Name.com was founded in 2003 and provides domain registration, reselling, transfer, web hosting, and email services. They’re also very customer service oriented and make it easy for clients to build a website suited for individuals or small businesses. Very philanthropy driven, Name.com supports causes such as the bike-to-work incentive program and offers hosting for an initiative for the expansion of .org websites online. To date, they are headquartered in Denver, Colorado with over one million domains registered and almost as many websites.
- Other TLD prices
- Number of TLDs available
- ICANN fees
- Bulk price
- Security features
- Cross selling
- Mobile app
- ICANN accreditation
Name.com charges customers $10.99/year for .com domains. Customers may be dismayed to learn the annual fee locks in to $12.99/year after the first year. Even at $12.99/year, this price is less than most .com domains on the market which typically range from $13.99-$15.99/year. It should also be noted that Name.com openly discloses both prices with the domain name you want to buy, so customers know what they're getting into.
Other TLD Prices
If you want to purchase other Top Level Domains that are commonly used (i.e. .net, .org, .info, etc.), Name.com charges the following:
.net: $10.99 for the first year, $12.99 for every year after.
.org : $9.99 for the first year, $11.99 for every year after.
.info: $10.99 for the first year, $10.99 for every year after.
.co: $6.99 for the first year, $28.00 for every year after.
These prices are either lower -or on par- with major domain name companies. (With the exception of the renewal price for the .co extension). Uncommon TLDs range from as little as $4.99/year to $34.99/year. This is lower than many of their competitors. Similar to .com domains, customers may not like the price locking in at a higher rate than the first year. This is also openly disclosed.
Number of TLDs Available
Anyone searching for a large number of TLDs to purchase in bulk or to choose from, Name.com offers a selection of over 500 domain names and extensions. These names cover a broad spectrum of categories, from professional TLD extensions such as .attorney to more exotic TLDs like Date Night extensions, i.e. .beer. or .kitchen. Name.com far surpasses the majority of domain name companies who only offer 100 domains or less than 500.
Due the all domain name registrars having to pay an annual ICANN fee of 18 cents, Name.com includes ICANN fees in all domain name prices, so there is no additional add-on cost at checkout. This is better than some competitors who either don't mention the fee at all. With Name.com, customers know how much their domain name will cost from start to finish. Although the fee is only 18 cents, it changes the advertised price and puts off some consumers.
Name.com is one of the few domain companies that offer discounts on bulk domain name purchases. It is not advertised on their website how many domains you have to purchase in order to qualify for a discount, but they provide an email to contact them with how many domains you want, which they in turn will provide you with bulk pricing information. Domain registrars who also offer bulk pricing (which aren't many), typically have you contact them as well, so Name.com is typical in this regard.
Name.com provides customers security features to protect their domain names. They offer a WHOIS Privacy feature to protect your personal information listed on the WHOIS public database. This feature protects customers from spam, junk mail and telemarketers. WHOIS Privacy costs $3.99/year, which is far cheaper than the average price of $9.99/year that is offered by most companies.
When going though the checkout process of purchasing a domain name, customers encounter 4 total upsells. The first page showing your domain's availability offers several other available domains to purchase. The next page has 3 upsells: one for domain privacy, another for web hosting and a third for professional email. There are no more upsells or pages to go through to get to the final checkout page. These add-ons are stationary and are not presented aggressively the way a few domain registrars present upsells to their customers during checkout. In terms of numbers, Name.com's 4 upsells rank higher than the average of 2 upsells many domain registrars have.
Name.com is one of the only ICANN accredited registrars to put a mobile app out on the market. Due to the increase in Android sales over Apple, they decided to put out an Android app first.
Here are some of the Android app features:
- Search for domain names
- View suggestions for domain names
- Register domain names
- Place backorders
- Order domain renewals
- Manage DNS (Domain Name Servers)
The Name.com Android app is free, better than other competitors offering apps with monthly subscription fees. Also unique to Name.com in the app category is its domain-centered features. The few companies that do offer mobile apps mostly have office features to remotely access professional email and other business-related features. Name.com's app deals specifically with the domain name management, which puts them at an advantage in this area. One disadvantage is that they do not offer an iOS app. This cuts off Apple users worldwide.
In addition to the domain app, Name.com offers a total of 34 apps, 18 or which are free. These apps span a range of categories, from website builder to hosting to security and SEO tools. The apps that are from Name.com are: Name.com website builder, Name.com email and Name.com url forwarding. The number of apps available with Name.com supersedes other companies in its niche, which offer between 1 and 10 apps to customers.
- Simple domain transfer policies
- Customer support
Simple Domain Transfer Policies
One disadvantage using Name.com is transferring domains. Customers wanting to transfer domains into Name.com's registry will have to pay a transfer fee. This fee ranges from $7.99 for a .us name, $8.25 for a .com name to $8.75 for a .net and $9.99 for a .org extension. Other less common TLDs range from $7.99 to $59.99. Many domain registrars do not charge a transfer fee. The transfer process itself is standard protocol, no more complicated that other domain companies, which the same rules apply. For example, your domain has to be registered for at least 60 days in order for you to be eligible to transfer in to Name.com.
External transfers away from Name.com are clearly described on Name.com's "Knowledge Base" page, complete with screenshots to guide customers visually through the process. While some companies make external transfer appear more complicated, Name.com puts the process into 3 steps:
- Unlock your domain so it can transfer to the new registrar.
- Get the auth code for the domain name, which you will need to give to your new registrar to initiate the transfer.
- Disable the Whois Privacy on the domain name, if you have it applied.
Registrars in general have a terrible reputation for holding names hostage, making it difficult to switch registrars if you become dissatisfied. Some charge exorbitant fees or create delays to avoid losing business. After you have followed Name.com's 3 steps, the domain name is eligible for transfer to the new registrar within 5-7 days, which is typical time frame for all standard domain transfers. Name.com can also expedite the transfer if you call them-which is a favorable perk.
For customer support, Email seems to be the method of choice for Name.com. They offer email first before any other form of contact information. One thing that is unfavorable is that their email support limited to Monday to Sunday 6AM to 10PM Mountain Time. They do offer phone support with hours limited to Monday-Friday 8AM- 6PM Mountain Time. Compared to a large number of their domain name competitors, this comes up short due to other companies offering 24/7 phone and email support. Name.com also offers a fax number, a mailing address and online abuse form. They also have a website page they call "Knowledge Base", which is where customers can search for answers to commonly answered questions.