Squarespace is a leader in eCommerce, offering beautiful designs, great customer service, and a robust system at a higher than average transaction cost.
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- Customer Service
- Additional Features
Squarespace is an extremely robust website builder and eCommerce platform. If you are looking to achieve a professional website look coupled with a strong eCommerce platform, Squarespace is a great option.
Squarespace is one of the leaders in the eCommerce industry by offering an array of beautiful templates to help you get started. On the back end, Squarespace has an easy to use dashboard that offers marketing insights as well.
Customer Service is another bright spot for Squarespace. Squarespace offers 24/7 customer service via live chat, tickets, and phone calls. Such customer service is extremely valuable when your sales and brand are on the line. In addition to great customer service, Squarespace also offers a vast knowledge base, workshops, and community answers to frequent questions.
- Transaction Fee
- Free Trial
Squarespace is known for helping users create beautiful and elegant websites and eCommerce stores, which is something not found most days with eCommerce platforms. However there are a few things that concerned us about using Squarespace as an eCommerce platform.
Squarespace itself does not charge a transaction fee. However, it uses both Paypal and Stripe as payment gateways, and those merchants apply a transaction fee as high as 2.75 percent of the transaction plus $0.30 each time. If you sell low cost products, the additional $0.30 can have an additional sting coupled with the 2.75 percent transaction fee. Sometimes with the drag and drop editor for your website, it can be very difficult to achieve the exact look and functionality you have envisioned.
Every eCommerce store needs to use a payment gateway or merchant service to begin accepting payments online. During our research we found that Squarespace only offers one payment gateway, Stripe. While Stripe might be an excellent solution as a payment gateway or merchant service, we think that it is important for an eCommerce platform to offer more than one payment gateway to be flexible with its users.
For customers who don't have all the time in the world to make a custom website from scratch most like to use themes or templates. Like we said before, Squarespace is designed to provide users with a beautiful design for their eCommerce store or website but for those that don't have time to design their site, Squarespace only offers around 30 themes and templates. Some of our top recommended companies in the eCommerce platform offer over 100 different themes.
Some customers are confused by the "free" offers from Squarespace. Squarespace allows its customers to try its product for free for 14 days and the customer assumes payment after the free trial. This free trial is very similar to other businesses in the industry, but is worth mentioning and taking into account when signing up.