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LAST UPDATED: December 12th, 2019

BirdEye is a reputation management and customer experience software that is designed to help businesses convert website visitors into loyal customers. The platform collects and analyzes customer reviews and feedback from across different social channels, review sites, and surveys to help businesses make data-focused decisions.

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The Good

  • BirdEye for Small Businesses
  • Recent Awards

BirdEye for Small Businesses

BirdEye offers several solutions that aim to help new startups get new customers and grow their business. According to the site, BirdEye is the easiest way to get new reviews and manage feedback.

BirdEye automatically sends SMS or email review requests to encourage customers to leave a review of a company — making it easier to get more reviews on Google, Facebook, or other platforms. Plus, BirdEye keeps business listings (name, address, phone,etc.) consistent across more than 50 sites and directories — making it much easier for consumers to find the business on search engines.

Additionally, the reputation management company offers BirdEye Messenger. This provides an easy way for employees to communicate with prospects and customers. All messages from BirdEye Messenger are sent to one inbox and businesses can respond directly from there.

Recent Awards

In the past year, BirdEye has been recognized as an industry leader. The company has received a comprehensive range of awards that include the following:

  • #60 Best Software Company in the World — G2 Crowd 2019
  • #25 Product for Small Businesses — G2 Crowd 2019
  • #16 Product for Marketers — G2 Crowd 2019
  • Overall SaaS Award — Appealie Award 2019
  • Best SMB Product — The SaaS Awards
  • Live Chat Market Leader — Featured Customers Customer Success Award 2019
  • Most Innovative Tech Startup Award — TiE50 Winner 2019
  • Most Innovative Tech Company of the Year — Stevie Awards 2019
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The Bad

  • Quote-Based Plans
  • Must Sign Up to Watch Guided Demos

Quote-Based Plans

BirdEye’s pricing is all quote based and will vary depending on the company size and needs. Therefore, pricing information is only available upon request; interested consumers will have to contact the company for more accurate pricing information.

Must Sign Up to Watch Guided Demos

BirdEye has several guided demos on its site that go a bit more in-depth to what the company has to offer. However, to watch the free demos, consumers must sign up. To sign up, consumers my input their company name, number of locations, name, phone number, and email address. Overall, it seems a bit much to require consumers to sign up to watch a free demo.

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The Bottom Line

Founded in 2012, BirdEye has quickly become a recognized name in the reputation management and customer experience software industry. The company helps drive business growth by getting companies new reviews and improving the overall customer experience. BirdEye offers an all-in-one software that makes it easy to get new reviews, manage those reviews, send out customer surveys, and more. There is no pricing information listed — so you’ll have to call to find out that information — but this is common throughout the industry.

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