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75 User Reviews
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Stream Energy built its business in 2005 by selling energy via word of mouth. In just over a decade, Stream Energy has become one of the largest direct selling energy companies in the world, claiming to have paid millions of dollars to customers who have successfully referred Stream's services to their friends and family. Stream Energy appears to be one of the most transparent direct energy sellers in the industry and employs both competitive rates and flexible contract terms; however, the company also charges higher-than-average fees, and only serves a few select states. Stream Energy may be a good option for those who want to avoid getting locked into a long-term contract.

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The Good

  • Competitive Rates
  • Flexible Contract Terms
  • Multiple Payment Options

Competitive Rates

Among all deregulated energy companies, Stream Energy boasts some of the most competitive and transparent rates in the industry. The company's full disclosure of its fixed and variable rates for electricity and gas is rare for this industry:

  • Electricity (fixed rate): 7.8¢/kWh-below industry average
  • Electricity (variable rate): 10.2¢/kWh-about industry average
  • Natural gas (fixed rate): 4.42¢/kWh-below industry average
  • Natural gas (variable rate): 4.23¢/kWh-about industry average

Something else we like about Stream Energy is that its rates don't fluctuate with the seasons, meaning what you see is what you get - regardless of the time of year. Stream Energy also does not appear to charge customers a monthly customer service fee (this is at least true in many of the company's service areas); rather, it seems that customers only pay for the energy they use.

Flexible Contract Terms

Stream Energy offers a number of different contract lengths that cater to the needs of individual customers. For example, for customers who are apprehensive toward long-term contracts, the company provides a month-to-month rate plan at a slightly higher rate, but with no early cancellation fee. Stream Energy also provides longer-term contracts between six and 30 months (all at reduced rates).

Multiple Payment Options

Stream Energy allows customers to pay their energy bill through multiple channels: customers can pay by mailed check, electronic check, credit or debit card, or by connecting their bank accounts directly to their customer account with Stream Energy.

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The Bad

  • High Fees
  • Deposit Not Disclosed

High Fees

While Stream Energy charges rates that are either around or below industry averages, it conversely charges fees that are well above what other companies charge. For example, some of its long-term plans come with an early termination fee, which ranges from $150 (in Maryland and New Jersey) to $250 (in Texas). Additionally, the company charges a minimum usage fee of $9.95 during billing months in which customers use 999 kWh or less. Other companies charge much less for minimum usage. Finally, Stream Energy charges a 5 percent late payment fee-one of the highest rates in the industry. Several deregulated energy companies will charge no more than 1.5 percent for late payments.

Some Fees Not Disclosed

While Stream Energy remains one of the most transparent deregulated energy companies in terms of its rates, the amount the company requires upfront as a deposit is undisclosed. Some companies have no deposit requirements, while others can charge over $300 for an initial deposit. Customers interested in buying electricity or natural gas through Stream Energy will need to inquire directly as to whether or not the company requires a deposit.

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The Bottom Line

Customers living in Stream Energy's service area (DC, GA, MD, NJ, NY, PA, and TX), will have access to affordable rates for both electricity and natural gas. Customers who don't want to sign up for long-term contracts will also enjoy Stream Energy's month-to-month plan. That being said, some of Stream Energy's rates are higher than those of many companies, and the deposit amount is unknown. If you don't intend to cancel your contract early or make your payments late, Stream Energy could be the right energy provider for you.

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Star Rating

2.7

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75 Reviews

Review Breakdown

5 grade

37%

4 grade

5%

3 grade

1%

2 grade

4%

1 grade

52%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Mary Jesmer Little Falls, NJ

Over the past decade and multiple energy providers I've realized a few things; there is no perfect energy company out there, someone somewhere is always going to mess things up a bit and give you a headache. That said, I'm definitely staying with Stream Energy now that I've had their service for just over 18 months. Even when there are hassles, at least these guys and direct and honest with you, and their reps get STRAIGHT to the point. There is no beating around the bush. This is a huge deal when you have a load of things on your shoulders, and when most other business do all sorts of things instead of just being straightforward. This is my way of showing thanks and respect for Stream for being one of those few who are human! thank you!

