- Speed and reliability
- Server locations
- Pay as you go
- Security measures
EdgeCast provides top-performance DNS services in terms of speed and reliability. In third-party speed tests*, EdgeCast routinely outperforms other providers and they advertise speeds as low as 3.43 ms. Their DNS is fully integrated into their wide-scale CDN, which reduces the number of required hops and handshakes, and the huge capacity of their network combined with the Anycast routing system contributes to their overall speed and reliability. They have a 100% uptime reliability and performance guarantee.
EdgeCast has 20 server locations across 12 countries, with two more planned, which include:
- United States
- The Netherlands
While EdgeCast does not have the greatest quantity of locations, they focus on establishing points of presence (POPs) in perfectly optimized locations to increase the speed and quality of their services.
EdgeCast does not offer service packages; rather, their prices are based on what customers need. For web zones, clients pay:
- $50/month for the first 50 web zones
- $35/month for each additional 50 zones
Clients also pay for the number of queries by the million; for each 1 million up to 1 billion queries, prices range from $0.50 to $1.50 depending on the type of querying and any additional service packages, such as failover, load balancing, or dynamic DNS service. The cost goes down for each 1 million queries beyond 1 billion. EdgeCast’s DNS service can be a primary or secondary DNS service and supports a variety of DNS record types.
EdgeCast does not provide security specifically and exclusively for their DNS; rather, they have security measures in place for their overall CDN that also protect the DNS. In particular, EdgeCast protects against distributed denial-of-service (DDoS) attacks in several ways. Additionally, their DNS does not operate in recursive mode, which creates an immunity toward cache poisoning (or DNS spoofing).
- Customer support
EdgeCast has one of the fastest, top-performance DNS services, but unsurprisingly, perhaps, their prices are correspondingly higher. The basic web zone price of $50/month includes up to 50 zones, which means that individuals or small businesses with only a handful of domains and applications will not be getting the best deal for their money. Standard queries start at $0.50/month per million, but any adaptive features (see list below) are part of the advanced DNS query packages and cost a little more. These features include:
- Adaptive routing
- Load balancing
- Weighted failover
Because of the higher pricing, EdgeCast’s DNS service may not be ideal for individuals with minimal DNS needs or small businesses with little web traffic in spite of the higher performance and speed levels EdgeCast advertises.
EdgeCast provides customers with several methods of reaching customer and technical support, including by phone, email, and live chat. However, the live chat is only available during business hours, and depending on the time of day and the web traffic, there may not be an agent immediately available. However, it is possible to get an emailed response within a few hours, and if agents or engineers email with their phone numbers, it is possible to contact them quickly and directly.
There are a few negative reviews and complaints about EdgeCast’s service found easily online; however, none of them are directly regarding the quality of the DNS service and all had been responded to by EdgeCast and in most cases, resolved.