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Denticon was the first cloud-based dental practice management software and has been in operation since 2003. The software is owned by Planet DDS, a company committed to providing innovative and efficient solutions to dental practices large and small.

Denticon is scalable, meaning whether you have one practice or hundreds, the software will work for you. It includes patient-facing features, patient communications capabilities, analytics, and revenue cycle management. 

The company has successfully helped hundreds of dental practices make the transition from outdated, desktop-based software to the cloud. If you are considering making this transition or are unhappy with your current platform, read on to see what Denticon has to offer.

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The Good

  • U.S.-Based Live Support
  • Functions
  • Free Demo

U.S.-Based Live Support

Planet DDS has a robust Denticon help portal where you can receive help in real time, submit a ticket, or consult detailed tutorial videos and other resources that may be able to answer many technical or logistical questions you have about the software. The portal is the result of many years of customer feedback and thus, the company has implemented a lot of suggestions to make the user experience better. Many users report being satisfied with this portal.

Functions

Denticon is equipped with the software you need as a dental practice, with the following solutions for operations, reporting, clinical, and IT:

Operations

The operations function of Denticon is all about helping you centralize your administrative tasks so that your staff can spend less time on them and more time helping patients. Things like insurance plans and fee schedules can be synced across devices or offices. Plus, Denticon can help with organization of records by identifying duplicates that can be deleted.

Reporting

Denticon offers real-time reporting across multiple locations, so you always have access to the most up-to-date information when you need it. The software also provides analytics for things like key revenue drivers and other critical metrics. These analytics are included in the platform and don’t require third-party spreadsheets or reporting tools.

Clinical

Accessing patient records with Denticon is quite simple. You have the ability to access comprehensive patient records, regardless of where they received treatment in your network. Plus, you can securely view X-rays and other records anytime and anywhere. You can also standardize clinical inputs across your entire organization or by region or office.

IT

Because Denticon is cloud based, once you make the switch, you can eliminate outdated servers and hardware from your practice. This will help you be more competitive and efficient in the technology age. You can not only enhance your security measures by switching to Denticon, but you can also eliminate cumbersome login procedures and avoid worrying about updates ever again.

Free Demo

While we don’t know how long the demo lasts or if all features are available with it, Planet DDS does offer a free demo of Denticon for practices to explore and use to help make a decision about whether the software is right for them.

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The Bad

  • Multiple Steps for Basic Functions
  • Missing Functions

Multiple Steps for Basic Functions

Even customers who overall really like Denticon have complained that the software requires too many steps just to implement basic functions. You end up having to go through multiple pages just to create a calendar event or update a patient’s information, which is a bit tedious.

Missing Functions

We would like to see an automatic save feature with Denticon. Some customers have complained that if you leave a page you were working on to go find a piece of information, your progress is not saved, and you end up having to input information two or three times because of this.

Denticon also lacks the ability to add a notes section to time cards, which is unfortunate for practices with people clocking in and out at odd hours who need to keep track of the reasons for this to ensure accurate payroll.

Finally, users have complained that the software lacks intuitiveness, so if you have used other softwares in the past, you may find Denticon a little confusing and hard to get used to.

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The Bottom Line

Denticon was the first cloud-based software of its kind and is a developed, robust program that works for solo practices or a network of hundreds. The software lacks some helpful features but overall is one of the best in the industry.
 
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