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75 User Reviews
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Stream Energy built its business in 2005 by selling energy via word of mouth. In just over a decade, Stream Energy has become one of the largest direct selling energy companies in the world, claiming to have paid millions of dollars to customers who have successfully referred Stream's services to their friends and family. Stream Energy appears to be one of the most transparent direct energy sellers in the industry and employs both competitive rates and flexible contract terms; however, the company also charges higher-than-average fees, and only serves a few select states. Stream Energy may be a good option for those who want to avoid getting locked into a long-term contract.

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The Good

  • Competitive Rates
  • Flexible Contract Terms
  • Multiple Payment Options

Competitive Rates

Among all deregulated energy companies, Stream Energy boasts some of the most competitive and transparent rates in the industry. The company's full disclosure of its fixed and variable rates for electricity and gas is rare for this industry:

  • Electricity (fixed rate): 7.8¢/kWh-below industry average
  • Electricity (variable rate): 10.2¢/kWh-about industry average
  • Natural gas (fixed rate): 4.42¢/kWh-below industry average
  • Natural gas (variable rate): 4.23¢/kWh-about industry average

Something else we like about Stream Energy is that its rates don't fluctuate with the seasons, meaning what you see is what you get - regardless of the time of year. Stream Energy also does not appear to charge customers a monthly customer service fee (this is at least true in many of the company's service areas); rather, it seems that customers only pay for the energy they use.

Flexible Contract Terms

Stream Energy offers a number of different contract lengths that cater to the needs of individual customers. For example, for customers who are apprehensive toward long-term contracts, the company provides a month-to-month rate plan at a slightly higher rate, but with no early cancellation fee. Stream Energy also provides longer-term contracts between six and 30 months (all at reduced rates).

Multiple Payment Options

Stream Energy allows customers to pay their energy bill through multiple channels: customers can pay by mailed check, electronic check, credit or debit card, or by connecting their bank accounts directly to their customer account with Stream Energy.

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The Bad

  • High Fees
  • Deposit Not Disclosed

High Fees

While Stream Energy charges rates that are either around or below industry averages, it conversely charges fees that are well above what other companies charge. For example, some of its long-term plans come with an early termination fee, which ranges from $150 (in Maryland and New Jersey) to $250 (in Texas). Additionally, the company charges a minimum usage fee of $9.95 during billing months in which customers use 999 kWh or less. Other companies charge much less for minimum usage. Finally, Stream Energy charges a 5 percent late payment fee-one of the highest rates in the industry. Several deregulated energy companies will charge no more than 1.5 percent for late payments.

Some Fees Not Disclosed

While Stream Energy remains one of the most transparent deregulated energy companies in terms of its rates, the amount the company requires upfront as a deposit is undisclosed. Some companies have no deposit requirements, while others can charge over $300 for an initial deposit. Customers interested in buying electricity or natural gas through Stream Energy will need to inquire directly as to whether or not the company requires a deposit.

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The Bottom Line

Customers living in Stream Energy's service area (DC, GA, MD, NJ, NY, PA, and TX), will have access to affordable rates for both electricity and natural gas. Customers who don't want to sign up for long-term contracts will also enjoy Stream Energy's month-to-month plan. That being said, some of Stream Energy's rates are higher than those of many companies, and the deposit amount is unknown. If you don't intend to cancel your contract early or make your payments late, Stream Energy could be the right energy provider for you.

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Star Rating

2.7

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75 Reviews

Review Breakdown

5 grade

37%

4 grade

5%

3 grade

1%

2 grade

4%

1 grade

52%

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Carolina Hernandez Grand Prairie, TX

Edited to add 08/23/2018: I did get a call and was able to speak with a manager at Stream and he was very helpful in getting my bill fixed. For this I am very appreciative. He also informed that if I have further issues to call him directly as well. This makes me feel better also, since I know I have someone there that I can reach out to and get any future issues resolved. Thank you! 08/22/201/ - This is the worst experience I've had with an energy provider. Their website is horrible at loading payment methods. Loading takes forever or just doesn't happen. I've had to do it on my phone and even then there was an error. They also charge you a convenience fee to pay your bill. I've had service with Direct Energy, Green Mountain, Dynowatt and none of them have ever charged me this. I've had to call 3 times to inquire about getting my payment posted and because their system failed to catch an error I am now being charged $50 extra on my bill. After a month and a half of having their services I have decided to switch. I'll eat the cancellation fee to not have to deal with these ridiculous issues going forward. Thanks for the headache Stream Energy. I definitely do not recommend.

2 years ago

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