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ActivTrak

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ActivTrak prides itself on being a powerful productivity and analytics software that “provides workforce visibility and insights while promoting trust and transparency between employers and employees.” The company’s cloud-based user-activity platform collects and analyzes data and provides unique insights to help businesses (and their employees) become more productive. 

ActivTrak has over 7,500 paying customers and over 100,000 users with the company’s free version.

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The Good

  • Analyze Workforce Productivity
  • Free Plan
  • Transparent Pricing
  • Help Center
  • Awards and Recognitions

Analyze Workforce Productivity

ActivTrak’s employee monitoring software allows employers to get immediate visibility and insights into how their employees work. This information is critical to businesses as it will enable managers, team leads, and employees to see how and where their time is spent. ActivTrak clarifies that its service is not to spy on employees but to gain a better understanding of the work they’re giving to employees (in-office or remote). The software can also be used to uncover poor operational processes, get alerted to employee activities that introduce compliance risk, generate detailed reports, and more. 

Free Plan 

As you could have guessed, the free version is completely free for up to three users. The plan comes with 3GB of data storage, analytics dashboard, user activity monitoring, and website blocking capabilities.  

Users can view a productivity report that provides detailed insight into which applications and websites employees are using. 

Transparent Pricing

ActivTrak’s pricing is straightforward as there are only two options: a free version and the Advanced plan. 

The Advanced plan is only $7.20 per user per month (when paid annually). Users get everything that is offered with the free plan but includes the following features:

  • Remote Install
  • Activity and User Risk Scoring
  • USB and File Transfer Detection
  • Single Sign-On
  • Team Productivity Pulse
  • Working Hours
  • Group Reporting
  • Security Audit
  • Group-Based Alarms
  • Integration with Slack and Microsoft Teams
  • Pre-Build BI Dashboards for Tableau and PowerBI
  • Multiple Screenshots
  • Customer Support via Email, Chat, Phone, Diagnostics

When compared to its competitors, ActivTrak pricing is comparable. While other companies may offer lower prices, the difference is only a dollar or two. 

Help Center

One area that truly stands out for ActivTrak is the company’s Help Center. The Help Center includes a selection of articles, videos, frequently asked questions, webcasts, case studies, quick demonstrations, and more. Many of ActivTrak’s competitors include a small FAQ section on their website, but few go the extra mile. What is appreciated about ActivTrak’s Help Center is that it consists of a variety of ways for customers to find the information they’re looking for. If you can’t find the answer to your question, ActivTrak encourages customers to contact them directly via phone, email, or through the live chat feature. 

Awards and Recognitions

ActivTrak has several awards during its short time in business, including the following:

  • 2020 Top Rated App by SoftwareWorld
  • 2020 Best Pick by Business.com
  • 2019 Top 10 Remote Monitoring Solution Providers by CIO Applications
  • Editor’s Choice by PCMag.com

The company has also been recognized by TechRadar, Lifehack, HostingAdvice, and PCMag.

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The Bad

  • Refund Policies and Subscription Renewals

Refund Policies and Subscription Renewals

Every company has a refund policy, but consumers need to know what they’re getting into before signing a contract. ActivTrak clearly states that all payments are non-refundable, and there are no refunds for partially used credits. 

Additionally, ActivTrak will automatically renew a subscription plan until it has been canceled.

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The Bottom Line

A powerful tool for businesses, ActivTrak offers a simple platform interface and a well-built employee monitoring software. ActivTrak’s software is excellent for businesses of all sizes as it allows managers, team leads, and other employees to view and understand their productivity levels, website usage, and activity classification. Users should be aware of the company’s refund policy, as ActivTrak is fairly strict, but other than that, we think ActivTrak is worth looking into.

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