The acronym ERP stands for Enterprise Resource Planning. At its most basic level, ERP systems integrate with all the various processes that are essential to running a business — inventory and order management, accounting, human resources, customer relationship management, and more.
As the number one cloud-based ERP software, Netsuite boasts that it is the perfect ERP solution for small and mid-sized businesses as well as large enterprises. Netsuite's ERP allows users to easily streamline their business processes and combine data with visual analytics (generating meaningful and actionable business insights).
According to Netsuite, the software's built-in business intelligence provides users with real-time, global insights. This feature enables users to address areas of concern or find areas to drive improvements.
Netsuite offers several standard features when it comes to ERP software: Financial Management, Financial Planning, Order Management, Production Management, Supply Chain Management, Warehouse and Fulfillment, and Procurement. However, as users delve further into each feature, they'll find out exactly how robust Netsuite's software is.
For example, Netsuite offers a Planning and Budgeting feature. Netsuite's Planning and Budgeting enables users to streamline comprehensive CapEx planning, simplify travel and expense planning, automate allocations of indirect expenses, and simplify complex Opex planning. Plus, Netsuite seamlessly integrates with Microsoft Outlook, Excel, Word, and PowerPoint.
Netsuite's Production Management feature allows organizations to run their manufacturing processes effectively and efficiently. Netsuite's solutions provide real-time visibility into every step of the production process (allowing users to make well-informed decisions).
Netsuite's cloud financials (CRM, e-commerce, HCM, and other professional services) are capable of handling just about any business. The company offers a complete and comprehensive financial management module that allows users to expedite daily financial transactions, create a detailed financial plan, run manufacturing operations seamlessly, and more.
Netsuite also is perfectly capable of meeting a variety of industry requirements. The company states "Whether for global software companies with advanced revenue recognition needs, manufacturers or wholesale distributors with multi-site inventory and production, professional services organizations with disparate professional services resources and complex multi-currency client billing, or a retail business with multiple channels, NetSuite is the only cloud ERP system with the depth, breadth, and flexibility of functionality to meet these needs."
Netsuite offers three tiers of customer support: Basic, Premium, and Advanced.
All Netsuite customers are provided with the Netsuite Basic support as part of their subscription. This plan includes the following:
Prices for Netsuite's ERP are only available by contacting the company and getting a quote. While quote-based services are generally catered to a company's needs, several customers have stated that they felt Netsuite's sales team pushed them to purchase additional modules and features that their company didn't need.
There is little to no information regarding Netsuite's contract lengths on the website. We can assume that Netsuite offers subscription plans that users pay for either monthly or annually, but Netsuite does not clearly state if there is a month-to-month option. It is also unclear how users will be penalized if they choose to end their contracts early.
Unfortunately, Netsuite also charges for the Premium and Advanced customer subscriptions.
Customers who are subscribed to Netsuite's Premium Support qualify for the following support services:
Premium Support services are available 24/7.
Netsuite's Advanced Customer Support (ACS) subscription provides more hands-on product guidance, configuration support, and ongoing optimization assistance. ACS includes platform and environment architecture, solution configuration, SuiteCloud development, education passes, release guidance and testing, performance assessment, and monitoring.