According to Dentrix’s website, it is the leading practice management software for dental practices. Dentrix also offers other products and services meant to help dental practices run more efficiently, such as automated data backups and billing statements, electronic claims, payment card processing, website development tools, appointment reminders, voice recognition software, and more.
Dentrix was the first dental software for Windows back in 1989, and has continually evolved since then to meet the changing needs of dentists around the world. In 2020, Dentrix was recognized as the Evaluator’s Choice for practice management software by Dental Product Shopper.
Dentrix is a full-fledged practice management software with a wide array of features and add-ons available. The company’s website breaks down these features into three main categories: front office, clinical, and business tools.
One thing that sets Dentrix apart from its other competitors in the practice management software industry is the company’s charitable outreach. Dentrix provides its software for free to educational institutions and to nonprofits or organizations that provide clinical care for free.
Included with its software is a Dentrix software license, software upgrades, access to the Dentrix Resource Center, and complimentary online technical support (if you are based in the United States). Be advised that if you are the institution receiving the free Dentrix package, you will have to pay a shipping and handling fee of $25 to receive the equipment.
Like some of its competitors, Dentrix offers online training and workshops to help dentists acquire and retain important skills that are crucial to the success of their practices. Dentrix offers four virtual courses where you can get hands-on experience using Dentrix, as well as other tips and strategies on how to make your practice more efficient.
The four courses offered each cost $149 for two hours of instruction, plus one additional hour of lab time. The course titles are as follows:
Dentrix has been around for over 30 years, and the company has developed a robust customer support resource center to address many questions and concerns you might have with its practice management software and other products.
The online support center has everything from quick-start videos to a suggestion box, and includes portals for remote assistance, integration assistance, data security, system requirements, and more. Dentrix has a chat feature where you can ask questions via direct messaging with a company representative, or you can always just call the company directly.
You can also purchase a customer service plan from Dentrix, either monthly or yearly, based on the needs of your practice. This plan includes all of the following benefits:
Even users who really like Dentrix as a platform have complained that the software takes some time to learn and to navigate. It takes a lot of clicks to get from one page to the one you want, and this can be frustrating when your management software should be saving you time, not taking more of it.
While Dentrix is often updating its software and features, some dentists have complained that these updates aren’t customizable to their practice’s needs, and this is frustrating. Dentists have had to create duplicate records to manage insurance from different subscribers or use other workarounds when a feature of Dentrix doesn’t perform how they want it to.