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Freedom Debt Relief

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9.4

Overall Score

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Doris Godwin Rocky Mount, NC

Customer care is very good. They answer questions clearly.

3 years ago

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Reply from Freedom Debt Relief

Thank you, Doris! We appreciate you taking out time to compliment our knowledgeable and talented advocates in Client Services. Providing our clients with a world-class customer experience is top priority for us! Please be sure to log into your Client Dashboard at to keep up with any important communications regarding your account. Thank you for choosing Freedom Debt Relief to achieve your financial goals!

Jul. 6th, 2019

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Ailien Wisconsin Rapids, WI

Making the debt relief process easy and rewarding!

3 years ago

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Reply from Freedom Debt Relief

Thank you for leaving a review, Ailien, and we're happy we could make this process an easy one for you! We look forward to assisting you at every step of your debt-free journey! Should you have any questions, please reach out to our Client Services department or reach out through your client dashboard at . Thank you for choosing Freedom Debt Relief.

May. 30th, 2019

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Mark

Fast and easy, very understanding counselor.

3 years ago

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Reply from Freedom Debt Relief

Thank you, Mark, for your kind feedback. We appreciate you for recognizing the awesome service that has been provided by our skillful advocates. Be sure to log on to your Client Dashboard at to monitor your progress toward your debt-free future! Thank you for choosing Freedom Debt Relief to meet your financial goals!

May. 24th, 2019

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Tanya jones Detroit, MI

I truly believe you guys get the job done no matter what

3 years ago

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Reply from Freedom Debt Relief

Tanya, you made the right decision by trusting us to assist you with your debt and we are excited to continue to assist you throughout your debt relief program! Please reach out to our Client Services department at (800) 655-6303 or if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!

May. 21st, 2019

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Patricia Cortez Henderson, NV

I am pleased with the work you have done to date

3 years ago

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Reply from Freedom Debt Relief

It is our pleasure, Ms. Cortez, to assist you on your debt-free journey. Thank you for sharing how pleased you are regarding our service. Remember you can view your account details at anytime by logging onto your client dashboard at . Thank you for being the best part of Freedom Debt Relief!

Apr. 23rd, 2019

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MANUEL E DELACRUZ Jamaica, NY

Thank you for the good service of paying off my debts.

3 years ago

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Reply from Freedom Debt Relief

Thank you for your review, Manuel. We appreciate you and we will continue to provide excellent service through your completion. Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!

Apr. 4th, 2019

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Angela Litton Mascoutah, IL

some confusion @ the beginning of debts filed

3 years ago

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Reply from Freedom Debt Relief

Hello Angela, Thank you for your honest feedback. We want to apologize for any negative experience you have had with Freedom Debt Relief and we invite you to ask your questions or concerns. We are happy to explain our program in detail and you can reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!

Apr. 4th, 2019

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Stephanie West Sacramento, CA

They have been good so far negotiating settlements for me.

3 years ago

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Reply from Freedom Debt Relief

It has also been our pleasure to, Stephanie. Congratulations on the progress you've made already! We are thrilled to witness how well you're progressing toward your financial freedom. Be sure to reach out to client services should any questions come up along the way. Thank you for allowing Freedom Debt Relief the opportunity to guide you to your debt-free future!

Apr. 2nd, 2019

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Noreen Cooke Coleman The Bronx, NY

I am not having the best experience with the company. People do not answer your questions and sound like robots.

3 years ago

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Reply from Freedom Debt Relief

Dear Noreen, We are sorry to hear about the issues you have experienced with our client service department! Our clients are our top priority and ensuring that they are receiving the best assistance from us is what we want you to feel. We hope we can turn this experience around for you and make this a better one. A member of our team will be reaching out to you privately to resolve the concerns you are having. Thank you for your time as it is valuable!

Mar. 29th, 2019

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Carl H. Yonkers, NY

Freedom Debt Relief has been attentive to my situation.

3 years ago

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Reply from Freedom Debt Relief

We thank you for your positive review, Carl! We're on your side at every step of your journey with us and should you have questions for us in the future, please don't hesitate to reach out to our client services team by calling (800) 655-6303 or email . Thank you for being a part of Freedom Debt Relief!

Mar. 15th, 2019

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Clarence Thompson Smiths, AL

They have been very professional and informative

3 years ago

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Reply from Freedom Debt Relief

We appreciate the compliments, Clarence. Thank you for taking out the time to share your feedback with us. Keep in mind you can view the details of your account by logging onto your client dashboard at . Thank you for choosing Freedom Debt Relief to meet your financial goals!

