- Other TLD prices
- Number of TLDs available
- Security features
- Simple domain transfer policies
- Customer support
- ICANN accreditation
Domain.com's prices are as advertised for .com domains at $8.99/year. This price is very competitive compared to other companies selling domains, which is, on average, charges around $11.99 to $15.99/year. Some companies offer an "introductory price" on their home page while the actual price at checkout is higher. Other domain companies offer a low price and customers learn when they search for a name that the price is different than advertised. Domain.com stays true to their word in this regard.
Also of value is the free features included in the purchase of each domain name. Domain.com's prices include free transfer locking, email forwarding and url forwarding.
Their URL Forwarding service is for people who want to redirect their domain to another URL that is too long or too difficult to remember-or to any URL they choose.
Email forwarding lets customers create email addresses for their domains and forward them to up to 250 valid email addresses for their domain. With these free features, Domain.com surely adds value for customers.
Other TLD Prices
For other Top-Level Domains TLDs like .org, .net and .info, Domain.com customer can expect to pay from a range of $0.99 to $14.99/year. This is very inexpensive compared to other domain registrars. The only thing that can be better is offering the same additional domain price as their .com price, which some companies offer.
Number of TLDs Available
Domain.com offers over 319 Top Level Domains for customers to choose from. This put them in the category of domain name companies who offer hundreds of TLDs. Some companies only offer around 100 different TLDs or less while some companies surpass Domain.com with over 500.
Domain.com offers a WHOIS Privacy feature at $8.99/year. This feature hides a customer's domain name identity on the public WHOS database that every domain holder has to list their contact information. Domain privacy replaces personal information with general data, which helps to prevent issues like spamming and identity theft. Compared to registrars that offer this service for an average of $9.99/year, this is a better, more affordable price. However, compared to domain name companies who offer domain privacy for free (included in the domain name price), this is an inferior offer.
They also offer free domain locking with the purchase of each domain. This means no one other than the domain owner can illegitimately transfer their domain. Many companies charge for this service, so Domain.com adds value in this area. Since transfer locking is one of the free features Domain.com includes with the purchase of each domain, it is surprising they would not offer WHOIS privacy free as well. That would really add more value for domain name customers instead of email forwarding, etc.
Simple Domain Transfer Policies
If transferring a domain over to Domain.com, they will charge customers a transfer fee of $8.99 for .com, .net, .org, .biz, .info, and .us domains. Most domain registrars do charge a fee to move domains into their registrar, so this is on par with the industry norm. In terms of making it easy to transfer a domain name away from Domain.com to a different registrar, Domain.com takes 5 to 7 days. The external transfer process does not appear to be difficult to complete-no delays to avoid losing business or holding names hostage as some registrars are known for doing.
Domain name customers needing support will find that Domain.com offers several forms of customer support, consisting of phone, live chat, and a Help Center page on their website. Their phone support is available 24/7 which supersedes quite a few companies who offer phone service with limited hours. One thing unfavorable concerning their live email chat was that you have to provide your domain name to get help.
Also, live chat requires customers to put their first and last name and to select a department. This is inferior to many domain companies who have live chat features that function in an instant messenger manner, without having to be a current customer or giving up your identity. They also offer a Help Center page, which includes a Knowledgbase page with common questions and answers and other features like a user guide. They don't offer a general customer support email; instead Domain.com offers Webmail-an email support portal for current customers with a Domain.com account. Webmail requires a login and password, so it is not for new customers with questions.