Since 2008, DurableDNS has been managing DNS hosting for customers. With headquarters in Edmonton, Alberta, Canada, the company has three data centers in locations in Texas, California and Georgia. The company’s main objective is to ensure that your website continues to run, even in the event of a DNS failure. DurableDNS offers a host of features and pledge excellent service for its customers.

The Good

  • Security
  • Manageability
  • Performance

Here are some other aspects of the company customers will like:

  • Security: DurableDNS customers can use private label name servers simply by registering name servers for the domain of their choice with the IP addresses of the company's name servers.
  • Reliability: DurableDNS has a 100% uptime guarantee, and they certainly make good on this promise. Statistics over the month of April indeed show flawless uptime, demonstrating to customers that their site will never stop running.
  • Manageability: It's easy to get frustrating with setups and managing platforms, but with DurableDNS, it's a breeze. Customers are not on their own to set up their site. With expert assistance, a user's site will be fully functioning in no time. The control panel is also web-based.
  • Performance: DurableDNS uses Advanced record types PTR, SRV, AAAA and HINFO. Also available is Round-robin DNS, Wildcard DNS records, and support for dynamic DNS.

The company also employs a solid team of experienced leaders who know the industry inside and out. Customers can rely on and trust DurableDNS and their DNS experts that offer support and help with questions and needs. Even though the company is fairly young, it demonstrates the expertise and experience customers need.

The Bad

  • Customer service
  • Hosted sites

What is truly lacking with DurableDNS is customer service. The only way to contact customer service is to complete an online form and wait for a response via email. There is no indication of how long a response will come. There isn't even a phone number on the website for customer service.

There are only 406 hosted sites with DurableDNS, so the company clearly hasn't reached a large segment of public yet. This seems to be a very small number for a company that has been in business for seven years.

The Bottom Line

DurableDNS does have some nice products, but without a customer service presence whatsoever, it's difficult to put much faith and stock in the company that they are going to be responsive when customers have issues. There are plenty of other DNS companies in the market that will deliver what you need.

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    June 20th, 2015 Canastota, NY

    All of the above is true. I have only been with DurableDNS for a year but their system is outstanding. The one time I needed support there was about a 24 hour turnaround but the information was accurate and very helpful. The service they offer is well worth the price charged.

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