Number of TLDs Available
1&1 offers over 600 Top Level Domains (TLDs) for purchase. Most companies offer between 100 and 500 domains, which puts 1&1 at an advantage with over 500. These domain names cover a broad spectrum of industries and have discounted introductory prices, some even as low as $0.99 but these prices increase after the introductory term ends.
For customers wanting bulk pricing, 1&1 offers a bundle package for single domain names. For example, if you purchase a .com domain name, you can purchase all popular TLDs for that name for one bulk price of $29.97/year. You need a minimum of 3 domains to get this discount. 1&1 does not advertise a large scale bulk discount the way a few of their domain competitors do, with a discount pyramid of prices like 100 domains = 10% off, 200 domains = 20% off, 300 domains = $30 off, etc.
1&1 offers WHOIS Privacy protection for domain name customers, which hides your personal information contained within the WHOIS database – including name, postal address, email address and phone number – from the general public. The most impressive feature 1&1 offers is free Privacy protection with the purchase of a domain name. Most domain companies charge an annual fee, typically around $9.99.
Also impressive is 1&1’s free SSL certificate that comes with each newly purchased domain name. Most domain companies charge an additional fee for SSL protection. This makes 1&1 even more competitive in the area of security protection than competitors.
1&1 is one of the few companies that offer mobile customers app availability to manage their domains from a mobile device. The company stands out not only for offering one app but offering up to 5 apps.
- An email app, holding a 4.3/5 star Android rating and a current iOS 4/5 star rating.
- Online Storage app, holding a 1.5/5 iOS rating and a 4/5 star Android rating
- Photo Gallery app with a 4/5 star Android rating and a 1.5/5 star rating in Apple
- Music app with a 2.5/5 star iOS rating and no Android app
- Blogmywebsite app with a current 3.5/5 star iOS rating and a 3/5 star Android rating
- Control panel support app a current iOS 4.5/5 star rating and no app in Android.
1&1 also offers screen shot tutorials on their website showing customers how to use their apps. These apps are free to download, which surpasses a few domain apps that charge a monthly fee. It is slightly confusing trying to find the apps for 1&1 online and it seems that there are certain apps only available in either Android or Apple.
1&1 charges an introductory price of $0.99 for a .com domain name. The actual price is $14.99/year, which is what customers pay once the introductory period expires. This may be unfavorable to some customers who may have purchased the domain for the extremely low price. $14.99/year is on par with the industry average price major competitors charge for a .com domain—although some domain companies offer a lower .com price of $8.99-$9.99/year.
Other TLD Prices
If you want to purchase other Top-Level Domains (TLDs) (.net, .co, .org, .info, etc), 1&1 charges introductory prices ranging from $0.99 to $19.99/year. Once the introductory period ends, annual prices range from $14.99 to $39.99/year.
Although the introductory prices are extremely discounted for alternate domain names, the actual prices are less competitive, with many TLD companies charging from $11.99/year to $16.99/year for the most popular extensions.
1&1 is one of the very few domain name companies that openly display their added ICANN fees during the checkout process. All Domain name registrars have to pay an 18 cent annual fee to ICANN for each domain name registered through them. Although this is inferior to companies who don’t charge customers ICANN fees at all, it surpasses companies who are not transparent with their ICANN fees altogether. These companies don’t mention whether or not they have these fees, causing transparency issues for customers. The downside is that customers have to pay slightly more than the price as advertised.
When checking out on 1&1’s website, customers encounter approximately 5 upsells. These upsells appear “in your face” more than many domain registrars, who typically display upsells quietly as itemized additional features with boxes to be checked. Regarding the number of upsells, 1&1’s 5 upsells are more than what the average company offers (2 upsells), making 1&1 less competitive in this area.
Better Business Bureau
1&1 currently has an “A” Better Business Bureau rating as 1&1 Internet, Inc. This was awarded to the company for the length of time the company has been in business and for responding to and resolving all 521 customer complaints in a satisfactory manner. 1&1 has been BBB accredited since March 2015. This means the company has met BBB’s criteria after applying for the accreditation. Many domain companies do not apply for accreditation and/or are not approved, demonstrating that 1&1 is concerned about customer satisfaction.
