Etsy Logo
star star star star star_half
83 User Reviews

9.7

Overall Score

Etsy was originally launched in 2005 by a small company known as iospace. The name of the platform was carefully picked because the executives wanted a "nonsense word that could be built into a brand from scratch." Etsy garnered attention within its first year due to the added tools and functionality that allowed business owners to see improved traffic and exposure. After seeing tremendous growth and rapid revenue and sales increases, Etsy finally went public in April of 2015. Today, Etsy is valued at $1.8 billion. Etsy is designed to help both sellers and buyers, allowing business owners to connect with their niche markets.

View Best eCommerce Software Companies

Top Ranked Companies

Selz Logo
#2 Selz chevron_right
7.9 Overall Score
4.9
star star star star star_border
(25)
Shopify Logo
#3 Shopify chevron_right
7.5 Overall Score
4.1
star star star star star_border
(58)
3dcart Logo
#4 3dcart chevron_right
5.6 Overall Score
3.7
star star star star_border star_border
(14)
thumb_up

The Good

  • Business Management Tools
  • Hassle-Free Shipping
  • Seamless Payments
  • Search Features
  • Additional Features

Business Management Tools

While simple, Etsy has created a number of tools and provides resources to maximize exposure and traffic based on targeted searches by prospective buyers. These tools increase flexibility and potential to maximize profits. Resources include the following:

  • Business management from anywhere: Etsy has the "Sell on Etsy" app which allows business owners to manage orders, update items, and respond to customers from mobile devices.
  • Promotional tools: Whether it is through social media or other forms of exposure, Etsy provides sellers with the ability to promote their listing to drive and even increase traffic.

Hassle-Free Shipping

Sellers do not need to worry about the logistics of shipping because shipping labels can be printed directly from Etsy. Sellers who use Etsy also receive discounted pricing on USPS postage. Etsy also previously rolled out a buyer Free Shipping Guarantee for U.S. orders over $35.

Seamless Payments

Etsy takes care of all payment processing so the seller does not have to worry about it.

Search Features

Etsy isn't just for those looking to host an online shopping cart. It has created a platform that is easy for consumers to navigate and purchase products. Consumers can search the entire e-commerce platform and browse through various categories and products to find exactly what they are looking for at a price they are willing to pay. Not only does Etsy come with descriptive categories, consumers can also use advanced search options to narrow results and cut down on browsing time. Each category also comes with sub-categories to provide a more targeted shopping experience.

Additional Features

Etsy also offers order and negative feedback management, which can help a lot in the marketplace if a problem arises. It also leaves the ability to leave a review, for a customer to express their opinion. The general idea of these features seemed to be based on feedback from merchants, to improve the website. 

thumb_down

The Bad

  • Fees
  • Privacy
  • Third Parties

Just like any other e-commerce platform, there are some areas that could be improved.

Fees

There are additional fees that come with selling on Etsy. After a "store" is created by business owners, it will cost them $0.20 per listing. There are no limits to these listings, but the seller will need to cover listing costs. This listing will remain on the market for four months or until the item is sold. After the four months is up, the seller will need to pay for the listing again. Etsy costs include the following:

  • Transaction fees - 5 percen of the listing price (this includes the charge for shipping and gift wrapping)
  • Shipping costs - to be covered by buyer or seller
  • Quarterly listing costs - 20 cents

Privacy

Users have expressed concerns regarding their privacy. In late 2013, Etsy created a feature that allowed users' buying and selling histories to be searched which traced transactions. This meant that Etsy users were now connected to others who had similar buying or selling histories. However, this feature was automatic and no permission was/is obtained by the user.

Third Parties

Customers who purchase products on Etsy should also be aware that sellers are now able to use third parties and factories. That also means that products can be drop shipped directly from manufacturers and no longer go through the seller. This can be deceiving since Etsy is known for being a platform for selling handmade products.

gavel

The Bottom Line

Etsy was originally designed to help people sell their homemade products, functioning as a side business. However, it has grown to the point where some business owners strictly conduct all of their business online through the Etsy platform. Benefits of using Etsy as an e-commerce platform include the following:

  • No monthly payments
  • Secure and seamless transactions
  • Automatic deposits
  • Seller protection
Was this content helpful?
thumb_up Yes thumb_down No

Star Rating

4.6

star star star star star_half

83 Reviews

Review Breakdown

5 grade

66%

4 grade

27%

3 grade

6%

2 grade

0%

1 grade

1%

Sentiment Criteria

Value

star star star star star_half

Quality

star star star star star_half

Service

star star star star star_half

Trustworthiness

star star star star star_half
cancel

Filter by:

arrow_drop_down

Sort by:

arrow_drop_down
info
check_circle

Review Source

star star star star star

Wendy Smullin Logan, UT

I have bought and sold items through Etsy. The platform makes both sides of the transaction flawless and easy. They have fantastic security systems in place that protect the information shared during these transactions, making the buyer and seller feel confident. On the selling side, Etsy has developed a strong e-commerce situation. If you are looking to open a shop, Etsy is the place to do it. Their stores are easy to open and run. The support is phenomenal.

