UnitedHealthcare

If I could leave a ZERO rating I would! DATE ACTIVITY & STATUS 5/9/2023 Lava crown replacement with core build-up and pins; Cost=$1325; pt. Paid $630 or 50% of costs to dentist 5/25/2023 Initial claim filed by Bridgeview Dental 6/18/2023 Letter received by patient advising UHC denied entire claim 6/19/2023 Patient called Bridgeview; billing department resubmit all documentation 7/24/2023 Bridgeview Dental called patient to advise they have filed an appeal for denied claim today 7/31/2023 Patient called Bridgeview; “appeal on denied claim for DOS 5/9/23 is in process” 8/15/2023 Patient called UHC Dental Customer Care & was transferred 2 (two) times; spent 34 minutes on the phone to be advised that UHC Dental has not received an appeal to date for DOS 5/9/2023 from Bridgeview Dental 8/16/2023 Patient called Bridgeview Dental and advised Robin that UHC Dental is denying that they have ever received the appeal filed on 7/24/2023 9/7/2023 Patient spoke with Bridgeview Dental billing representative Robin who had spent time consulting with UHC Dental on the status of the appeal for DOS 5/9/2023 and she will follow up with UHC in 2 weeks 10/16/2023 Patient called UHC Dental; REFERENCE # E16012086; on hold for 18:30 as the customer service personnel “investigated” the status of the appeal for DOS 5/9/2023. They were unable to find any appeal or give me a status update. On call for 31 minutes and was disconnected by Customer Service. 10/16/2023 Patient called Bridgeview Dental to advise of unknown status on appeal. They will follow up with UHC Dental. They also have obtained reference numbers for submitted appeals and for submitted documentation that they have uploaded multiple times. 01/04/2024 Patient spent 48 minutes on the phone with UHC Dental representative CHRIS who advised that the claim for DOS 5/9/2023 is “still pending”. Chris is going to contact Bridgeview Dental as UHC Dental has not yet received documentation via their electronic transfer system: NEA ELECTRONIC TRANSFER REFERENCE #304 09 3009 Must specify that the crown was done to address “cracked tooth syndrome” Chris advised she would contact M. Iddings within 3 business days with an update on the pending claim and obtaining the required documentation from Bridgeview Dental. Patient went to Bridgeview Dental Office and was present when Robin (billing representative) confirmed with UHC Dental that they had successfully received via their electronic transfer system all required documentation. REFERENCE # documented by dental office. Due to time of delay in UHC processing this appeal, patient paid the outstanding balance due on the 5/9/2023 claim for $542.30 01/18/2024 TC to UHC Dental; was disconnected TC to UHC Dental again; spoke with Rachel and advised her of the history of claim for DOS 5/9/2023. After being put on hold 2X for Rachel to “investigate the claim”, Rachel advised me that the status of the claim is “still waiting for the dental provider to submit an X-ray image”. Advised of UHC Reference # which confirmed receipt of all required documentation on 1/4/2024 and the fact that I was in the office when Bridgeview Dental received the reference number. 26:03 minutes on call 01/19/2024 TC from Rachel who advised she has been unable to reach anyone at Bridgeview Dental Office due to “weather event” in Portland, OR this past week. She will continue to try and reach them and update me ASAP. 02/06/2024 Time spent on calls to UHC Dental today: 1:33 (one hour + 33 minutes) TC to UHC Dental; spoke with Juna regarding I have had 10 contacts with UHC dental since 5/25/2023; appeal filed 7/24/2023; advised concerns that no response from UHC Dental after 8/15, 10/16/2023 calls and then subsequent calls on 1/4/2024 (with Chris) and 01/18/2024 (with Rachel). Requested I be transferred to a supervisor who could address these issues today. Transferred to Julie F who is a Medicare Appeals Advocate! I then advised that I had been an employee of UnitedHealthcare, I have COBRA coverage for UHC Dental and I reviewed the history of the claims problems for my husband. Julie has no access to any data confirming that I have coverage. Julie attempted to call the 1-800 UHC dental number for customer service and NO ANSWER! 41 minutes into the call, Julie called the UHC Dental Customer Service number and requested to speak to a Claims Supervisor. At 59:24 minutes into the call, I was transferred to Adam. Adam put me on hold to look into my appeal and advised that there were no X-rays nor any documentation in my files. I advised him that my dental office had submitted the x-rays and narratives multiple times and had confirmation numbers to verify the successful uploading of the files. Adam called Bridgeview Dental and will have the dentist email files directly to him. REFERENCE # 48392785 Adam confirmed he has received the X Rays and a complete dental narrative on the crown. 02/08/2024 TC from Adam, UHC Dental Supervisor confirming all necessary clinical documentation has been received and forward to the dental clinical team for review. Adam will call me by 2/12/2024 for a status update. 3 minute call. 02/12/2024 NO CALL from UHC Dental 02/15/2024 Received letter denying payment of claim