Feb. 4th, 2019

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Phillip Kahler Vestaburg, MI

company is good but website need to be more user friendly.

3 years ago

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Reply from Freedom Debt Relief

Dear Phillip, We're sorry to hear that our client dashboard hasn't been helpful for you. As much as we do encourage our clients to log in we understand at times it may be a lot of information but the more you visit your client dashboard the more it will become familiar to you. Our client service department is always more than happy to walk you through and explain how you can monitor your accounts on your client dashboard. Please reach out to our client services department at (800) 655-6303 for further assistance. Thank you for choosing Freedom Debt Relief!

Jan. 14th, 2019

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Beverly A Christenson Andover, MN

They. Took. Their. Time. And. Went. Over. Details.

3 years ago

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Reply from Freedom Debt Relief

That's rewarding to know, Beverly. Welcome to Freedom Debt Relief! We're so glad to hear your debt consultant took the time to make sure you had a thorough understanding of our program. As you begin your journey with us, please let us know if any questions or concerns happen to come up regarding your account. Client services can be reached at (800)655-6303 or via email at anytime assistance is needed. Thank you for being the best part of Freedom Debt Relief!

Jan. 7th, 2019

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Roger M Lucas

Excellent service, convenient, and easy to deal with

3 years ago

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Reply from Freedom Debt Relief

Thank you for your great review! We appreciate your comments and look forward to successfully assisting you through the remainder of your debt relief program! Please reach out to our client services department at (800) 655-6303 or should you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!

Feb. 27th, 2018

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dorothy casey

weight off my shoulders--decreasing my debt-quick answer to questions

3 years ago

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Reply from Freedom Debt Relief

Thank you for your positive review, Dorothy! We're thrilled to hear that you're getting the relief you deserve. Any time you have questions or concerns, please don't hesitate to contact client services by calling (800) 655-6303 or email . Thank you for choosing Freedom Debt Relief!

Dec. 27th, 2018

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tony ysaguirre

feeling less stressed with so many bills paid off.

3 years ago

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Reply from Freedom Debt Relief

Not only do we help with debt-relief, but we also help with stress relief too, Tony! We're happy to hear that you're moving forward positively. In the future, when you have questions or concerns, please don't hesitate to contact client services at (800) 655-6303 or email . Thank you for choosing Freedom Debt Relief!

Dec. 27th, 2018

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Sharron Mineo Tampa, FL

Very helpful very knowledgeable easy to deal with

3 years ago

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Reply from Freedom Debt Relief

Thank you, Sharron, for your excellent review! We strive to provide excellent service to all clients while settling all accounts in a timely manner. Please reach out to our client services department at (800) 655-6303 or if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!

Dec. 17th, 2018

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Kamarine Byrd The Bronx, NY

the customer service representative was very helpful.

3 years ago

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Reply from Freedom Debt Relief

Hello Kamarine, Thank you very much for your review. We strive to provide all of our clients with excellent customer service and we are proud to have demonstrated this thus far. We will continue to assist you through graduation and we are confident you have a very bright future ahead of you! Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!

Dec. 6th, 2018

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Tracy S Centreville, VA

Disappoint with the lack response when creditors send debt to third-party collection and file civil court claims

3 years ago

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Reply from Freedom Debt Relief

Hello Tracy, We’re so sorry to hear you have had a negative experience. Could you please send us your contact information in a private message so we can look into this further and have someone contact you?

Nov. 28th, 2018

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Gary Rogers, AR

So far so good, one to go. Keep up the great work!

3 years ago

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Reply from Freedom Debt Relief

Congratulations on having one remaining account, Gary! We would also like to encourage you to keep up the excellent work! You have done a terrific job sticking to the program and resolving account balances. As you progress towards graduation, always know we are here to support your every step. Feel free to contact client services whenever you have questions and/or concerns regarding your account. Thank you for choosing Freedom Debt Relief! Here's to your debt-free future!

Nov. 20th, 2018

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Sandra Euless, TX

Very knowledgeable staff. Good advice procided

3 years ago

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Reply from Freedom Debt Relief

We're delighted that you're enjoying the services we're providing you, Sandra! We take great pride in our client services team and we're pleased to hear that our team is meeting your expectations! We thank you for choosing Freedom Debt Relief and please don't hesitate to reach out to client services with quetsions, simply call (800) 655-6303 or email .

Nov. 15th, 2018

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Tony Tulare, CA

It’s been awful. I have shared with you all my complaints and no feedback from you guys have been returned.

3 years ago

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Reply from Freedom Debt Relief

We're very sorry to hear that you've had a negative experience, Tony. We want to be sure that your concerns are addressed. We will have a member of our team reach out to you shortly to discuss your account and hopefully resolve your concerns. Thank you for your continued patience.

