Name.com

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Name.com

Name.com was founded in 2003 and provides domain registration, reselling, transfer, web hosting, and email services. They’re also very customer service oriented and make it easy for clients to build a website suited for individuals or small businesses. Very philanthropy driven, Name.com supports causes such as the bike-to-work incentive program and offers hosting for an initiative for the expansion of .org websites online. To date, they are headquartered in Denver, Colorado with over one million domains registered and almost as many websites. 

The Good

  • Price
  • Other TLD prices
  • Number of TLDs available
  • ICANN fees
  • Bulk price
  • Security features
  • Cross selling
  • Mobile app
  • ICANN accreditation
Price

Name.com charges customers $10.99/year for .com domains. Customers may be dismayed to learn the annual fee locks in to $12.99/year after the first year. Even at $12.99/year, this price is less than most .com domains on the market which typically range from $13.99-$15.99/year. It should also be noted that Name.com openly discloses both prices with the domain name you want to buy, so customers know what they're getting into.

Other TLD Prices

If you want to purchase other Top Level Domains that are commonly used (i.e. .net, .org, .info, etc.), Name.com charges the following:

.net: $10.99 for the first year, $12.99 for every year after.
.org : $9.99 for the first year, $11.99 for every year after.
.info: $10.99 for the first year, $10.99 for every year after.
.co: $6.99 for the first year, $28.00 for every year after.

These prices are either lower -or on par- with major domain name companies. (With the exception of the renewal price for the .co extension). Uncommon TLDs range from as little as $4.99/year to $34.99/year. This is lower than many of their competitors. Similar to .com domains, customers may not like the price locking in at a higher rate than the first year. This is also openly disclosed.

Number of TLDs Available

Anyone searching for a large number of TLDs to purchase in bulk or to choose from, Name.com offers a selection of over 500 domain names and extensions. These names cover a broad spectrum of categories, from professional TLD extensions such as .attorney to more exotic TLDs like Date Night extensions, i.e. .beer. or .kitchen. Name.com far surpasses the majority of domain name companies who only offer 100 domains or less than 500.

ICANN Fees

Due the all domain name registrars having to pay an annual ICANN fee of 18 cents, Name.com includes ICANN fees in all domain name prices, so there is no additional add-on cost at checkout. This is better than some competitors who either don't mention the fee at all. With Name.com, customers know how much their domain name will cost from start to finish. Although the fee is only 18 cents, it changes the advertised price and puts off some consumers.

Bulk Price

Name.com is one of the few domain companies that offer discounts on bulk domain name purchases. It is not advertised on their website how many domains you have to purchase in order to qualify for a discount, but they provide an email to contact them with how many domains you want, which they in turn will provide you with bulk pricing information. Domain registrars who also offer bulk pricing (which aren't many), typically have you contact them as well, so Name.com is typical in this regard.

Security Features

Name.com provides customers security features to protect their domain names. They offer a WHOIS Privacy feature to protect your personal information listed on the WHOIS public database. This feature protects customers from spam, junk mail and telemarketers. WHOIS Privacy costs $3.99/year, which is far cheaper than the average price of $9.99/year that is offered by most companies.

Cross Selling

When going though the checkout process of purchasing a domain name, customers encounter 4 total upsells. The first page showing your domain's availability offers several other available domains to purchase. The next page has 3 upsells: one for domain privacy, another for web hosting and a third for professional email. There are no more upsells or pages to go through to get to the final checkout page. These add-ons are stationary and are not presented aggressively the way a few domain registrars present upsells to their customers during checkout. In terms of numbers, Name.com's 4 upsells rank higher than the average of 2 upsells many domain registrars have.

Mobile App

Name.com is one of the only ICANN accredited registrars to put a mobile app out on the market. Due to the increase in Android sales over Apple, they decided to put out an Android app first.
Here are some of the Android app features:

  • Search for domain names
  • View suggestions for domain names
  • Register domain names
  • Place backorders
  • Order domain renewals
  • Manage DNS (Domain Name Servers)

The Name.com Android app is free, better than other competitors offering apps with monthly subscription fees. Also unique to Name.com in the app category is its domain-centered features. The few companies that do offer mobile apps mostly have office features to remotely access professional email and other business-related features. Name.com's app deals specifically with the domain name management, which puts them at an advantage in this area. One disadvantage is that they do not offer an iOS app. This cuts off Apple users worldwide.

In addition to the domain app, Name.com offers a total of 34 apps, 18 or which are free. These apps span a range of categories, from website builder to hosting to security and SEO tools. The apps that are from Name.com are: Name.com website builder, Name.com email and Name.com url forwarding. The number of apps available with Name.com supersedes other companies in its niche, which offer between 1 and 10 apps to customers.

ICANN Accreditation

Yes

The Bad

  • Simple domain transfer policies
  • Customer support
Simple Domain Transfer Policies

One disadvantage using Name.com is transferring domains. Customers wanting to transfer domains into Name.com's registry will have to pay a transfer fee. This fee ranges from $7.99 for a .us name, $8.25 for a .com name to $8.75 for a .net and $9.99 for a .org extension. Other less common TLDs range from $7.99 to $59.99. Many domain registrars do not charge a transfer fee. The transfer process itself is standard protocol, no more complicated that other domain companies, which the same rules apply. For example, your domain has to be registered for at least 60 days in order for you to be eligible to transfer in to Name.com.

