- Other TLD prices
- ICANN fees
- Bulk price
- Cross selling
- Mobile app
- Simple domain transfer policies
- Customer support
To purchase a .com domain, Gandi charges customers $15.50/year. Customers may not be pleased to discover a tax added onto the price at checkout, making the price $18.00. The nature of this tax is undisclosed. Many domain sellers do not charge a tax at checkout, so this makes buying a domain with Gandi less favorable. As far as pricing, $18.00 is higher than what the average domain seller charges customers, which is typically between $13.99 and $15.99/year.
Other TLD Prices
Alternate Top Level Domains (.net, .co, .org, .info, etc) cost higher than a .com domain. For example, a .net extension costs $18.00/year. If you purchase a .org, it costs $16.67/year. There are domain sellers that offer the same price for other TLDs as they do for .com domains, which puts Gandi at a disadvantage. Compared to domain companies selling alternate TLDs, Gandi's additional extensions are similarly priced; however, these prices are before the tax Gandi charges at checkout, so the .net extension is actually $21.60/year-making Gandi's prices more expensive.
As a domain registrar, Gandi.net has to pay an 18 cent annual ICANN fee. They do not reveal whether this fee is included into the total price or is the untitled tax that Gandi adds to the price at checkout. Overall, transparency with ICANN fees seems to be an issue. This may put off some consumers.
As a provider of such a large number of domain names, Gandi surprisingly does not advertise anything concerning bulk pricing discounts. Typically, when a company offers bulk discount pricing, they use some kind of pricing structure, such as 100 domains at a 10% discount or buying 200 domains for 20% discount, and so on. Although Gandi offers bulk domain transfers, they do not specify whether they offer discounts for these bulk transfers.
When purchasing a domain, Gandi takes customers through 7 checkout pages to get to the final checkout. This is more pages than some of their domain name competitors, who have on average 3 pages. The upsells appear after signing up for a Gandi account, which is required during checkout. When trying to get to the check out page, customers typically encounter an average of 2 to 5 upsells with other domain companies-some of these upsells can be aggressive. Gandi's upsells are not "in your face" but rather add-on options.
For customers wanting mobile capability for their domains, Gandi.net does not deliver. They offer no apps for either Android or iOS. This hinders mobile users who want-or need-to manage their domains from their smart device. The short list of domain companies who have created an app have outperformed Gandi in this area.
Simple Domain Transfer Policies
Customers wanting to transfer a domain name away from Gandi.net may feel a bit overwhelmed when reading through their wikipage on the subject. Out of all the domain registrars that have been reviewed, Gandi's instructions seem to be the most complex thus far. Many domain registrars make the process a 3 step process and some a 7 step process, but Gandi's is close to 20 steps. What is similar to other registrars is the length of time for the transfer, which is 5 days.
Customers would do best to contact Gandi's customer support for help walking through the process. There are also additional concerns not mentioned with other domain registrars. For example, the Gandi mail service associated to your domain name will stop working and all the emails will be deleted after the domain's transfer away from Gandi.
Customers wanting personal 24/7 support will be disappointed with Gandi.net. They do not offer a phone number (which most domain companies do). Instead, Gandi pushes online communication and "encourages" customers to submit questions via their website support tickets or use their information or forum pages to find the answers to their questions. These information pages include a Wiki page with common customer questions and answers to those questions. Gandi also offers an online community forum to learn what solutions have been found for unresolved questions and troubleshooting issues. Once these avenues have failed, customers are encouraged to then email them using their customer support email address. Clearly, Gandi falls short in the area of customer support.