Oct. 12th, 2018

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Marquisa Parham Lady Lake, FL

I really like how personal & informative everyone has been.

4 years ago

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Reply from Freedom Debt Relief

Marquisa, we really appreciate your positive review! It really makes us happy to hear all these great comments! Please reach out to our client services department at (800) 655-6303 or with any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!

Sep. 6th, 2018

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Vicki Johnson Fort Worth, TX

Wow, 2 months in and I have a settlement!

4 years ago

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Reply from Freedom Debt Relief

Thank you for sharing your positive experience about the program, Vicki! That's awesome news about your first settlement, as this is one step closer on becoming debt free! Please reach out to our client services department at (800) 655-6303 or with any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!

Sep. 5th, 2018

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Vicki Johnson Fort Worth, TX

Wow, 2 moths in and I got a settlement!

4 years ago

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Reply from Freedom Debt Relief

Thank you for sharing your positive experience about the program! That's awesome news about your first settlement, as this is one step closer on becoming debt free! Please reach out to our client services department at (800) 655-6303 or with any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!

Sep. 5th, 2018

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Wanidchaya Patananupap McLean, VA

Freedom debt relief helping me to pay the debts.

4 years ago

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Reply from Freedom Debt Relief

Thank you for your positive review of the program. Please reach out to our client services department at (800) 655-6303 or with any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!

Aug. 17th, 2018

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Wanda Russell DeRidder, LA

Haven't been long enough to know. I am not use to receiving late notices, and now I'm getting late notices.

4 years ago

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Reply from Freedom Debt Relief

Thank you for your review, Wanda. We would love to help you resolve, with these notices you're receiving. Please contact our Client Services department at (800) 655-6303, so they can explain to you on how to change your contact information with these creditors.

Aug. 16th, 2018

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Abel Cary

The customer service was informative and very helpful in setting thing's up

4 years ago

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Reply from Freedom Debt Relief

Thank you for your great review, Able. Please consider updating your star rating to reflect the service you feel you have received thus far. We look forward to your continued success with the program!

Aug. 16th, 2018

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Amie Reeves Warrenton, NC

Very friendly, understanding, professional, & thorough.

4 years ago

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Reply from Freedom Debt Relief

Thank you for your positive review of the program. Please reach out to our client services department at (800) 655-6303 or with any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!

Aug. 17th, 2018

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Karla J Arganda Merced, CA

I liked how Freedom Debt Relief helped me reduce my debt.

4 years ago

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Reply from Freedom Debt Relief

Thank you for your great review. Please reach out to our Client Services department at (800) 655-6303 or with any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!

Aug. 16th, 2018

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alan beaulieu Perryville, MO

I didn't have to do anything . They did it all.

4 years ago

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Reply from Freedom Debt Relief

Thank you for your positive review of the program. Please reach out to our client services department at (800) 655-6303 or with any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!

Jul. 17th, 2018

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Debra Killeen, TX

I am new to the program, so far it has all been positive.

4 years ago

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Reply from Freedom Debt Relief

Thank you for your positive review of the program. Please reach out to our client services department at (800) 655-6303 or with any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!

Jul. 17th, 2018

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Lisa Jonas Arnold, MD

I like it a lot but I don’t like the fees

4 years ago

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Reply from Freedom Debt Relief

Thank you for your positive review of the program. Please reach out to our client services department at (800) 655-6303 or with any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!

Jul. 17th, 2018

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Sandra Womac Watervliet, MI

Would like to see more process. Thinking about dropping the program.

4 years ago

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Reply from Freedom Debt Relief

We’re so sorry to hear you have had a negative experience. Could you please send us your contact information in a private message so we can look into this further and have someone contact you?

Jul. 17th, 2018

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Adrian Ford Brooklyn, NY

They work very fast and get right to their business

4 years ago

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Reply from Freedom Debt Relief

Thank you for your positive review of the program. Please reach out to our client services department at (800) 655-6303 or with any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!

Jul. 17th, 2018

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Rae Ann Edwards Ocean City, MD

Application was easy, and I feel that Freedom Debt Relief will help me .

4 years ago

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Reply from Freedom Debt Relief

We appreciate you sharing the ease of our application process. Now that you have been with us for some time, we wanted to check in with you to make sure you didn't have any unanswered questions or concerns. If you do, please reach out to our client services department at (800)655-6303 for immediate assistance. Thank you for choosing Freedom Debt Relief, RaeAnn!

