Domain Monster charges $9.99/year for a .com domain. This is highly competitive among domain registrar companies who offer an average .com price of $11.99 to $15.99/year. Worth mentioning is Domain Monster’s payment options. While most companies only offer major credit cards, Domain Monster also offers a Paypal option. This makes payment much more convenient for millions of Paypal users.
What can be off-putting to customers is that Domain Monster advertises a lower price on their home page than the actual price customers pay when searching for a name. Domain Monster advertises .com domain names for $8.99/year when in actuality an available domain name is $9.99/year.
Other TLD Prices
For customers wanting to purchase other Top-Level Domains (TLDs) such as .net, .org, .us, .info, etc., Domain Monster charges anywhere from $8.49 to $9.99/year. These prices are also competitive for alternate popular domain names, which domain companies usually charge $11.99 and up for. Something unique is that customers can purchase domains offline. For these purchases, Domain Monster charges an additional $2 surcharge.
Number of TLDs Available
Domain Monster offers hundreds of domain names in a large number of categories such as Generic, Geographic, Business, Commerce, Education, Finance, Real Estate, Technology, Travel, etc. Some companies only offer around 50 different TLDs (or less) and some offer over 500. Domain Monster falls in the middle, offering a large selection of names to customers as well.
Domain Monster offers bulk pricing for customers interested in purchasing several domains at once. They add up the total number of years for all domains you register at once. The more years your domains are registered for the larger the discount you will receive. Discounts apply to 10+ years and 25+ years. Most domain registrars do not offer discounts at all, while a select few offer a bulk discount pyramid where you get a percentage off the price if you buy 100 domains or more.
Domain Monster offers customers free WHOIS Privacy Service with new and existing Domain Names. Customers can turn it on in their control panel and the Privacy Service is live on their Domain in minutes, protecting their confidential information. Instead of customer’s personal contact information being displayed on the public WHOIS database, Domain Monster will “encrypt” the information to public viewers. Although customers hide this data, they are still in full control of their domain name. Domain Monster excels in this area compared to many domain companies who charge an annual fee for Privacy Protection, anywhere from $9.99 to $11.99/year.
Something very favorable about Domain Monster’s checkout process is that they have no upsells, only an option to add additional domain extensions once your chosen name is determined to be available by checking the box next to the additional name(s). This is due to the fact that the company doesn’t offer additional services like Web hosting, which most domain registrars have and try to sell to customers in a series of additional screens of sales pitches with aggressive upselling techniques like pop ups before they can get to the final checkout page.
Domain Monster offers a full-fledge customer service page with a number of customer service tools for domain name support. These include:
- Toll- free telephone support numbers for the United States, Great Britain and France. Many domain registrars only offer one number.
- Email support: Domain Monster offers an email address where you can contact their Email Support Team.
- Support Request Form: Domainmonster.com members can email Domain Monster from their Account email address or complete a support request form via the Support page. If you’re not a member, there is a contact form you can submit with any question you have.
- Website Forum: a live thread where you can ask questions and get live answers from Domain Monster staff and other customers.
- Support FAQ’s: a page full of frequently asked questions and answers
One competitive factor where Domain Monster falls short compared to some competitors is the limited hours of their phone support, which has limited hours. Some registrars have phone support 24/7.
In fact, Domain Monster lists their hours without A.M. or P.M. demarcation and use military hours (i.e. 1:00 is 13:00). The way the hours are presented, it is difficult to determine what the hours are.
For example, here is how they list the United States phone hours:
- 04:00 – 18:00 (EST) Monday to Friday
- 04:30 – 13:00 (EST) Saturday & Sunday
Every Domain Registrar has to pay an ICANN fee annually. Domain Monster passes the cost onto the customer. For example, if you purchase a .com domain name for $9.99, you actually pay $10.17 with ICANN fees added. According to the small print notice at the bottom of their domain registration page, customers can expect to pay a higher price at checkout due to the additional ICANN fee of 18 cents per domain name, per year and based on maximum bulk discounts.
When compared to some domain registrar companies who choose to absorb those fees themselves instead of passing it onto customers, Domain Monster ranks lower in this area. However, full disclosure of the fee is superior to companies who simply include the ICANN fee in the domain name annual fee, without informing the customer.
For mobile users or enthusiasts, Domain Monster fails to offer an app for Apple or Android. They offer Google Apps Premier edition which is not their personally owned app, but it offers web hosting customers a full service of one-stop-shop ecommerce and office-based applications. It includes email with integrated voice and video chat, calendars, docs and sites. A select few domain registrar companies beat Domain Monster in this area, creating and offering a mobile app that allows customers to manage their domains from their iOS and Android smart devices.
Simple Domain-Transfer Policies
Unlike some domain registrars who provide a step-by-step process for you to follow when transferring your domain names, Domain Monster only tells you to contact the registrar to whom you wish to transfer your domain name, and ask them to initiate the transfer request for you. Similar to all other registrars, to transfer a domain from you have to make sure that your domains are unlocked, that you have access to the admin contact email account registered with your domains and you retrieve your (EPP) Auth-Code from your control panel. In contrast to other registrars, Domain Monster does not charge exorbitant fees or create delays to avoid losing business.