Promises Treatment Center has been in business since 1988. A California-based company, it offers several different programs in two primary locations: Malibu and West Los Angeles. It treats a variety of patients, offering programs for adults and ones specifically for women and young adults. Among the values that Promises describes, it honors the 12-step methodology and works hard to build strong relationships with clients and their affected loved ones. Its treatment is catered to every individual, and it strives to help clients rebuild their lives “one day at a time.” With well over two decades of experience in the rehabilitation industry, its facilities support clients in both alcohol and drug rehabilitation.


Rank Chart
Program Duration
Success Rate
Our Score
30–90 Days
30 Days
30–90 Days
30 Days

The Good

  • Assessment program
  • 12 steps
  • Accreditation

Assessment Program

In the beginning stages of a program, clients undergo an assessment that lasts for 96 hours and includes a physical evaluation, a psychological exam, and toxin screenings. This is an advantage for any client because it’s a thorough way for the professionals they’ll be working with to fully understand their current state and how to best help their body through detox and recovery.

12 Steps

Promises uses the 12-step method for treating addictions. The 12-step model is well known and is commonly used by many addiction treatment centers. Effectively, it involves concepts like humility, accountability, and positive habits. The principles reviewed throughout the 12 steps can be really helpful for clients working through an addiction. In addition, program follow-up involves a sponsor that the client can turn to for continued support.


Promises Treatment Center’s facilities are accredited by CARF and JCAHO, which is a good indication that company is reliable.

The Bad

  • Accessing specific program information
  • Duration

Accessing Specific Program Information

Accessing information about any product or service you would like to purchase is crucial. Without committing to the product or service, you want to know what type of quality it offers and how much it will cost. It’s no different with drug rehabilitation. However, Promises makes information a bit difficult to access. The company does not disclose pricing information on its website and is hesitant to share information when interested individuals call or email.


Promises offers one program that lasts for 30 days. This lack of flexibility in length may cause patients to be enrolled in a program that is either too long or too short for them.

The Bottom Line

The Promises Treatment Center has a great amount of experience, credit from well-established organizations, and 12-step programs.

The biggest weakness of this company is its lack of transparent customer support.

That aside, it is well worth looking into Promises if your needs match well with what it offers. You will have to be willing to provide some information about your situation to find out more about the programs, but if you can do that, you can begin your recovery process with this company.

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