BigCommerce Logo



star star star star star_half
5 User Reviews
LAST UPDATED: November 17th, 2020

BigCommerce was founded in 2003 by two people from Australia who moved to Texas in hopes of making a name for themselves in the world of eCommerce. Originally the owners planned to cater their eCommerce services to small and medium-sized businesses, but because of BigCommerce's growth, the company is now able to handle large-scale businesses as well.


The Good

  • Themes
  • Integration Tools
  • Additional Features


BigCommerce is constantly improving its services and providing new themes for its customers. It currently has over 50 different professional themes to choose from. These themes are optimized for most catalog sizes, merchandise categories, and promotions. Prices for these themes range between $145 and $195, but if you don't want to pay for a premium theme then BigCommerce has twelve styles of free themes available.

Integration Tools

BigCommerce also offers unique integration tools that allow users to connect to and leverage their social networks. This gives storefront owners access to a massive potential customer base. BigCommerce also has its own unique app store that offers powerful additional features for tools like email marketing, accounting, shipping, analytics, etc. While some of the apps in BigCommerce's app store are free, others are not.

Additional Features

BigCommerce offers unique additional features for its customers. Additional features include the following:

  • Over 10 years in the eCommerce platform industry
  • Over 50 themes to choose from
  • 15-day free trial
  • Live chat available for customer support
  • BigCommerce University to help you set up your eCommerce business

Visit Site


The Bad

  • Pricing
  • Support


While BigCommerce's pricing is reasonable, there are maximums for each annual online sales that forces you to get a more expensive plan. For example, with its Standard plan your max is $50,000 and if you are doing more business than the limit, you will have to pay for an upgraded plan which is at least $50 more per month.


BigCommerce offers 24/7 customer support Monday through Friday via phone and email from 2:00 AM to 6:00 PM, but it appears no one is in the office for the majority of Saturday or Sunday. This could be concerning for storefront owners since the Internet never sleeps and technical issues can cost online stores a lot in revenue.


The Bottom Line

BigCommerce is a great option for serious business people who want to leverage their products and grow their businesses. For online store owners who take a more casual approach to their business, BigCommerce may not be the best option since its cheapest package is still somewhat pricey. For people concerned about security, BigCommerce makes it clear on its website that its sites feature "bank vault" level security features. Overall, BigCommerce has a strong presence in the market and is a great option for anyone trying to develop a strong online presence.

Was this content helpful?
thumb_up Yes thumb_down No

Star Rating


star star star star star_half

5 Reviews

Review Breakdown

5 grade


4 grade


3 grade


2 grade


1 grade


Sentiment Criteria


star star star star star


star star star star star


star star star star star


star star star star star

Filter by:


Sort by:

star star star star star

Vernell Mosley Decatur, GA

We came from another eCommerce platform that was gouging us for products and services we did not need or even use. it was hard to navigate through their interface and it was just a ripoff. When we found BIGCOMMERCE we could not believe the features, the flexibility and the pricing. We could customize a site to the look and feel we wanted and the pricing was very attractive for our small business. The customer service is STELLAR and we always get our issue resolved. The technology available as additional features to add on to our site are just great and current and we like that we can grow into the full capability of what BIGCOMMERCE can do.

4 years ago

star star star star star

Logan Waco, TX

There are a few reasons I like Bigcommerce. First, the prices are reasonable and there aren't any transaction fees. You also get some marketing capabilities and support even if you don't have the top pricing package. It's user-friendly too. I like them a lot.

6 years ago


Review Source

star star star star star

Lottielyn Schwenke Orlando, FL

I've been a website administer through a BigCommerce store for the last 10 years. It's a great user friendly platform that allows you to integrate good apps that help grow the business. What I appreciate most is their tech support and online support guides. Tech support is available 7 days a week and if they can't solve the issue just then, they always come up with a solution and get back to you.

1 year ago

star star star star_border star_border

Tiffany S. Waco, TX

The web design is actually unimpressive in my opinion, but there are so many features to utilize that I suggest giving it a chance. There are other platforms I would probably go with before big commerce, but they aren't bad.

6 years ago

star star star star star

Nick Narayan Waco, TX

Had everything I wanted. Seamless payment processing, relatively low fees, mobile capabilities.

6 years ago