2 years ago

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Michael Garcia Seattle, WA

What worried us the most was changing locations and having energy service back up ASAP, and by our luck we had no clue if we're going to have to move and on top of that it all happened when our business was thriving and we were receiving orders left and right. We had 48-72 hours from the moment we knew we're moving our business to the new location and we were direct with Stream and let them know about this in advance. Needless to say everything went smoothly (which I did not expect, knowing and reading other people's experiences online with energy providers) and I'm very happy to post this here!!!

2 years ago

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Anthony Laurel, MD

Nothing but superior performance from this company. I have been a customer for two years now. I am a stickler for professionalism as well as service. Stream delivers both expectations in my opinion. I have several misleading posts, and I want clarify. Stream is not a electric company or incumbent. Which means they DO not turn off your electric or turn it on. Only the incumbent can control such actions. Their customer service is very patient and courteous to answer any questions arrived while speaking. If you burn 500kwh one month then 900 the next, younshould know your bill will increase. Can not blame a supplier that simply reduce your rate per usage. And YOU ABUSE your kwh usage.

2 years ago

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Norman Gillies The Bronx, NY

Stream has been a great resource for my family because literally EVERYONE uses mobile data and calls ALL the time, incl. calls to both Canada AND Mexico, we're all HUGE mobile freaks! Me and my husband have three kids and all of their families and THEIR KIDS use calling and mobile on a daily, no, hourly basis. Stream has been a great resource here because their mobile plans are easy to understand and the rates are reasonable to say the least. What's more their unlimited calling to Canada is amazing in our situation and we definitely get our value's worth! Also gotta say their customer service reps know what they're doing!

3 years ago

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Thomas Lewis Austin, TX

These days it's become normal that you sign up with some service and then hope everything goes right and you still continue worrying about your business like you did before. To describe and rate Stream Energy, I'd say they do a great job at showing what a pro business does for their clients. When it's clear you're dealing with professionals, you can afford to relax a little bit, and this gives you room to improve your business and expand. This is why I'm sticking with Stream. Thank you!!!

2 years ago

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Margaret Chase Atlanta, GA

Been having a positive experience so far with this company. We use both their home and commercial energy (gas) services. We've been getting along so far, there weren't any issues, outages, billing issues, or any hassles. They're also super-easy to talk to on the phone. First month in I was giving the contract an another read and I was pondering about a clause and called in to check, and to my surprise, the phone call ended within 3 minutes because the support rep was very insightful was able to provide every answer I needed within that time. Was surprised. Very professional!

2 years ago

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Fred McCullough Staten Island, NY

We've had energy contracts with several energy companies since the early 2000s, the most recent provider being Stream Energy. All of these companies had both their own drawbacks but benefits as well. Stream is simply a company that offers more of the latter. Reputable image, solid, reliable service, and decent rates. Plan on sticking with Stream for now!

2 years ago

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Suzanne Earnhardt New York, NY

We've been dealing with multiple energy providers the past 13 years and I've got to say that hands down Stream Energy is the only provider that managed to provide a stable service over the course of 3 or more years. Every now and then there's an issue you have to deal with which, in most cases, is handled by a single phone call, but that's absolutely nothing compared to what we've paid before and how we've been treated. In summary, I'll dare say this: If we knew things will stay the same, I'd sign a contract a 20-year contract with Stream right now!

2 years ago

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Lois J. Webb Richardson, TX

Their customer service could be more concise on the phone but they do really try and help with any issues you may have. We've been using their energy services for exactly 4 years now and I had to phone them perhaps five or six times, and most of this was this year because we were looking to change a few things. Generally we didn't have any issues with the energy service and that's what really matters. Definitely plan on staying with Stream. Thanks!

2 years ago

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Harry B. Clark Dallas, TX

I really don't know about other people's experience all I can say that I've had constant energy service from Stream with ZERO issues in almost 2 years...Dallas, TX. Their rates are decent, very worth the service and their customer support. Maybe the rates are different in other states so people are unhappy, idk, but my experience is more than good!

3 years ago

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Melinda Toy New York, NY

Just got off the phone with Stream's customer service and I had to come on here right away. It's amazing to me how such a LARGE company can act so nicely to the small man. I'm nothing to them, a single customers, out of thousands they probably have, and yet they act so graciously towards you and make sure your needs are being met. Not much of these kinds of companies/leadership exists! Their energy services are unprecedented!