Takes 2 hours for an advocate to answer the phone. I wanted to pay my bill and register but after talking to them I think it’s best for me to go somewhere els. Need to hire more people to answer the phones and more knowledgeable people. Booo

Great healthcare system.I was able to search for a dentist easily on their site and had no issues at the dentist I chose with the insurance. Good coverage for dental necessaries.

United Healthcare has some of the best Dental Insurance plans I have ever had. They are quick to pay the provider, and are very easy to work with. I have not been to a dentist or orthodontist office that does not take UHC Dental. I highly recommend choosing them as your Dental Insurance if you have a choice of providers.

It's great coverage, it's just hard to find a dentist that will take United. I don't usually have any issues with primary doctors, but when it comes to other practices, it becomes difficult to find. However, I found one recently and so far I've not received a bill or anything.

Fairly good coverage of routine treatments, cleanings. But if you have anything more advanced, there is a good chance they will deny it. We had a claim denied because my spouse's dentist insisted that a crown should be replaced (dentist's professional opinion). Because the original was not cracked, United denied it - twice. The reviewer was probably not a dentist. This is sort of like United maintaining that people get crowns replaced for entertainment value. Even appeals by the health care provider often get denied.

The amount I pay is quite affordable. I can reach them easily by phone. They pay the dentist promptly. You don't have to wait a period of time before they will cover a need.

We used UHC Medicare Advantage for three years. All seemed pretty good until I tried to make a dental claim which I was assured was covered, according to the contract I had signed onto. Well it was denied. I was talked into buying a dental rider which (foolishly) I did. Ultimately I discovered that for $2350 worth of needed dental surgery, UHC would pay less than $300. Their allowable rate is putrid and unrealistic. I am going with another plan for this open enrollment season. I appealed my original claim of $327 for dental cleaning and X-rays but after two months still not resolved. Of course I paid for all of my dental work out of pocket. Stay away. For some reason this company has really gone down hill,

United Healthcare has been the best healthcare and dental insurance we have had. Their network seems to be larger and accepted by more Doctors and Hospitals. They are just as good at their coverage of Dental. I would fully recommend them. The only we ended up changing was that their price went up.

I am new to Untied Health Care. I am impressed with the professional and easy to use web site. I like the links to find participating doctors and to my HSA account . The site has everything I need to easily manage and track my claims.

A couple of years ago my husband's company was using United healthcare and we did not have the best experience as we worked through dental costs. Our kids to not have the best teeth and unfortunately they have been to the dentist many times during their years. United was never easy to work with. We would always get our dental bill and insurance would cover significantly less than we had expected (based on prior insurance coverage form other carriers). I spent many hours on the phone attempting to get answers, but many times after waiting, I felt just as frustrated after talking as I did before. I would be cautious when using this insurance. Make sure that it is the best coverage for you and your family before signing on.

the Bind/Sunrest is garbage. I hate that my work only uses this option. It is stupidly expensive and useless. thank you for not covering insulin that I am not allergic to and having refused hospital visits due to lack of coverage.