6 months ago

check_circle

Review Source

star star star star star_border

Mason Allen Provo, UT

As an Ecommerce software, Etsy seems to function well. It is quick and usually easy to use. Sometimes the software interface can seem congested but I haven't had an technical issues yet.

3 months ago

check_circle

Review Source

star star star star star

Lottielyn Schwenke Orlando, FL

The Etsy app and software is super easy and user friendly! I've been helping my mom set up her shop and it's been so much easier than I thought it would be and the support they give is also great if you aren't super knowledgeable about cart systems. I see why it's so popular!

8 months ago

check_circle

Review Source

star star star star star_border

Ashley Ulibarri Herriman, UT

Etsy makes it so easy to set up a sellers account and to start selling. They offer so much information in order to help you be successful and I love being part of a marketplace that has built in marketing, the only reason I didn’t give it 5 stars is because I do feel the transaction fees are a bit high.

8 months ago

star star star star star

Eddie Rios Ogden, UT

Solid experience with Etsy. Grew my business through volume contacts. They are a solid platform to create new selling opportunities. The technology is smart, the support system never waivers. If you value sales improvement, get the word out on Etsy.

1 year ago

star star star star star

Beverly Schacher Long Beach, MS

I have both bought and sold items on Etsy. It is very easy to use as both a buyer or seller. They have a great selection of many interesting and high quality items. I have only had one issue as a buyer and it was easy to reconcile through the website. Support small businesses!

1 year ago

star star star star star

Laurie Massie Mendenhall, MS

I have bought and sold on Etsy. The computer interface is very user friendly and makes it easy to “Set up shop”. As a shopper, the search engine feature is AMAZING! I love that I can type in anything into the search & find whatever I’m looking for! Highly recommend, especially for selling your treasures!

1 year ago

star star star star star

Lindsey American Fork, UT

I have bought on Etsy, and I also own a small shop on the website. It is extremely user-friendly. If you are a small shop owner, you receive lots of articles and resources that Etsy provides to help you succeed in your business.

3 years ago

check_circle

Review Source

star star star star star

JDWain Tallahassee, FL

Etsy is a very awesome site to buy unique items crafted by unique people. I have known people who sell on Etsy and they say it is a great way to increase their business. I have always been impressed with everything I have bought off Etsy and it ships in a reasonable time-frame. The user interface on their website is easy to use and has made improvements in the past few years.

1 year ago

check_circle

Review Source

star star star star star

Brittany Wilkinson Herriman, UT

I love that Etsy helps small business have exposure to a wide audience. I find unique gifts and options on Etsy. I have had good experiences with the companies I have purchased from. I have found 1 of a kind prints, invitations, jewelry, handmade items,etc. Each vendor I have worked with has has had good customer service and timely shipping. I have been very pleased with the products offered on Etsy.

1 year ago

check_circle

Review Source

star star star star star_border

Rachel Butler Provo, UT

I love the products on there, but as a potential seller who looked into using the platform to produce, it was too confusing.

3 months ago

check_circle

Review Source

star star star star star_border

Inara Jivanee Katy, TX

I think Etsy was a really cool website, I found some pretty cute decor pieces for my dorm and it was nice knowing I was supporting a small business during this time.

5 months ago

check_circle

Review Source

star star star star star_border

Desiree Pleasant Grove, UT

If you are looking for a place to sell your creations online, Etsy is the way to go. Etsy has a variety of cute creations, that people LOVE. Although the shipping can be a difficulty, it is a great e-commerce store.

6 months ago

check_circle

Review Source

star star star star star

Maverick Denhalter Salt Lake City, UT

Their website is easy to use, has a good user interface. Going through the products is simple. I’ve always gotten great products based off of peoples reviews.

6 months ago

star star star star star

Natalia Correa MDTribe Tallahassee, FL

Etsy is very easy to use. They offer lots of options and it is one of my favorites from the software industry. Their customer service team is phenomenal as well and extremely patient. Highly recommend!

1 year ago

star star star star star

Amanda Montebello, CA

I have purchased a few items off Etsy. The customer service is great and offer fast replies. Also, the online platform I easy to use and offers a variety of tools to find the right product.