External transfers away from Name.com are clearly described on Name.com's "Knowledge Base" page, complete with screenshots to guide customers visually through the process. While some companies make external transfer appear more complicated, Name.com puts the process into 3 steps:

  1. Unlock your domain so it can transfer to the new registrar.
  2. Get the auth code for the domain name, which you will need to give to your new registrar to initiate the transfer.
  3. Disable the Whois Privacy on the domain name, if you have it applied.

Registrars in general have a terrible reputation for holding names hostage, making it difficult to switch registrars if you become dissatisfied. Some charge exorbitant fees or create delays to avoid losing business. After you have followed Name.com's 3 steps, the domain name is eligible for transfer to the new registrar within 5-7 days, which is typical time frame for all standard domain transfers. Name.com can also expedite the transfer if you call them-which is a favorable perk.

Customer Support

For customer support, Email seems to be the method of choice for Name.com. They offer email first before any other form of contact information. One thing that is unfavorable is that their email support limited to Monday to Sunday 6AM to 10PM Mountain Time. They do offer phone support with hours limited to Monday-Friday 8AM- 6PM Mountain Time. Compared to a large number of their domain name competitors, this comes up short due to other companies offering 24/7 phone and email support. Name.com also offers a fax number, a mailing address and online abuse form. They also have a website page they call "Knowledge Base", which is where customers can search for answers to commonly answered questions.

The Bottom Line

Name.com is recommended for their less expensive pricing for popular top-level domains. The price increases after the first year, which customers may not like, but the price is openly displayed so they know what to expect before purchasing. With over 500 Top Level Domains, Name.com makes domain transfer easy to find and understand. They offer WHOIS privacy for domains and is one of the few domain companies that offer apps and bulk discounts when purchasing a large number of domains. The company is ICANN accredited.

25 Name.com Reviews

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  • User Score

    3

    May 27th, 2017

    Nice domain name, but constant issues with mail servers and web editor, does not work, always leads to upgrade, likely a scam.

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  • User Score

    0

    February 6th, 2017 Norfolk, VA

    I ran into trouble from the start. They advertised a great deal on domain names and they was no disclaimer saying only certain names were eligible. I bought one at the advertised price, but when I tried to register a second one the next day they attempted to charge me $125 for it. I should have known it wasn't going to get better. Fast forward a year, I'm trying to log into my account and can't. I sent a password request and that's when the real trouble started. While claiming that security is important to them, they expect you to send private info, including a scan of your drivers license, over an unsecured connection. It took more than a week of going back and forth while they did nothing to improve the situation at all. I have moved my domain to another registrar and I will never do business with them again.

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  • User Score

    0

    January 30th, 2017

    The customer Service is non-existent. There is no response. Not even an automated email reply that your request has been received and action will be taken in such and such time. You can rate something if it exists. Big Zero for their support.

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  • User Score

    0

    January 9th, 2017

    We purchased from name.com, domain and email service, and it was a DISASTER. We completely moved our business to other provider and was the best decision ever. Customer service is basically in-existent, we received always the same email on our emails or hosting issue. There is no chat or phone line to call. We lost a lot of data, time and money....

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  • User Score

    0

    November 16th, 2016 Saint Paul, MN

    I'm getting notice my domains are expiring tomorrow but when I go to renew them, I get blocked out by my browser with a message the connection isn't secure.

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  • User Score

    0

    October 24th, 2016 Fairfield, NJ

    NO SERVICE BY PHONE EMAIL. Had to chargeback through credit card company. DO NOT DO BUSINESS WITH THEM!

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    0 0
  • User Score

    0

    October 22nd, 2016

    I transfer 100 domains to name, but when I change nameserver it is not beeing propagated, 7 days later after changing nameverver on name.com domain panel, WHOIS was still indicating previous hosting company IP / name / location Therefore your site will stay off during those days. Really bad domain nameserver change service

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  • User Score

    0

    October 21st, 2016 Round Rock, TX

    This is the worst evil small corporation I have ever dealt with. They missed up my email server once I have decided to move to a different hosting company and redirected the DNS lookup to godaddy.com so all my emails stopped coming in. Also they did some technical wizardry on my email account so I only get certain emails and not the others. Then they added my phone number to some black list so it goes to their voice mail when I dial support. They are evil to the core.

