Founded in 1988,1&1 offers domain names, SEO and web hosting services plus other marketing tools. This company has over 7000 employees worldwide that are serving an ever-growing client base of 19 million domain names registered. They also offer email solutions and high-end servers in 10 different countries including Germany, Spain, Great Britain and the United States. Currently, they have 11 million customers.

 

Rank Chart
.com Price
WHOIS Privacy
Our Score
#1
$8.99
Yes
9.5
#2
$10.99 - 12.99
Yes
8.6
#3
$15
Yes
8.1

The Good

Number of TLDs Available

1&1 offers over 600 Top Level Domains (TLDs) for purchase. Most companies offer between 100 and 500 domains, which puts 1&1 at an advantage with over 500. These domain names cover a broad spectrum of industries and have discounted introductory prices, some even as low as $0.99 but these prices increase after the introductory term ends.

Bulk Price

For customers wanting bulk pricing, 1&1 offers a bundle package for single domain names. For example, if you purchase a .com domain name, you can purchase all popular TLDs for that name for one bulk price of $29.97/year. You need a minimum of 3 domains to get this discount. 1&1 does not advertise a large scale bulk discount the way a few of their domain competitors do, with a discount pyramid of prices like 100 domains = 10% off, 200 domains = 20% off, 300 domains = $30 off, etc.

Security Features

1&1 offers WHOIS Privacy protection for domain name customers, which hides your personal information contained within the WHOIS database – including name, postal address, email address and phone number – from the general public. The most impressive feature 1&1 offers is free Privacy protection with the purchase of a domain name. Most domain companies charge an annual fee, typically around $9.99.

Also impressive is 1&1’s free SSL certificate that comes with each newly purchased domain name. Most domain companies charge an additional fee for SSL protection. This makes 1&1 even more competitive in the area of security protection than competitors.

Mobile App

1&1 is one of the few companies that offer mobile customers app availability to manage their domains from a mobile device. The company stands out not only for offering one app but offering up to 5 apps.
These include:

  • An email app, holding a 4.3/5 star Android rating and a current iOS 4/5 star rating.
  • Online Storage app, holding a 1.5/5 iOS rating and a 4/5 star Android rating
  • Photo Gallery app with a 4/5 star Android rating and a 1.5/5 star rating in Apple
  • Music app with a 2.5/5 star iOS rating and no Android app
  • Blogmywebsite app with a current 3.5/5 star iOS rating and a 3/5 star Android rating
  • Control panel support app a current iOS 4.5/5 star rating and no app in Android.

1&1 also offers screen shot tutorials on their website showing customers how to use their apps. These apps are free to download, which surpasses a few domain apps that charge a monthly fee. It is slightly confusing trying to find the apps for 1&1 online and it seems that there are certain apps only available in either Android or Apple.

ICANN Accreditation

Yes

The Bad

Price

1&1 charges an introductory price of $0.99 for a .com domain name. The actual price is $14.99/year, which is what customers pay once the introductory period expires. This may be unfavorable to some customers who may have purchased the domain for the extremely low price. $14.99/year is on par with the industry average price major competitors charge for a .com domain—although some domain companies offer a lower .com price of $8.99-$9.99/year.

Other TLD Prices

If you want to purchase other Top-Level Domains (TLDs) (.net, .co, .org, .info, etc), 1&1 charges introductory prices ranging from $0.99 to $19.99/year. Once the introductory period ends, annual prices range from $14.99 to $39.99/year.

Although the introductory prices are extremely discounted for alternate domain names, the actual prices are less competitive, with many TLD companies charging from $11.99/year to $16.99/year for the most popular extensions.

ICANN Fees

1&1 is one of the very few domain name companies that openly display their added ICANN fees during the checkout process. All Domain name registrars have to pay an 18 cent annual fee to ICANN for each domain name registered through them. Although this is inferior to companies who don’t charge customers ICANN fees at all, it surpasses companies who are not transparent with their ICANN fees altogether. These companies don’t mention whether or not they have these fees, causing transparency issues for customers. The downside is that customers have to pay slightly more than the price as advertised.

Cross Selling

When checking out on 1&1’s website, customers encounter approximately 5 upsells. These upsells appear “in your face” more than many domain registrars, who typically display upsells quietly as itemized additional features with boxes to be checked. Regarding the number of upsells, 1&1’s 5 upsells are more than what the average company offers (2 upsells), making 1&1 less competitive in this area.

Better Business Bureau

1&1 currently has an “A” Better Business Bureau rating as 1&1 Internet, Inc. This was awarded to the company for the length of time the company has been in business and for responding to and resolving all 521 customer complaints in a satisfactory manner. 1&1 has been BBB accredited since March 2015. This means the company has met BBB’s criteria after applying for the accreditation. Many domain companies do not apply for accreditation and/or are not approved, demonstrating that 1&1 is concerned about customer satisfaction.

