BigCommerce is a highly trusted company in the field of e-commerce, as evidenced by the fact that they manage tens of thousands of storefronts and handle billions of dollars in transactions. Some things that we liked about BigCommerce are:
- Over 10 years in the eCommerce platform industry.
- Over 50 themes to choose from
- 10/10 on our features list.
- 15-day free trial.
- Live chat available for customer support.
- BigCommerce University to help you set up your eCommerce business.
BigCommerce is constantly improving their services and providing new themes for its customers. It currently has over 50 different themes to choose from that look professional and elegant. These themes are optimized for most catalog sizes, merchandise categories, and promotions. Prices for these themes range between $145 – $195 and if you don’t want to pay for a premium theme then BigCommerce has seven styles of free themes available.
BigCommerce also offers some unique integration tools that allow users to connect to and leverage their social networks. This gives storefront owners access to a potentially massive customer base. BigCommerce also has a unique app store of its own that offers powerful additional features for tools like email marketing, accounting, shipping, analytics, etc. Some of the apps in BigCommerce’s app store are free, while others are not.
While BigCommerce’s pricing is reasonable, there are maximums annual online sales that will force you to get a more expensive plan. For example, with its Standard plan, your max is $50,000 and if you are doing more business than that then you much move up to the next plan which is $50 more per month. A couple of other concerns with BigCommerce included:
- Knowing what the encryption strength of the free SSL certificate is.
- Their standard plan includes a 1.5% transaction fee. We would like to know if that is just for using BigCommerce or for using a merchant service offered by them.
Lastly, BigCommerce offers 24/7 customer support Monday through Friday by phone, and e-mail support from 2:00 AM to 6:00 PM on weekdays, but it appears no one is in the office for the majority of Saturday or at all on Sunday. This may be concerning for some storefront owners since the internet never sleeps and technical issues can cost online stores a lot of lost revenue.
The App store is BigCommerce’s most unique feature since it offers so many features to supplement your online store. It features apps for various online business functions, including shipping, email marketing, customer loyalty programs, customer referral programs, metrics, and search engine optimization. The apps, which are developed by third parties, range in price from free to over $200 a month. There is the option for a free 15-30 day trial with some of the apps that cost money. BigCommerce’s app store really allows a storefront owner to optimize their website if they choose to do so. As noted earlier, BigCommerce also has a unique feature that allows you to interface with your social media profiles, which leads to additional exposure for your products. Your BigCommerce site can also be integrated with other sites like eBay and Google Shopping.