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Total Uptime Technologies is a technology company dedicated to providing quality DNS services to help organizations achieve high availability worldwide. Their multi-datacenter, multi-country presence allows them to achieve 100% uptime and zero outages for their customers. Total Uptime was incorporated in 2011 after three years of development, and they specifically designed their Cloud platform to be resilient and reliable across international infrastructures and to connect to almost every major network and transit provider. Total Uptime uses IP Anycast to ensure that there are no single-points-of-failure in their routing architecture. They fully support both IPv4 and IPv6 websites and provides several security features to protect users from attacks. Their focus is providing 100% guaranteed uptime and reliable 24x7x365 service and support to their customers.
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Total Uptime offers four service packages, as well as custom pricing options. Each package is paid annually and includes secondary DNS support, full access to all of their security features, and 24x7x365 customer support. Customers can add additional domains ($10/month per 10 domains), queries ($15/month per 1 million queries), failover pools ($5/month for each one), and other features as needed.
Total Uptime has over 500 servers in 32 datacenters scattered across 17 countries, including England, Spain, The Netherlands, Brazil, Japan, Singapore, Canada, Australia, and several locations in the United States. Each of their datacenters meet internationally recognized standards. They use IP Anycast routing technology with multiple Anycast clusters to increase availability. Their DNS response time is 30 milliseconds or less globally, and that number will go down in the United States and Europe.
One of Total Uptime's most attractive features is their DNS failover service. This service ensures that customers' applications and websites are always available. If a primary server becomes unavailable, traffic is automatically rerouted to a pre-defined pool of servers, eliminating downtime. Each service package comes with a number of failover pools, from zero to 100.
Total Uptime offers a web-based DNS management portal with full control to their clients. There are several security measures designed to protect both customers' websites and the DNS. They have network-based security features such as built-in DDoS protection, as well as account-level security features such as multiple login accounts, role-based access, two-factor authentication, and a change-log.
Total Uptime boasts and delivers on 24x7x365 (or 24xForever) customer service. They have phone numbers, a mailing address, and a live chat on their webpage, as well as an email response form with an advertised and genuine 30-minute response time. While calls are routed first through their call center, inquiries by phone or email are directed to actual engineers who know and fully understand the products and services offered by Total Uptime. Their support team can literally be reached at anytime from anywhere.
Although Total Uptime has been around for a few years and it well-established across the globe, they are not currently one of the leading DNS service providers. This can make it difficult to find objective information on them from outside sources; however, again, the lack of complaints and negative reviews is evidence that they follow through on their business promises.
Total Uptime offers several DNS service packages, but their pricing is a little higher than the pricing for some of their competitors. Their service prices are also listed at a monthly rate but must be paid annually; otherwise, the actual monthly rate is higher, sometimes significantly so. They offer quite a bit with their packages and provide high-quality services; however, there are several features that come with an extra fee or require additional cost.
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In order to make our website constantly reachable and avoid any unplanned downtimes, we are using Total Uptime and their Cloud Failover solution to automatically fail over to our second server in case our main server is not reachable. So far, everything works like a charm. Easy to use, quick to setup and best of all, their support is fantastic. Quick an detailed replies with a dedicated support person helping you out with any question you might have.
We have used Total Uptime for 2 years now to fail inbound traffic between two ISPs at our office. They very much get a 10 since it has worked flawlessly and saved our a$$ when our Comcast line went down just after Christmas for 4 days straight.