1 year ago

star star star star star

Matthew Hall Moselle, MS

This is a wonderful platform to build a business on. Starting out I had a few customers every now and then. I did so well on Etsy I was able to set up 5 locations across the East Coast.

1 year ago

check_circle

Review Source

star star star star star

Janie Dennis Tallahassee, FL

I love Etsy because it allows a lot of people to promote their creativity! There are limitless amounts of options! I like the system that they have for us consumers to buy or return. I have been buying things there for years! Very diffuser, reliable, and unique!

1 year ago

check_circle

Review Source

star star star star star

Kaitlyn Rios Ogden, UT

Etsy is a wonderful online platform to sell ideas and craft merchandise. It has allowed me to explore new activities with crafts as there are hundreds of ideas to try. They also have tons of items to buy from trusted sellers. I like that marketplace very much as it's inventive, unique, and pretty reasonable price wise.

1 year ago

check_circle

Review Source

star star star star star

Asia Bui Gulfport, MS

It is so easy to add an item to your seller list with the Etsy app. Each category or question that needs to be answered is very easy to access and complete, unlike other company seller apps that make it difficult to view what needs to be completed and that you have completed that category. Etsy is the absolute BEST!

1 year ago

check_circle

Review Source

star star star star star

Kathryn American Fork, UT

Etsy is a wonderful way to start a small craft business. I have loved having my Etsy, and am really enjoying the partnership with square that links straight to my shop. So I can take orders anywhere I go and it updates my inventory on Etsy!

1 year ago

check_circle

Review Source

star star star star star

Rilynne Edwards Pleasant Grove, UT

Etsy is a great place to find custom items. I've always had a great experience shopping on Etsy. I once had a package say it was delivered when it hadn't arrived. The seller worked with me to find my package and get it to me. Overall, it's a very positive experience.

1 year ago

check_circle

Review Source

star star star star star_border

Marianne Parsons Provo, UT

A lovely website business that has a wide variety of wares - most of which are nice. The only downside is that some sellers spam the search engine (ie: looking for one product gives several pages worth of one seller’s products which only loosely fit the definition (not necessarily a bad thing)). The ease of communication with the sellers is quite nice.

1 year ago

check_circle

Review Source

star star star star star

Craig Orem, UT

My wife uses Etsy both to sell her personal like of jewelry and also to shop for other items. She can't speak any more highly of Etsy. They have really lead the way in the space and if you are interested in selling personal crafts, this is the place for you!

2 years ago

check_circle

Review Source

star star star star star

Dean Ogden, UT

I can't say enough good things about Etsy. I have been able to turn one of my favorite hobbies into something that brings a small additional income to my family. This wouldn't have been possible without Etsy. When I'm not selling my own products I find myself supporting other people doing the same thing as me.

2 years ago

check_circle

Review Source

star star star star star

Jennifer Ogden, UT

If you haven't used Etsy, YOU NEED TO! Etsy have given me the ability to get my products out to the public when I don't know how I would have been able to otherwise. Buying and selling on Etsy is simple. Customer service is next to none. If you hand make products Etsy is the place for you!

2 years ago

check_circle

Review Source

star star star star star

Ashley Pleasant Grove, UT

Etsy has made a name for itself and I have used it to sell my handmade one of a kind necklaces and have had great success. Etsy is a global marketplace and they are there to help you sell your products. You won't go wrong! Try it out today.

2 years ago

check_circle

Review Source

star star star star star

Abby Driggs Provo, UT

Love the unique design templates they offer for creating websites. I created a blog with a template I bought from Etsy and it was easy to manage and looked like I had professionally gotten it done. I’ve had a lot of comments of how good my blog looks and I owe it to the designer of my Etsy template.

2 years ago

check_circle

Review Source

star star star star star

Cori Jacobsen Ollerton Alpine, UT

Love this site and all the options available. It is easy to use and provides lots of options in sales. I was sent my purchase quickly and the quality was fantastic. I ended up ordering more for another gift. The eCommerce division was also great to work with. Software is easy to use.

2 years ago

check_circle

Review Source

star star star star star

Ashley Johnson Las Vegas, NV

Fast and easy shopping. Great products, that you can’t find anywhere else! Would recommend!

3 months ago

check_circle

Review Source

star star star star star

Sarah Yi Gaithersburg, MD

A wonderful place to find handmade items you will not be able to find at the mall. I've ordered bracelets, necklaces, and clothing--all have such a unique touch that can not be recreated!

