eSource Parts is a retail and wholesale seller of electronics, including cell phones, gaming, car/home audio, cameras, software, and more. A Canadian company, eSource is active at educating customers on the ins and outs of the products offered, through maintaining a regular blog and via social media.
With a wide selection of well-known brands, such as Sony, Apple, LG, Samsung, HP, Nintendo, and many others, eSource carries many options for purchasing, repairing, and restoring all personal and home electronics.
Both retail and wholesale customers have said that eSource is very responsive (live chat, email or voice call) and very helpful.
The company has a large stock of parts and accessories and can ship almost all items on the website within 24 hours. eSource offers free shipping on orders over $300 and free curbside pick-up for local customers. By contrast, Amazon Prime offers two-day free shipping for all Prime members, so it may be worth evaluating product-for-product to see which shipping option is more effective, as far as cost and time.
As eSource is a repair shop as well as a retailer, the company offers the same quality parts to customers as are used in the shop’s repairs. This credibility goes a long way in differentiating from selecting parts online from other retailers, who aren’t on the hook for servicing electronics personally with the same services.
eSource only offers a 15-day exchange-only policy for parts and accessories, or a 10-month defective warranty (exchange only). This is quite strict in comparison to other companies, like Amazon, who offer free returns, or Gadget Fix, which offers 61–180 day return options for exchange or store credit.
While this is great for Canadian customers who can avoid the duties charged when shipping from the United States, it’s more expensive for U.S. customers and there can be delays with customs. By contrast, Mobile Defenders, based in Michigan, ships from the United States and may be a better fit for U.S. customers.
However, eSource does also have items which ship from outside of CanadaeCommer and can affect customers on both sides of the border.
Customers have complained that batteries for phones specifically have had quality issues, so this is something to look into before purchasing. However, there are not many complaints of other products.