I am writing as a dental office insurance coordinator and a providers office for UHC. This is the most unprofessional, disorganized company that we have ever delt with. In October of 2022, we noticed that several of our claims had not been paid. After contacting multiple times and doing my own research, UHC had been sending our claims to a totally different address. We were told after numerous calls with representatives all over the world, this was corrected. It was not! We get same run around everytime we call and have to repeat the situation to every representative we speak with , even after providing them with previous reference numbers. We also spoke with a Senior Advisor , that assured us it was being corrected and they see the issue after doing an audit from their end on our office/claims. For the past several days, we have been receiving electronic payments (EOB's) that are not even our patients. The EOB's have our dentist name and a totally different NPI. Once again we did our own research and located the dentist under the wrong NPI on our claims, She was in California, our office is in Alabama. They are also not getting paid on several of their claims. We have several thousand dollars of completed dental claims that we have still not received payment from UHC. We have called multiple times, sent emails, letters and still not resolved. When we ask for supervisor to contact us or to speak with them, we get placed on hold and then disconnected. We resubmit the claims that have not been paid on , they send back to us and say duplicate claim payment and never pay it. These are not duplicates, if they would check to see if payment has cleared, they would know that it has not. They were sent to wrong address. We have been at this address for over 10 years, the address UHC is mailing payments to is a residential address. We do not know how many UHC representatives we have to speak with to get this issue resolved, in keeps getting worse. We will not be recredentialing with UHC ever again , we see why no other dental office near us are providers for UHC. While typing this review, I just had the owner of the residence in which our claims have been randomly sent to since october of 2022 bring in another correspondence from UHC today, and this is fixed?? I will be filing a complaint with the insurance commissioners office. I would not recommend ever taking this insurance with UHC or any dental office being a provider of service for them . UHC is horrible, and never resolve issues.

Excellent customer service. I have them for my supplemental insurance. I never have to worry about going to the doctor and getting a bill. They take care of me!

STEER CLEAR OF UNITED HEALTHCARE DENTAL I haven't felt this violated since my bank account was hacked by a faux helpdesk. United Healthcare does nice work but United Healthcare DENTAL appears to be a total scam, from being referred to an 'in network' list of dentists that is, in my area at least, ALL THE DENTISTS IN YOUR AREA ... to insurance guidance from UHC Dental on how to handle out of network reimbursement; only to find everything you were told is untrue. They told me not to worry about my dental discount plan interfering with my UHC Dental plan. Today ... weeks after I paid for and received dental services ... I was told one voids the other. Now they say they're 'reimbursing my dentist' who I've already paid. 'And he will pay me?' No dentist I know waits weeks or months for payment. And the work I had done was a broken tooth with an exposed nerve. This is a total CF. I don't know if I'll ever see that money. I hope someone initiates a class action lawsuit.

I've used UnitedHealthcare my entire life, and I have always been able to rely on United! They've taken great care of me and covered my dental visits! Plus, their customer service has been top notch!

United Healthcare has been great insurance. Whenever I have to call about a question or claim, I've always been helped efficiently and the customer service reps do a great job at helping me understand my plan.

Great service and coverage. I have used this insurance multiple times.

I went to a dentist to get dentures and unbeknownst to me my insurance paid for everything g. I had no out of pocket expense!!!

We have had UHC for over 10 uyears. There are quality focote associated. The customer service is always helpful. The my UHC app is also very imfomsyice and easy to use

United Healthcare takes great care of me and my family. It has great coverage and a great selection of doctors. We found our favorite dentist through United Healthcare.

This insurance company has been very fair and helpful. Their coverage has been more than adequate and has been easy to use at nearly every doctor's office I wish to go to.

I have worked with UHC from the business side and also as a user - I have had wonderful experiences. Their coverage is incredible and their customer support is very helpful.

I've always been pleased with this healthcare. I've had low co-pays and many services covered.

United Healthcare is an average dental plan. They are very pricey. And the coverage isn't all that great. If you are on a tight budget I don't advise you get United Healthcare for dental insurance

UnitedHealthcare is decent dental insurance. It was the normal copays and nothing surprising came to me via the mail after my check ups. No complaints.

Our coverage has been excellent. We’re able to get cleanings every 6 months, sealants once a year for the kids, and xrays once a year.

The co pay is to high the deductible is to high. They need to come down on these charges about 20 dollars. The dental insurance sucks. If I didn't need it I would cancel it.

I have been very happy with UHC as my dental insurance carrier. It allows me to be able to have two cleanings per year.

This insurance is extremely reliable and helpful. They have good customer service and are transparent with what they cover.