Gandi

5.0

Overall Score

4 User Reviews

Claim this Profile

BestCompany.com is trying to work directly with this company to verify the accuracy of the information on this page. Thank you for your patience as we make sure we’re getting it right.

Are you a representative

of this company?

Claim this Profile

Gandi was one of the first ICANN approved companies to market website domains for clients. In 1999, three of the top Internet experts in France founded Gandi, and in 2005, one of the top European management teams were brought in to create a unique business plan that is centered on domain registration services. Gandi offers what they call a "no bullshit" corporate policy that is centered on providing clients with products and services that are useful to them. Gandi also does not advertise, depending upon its reputation with current customers to spread the word about Gandi’s products and services. Many individuals, institutions, and companies use Gandi’s service, including the European Union. Gandi manages over 1,500,000 domains for clients from countries throughout the world.

 

#1 Register.com Logo Register.com ›

6.7

Overall
Score

1 User Reviews
#2 NameCheap Logo NameCheap ›

6.4

Overall
Score

2 User Reviews
#3 1&1 Logo 1&1 ›

6.4

Overall
Score

4 User Reviews
#17 Gandi Logo Gandi

5.0

Overall
Score

4 User Reviews

The Good

  • Number of TLDs available
  • Security features
  • ICANN accreditation
Number of TLDs Available

Customers seeking a large number of domains will find satisfaction with Gandi, who offers over 700 domains. This puts Gandi at the top with possibly the most TLDs offered in the industry. Some companies only offer around 100 different TLDs and some offer over 500, but Gandi offers some of the highest TLD numbers available.

Security Features

Gandi.net offers customers a bargain when it comes to domain names. With the purchase of each domain name, privacy features are automatically included for no additional cost. These features are:

  • WHOIS Privacy feature that protects your personal information from being displayed on the public WHOIS database. They guarantee that they will not sell your information either directly or indirectly.
  • 1-year free SSL certificate where you get the first year free with the purchase of your domain name. After the first year, the annual price is $16.00/year. This price is inexpensive compared to many domain companies who can charge hundreds of dollars for SSL protection. And they don't offer the first year free, either.
ICANN Accreditation

Yes

The Bad

  • Price
  • Other TLD prices
  • ICANN fees
  • Bulk price
  • Cross selling
  • Mobile app
  • Simple domain transfer policies
  • Customer support
Price

To purchase a .com domain, Gandi charges customers $15.50/year. Customers may not be pleased to discover a tax added onto the price at checkout, making the price $18.00. The nature of this tax is undisclosed. Many domain sellers do not charge a tax at checkout, so this makes buying a domain with Gandi less favorable. As far as pricing, $18.00 is higher than what the average domain seller charges customers, which is typically between $13.99 and $15.99/year.

Other TLD Prices

Alternate Top Level Domains (.net, .co, .org, .info, etc) cost higher than a .com domain. For example, a .net extension costs $18.00/year. If you purchase a .org, it costs $16.67/year. There are domain sellers that offer the same price for other TLDs as they do for .com domains, which puts Gandi at a disadvantage. Compared to domain companies selling alternate TLDs, Gandi's additional extensions are similarly priced; however, these prices are before the tax Gandi charges at checkout, so the .net extension is actually $21.60/year-making Gandi's prices more expensive.

ICANN Fees

As a domain registrar, Gandi.net has to pay an 18 cent annual ICANN fee. They do not reveal whether this fee is included into the total price or is the untitled tax that Gandi adds to the price at checkout. Overall, transparency with ICANN fees seems to be an issue. This may put off some consumers.

Bulk Price

As a provider of such a large number of domain names, Gandi surprisingly does not advertise anything concerning bulk pricing discounts. Typically, when a company offers bulk discount pricing, they use some kind of pricing structure, such as 100 domains at a 10% discount or buying 200 domains for 20% discount, and so on. Although Gandi offers bulk domain transfers, they do not specify whether they offer discounts for these bulk transfers.

Cross Selling

When purchasing a domain, Gandi takes customers through 7 checkout pages to get to the final checkout. This is more pages than some of their domain name competitors, who have on average 3 pages. The upsells appear after signing up for a Gandi account, which is required during checkout. When trying to get to the check out page, customers typically encounter an average of 2 to 5 upsells with other domain companies-some of these upsells can be aggressive. Gandi's upsells are not "in your face" but rather add-on options.

Mobile App

For customers wanting mobile capability for their domains, Gandi.net does not deliver. They offer no apps for either Android or iOS. This hinders mobile users who want-or need-to manage their domains from their smart device. The short list of domain companies who have created an app have outperformed Gandi in this area.

Simple Domain Transfer Policies

Customers wanting to transfer a domain name away from Gandi.net may feel a bit overwhelmed when reading through their wikipage on the subject. Out of all the domain registrars that have been reviewed, Gandi's instructions seem to be the most complex thus far. Many domain registrars make the process a 3 step process and some a 7 step process, but Gandi's is close to 20 steps. What is similar to other registrars is the length of time for the transfer, which is 5 days.
Customers would do best to contact Gandi's customer support for help walking through the process. There are also additional concerns not mentioned with other domain registrars. For example, the Gandi mail service associated to your domain name will stop working and all the emails will be deleted after the domain's transfer away from Gandi.

Customer Support

Customers wanting personal 24/7 support will be disappointed with Gandi.net. They do not offer a phone number (which most domain companies do). Instead, Gandi pushes online communication and "encourages" customers to submit questions via their website support tickets or use their information or forum pages to find the answers to their questions. These information pages include a Wiki page with common customer questions and answers to those questions. Gandi also offers an online community forum to learn what solutions have been found for unresolved questions and troubleshooting issues. Once these avenues have failed, customers are encouraged to then email them using their customer support email address. Clearly, Gandi falls short in the area of customer support.

The Bottom Line

Although Gandi.net's domains come with free domain privacy and SSL certificate protection, their pricing is expensive. There are a large number of companies with lower prices for domains. They lack several features for customers, including customer support, apps, bulk discount pricing (which is a disappointment for a company that offers so many domains) and added tax onto the domain price at checkout. They also offer more domain names than almost anyone in the industry. Gandi is ICANN accredited.

User Reviews

2.7

Write a Review
Sort By:
  • 10

    November 6th, 2017 DETAILS

    Value for your money
    Quality of product or service
    Customer Service
    Company trustworthiness

    I have registered 2 domains with Gandi and had no problems what-so-ever. I've never needed any support or otherwise, their web interface is sufficient and straightforward.

    Helpful?
  • 0

    October 9th, 2017

    worst website with a customer service "joe" didnt even help,waittinf for the trasnfer of domain for about 5 days,what a joke..

    Helpful?
  • 10

    March 7th, 2017

    Outstanding customer service, great offerings on TLD's (over 700!)

    Helpful?
  • 1

    June 19th, 2015

    I think this company has lost sight of their goals and values. The boasts a strap line of “no bulls**t” .... but let me tell you, I think they invented red-tape and “bulls**t”. It literally took us more than a month to try and gain access to our control panel, in order for us to update DNS settings!! In the end it was easier, and it took Nominet 5 minutes, to transfer away from Gandi. Every single time we e-mailed them, they asked for more “proof of id” documents. Blaming it on Nominet rules, they even asked for our taxation and bank statements. In the end, going through Nominet not one of these document were required. I transferred away and will never ever recommend Gandi as a hosting provider.

    Helpful?