It should be noted that there is some controversy regarding 1&1’s A BBB rating. Several reputable sites have questioned the company’s sudden shift from an F BBB rating to an A rating. This cause for concern may be legitimate, considering the volume of customer complaints for a company of its size (521) which is typically a major factor in BBB ratings. Along with this, there are a number of customer complaints against 1&1 that are unresolved with negative claims against the company for fraud and other misdemeanors. This does, in fact, cause concern about 1&1’s status.

Customer Support

Similar to the majority of Domain Registrars, 1&1 offers customers a Help Center page with answers to commonly asked questions, such as how to transfer domains, website building tools, updating your domain’s IP address, account and billing questions, etc. Other than a Help page, customers appear to be kept at arm’s length. There is no phone number or Live Chat for customer support and the email support is “guided”, meaning if you have a question, you click on the email icon on their contact us page. They ask “how can we help you today?” by offering a series of icons representing the services they offer: account & billing, email & office, domains, web hosting, mywebsite, servers, ecommerce and online marketing. When you click on the Domains icon, it takes you through a series of predetermined questions with a drop down menu of answers to what question you select. Most companies offer way more customer support than 1&1 with 24/7 support via telephone, live chat and email.

Simple Domain-Transfer Policies

With such unavailable customer service, Domain Transfers with 1&1 appear to be straight forward, but customers may have issues if they hit a bump during the process.

To transfer a domain away from 1&1, the following conditions must be met:

  • The domain has not been registered or transferred in the last 60 days.
  • The domain must have public registration.
  • The account containing the domain must be in good standing.
  • The domain’s contact information should be updated.
  • The domain must be unlocked for transfer.
  • The domain’s authorization code is needed (if applicable).

These conditions are standard for most domain transfers to another domain. 1&1 does not appear complicated with a bunch of hoops to jump through. Some registrars are openly known for holding names hostage, making it difficult to switch registrars if you become dissatisfied.

The Bottom Line

Areas where 1&1 excels are app availability for both iOS and Android and free domain security features (which most companies charge for). They also offer over 500 Top Level Domains and a bundle pricing option. However, pricing may leave customers dissatisfied, since the introductory pricing is as low as $0.99 and jumps to $14.99/year once the introductory period is over. They also add on an ICANN fee during checkout, making the total price increase. Also an issue is 1&1’s customer service. They offer no phone support or Live Chat if a customer encounters an issue where a live representative is needed. There is some controversy surrounding the company’s current A BBB rating, which was formerly an F rating with over 500 customer complaints. They are, however, ICANN accredited.

Price

Typically, 1&1 offers the following domain registration prices:

  • $.99 for a .com for the first year, then $14.99 for each renewal.
  • $8.99 for a .info for the first year, then $14.99 for each renewal.
  • $.99 for a .net for the first year, then $14.99 for each renewal.
  • $8.99 for a .org for the first year, then $14.99 for each renewal.

Multiple domain names and bulk pricing are also available. Typically, bulk pricing for domains comes at the individual domain pricing.

 Additional Services Prices

  • With the purchase of a domain, WhoIs privacy is free.
  • 1&1 domain registry comes with all the following basics for a new domain purchase:
    • Easy domain management with one account and an easy-to-use control panel.
    • A basic 1 GB mailbox with each domain.
    • Forwarding to any website.
    • A parking page.
    • Transferring to 1&1 of any domain name, with no additional cost.
    • A starting website building tool that is pretty easy to use.
  • 1&1 also offers the following services, in addition to its domain registry product:
    • MyWebsite hosting, starting at $4.99/month.
    • WebHosting with Linux and Windows servers.
    • 1&1 email hosting for businesses, with access to Microsoft Outlook 2013.
    • eCommerce solutions available for business websites.

Hosting Offered

1&1 has different hosting options available also, ranging from web hosting to performance hosting. 1&1 has a great deal for clients when they sign up for web hosting. The lowest service package starts at $.99/month and then goes up to $5.99/month after the first month of service, a great way to test out their service before deciding to stay with it.

Domains Supported

1&1 supports the standard .com, .net, .org, and .info domains. Many different domains are available through their domain search tool and come at different prices for registration, renewal, and bulk ordering.

Accepted Payment Types

1&1 accepts American Express, Discover, MasterCard, and Visa. In addition to major credit cards, 1&1 also accepts PayPal as an accepted method of payment.

Support Types

1&1 offers 24/7 support for its domain registry, hosting, and customer care services via email and phone. However, there is not a live chat tool for 1&1.