It should be noted that there is some controversy regarding 1&1’s A BBB rating. Several reputable sites have questioned the company’s sudden shift from an F BBB rating to an A rating. This cause for concern may be legitimate, considering the volume of customer complaints for a company of its size (521) which is typically a major factor in BBB ratings. Along with this, there are a number of customer complaints against 1&1 that are unresolved with negative claims against the company for fraud and other misdemeanors. This does, in fact, cause concern about 1&1’s status.
Similar to the majority of Domain Registrars, 1&1 offers customers a Help Center page with answers to commonly asked questions, such as how to transfer domains, website building tools, updating your domain’s IP address, account and billing questions, etc. Other than a Help page, customers appear to be kept at arm’s length. There is no phone number or Live Chat for customer support and the email support is “guided”, meaning if you have a question, you click on the email icon on their contact us page. They ask “how can we help you today?” by offering a series of icons representing the services they offer: account & billing, email & office, domains, web hosting, mywebsite, servers, ecommerce and online marketing. When you click on the Domains icon, it takes you through a series of predetermined questions with a drop down menu of answers to what question you select. Most companies offer way more customer support than 1&1 with 24/7 support via telephone, live chat and email.
Simple Domain-Transfer Policies
With such unavailable customer service, Domain Transfers with 1&1 appear to be straight forward, but customers may have issues if they hit a bump during the process.
To transfer a domain away from 1&1, the following conditions must be met:
- The domain has not been registered or transferred in the last 60 days.
- The domain must have public registration.
- The account containing the domain must be in good standing.
- The domain’s contact information should be updated.
- The domain must be unlocked for transfer.
- The domain’s authorization code is needed (if applicable).
These conditions are standard for most domain transfers to another domain. 1&1 does not appear complicated with a bunch of hoops to jump through. Some registrars are openly known for holding names hostage, making it difficult to switch registrars if you become dissatisfied.
Typically, 1&1 offers the following domain registration prices:
- $.99 for a .com for the first year, then $14.99 for each renewal.
- $8.99 for a .info for the first year, then $14.99 for each renewal.
- $.99 for a .net for the first year, then $14.99 for each renewal.
- $8.99 for a .org for the first year, then $14.99 for each renewal.
Multiple domain names and bulk pricing are also available. Typically, bulk pricing for domains comes at the individual domain pricing.
Additional Services Prices
- With the purchase of a domain, WhoIs privacy is free.
- 1&1 domain registry comes with all the following basics for a new domain purchase:
- Easy domain management with one account and an easy-to-use control panel.
- A basic 1 GB mailbox with each domain.
- Forwarding to any website.
- A parking page.
- Transferring to 1&1 of any domain name, with no additional cost.
- A starting website building tool that is pretty easy to use.
- 1&1 also offers the following services, in addition to its domain registry product:
- MyWebsite hosting, starting at $4.99/month.
- WebHosting with Linux and Windows servers.
- 1&1 email hosting for businesses, with access to Microsoft Outlook 2013.
- eCommerce solutions available for business websites.
1&1 has different hosting options available also, ranging from web hosting to performance hosting. 1&1 has a great deal for clients when they sign up for web hosting. The lowest service package starts at $.99/month and then goes up to $5.99/month after the first month of service, a great way to test out their service before deciding to stay with it.
1&1 supports the standard .com, .net, .org, and .info domains. Many different domains are available through their domain search tool and come at different prices for registration, renewal, and bulk ordering.
Accepted Payment Types
1&1 accepts American Express, Discover, MasterCard, and Visa. In addition to major credit cards, 1&1 also accepts PayPal as an accepted method of payment.
1&1 offers 24/7 support for its domain registry, hosting, and customer care services via email and phone. However, there is not a live chat tool for 1&1.
1&1 offers several additional features and clients who are purchasing domain registration and hosting services:
- A relatively low price of $.99 for the first month of their domain registry and web hosting services before moving the client over to the regular billing price.
- Amazing 24/7 support, via phone and email.
- Tips for purchasing and naming a new domain name.
- Domain transfer that is very easy and straightforward.
- For their web hosting service, 10GB of storage for all service levels.
- Marketing tools.
- An easy-to-use website builder.
Company Contact Information
1and1 Internet, Inc.
701 Lee Road, Suite 300
Chesterbrook, PA 19087
Phone: (484) 913-2857
Email: [email protected]&1.com