1 year ago

check_circle

Review Source

star star star star star

Jesse Rice Long Beach, MS

This company allows me to venture into different locations for growth with my product and services. It allows me to have full targeting abilities to reach my consumers more concisely. I wish that I started with Etsy.

1 year ago

check_circle

Review Source

star star star star star

Yanesezah Fenelon Delray Beach, FL

I used Etsy to order customized clothing. The website was easy to use and very accessible. There is a great system in place to help customers contact the providers and vendors.

1 year ago

check_circle

Review Source

star star star star star_border

Kimmi Riverton, UT

I have found some really great things on this site. I find it hard to search for items I'm looking for. I'm not sure if that is the sellers listing issue or the search feature. It is a great place for someone to start out selling their items.

1 year ago

check_circle

Review Source

star star star star star

Kaydence Bonino Riverton, UT

I love how Etsy provides a place for creative people to sell products. I've been able to find some really cute things on Etsy. Super fun store and a perfect place for a small business owner!

1 year ago

check_circle

Review Source

star star star star star_border

Jon Scoresby Saratoga Springs, UT

Sometimes the filters seem to not work very intuitively. But the functions of buying items online, communicating with sellers online, and leaving feedback have all improved over time. It's a great option for finding unique gifts as an eCommerce option.

1 year ago

check_circle

Review Source

star star star star star

Marissa Redwood Falls, MN

I LOVE Etsy! I've sold on Etsy and I've bought on Etsy. It is a great platform and provides a great service/product to consumers and creators. I've never had any issue receiving orders or posting my own product.

1 year ago

check_circle

Review Source

star star star star star

Lindsey A Brown Lehi, UT

Etsy's backend software is very easy to use. Makes managing inventory quite simple. I also love the easiness to be able to add and remove products and fulfill orders. Runs fairly smooth and without any major hiccups.

2 years ago

check_circle

Review Source

star star star star_border star_border

Lex Midway, UT

I didn't love it, probably cause I didn't get any orders and I think you have to pay like 15 cents a month or something

3 months ago

check_circle

Review Source

star star star star star_border

Kyle Provo, UT

Awesome content. Great platform for creators to sell goods. Sometimes the UI can be confusing.

3 months ago

check_circle

Review Source

star star star star star

Emily Grossman Houston, TX

I have a business on Etsy and they have made it extremely easy to run a business from your home

5 months ago

check_circle

Review Source

star star star star star

nicola jones Dunoon, AGB

Great for crafters to showcase their products Nice looking site and easy to navigate

5 months ago

check_circle

Review Source

star star star star star

Shayla Jones Eagle Mountain, UT

Love being about to find things that aren’t easy to make or buy! Great variety of items I’m interested in!

7 months ago

star star star star star

Jadon Barre Dallas, TX

Etsy is great place to sell my hand made rings. It’s an easy to navigate website and I’ve expanded my craft to a large community of buyers.

1 year ago

star star_border star_border star_border star_border

sab

shut your shop without notification, opposition copied my whole shop yet they allow these theives to sell while my shop was shut down even after proof and snap shots of everything. My business was started three years before the opposition decided to download my whole page yet I was told my items dont comply with handmade even though all my items are handmade from start to finish. And the people that copied my page continue to sell funny how their items which are my items are compliant. They wont listen , dont listen and dont care

3 years ago

star star star star_border star_border

Sandra Dubas Salt Lake City, UT

I use Etsy for a few different things. I have my own business on Etsy and I also buy items from Etsy as well. Their website and their app is really simple and really easy to use. Posting items on Etsy is a simple process.

3 years ago

check_circle

Review Source

star star star star star_border

Msindoni Pembroke Pines, FL

Etsy offers some pretty great, unique, and personalized products. The only thing I have to comment on is that they don't ship out your order right away so make sure to order in advance.

1 year ago

check_circle

Review Source

star star star star star

Epham16 Winter Garden, FL

I can always find the cutest and most creative things on Etsy. Whether it is something to decorate my place or an outfit for a festival, Etay is my go to

1 year ago

check_circle

Review Source

star star star star star

Nikki Zimmerman Eagle Mountain, UT

I love how many different things you purchase from this website. I can always find what I’m looking for and I know that they are going to be unique and original!

1 year ago

check_circle

Review Source

star star star star star_border

Jacob American Fork, UT

Etsy makes it really easy to make money on your side hustle or hobby. With great user interface and quick customer service, it is easy to sell your own products, and find products for gifts and home decor.

1 year ago

We're on a mission to empower consumers to make the best decisions and connect confidently with companies that deserve their business.

© 2021 BestCompany.com LLC - All rights reserved Privacy Policy | Terms | Do Not Sell My Personal Information