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  • User Score

    0

    September 20th, 2016 New York, NY

    I transferred 90% of my domains to another registrar early this year because of name.com's lack of reliability and functionalities, and planned to transfer the rest to google.com when it graduates from its beta phase as a domain registrar. One month later, I became to receive "Renew now to avoid service disruption" hoax notifications from name.com on domains that were already under another registrar's management. In their emails, name.com threatened that the whois "Privacy Service" would expire within 24 hours, but I could renew them at $0 with name.com. Those were the domains that had nothing to do with name.com any more, and their records should have been deleted the moment when they were transferred awsy from name.com. All the emails that I sent requesting name.com to stop its hoaxs just went nowhere. Each time, they made a pology after a delay, and then continued its abusive as usual. I had enough. On September 7, 2016, I decided to transfer all the domains away from name.com. Yet, there was another big surprise - my account was blocked by name.com's newly updated "Domain Name Registration Agreement." Without clicking the "Accept" button, I could not use the domain management tools, including lifting the privacy service, unlock the domains and obtain the auth codes so that I could transfer the domains away to another registrar. While I was very busy these days, I was forced to spend a significant amount of time to deal with this gorssly abusive perpetrator. As of this date of September 20, 2016, 13 days after I requested the transfers, all the domains are still held up by name.com.

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  • User Score

    0

    September 8th, 2016 Kensington, MD

    I started with Name.com about 8 years ago when it was registered in Washington DC. Then it moved to Colorado. Now it says it's in Washington state. ... The registration and renewal fees use to be 8.99; now it's 12.99 and up. Customer service use to be professional; now you're lucky to reach anyone and especially lucky if you feel the person you are talking to or corresponding with is an adult. The latest terms and conditions say that should you qualify for a refund for something, the company reserves the right to pay you with Bearglecoin, their new coupon system. This company is no longer professional; I'll be moving my domains, as well those owned by my clients.

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  • User Score

    1

    August 23rd, 2016 Lanham, MD

    Horrible, horrible customer service! They do not ever pick up the phone and after you sit on hold forever it tells you to leave a voicemail but you can't leave a voicemail because the mailbox is full! Then you just get disconnected. Look elsewhere because you will be disappointed.

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  • User Score

    0

    August 16th, 2016 Los Angeles, CA

    I wish I took the time to look up reviews for name.com before subscribing. Both the product & service are terrible. I've gone a month not being able to send or receive emails & cannot get anyone to answer the customer service line for assistance. Emails are responded to with a message saying "a ticket has been created." I am now trying to cancel & change hosts but still no answer to calls (a voice mail picks up & says all reps are busy then the line hangs up) Super frustrating & hurting my business, The old adage, you get what you pay for applies 100% here.

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  • User Score

    0

    July 9th, 2016

    Customer service has been horrible (so far). They mention in their site that they can refund you if you request the domain registration to be cancelled within 5 days of the registration. I requested the cancellation 2 days after the domain was registered and all I got was an email asking me to confirm. I confirmed, but I have not got any confirmation from their side and, of course, no refund yet.

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  • User Score

    0

    July 1st, 2016

    Very bad customer support. You won't get reply even for two days if you submit a ticket or send an email. And their call times are very limited. Stupid service.

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  • User Score

    1

    June 14th, 2016

    I bought a hosting and a domain with name.com. I had some technical issues - but they are not able to solve the problem. I solved everything by myself - and in the end, they are asking to review the case... Also - an email for cancel the service - no answer since more than 5 days. What will happens with the domain I bought -> no answer from them. In the near future I will not choose a company like this anymore. Better pay a bit more for a hosting - instead of having a non working hosting provider. I am somehow "happy" to see, that I am not the only one with this kind of experiences...

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  • User Score

    1

    June 9th, 2016

    The company is fundamentally bunch of con artists. They lure you to register with them and when your domain expires they have their partners in crime who buy the domain you even without realizing your domain expired. Then they use blackmailing to sell the domain back. I was told not to trust non reputed companies mainly less unregulated places. I learned my leasson, it may help other avoiding these company.

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  • User Score

    0

    March 17th, 2016

    There's a good reason why name.com support a bike to work incentive programme, it's because they charge you more than the amount requested at the point of payment. I purchased a name from them adevertised at their discounted rate. At the point of payment, it clearly showed 1.99 but upon submitting the payment it changed to the full price of 10.99. I seriously DO have to find an alternative way to work tomorrow as they've taken my money for transport, and their support system stinks. The only way I got an answer was by hounding them on facebook, but even then they refuse to admit what happened. My advice? Any online company is only as good as it's support system, and name.com has a lousy support system. Stick with a more reputable company to avoid paying more than what you intended.

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  • User Score

    0

    February 29th, 2016

    Complete waste of space, they offer no telephone support and email support takes over two days to get a response, I am still trying to resolve an issue with them three days later. Don't touch with a barge pole.

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    0 0
  • User Score

    0

    February 17th, 2016 Phelan, CA

    They run a domain renewal scam that will charge you an additional month of fees if you choose not to renew the domain.

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  • User Score

    0

    February 4th, 2016 San Jose, CA

    This is the absolute worst experience I have had in the 54 years I have been alive. The sight navigation is the most cumbersome I have used in the last 7 years. The templates are very limited and extremely hard, nearly impossible to use. I would rather upload my own html docs and use them but, even though I have my own domain which i purchased through name.com they have no record of it. Support 0, ease of use 0. I will use one of the 3 other hosting companies where i can use a channel do do the things I want and not be locked in to a template that is barely editable. Negative 10 is my rating for this site.

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