February 3rd, 2016
I received the solicitation in the mail, saying that I was preapproved for a loan of up to $35,000. When I saw this, I knew that there were stipulations, and figured that it was some kind of ploy, intended to get me to call. I was not really expecting much from the program, however, I was willing to see how it would play out. When I got placed in touch with a representative, they proceeded to run my information and get an overall feel for my situation. Ultimately, I did not qualify for the loan option. Instead they wanted to redirect me to select the debt settlement option. They did not take the time to explain the methods that would be used to enact the settlement option, more so that I would be eligible to pay back my debt at a lower cost. They also did not take the time to inform me how my credit would be affected after the settlement had been reached and my debt had been paid off. Instead, my analyst proceeded to treat me like my credit score, completely ignoring the facts that led me to my situation, continuously stating that people with my credit score don't understand money and repayment options work and other condescending remarks such as these. They also proceeded to call me every week and send numerous emails for several months, which made me question if this program is so great, why hound me into trying to pursue their resolution program? I can only assume that the commission is pretty high for the analysts once they close a deal.
All in all, I was highly displeased with their marketing tactics, with the way that they treat their customers or potential customers, the constant calls and emails, and the overall lack of transparency and general interest in the well-being of the customer. They are ultimately just after the payday at the end.