National Debt Relief specializes in debt settlement services and boasts a number of accreditations and works with both unsecured and secured forms of debt. The company has quite the record of settling debts between 27 to 50 percent less than what its clients owe. Many customers frequently complain of always speaking to a different person every time they call in, causing some friction in the customer experience. Additionally, fees are relatively low but have the potential to be higher than the industry average.
- They work with some forms of secured debt (in addition to unsecured debt)
- 20 percent Fee – (competitive within the industry)
- Major industry accreditations with the AFCC and IAPDA
- Free consultations over the phone
- $7,500 minimum debt required (industry average)
Other Types of Debt
One thing that impressed us the most about the National Debt Relief program is its ability to not only work with unsecured debt, but some forms of secured debt as well, including private student loans; which is rare in this industry.
Another great aspect about National Debt Relief is the industry accreditations it holds with the AFCC, and the IAPDA. NDR is also compliant with the FTC. These accreditations help legitimize the organization and ensures they follow consumer-friendly best practices.
Past clients of National Debt Relief have indicated that they appreciate the transparency offered by the company, its speed of debt resolution, reasonable costs, and professional level of support. Additionally, there are National Debt Relief reviews from those who have canceled the service receiving unexpected refunds.
- Only in business since 2009
- No permanently-assigned representative for each client
- Customer complaints
Short Time In Business
One concern with National Debt Relief is that it has only been in business since 2009. While this is not a major problem, it is not quite enough time to establish a major track record in the industry.
No Permanently Assigned Rep
It appears that National Debt Relief does not have one representative that will handle each individual client’s case. This can be frustrating for those who call in to talk about their situation or case because they will often talk to a totally new representative. This can cost both the company and the clients time and cause frustration. We like to see it when companies personalize their services to customers.
Poor Customer Reviews
To corroborate our concern above, the most common complaint against National Debt Relief is that each time the client calls in, they get a different person. This can lead to an inconsistent level of service and support, along with clients feeling that nobody really cares about their situation. This is especially frustrating when attempting to resolve a cancellation or a complicated debt situation.