's sales team pushed them to purchase additional modules and features that their company didn't need. 

Contract Length

There is little to no information regarding Netsuite's contract lengths on the website. We can assume that Netsuite offers subscription plans that users pay for either monthly or annually, but Netsuite does not clearly state if there is a month-to-month option. It is also unclear how users will be penalized if they choose to end their contracts early.

Paid Customer Support Plans 

Unfortunately, Netsuite also charges for the Premium and Advanced customer subscriptions. 

Customers who are subscribed to Netsuite's Premium Support qualify for the following support services:

  • Toll-free Technical Center access from 8:00 a.m. to 6:00 p.m. in your local time zone Monday through Friday, excluding holidays, for non-critical issues
  • Priority queuing
  • Online case responses prioritized by severity
  • Weekend coverage
  • Early notification of new releases
  • Advice and assistance with Oracle NetSuite usage and configuration

Premium Support services are available 24/7.

Netsuite's Advanced Customer Support (ACS) subscription provides more hands-on product guidance, configuration support, and ongoing optimization assistance. ACS includes platform and environment architecture, solution configuration, SuiteCloud development, education passes, release guidance and testing, performance assessment, and monitoring.


The Bottom Line

Netsuite is a great resource for inventory-based businesses as it provides users with a variety of tools and features designed to streamline business processes. As a cloud-based software, Netsuite is available anywhere (as long as you have an internet connection). Plus, Netsuite's software is compatible with tablets, smartphones, and other devices.

Although Netsuite is a reasonably flexible service, and users definitely will not outgrow the software, it can be a bit pricey for smaller companies and startups. The pricing is quote-based, but there are reports of the software starting at $10,000 per year. In addition to the Netsuite yearly cost, users will also have to pay more money if they want the Premium or Advanced customer support plan.

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