Oct. 27th, 2018

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Thomas E. Cook Jr. San Antonio, TX

Good negotiation. I was satisfied with the reduction amount

4 years ago

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Reply from Freedom Debt Relief

Thank you for your review and thank you for choosing Freedom Debt Relief! We look forward to your success in the program! Please reach out to our client services department at (800) 655-6303 or should you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!

May. 22nd, 2018

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Gerardo Carreon Plano, TX

Freedom help me to pay all my accounts without strees

4 years ago

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Reply from Freedom Debt Relief

Thank you for your review and thank you for choosing Freedom Debt Relief! We look forward to your success in the program! Please reach out to our client services department at (800) 655-6303 or should you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!

May. 22nd, 2018

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ETHEL TURNER Chesapeake, VA

I am just pleased with the company. Every time I call and ask then a question they explain it to me very good.

4 years ago

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Reply from Freedom Debt Relief

We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you. Thank you for choosing Freedom Debt Relief!

Mar. 9th, 2018

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Stephen Torres Los Angeles, CA

Freedom stands by you when you fall into a bad situation.

4 years ago

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Reply from Freedom Debt Relief

Thank you so much! We are thrilled to receive your 5-star review and we look forward to helping you reach your goals of financial freedom! Please reach out to our client services department at (800) 655-6303 or should you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!

Mar. 9th, 2018

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Fran Jackson Plano, TX

Great coaching on the process. Very factual.

4 years ago

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Reply from Freedom Debt Relief

Thank you for your review and thank you for choosing Freedom Debt Relief! We look forward to your success in the program! Please reach out to our client services department if you have any questions or comments regarding your account.

Mar. 26th, 2018

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Art Goodman Fort Lauderdale, FL

Just started and and is meeting expectations, no issues.

4 years ago

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Reply from Freedom Debt Relief

Thank you so much! We are thrilled to receive your 5-star review and we look forward to helping you reach your goals of financial freedom! Please reach out to our client services department at (800) 655-6303 or should you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!

Mar. 9th, 2018

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Dallas Lasich Billings, MT

FOR has done a fine job at helping me can't wait to bedone

4 years ago

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Reply from Freedom Debt Relief

Thank you so much! We are thrilled to receive your 5-star review and we look forward to helping you reach your goals of financial freedom! Please reach out to our client services department at (800) 655-6303 or should you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!

Mar. 9th, 2018

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Warren Woods Creston, IA

better estimated time when debt will be cleared

4 years ago

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Reply from Freedom Debt Relief

Thank you for your positive review! We look forward to your continued success with Freedom Debt Relief! Please reach out to our client services department at (800) 655-6303 or with any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!

Mar. 9th, 2018

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Wieslaw Lepkowski Philadelphia, PA

To slow :( please speed this because it is a very stressful,,thank you .

4 years ago

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Reply from Freedom Debt Relief

Thank you for providing this feedback! Settlements are dependent on sufficient funds in the dedicated account, along with the creditor's willingness to settle. If you would like to know what steps you can take to accelerate the negotiations process, please reach out to our Client Services department at (800) 655-6303. Thank you for choosing Freedom Debt Relief!

Mar. 1st, 2018

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Stella Carlen Golden Valley, AZ

It been good, been communication all the way through.

4 years ago

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Reply from Freedom Debt Relief

Thank you so much! We are thrilled to receive your 5-star review and we look forward to helping you reach your goals of financial freedom! Please reach out to our client services department at (800) 655-6303 or should you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!

Mar. 9th, 2018

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Dave Richards Miami, FL

They make the process very easy to understand.

4 years ago

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Reply from Freedom Debt Relief

Thank you for your great review! We appreciate your comments and look forward to successfully assisting you through the remainder of your debt relief program! Please reach out to our client services department at (800) 655-6303 or should you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!

Feb. 27th, 2018

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Johnson M. Franklin, KY

I made a request about 10 days ago and never heard anything from You untill now and You are wanted a survey.

4 years ago

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Reply from Freedom Debt Relief

We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

Feb. 27th, 2018

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Noemi Yuma, AZ

It is a great program. It is really helping me .

4 years ago

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Reply from Freedom Debt Relief

Thank you for your great review! We appreciate your comments and look forward to successfully assisting you through the remainder of your debt relief program! Please reach out to our client services department at (800) 655-6303 or should you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!

Feb. 27th, 2018

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John Harley The Bronx, NY

So far so good. I am really only starting with the process.

4 years ago

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Reply from Freedom Debt Relief

Thank you for your great review! We appreciate your comments and look forward to successfully assisting you through the remainder of your debt relief program! Please reach out to our client services department at (800) 655-6303 or should you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!

Feb. 27th, 2018