August 9th, 2016 Fredericksburg, VA
Requested a refund and 9 weeks later I am still waiting. The answer I get is that they changed banks, the accounting department is behind and short staffed. I asked to speak to someone in accounting and was told that they do not speak to clients that is what client services is for. Client service is unable to answer the question of a refund time frame. They are working on it, they are submitted and then processed in order. i asked where I was in the submitted file. Can't tell me. I asked what the time frame was. Can't tell me. I said it can take 30 days to a year and the CSR's response was it could. This is a rip off! I am thankful that I decided to cancel when I did. They should really be ashamed of themselves. People reach out to them when they are struggling and this is how they take advantage. So disappointed!