Web Hosting Hub (or “HUB”) was started in 2010 in Virginia Beach, Virginia. Hub offers web hosting services and helps people get their own websites and domains online. The company’s mission is to provide easy to setup and affordable web hosting plans, support, domain names, free web applications, custom hosting solutions and web design services for businesses. Today, the company has expanded to an additional location in Los Angeles, California.
- Bulk price
- Security features
- Cross selling
- Mobile app
- Customer support
Web Hosting Hub is very economical with their 3 web hosting plans: Spark, Nitro and Dynamo, ranging in price from $4.99-$8.99/month. These plans include free .com domain names for the first year. The company seems very confident in the value of their offers because they offer customers a 90 - Day Full Money Back Guarantee if they're dissatisfied. If you solely want to purchase a .com domain, it's free for the first year and $14.99/year afterwards. This price is on par with all major domain registrars, who charge between $13.00 and $15.00/year. The one-year free domain is also a competitive offer which surpasses most companies who typically offer an introductory price of $5.00 or more-and bump up the price after the introductory period expires. One full year is ample time for customers to decide if they want to keep the domain.
Web Hosting Hub offers an additional discount for customers wanting to purchase more than one domain name at a time. The discount is $3.00/per additional domain name. For example, if you buy a .com and a .net together, you get a $3.00 discount. If you purchase a .com, .net and .org together, you receive a $6.00 discount, and so on. This is a great advantage for customers such as nonprofits, schools, businesses or individuals interested in purchasing several domains at once. Compared to the majority of domain registrars, who either do not offer bulk domain discounts at all or if they do, you have to purchase a massive amount of domains at once (such as 100 domains for a 10% discount) to be eligible for bulk pricing, Web Hosting Hub is superior to the competition in this area.
Hub offers customers a WHOIS Privacy feature for their domain name at $9.99/year. This is their most impressive security feature. The WHOIS Privacy feature protects your identity and contact information from being displayed on the publicly-accessed WHOIS Database, which all domain holders are required to be listed. With Domain Privacy from Web Hosting Hub, they will make Hub's information available to the public instead of yours. This safeguards you from spamming and identity theft. Your name will remain as the registrant contact so that you retain complete ownership of the domain. The one minor caveat is that Domain Privacy is available on all domains except .us domains. The $9.99 price is competitive with other companies offering around $11.00/year for the same service.
Another security feature Hub offers is free domain locking, which prevents unauthorized transfers of your domain to another registrar or web host by "locking" your domain nameservers. Typically, domain name companies charge an additional fee for domain locking, but with WebHosting Hub, your domain locking is free. This is a major advantage for customers.
When checking out on Web Hosting Hub, you do not encounter aggressive upselling techniques, such as pop-ups or being forced to go through several additional screens of sales pitches in order to buy a domain name. Once you choose a domain name and it is available to purchase, Hub takes you directly to their checkout cart. On this page, they present you with a total of 4 upgrades that will change the original price. The first 2 upgrades are inside of the shopping cart box, which is visible but not forceful. The next checkout page has the last 2 upgrades, which are placed under the shopping cart. This means you as the shopper are not held hostage by the upgrade screen options. Compared to other companies, WebHosting Hub upsells less aggressively but the number of upsells is on par with the average domain registrar company.
Web Hosting Hub does not offer a mobile app with Apple or Android that allows customers to manage their domains from a smart device. This is a disadvantage for mobile users who would benefit from app capability. Some competitors offer apps to manage their hosted websites and/or domains, which make them superior to Web Hosting Hub in this area.
Web Hosting Hub offers a high level of customer support and a very customer-first model. They start with the highest level of product with secure, reliable and affordable hosting plans. A team member gets you started with a personal on-boarding call. And the U.S. based technical support is here to help you 24/7. You can contact them via telephone using their toll-free number, which is easy visible at the top right hand corner of the home page (Some companies do not offer phone support or make their number easy to find). If you prefer to do Live Chat, Hub has a Live Chat feature also easily accessible. Compared to other live chats, it is similar-although one competitor has a picture of the live chat representative on the IM pop up, which is more personal. Another inferior feature for Hub's live chat is that you have to put in your contact information and your domain name for them to contact you. This means it is a contact form and not a live chat at all. They should really name it "submit a ticket". Live chats that other domain registrars offer lets you instant message customer service representatives in real time. It also means you cannot ask questions unless you are already a customer with a domain name. What is unique to Web Hosting Hub's customer service is their Skype feature. Most companies do not offer Skype customer service. Hub lets you use Skype to contact their Sales Department, Support, Customer Service and all other inquiries. Skype capability is an advantage for customers in other countries or overseas who can call through Skype more easily than via telephone. Lastly, Web Hosting Hub offers an online help center or community forum. This page lets you view tutorials on how to set up websites and domains plus search any questions you have. This forum is interactive, which is an advantage compared to other companies with only a Q&A page. Even if you have an extensive Q&A page being able to comment or communicate in the comment section is a valuable feature for customers.
- ICANN fees
- Number of TLDs available
- Other TLD prices
- Simple domain transfer policies
- ICANN accreditation
Some domain registrar companies add on ICANN (Internet Corporation for Assigned Names and Numbers) fees at the checkout. Other companies don't mention whether or not they had those fees included with the price. Web Hosting Hub also appears to have transparency issue when it comes to including this fee in their advertised cost.
Number of TLDs Available
Web Hosting Hub offers the following 6 Top Level Domains: .com, .net, .org, .us,
.biz and .info. This amount compares less to companies that offer around 100 different TLDs and some offer over 500.
Other TLD Prices
You can get additional Top-Level Domain names (.net, .co, .org, .info, etc) with Hub for $11.99/year. This is less than the .com domain name at $14.99/year and is on the lower end of what most companies charge, which tends to fall between $13.00 and $40.00/year.
Simple Domain Transfer Policies
Web Hosting Hub offers a Domain Concierge Service for customers transferring a domain name over to them. This Service consists of the company's expert support staff that takes care of the entire transfer process for you. However, if you are dissatisfied with Web Hosting Hub and want to transfer your domain name from them to another registrar, you are on your own. In fact, you have to search in the website's community forum to discover what it takes to transfer your domain somewhere else. Once you find it, there are 5 steps to transferring your domain elsewhere. This includes contacting Hub's customer support and unlocking your domain name. (Step 4 is outdated, but the current information is in the comment section below). While Domain transfers to Web Hosting Hub can take 7-14 days (average time for any domain registrar), an external transfer time frame is not disclosed. However, if you want to change nameservers, it will take 24 hours. This is expedient for most transfers. Some companies charge fees or create delays to avoid losing business, but Web Hosting Hub appears to make the process straightforward.