BigCommerce

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BigCommerce was founded in 2003 by two people from Australia who moved to Texas in hopes of making a name for themselves in the world of eCommerce. Originally the owners planned to cater their eCommerce services to small and medium sized businesses, but because of BigCommerce's growth, the company is now able to handle large-scale businesses as well.

The Good

  • Themes
  • Integration Tools
  • Additional Features

Themes

BigCommerce is constantly improving their services and providing new themes for its customers. It currently has over 50 different professional themes to choose from. These themes are optimized for most catalog sizes, merchandise categories, and promotions. Prices for these themes range between $145 - $195, but if you don't want to pay for a premium theme then BigCommerce has seven styles of free themes available.

Integration Tools

BigCommerce also offers unique integration tools that allow users to connect to and leverage their social networks. This gives storefront owners access to a massive potential customer base. BigCommerce also has its own a unique app store that offers powerful additional features for tools like email marketing, accounting, shipping, analytics, etc. While some of the apps in BigCommerce's app store are free others are not.

Additional Features

BigCommerce offers unique additional features for its customers. Additional features include:

  • Over 10 years in the eCommerce platform industry
  • Over 50 themes to choose from
  • 15-day free trial
  • Live chat available for customer support
  • BigCommerce University to help you set up your eCommerce business

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The Bad

  • Pricing
  • Support

Pricing

While BigCommerce's pricing is reasonable, there are maximums for each annual online sales that forces you to get a more expensive plan. For example, with its Standard plan your max is $50,000 and if you are doing more business than the limit, you will have to pay for an upgraded plan which is at least $50 more per month.

Support

BigCommerce offers 24/7 customer support Monday through Friday via phone and e-mail from 2:00 AM to 6:00 PM, but it appears no one is in the office for the majority of Saturday or  Sunday. This could be concerning for storefront owners since the internet never sleeps and technical issues can cost online stores a lot in revenue.

The Bottom Line

BigCommerce is a great option for serious business people who want to leverage their products and grow their businesses. For online store owners who take a more casual approach to their business, BigCommerce may not be the best option since its cheapest package is still somewhat pricey. For people concerned about security, BigCommerce makes it clear on its website that their sites feature "bank vault" level security features. Overall, BigCommerce has a strong presence in the market and is a great option for anyone trying to develop a strong online presence.

4 BigCommerce Reviews

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  • User Score

    10

    June 30th, 2017 Decatur, GA

    We came from another eCommerce platform that was gouging us for products and services we did not need or even use. it was hard to navigate through their interface and it was just a ripoff. When we found BIGCOMMERCE we could not believe the features, the flexibility and the pricing. We could customize a site to the look and feel we wanted and the pricing was very attractive for our small business. The customer service is STELLAR and we always get our issue resolved. The technology available as additional features to add on to our site are just great and current and we like that we can grow into the full capability of what BIGCOMMERCE can do.

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  • User Score

    10

    March 19th, 2016 Waco, TX

    Had everything I wanted. Seamless payment processing, relatively low fees, mobile capabilities.

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  • User Score

    7

    March 7th, 2016 Waco, TX

    The web design is actually unimpressive in my opinion, but there are so many features to utilize that I suggest giving it a chance. There are other platforms I would probably go with before big commerce, but they aren't bad.

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  • User Score

    10

    March 4th, 2016 Waco, TX

    There are a few reasons I like Bigcommerce. First, the prices are reasonable and there aren't any transaction fees. You also get some marketing capabilities and support even if you don't have the top pricing package. It's user-friendly too. I like them a lot.

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