- Layaway program
- Solar energy products
- Money back guarantee
- Member accounts
There are a few different aspects which set this company apart from its competitors. One of their most innovative characteristics is their layaway program. A 10% non-refundable deposit and a signed 6-month plan contract are the only requirements needed to get started toward attaining products consumers want for their storage supplies.
Another unique trait we like is their incorporation of a broad selection of solar energy products such as panels, lanterns, generators, batteries, among other similar solar products. Among these innovative aspects is this company has also been “Gephardt Approved.” If purchasing consumers are from Utah, they may know this means a thorough investigation, examination, and report of a business or product, by a trusted investigative researcher named Bill Gephardt. Customers will be guaranteed a monetary compensation should they be unable to reconcile any dispute with the company.
Family Storehouse owner, Josh Baum, states he wants his customers to have a customized shopping experience. Customer service representatives are trained to get into the minds of shoppers by asking relevant questions to the products they are seeking. Do they want food, camping gear, or are they interested in becoming educated on efficient water treatment methods in case of an emergency? In order to ensure customers are satisfied with their orders, the company offers a 30 day money back guarantee on all products. We found that prices are fair with a one month supply for one person, including breakfasts, lunches, and dinners, ringing in at $250 for 190 servings.
Another trait we thoroughly enjoyed was their blog posts. There are several topics including one of our favorites on ways individuals are able to utilize a simple garbage bag in cases of emergencies. Examples include water proofing shoes, using it as a sling, stuff inside of clothing for insulation, as well as 37 other creative ideas.
Customer may create member accounts enabling return customers to move through the checkout process quicker, as it pre-populates information fields.
- Company history
- Food products
- Website layout
Some people enjoy knowing a company’s history. Within this one, we found there is no “About Us” informing consumers about how and why they made the decision to launch their business. There is not a site map to help users navigate quickly to needed pages.
We would like to see a more diverse food product line incorporating more meats and vegetables as an individual option. Products are 100% vegetarian based, which can leave some meat lovers dissatisfied.
Although the website meets most of the requirements for a quality site, we were unimpressed with the layout and the “flow” of the pages in general. Pages look a little elementary with big, bold, slanted, multi colored text for their product introductions.
Do they offer local assistance?
No. There have been no relief efforts to speak of.
What do they offer in terms of learning materials?
A Blog which can be found on the company webpage and other social media sites provide consumers with educational information and tips on getting and staying prepared.
There are also social media sites such as Facebook, Twitter, YouTube, Pinterest, and Google+ where consumers may find additional resources and educational topics. However, these are mostly geared toward sales, rather than education.
Do they offer a variety of goods?
Food Storage options include:
- Freeze Dried Fruit and Vegetables
- Gluten Free Products
- 4-Day Kits
- Monthly Storage Packages
- Food Bars
- Water Treatments and Barrels
- Food Dehydrators
Outdoor Survival Products:
- Hydration Packs
- Food Pouches
- Sleeping Bags & Cots
- Knives &Tools
- Rain Gear
- Fire Starters
- Bear Spray
- First Aid Kits
- Solar Products
Their website has all the credentials for a quality site. Information is relevant and on point, images are large and easy to see, with zoom capability, some aspects are interactive, and readability is clear. One thing we did not enjoy is the home page has overlays that make it a little challenging to view images and links clearly.
Time in Business
17 years. This business launched in 1998.