GoDaddy

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3.5

Overall Score

10 User Reviews

2 months ago

GoDaddy

Undisclosed Yearly Domain Fees

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Former USMC veteran Bob Parsons founded GoDaddy in 1997. Specializing in domain registry and reselling, GoDaddy also offers multiple services, including managed hosting, website building, email integration, and other web-driven services. With more than 60 million domains under management, Go Daddy currently has more than 14 million customers around the world.

 

The Good

  • Price
  • Other TLD prices
  • Number of TLDs available
  • Bulk price
  • Security features
  • Mobile app
  • Customer support
  • ICANN accreditation
Price

If you want to purchase a .com domain with Go Daddy, it will cost $11.99/year.
The one thing notorious about GoDaddy's prices is that the first year's price is very low and balloons up to a higher price the following year, locking customers in to the higher price. (Currently that higher price averages at $14.99-$15.99/year).

All domains come with the following:

  • Simple domain set up - no technical skills required
  • Easy domain forwarding to any existing website
  • Up to 100 subdomains to customize your site
  • 100 professional email aliases

Compared to other domain name companies, both of GoDaddy's prices are in line with most domain registrars in the industry.

Other TLD Prices

For additional Top-Level Domains, such as .org, .net, .co, .info, etc., GoDaddy charges an average of $11.99/year. Different extensions have different perks included. For example a .net TLD costs $11.99/year and includes free domain parking, automatic domain parking, total DNS control, change of registration option and status alerts. This makes GoDaddy competitive in this area, as some domain companies offer additional TLDs at higher rates than their .com domains.

Number of TLDs Available

According to one of GoDaddy's Live representatives, when asked how many Top-Level Domains (TLDs) they offer, the answer was "A LOT". Upon further research, it appears GoDaddy offers hundreds of domains. Some companies only offer around 100 different TLDs and a few offer over 500, making GoDaddy on par with the average domain registration company.

Bulk Price

Customers purchasing a large number of domain names are offered the option of signing up for GoDaddy's Domain Discount Club. The Domain Discount Club discounts the price you pay for bulk domains, but it also includes revenue-generating extras like CashParking Premium and a GoDaddy Auctions membership.

GoDaddy's discount program offers a percentage ranging from 16% to 40% off particular domain names. The discount percentage depends on the extensions, # of domains, and # of years on the domain. GoDaddy does not have responsive links to the discount pricing page information, so it is not available. Some domain companies offer a discount pyramid, where you get 10% off for 100 domains and so forth.

Security Features

GoDaddy offers customers security features for their domains. They can get WHOIS privacy, which hides their personal information on the public WHOIS database, which is $7.99/year for each domain and $14.99/year for additional privacy and Business protection. Business protection includes protected registration to prevent accidental domain expiration or malicious transfer, certified domain seal to show visitors your domain is valid and a Business Registration Card to show viewers in the WHOIS directory. GoDaddy's $7.99/year fee is less than the industry average of $9.99/year.

Mobile App

GoDaddy is one of the very few companies who offer an app for mobile customers with Apple or Android devices. The app is free and has a 4+ iOS rating and a 4.1 Android rating. The GoDaddy app offers:

  • Ability to check email, find great domains and manage your online presence from anywhere.
  • Register and manage domains with DNS control, forwarding, nameserver management, and renewal.
  • Send and receive Go Daddy email in our Mobile Workspace mail client.
  • Manage Dedicated and Virtual Dedicated Servers, Email accounts, Online Store order, Hosting essentials, account settings, and Online Files.
  • Search, browse, track, bid, make an offer, and purchase domains in the GoDaddy Auctions Domain Name Aftermarket.
  • Renew your products, and receive notifications about upcoming expirations.
  • Learn more about tools: Hosting, Web Builder, SSL Certificates, Email, Shopping Cart, Servers, and more
  • Save time with our remember account features and express checkout.
  • Look-up WHOIS domain registration information
Customer Support

Go Daddy is known for its 24/7 customer support and is arguably the best in the industry. Throughout their website, "Help" options appear everywhere on the website, from the header to the footers of all website pages. They have a Live Chat window (which pops up excessively on every page while you're visiting their site-which can get annoying). However, their Live Chat is really live in contrast to some domain companies have "live chats" that function as email support tickets. There is also a GoDaddy Help page, where common questions are asked and answered by GoDaddy representatives in the comment section. Unlike many domain registrars, GoDaddy does not have email support. They pride themselves on being a "live" support provider.

ICANN Accreditation

Yes

The Bad

  • ICANN fees
  • Cross selling
  • Simple domain transfer policies
ICANN Fees

GoDaddy's mandatory ICANN fee of 18 cents is indicated on their website. While most domain name providers include this fee in their advertised cost, GoDaddy tells customers this through a small print notice at the bottom of their home pages. Although the fee is only 18 cents, it does change the advertised price and puts off some customers.

Some domain registrar companies add on ICANN fees at the check out and those companies that have these fees scored lower than those that didn't. Other companies fail to mention whether or not they had those fees included.