Additional Features

1&1 offers several additional features and clients who are purchasing domain registration and hosting services:

  • A relatively low price of $.99 for the first month of their domain registry and web hosting services before moving the client over to the regular billing price.
  • Amazing 24/7 support, via phone and email.
  • Tips for purchasing and naming a new domain name.
  • Domain transfer that is very easy and straightforward.
  • For their web hosting service, 10GB of storage for all service levels.
  • Marketing tools.
  • An easy-to-use website builder.

Company Contact Information

1and1 Internet, Inc.
701 Lee Road, Suite 300
Chesterbrook, PA 19087

Phone: (484) 913-2857
Email: [email protected]&1.com

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

X close
X close

4 1&1 Reviews

1. Select Your Rating:

3
1
0=WORST 10=BEST

2. Subject For This Review*(Select all that apply)

0 characters

3. Review Validation*

or

    Sort By:

  1. User Score

    10

    September 22nd, 2016

    Excellent Service and really good service altogether! I would highly recommend their service!

    Read More

    Was this review helpful?

  2. User Score

    0

    June 25th, 2016

    “1&1 = Nothing!”
    I freely admit that this review refers to abysmal practices by 1&1 some years ago (10+?), but then again, because people on umpteen review sites I am currently reading are still saying much the same as me, I thought I’d at last add my 2-cents worth.

    This is because – even after all these years – I still want to spit when I see anything about 1&1! ( and that really isn’t like me in everyday life!)

    In brief: in the early days of my internet use I wanted my own website. 1$1’s advertising was ubiquitous, so I took the bait…
    In brief:

    1. I found trying to carry out all of the confusing and opaque procedures and muddles on their site to be like wading through double-thickness treacle!

    2. The so-called “help” bits were partly in (German?) and partly in English.

    3. The site was a mess! I’m a very patient being, but it was really *very* difficult to get everything sorted out properly…

    4. Support: so I tried to contact them, to (politely) ask questions about their disaster zone of a site, but that proved fruitless and futile; if I did get any reply it was enigmatic, incomprehensible and thus useless.

    5. Now here’s the worst bit of all:
    …After a couple of months of this frustrating farce I finally got so sick of them that I just wanted out. But trying to get rid of them (and lose my money into the bargain) was well nigh impossible

    It’s surely no coincidence that still now (here in 2016) so many condemnatory reviews of 1$1 still report that trying to get rid of this rogue company is like trying to wipe …umm… something VERY sticky-nasty-smelly off the bottom of your shoe!!

    …But I was very determined; so in the end I got through to a (difficult to find!) number in the UK and finally got them, not the parent body, to close my account and stop pestering me with absurd delusion that I owed *them* something!
    They made it well-nigh impossible to escape their greedy little clutches, but I did it in the end, but it left such a nasty scar that I’ve still not forgiven them.

    Advice: If you find yourself drawn to this bunch of money-grubbing brigands, slap yourself awake – then RUN!! 🙂

    Ps: I liked the idea of “Better Business Bureau ratings” … until I just read that they have awarded 1$1 a very high rating – Huh!? … My first thought was: “How on *earth* did 1$1 manage to game the system and pull off *that* stunt?!” – We might hope and pray that fistfuls of $$$’s weren’t involved!)

    Read More

    Was this review helpful?
    1 1

  3. User Score

    0

    January 8th, 2016 Henry, TN

    I used 1and1.com for a number of years on the recommendation of a close family member who is also a computer geek. They started out good, especially having switched from GoDaddy, which had terrible service, but then things started going downhill.

    Not once, but TWICE, they have shut down all my websites and lost (nearly) all of my data and subscribers without explanation. Worse still, they resold one of my domain names WITHOUT my permission, and gave me a lame “Oh, we’re sorry for the misunderstanding” after the fact.
    NOT okay.

    They are not trustworthy as a company, and unless your issue is extremely simple, their tech support is severely lacking as well. Their people can’t even tell you how to configure their own software properly.

    Do NOT use them for hosting, if you care at all about your domains and your data.

    Read More

    Was this review helpful?
    1

  4. User Score

    0

    August 9th, 2015 Phoenix, AZ

    1and1 was once the best registrar on the web. Their website was fast, complete, and their service was amazing. They have become one of the worst ever time by outsourcing tech support, moving their core platform to windows, Unfortunately for me it takes a long time to move everything to other providers, but I hope to be completely away from 1and1 within a year. They are that bad. If you are not bothered by control panel pages that take 15-20 seconds to load, these guys are you, but unless you work at the DMV find someone else that uses Linux.

    Read More

    Was this review helpful?