BigCommerce was founded in 2003 by two people from Australia who moved to Texas in hopes of making a name for themselves in the world of ecommerce. Originally the owners planned to cater their ecommerce services to small- and medium-sized businesses, but because of Bigcommerce’s growth, the company is now able to handle large-scale businesses as well.

 

Rank Chart
Price
Features
Our Score
#1
$9 - $179
256
8.5
#2
$30 - $200
256
8.4
#3
$15 - $135
128
8.3

The Good

BigCommerce is a highly trusted company in the field of e-commerce, as evidenced by the fact that they manage tens of thousands of storefronts and handle billions of dollars in transactions. Some things that we liked about BigCommerce are:

  • Over 10 years in the eCommerce platform industry.
  • Over 50 themes to choose from
  • 10/10 on our features list.
  • 15-day free trial.
  • Live chat available for customer support.
  • BigCommerce University to help you set up your eCommerce business.

BigCommerce is constantly improving their services and providing new themes for its customers. It currently has over 50 different themes to choose from that look professional and elegant. These themes are optimized for most catalog sizes, merchandise categories, and promotions. Prices for these themes range between $145 – $195 and if you don’t want to pay for a premium theme then BigCommerce has seven styles of free themes available.

BigCommerce also offers some unique integration tools that allow users to connect to and leverage their social networks. This gives storefront owners access to a potentially massive customer base. BigCommerce also has a unique app store of its own that offers powerful additional features for tools like email marketing, accounting, shipping, analytics, etc. Some of the apps in BigCommerce’s app store are free, while others are not.

The Bad

While BigCommerce’s pricing is reasonable, there are maximums annual online sales that will force you to get a more expensive plan. For example, with its Standard plan, your max is $50,000 and if you are doing more business than that then you much move up to the next plan which is $50 more per month. A couple of other concerns with BigCommerce included:

  • Knowing what the encryption strength of the free SSL certificate is.
  • Their standard plan includes a 1.5% transaction fee. We would like to know if that is just for using BigCommerce or for using a merchant service offered by them.

Lastly, BigCommerce offers 24/7 customer support Monday through Friday by phone, and e-mail support from 2:00 AM to 6:00 PM on weekdays, but it appears no one is in the office for the majority of Saturday or at all on Sunday. This may be concerning for some storefront owners since the internet never sleeps and technical issues can cost online stores a lot of lost revenue.

The Bottom Line

BigCommerce is a great option for serious business people who want to leverage their products and grow their businesses. For online store owners who take a more casual approach to their business, BigCommerce may not be the best option since its cheapest package is still somewhat pricey. For people concerned about security, BigCommerce makes it clear on its website that their sites feature “bank vault” level security features. Overall, BigCommerce has a strong presence in the market and is a great option for anyone trying to develop a strong online presence.

Features:

The App store is BigCommerce’s most unique feature since it offers so many features to supplement your online store. It features apps for various online business functions, including shipping, email marketing, customer loyalty programs, customer referral programs, metrics, and search engine optimization. The apps, which are developed by third parties, range in price from free to over $200 a month. There is the option for a free 15-30 day trial with some of the apps that cost money. BigCommerce’s app store really allows a storefront owner to optimize their website if they choose to do so. As noted earlier, BigCommerce also has a unique feature that allows you to interface with your social media profiles, which leads to additional exposure for your products. Your BigCommerce site can also be integrated with other sites like eBay and Google Shopping.

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3 BigCommerce Reviews

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  1. User Score

    10

    March 19th, 2016 Waco, TX

    Had everything I wanted. Seamless payment processing, relatively low fees, mobile capabilities.

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    1

  2. User Score

    7

    March 7th, 2016 Waco, TX

    The web design is actually unimpressive in my opinion, but there are so many features to utilize that I suggest giving it a chance. There are other platforms I would probably go with before big commerce, but they aren’t bad.

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  3. User Score

    10

    March 4th, 2016 Waco, TX

    There are a few reasons I like Bigcommerce. First, the prices are reasonable and there aren’t any transaction fees. You also get some marketing capabilities and support even if you don’t have the top pricing package. It’s user-friendly too. I like them a lot.

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