Cross Selling

GoDaddy is infamous for its upsells during the checkout process. They offer 5 upsells, 4 of which are the full contents of one of the checkout pages as you scroll down for the button to click to the next page. GoDaddy has improved from years ago when they assaulted customers with aggressive, annoying upsell pop-ups throughout the checkout process. Compared to the majority of domain registration companies, GoDaddy annoys users with their aggressive upselling techniques, making consumers go through several additional screens of sales pitches in order to buy a domain name.

Simple Domain Transfer Policies

Customers wanting to transfer their domains to another registrar will find that the term "how to transfer a domain away from Go Daddy" comes up on Google's first page. They offer a detailed information page with step by step instructions. The process, GoDaddy says, takes 10 days to complete. This is longer than the average 5-7 day timeframe most companies promise customers.

Additionally, GoDaddy customers are not eligible to transfer a domain for a 60-day period after the following events:

  • •Registering or transferring a domain name
  • ••Updating the registrant contact's organization
  • ••Updating the registrant contact's first or last name and an organization is not listed

Customers also cannot transfer a domain for a 10-day period after changing their domain from one GoDaddy account to another using their Account Change Process. GoDaddy generously answers questions posed in the comment section on the external transfer instruction page on their website.

The overall conclusion is that GoDaddy may be "creating delays" with long wait periods to avoid losing business.

The Bottom Line

GoDaddy is famous for its low introductory prices for domain names and excellent 24/7 customer support. Customers should be aware the price they sign up for will increase at the end of the first year. (The higher prices are still manageable at the locked-in rate of $14.99-$15.99/year). They're also one of the very few companies who offer an app for mobile customers with Apple and Android devices. GoDaddy is ICANN accredited. They're infamous for their large number of upsells during checkout.

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User Reviews

2.8

10 Reviews

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Sort by:
Sara Jane
July 18th, 2018 Crestwood, KY DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Quick registry. I especially appreciate the options if the domain you need is already taken.

Helpful?
Tom
May 7th, 2018 Chicago, IL DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

At renewal Godaddy is trying to charge me €15.99 in Euros while I am in the United States! The amount should be $14.99 but they not only increased it by $1 or €1 vbut also are trying to rip me off by charging in €uros or British Pounds! And this is with a Promo Code! Plus, they also charge me extra for Taxes and Fees that they did not charge before! What a way to treat a long time customer. They want to make sure I will transfer my domains to another registrar! Also, as soon as I added my domain names into the renewal cart Godaddy moved the renewal date for all of my domains 19 days back which means now I will be paying for one year but receive not 365 days but only 346 days of their service! Godaddy were trying to rip me off for many years now, but lately their game has become more like a fraud or a scam rather than a domain registrar. This is not the way to treat a customer of almost 2 decades! Read FORBES article about crooked deals and ripoffs of Godaddy.

Helpful?
William
December 8th, 2017 South Jordan, UT DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

I love how easy it is to purchase a domain from Go Daddy. I am not a computer whiz, but I had no problem finding what I needed.

Helpful?
david jones
June 13th, 2017

GoDaddy used to stink but has recently really upped their game. Their user interface has improved greatly. I think their pricing is fair. The only bummer is how much they try to up sell your. Godaddy was one of the first companies I used to purchase domains and host my websites. It has been fun to see them grow and constantly improve their user interface.

Helpful?
Never Daddy
March 2nd, 2017 Orlando, FL

Don't say no one ever told you so. I never leave reviews, but they suck. CS Bad. Products Bad. Always trying to cross-sell. I'm done with them. Oh yeah, was their web builder so crappy they had to bring in another company? Just sayin do your homework before dealing with Godaddy. Maybe less of those masochistic ads and possibly they can keep their high prices down. If you really wanna look at that stuff, there is free porn; this is the internet anyway.

Helpful?
Kari Bulin
October 8th, 2016 Belleville, NJ

The biggest problem I've found with GoDaddy is that their servers crash all the time due to too many websites being on them at once. Then, it's a hassle to get the website back up after it crashes. To some people, the price point makes it worth it, but for me, that is not something I enjoy.

Helpful?
J Mack
July 26th, 2016 Tampa, FL

They have screwed up my account multiple times causing me to lose domain names and other products like email after repeatedly asking them to keep all the products in my account on auto-renew. Very unfriendly customer service. Supervisors very rude on both occasions i had to speak with them about this. It' is bad when the customer has to be the diplomatic one. I am switching from GoDaddy asap.

Helpful?
Steve
June 4th, 2015

All the balloons, whistles and dancing bears when you register a new product for one year. I don't want to scare the children, but just wait until next year when you need to renew your domain. You have been warned!

Helpful?
nicole
September 29th, 2014 Omaha, NE

Wonderful company cares about employees and customers !

Helpful?
Shawn Soward
September 29th, 2014 Mesa, AZ

Their new products blow away their old stuff. Blake Irving is doing great as the new CEO

Helpful?