- Other TLD prices
- ICANN fees
- Bulk price
- Cross selling
- Mobile app
- ICANN accreditation
Other TLD Prices
If customers want additional Top-Level Domains (TLDs) such as .net, .org, .info, etc., they can expect to pay anywhere from $6.98 to $34.95. More commonly used TLDs like .net is $11.99/year and .org for $16.99/year. iPage's other TLDs are more expensive than the .com domain, which falls short compared to sites that offer common alternate TLDs at the same price as the .com TLD.
Regarding ICANN Fees that all domain registrars have to pay for each domain name registered through them, iPage does not disclose this fee (which is typically passed onto the customer) during the checkout process. Although the ICANN fee is only 18 cents, there is a disclosure issue regarding this. Some of iPage's competitors add on ICANN fees at the checkout or reveals this through a small print notice at the bottom of their home pages. iPage does neither. Although the fee is only 18 cents, it does change the advertised price and puts off some consumers and reviewers.
If customers want to purchase domains in bulk, iPage does not advertise a bulk discount. This puts them at a disadvantage when compared to companies that offer bulk discounts. For example, some companies that offer hundreds of domains offer a percentage off if you purchase a certain amount, like 100 domains for 10% off.
iPage averages at about 10 total upsells during the domain checkout process. First, customers are offered domain privacy along with a list of options of other available domain extensions for the name you selected. Next, they require that you set up an account, which instantly takes you to the page full of upsells from top to bottom. These upsells range from adding a hosting plan to add-ons like an SSL Certificate, Wordpress essential and Impress.ly mobile site builder with prices ranging from $1.08/month to $3.00/month.
Some boxes for features such as domain privacy and automated daily backup are checked automatically, so the customer has to be aware of this before completing the purchase. Otherwise, they may find the total price to be more expensive than anticipated. This also means they will get charged automatically at renewal time. Compared to a large number of other domain registrars, this is excessive and puts the company at a disadvantage in this area.
iPage does not have a mobile app in Android or iOS. However, during the checkout process, iPage lets customers add on a feature called Google Apps for Work for $5.00/month. This feature offers a list of mobile services to businesses of all sizes. These mobile features are for professional email, unlimited storage, data integration and mobile device management. These features work for Android, iOS, Windows and other smartphones. Compared to a few companies that offer a mobile app that lets you manage your domains from your smart device, iPage falls short in this regard.