- Integration tools
- Additional features
BigCommerce is a highly trusted company in the field of e-commerce, as evidenced by the fact that they manage tens of thousands of storefronts and handle billions of dollars in transactions.
BigCommerce is constantly improving their services and providing new themes for its customers. It currently has over 50 different themes to choose from that look professional and elegant. These themes are optimized for most catalog sizes, merchandise categories, and promotions. Prices for these themes range between $145 – $195 and if you don’t want to pay for a premium theme then BigCommerce has seven styles of free themes available.
BigCommerce also offers some unique integration tools that allow users to connect to and leverage their social networks. This gives storefront owners access to a potentially massive customer base. BigCommerce also has a unique app store of its own that offers powerful additional features for tools like email marketing, accounting, shipping, analytics, etc. Some of the apps in BigCommerce’s app store are free, while others are not.
Some things that we liked about BigCommerce are:
- Over 10 years in the eCommerce platform industry.
- Over 50 themes to choose from
- 10/10 on our features list.
- 15-day free trial.
- Live chat available for customer support.
- BigCommerce University to help you set up your eCommerce business.
- Transaction fee
While BigCommerce’s pricing is reasonable, there are maximums annual online sales that will force you to get a more expensive plan. For example, with its Standard plan, your max is $50,000 and if you are doing more business than that then you much move up to the next plan which is $50 more per month.
Their standard plan includes a 1.5% transaction fee. We would like to know if that is just for using BigCommerce or for using a merchant service offered by them.
Lastly, BigCommerce offers 24/7 customer support Monday through Friday by phone, and e-mail support from 2:00 AM to 6:00 PM on weekdays, but it appears no one is in the office for the majority of Saturday or at all on Sunday. This may be concerning for some storefront owners since the internet never sleeps and technical issues can cost online stores a lot of lost revenue.