3 years ago

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Doug Rochester, NY

We've been Stream customers for over 4 years for energy and over 2 years for mobile. Their rates and customer service are superb. For gas and electric, absolutely no risk to switch, no cost, and a savings! It's a no brainer. For mobile, their costs and coverage and service are excellent. I have recommended their services to dozens of friends and family.

4 years ago

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Jon Brady Carlisle, PA

I have been a customer of Stream Energy for the last three years and have been very pleased with the customer service and competitive cost per kwh. Stream was recommended by a friend and I haven't been sorry to have taken his advice. There was no deposit when I signed up and no monthly flat fee that I've ever experienced. This company seems to have their act together.

4 years ago

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Jason Shaffer New York, NY

Our experience with Stream Energy is something that always comes up when we talk about services we rely on from other companies. It's been so long Stream's kind of become an example we use to try to match other companies relationships! Definitely five stars. Definitely.

2 years ago

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Henry Satchells New York, NY

Energy and mobile services used for the past little over two years. Had a bit of a hiccup last year due to changing locations but other than that it's been completely satisfactory. What's most important their energy service has been and stayed 100% reliable over the years. Cannot say thank you enough for that!

2 years ago

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Kevin Wetter Washington, DC

Stream Energy is a good example of how energy companies should work! You can't go wrong by putting the customer at the top of your priorities, and this is exactly what they're doing. Good rates, amazing customer support, and of course, reliable energy services time and again for 5 years straight!

2 years ago

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Berta H. Young Forney, TX

We LOVE Stream! They're so direct with you and there is no upselling or backstabbing of any kind!!! A refreshment when I remember what kind of companies I dealt with before! Stream should get a STRESS-RELIEVER award!!! Great gas and energy service, good rates!

2 years ago

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Eduardo Vasquez Elizabeth, NJ

Stream Energy is a straightforward honest company that wants to provide gas services and mobile, and that's it. This is what we've been doing with them for the past 8-9 months, gas and mobile for everyone. I've been on the phone with them a couple of times in that time, mostly on my incentive for information...Thanks!

2 years ago

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Deborah Putnam Dallas, TX

Reviewing both product/service as in energy provider, home, and mobile services. Stream turned out to be the most logical choice economically, and I'll also say their support reps and managers are more in-tune with your account than other providers we dealt with. They're huge but you get surprised how in-tune they are with your company.

2 years ago

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Derim M. Hess Bayonne, NJ

Three years ago Stream's reputation in the area nudges us into signing up for their service. What we appreciated in the first six months is the quality of their customer support and reliable energy service. Up to do this day we haven't had any issues and they've managed to keep up with the same level of reliability and trustworthiness.

2 years ago

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Kimberly Houston, TX

Been with Stream since 2017. Was able to get a great rate compared to other companies and what I was currently paying. I’m able to pay from my phone on their mobile app and takes 2 seconds to pay!!! I pay my bill ON TIME so never have any issues! I’m so happy I found Stream!

2 years ago

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Tomislav Karan New York, NY

I just renewed my contract after what I call a test period. Stream continues to deliver energy services month after month, as advertised and as promised. Nothing too special about it. You get what you pay for, and that alone is sometimes hard to find today. Thank you.

3 years ago

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Henry Unger Baden, PA

Stream Energy really seems to be a reliable tech and energy company..We started using their home and mobile services a few months ago, and have to say so far we didn't have any issues. the rates are OK, the service is great!

2 years ago

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Geneva Powers New York, NY

Very happy with Stream's rates and accountability, also they're one of few companies that actually have useful, informative sales and CS reps. Great company!

2 years ago

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Timothy Vesey Fairmont, WV

We stitched to Stream and it was painless. We started saving money right away and the best part is that we get to use our electric bill to help a friend.

4 years ago

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Laura Kent Austin, TX

Energy and mobile services. We've enjoyed being a part of Stream! One of the most genuine companies we've had the chance to work with!

2 years ago

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Julio Sain

Reliable service, professional staff and helpful support reps. We have not had any issues in the 45 months-now we've been with Stream.

2 years ago

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Patricia Chicago, IL

Saving money. No issues with billing. Still getting same bill with Stream as the suppliers of the energy and old company as deliverers

4 years ago

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