Name: Freedom Debt Relief
Rating: 4.7

check_circle

Verified Customer

star star_border star_border star_border star_border

Doneta

Screwed me on a debt we're I had to pay the full bill plus extra 1000 dollar fees. Also their attorneys are useless

4 years ago

Reply from Freedom Debt Relief

We're sorry to hear this was the experience you had in our program, Doneta. Unfortunately, some creditors will choose litigation as an option when collecting on an outstanding balance. It is understandable why you would be frustrated regarding the matter. We would like an opportunity to view the details of your account and further discuss the concerns mentioned. One of our experienced team members will be reaching out to you shortly. Thank you for choosing Freedom Debt Relief as a guide to financial freedom.

Oct. 19th, 2019

check_circle

Verified Customer

star star star star star_border

Harold Whittlesey

Communication is weak, but other than that everything is OK

4 years ago

Reply from Freedom Debt Relief

We appreciate you sharing your honest feedback with us, Mr. Whittlesey. Thank you for complimenting our services! However, we are disappointed to hear there seems to be a lack of communication on our part. We work constantly to improve how we communicate with our clients at every stage of their program, so thank you for your feedback and know that we are working on it! Thank you for choosing Freedom Debt Relief!

Oct. 19th, 2019

check_circle

Verified Customer

star star star star star_border

Anonymous

Breaking down my debt. making it more easier to manage

4 years ago

Reply from Freedom Debt Relief

That is wonderful to hear! We are glad to hear about the benefits you've gained from using our services. Be sure to log into your Client Dashboard at to view any important communications about your account. Thank you for choosing Freedom Debt Relief to meet your financial goals.

Oct. 19th, 2019

check_circle

Verified Customer

star star star star star_border

Mabell

Great! Positive experience, great customer service

4 years ago

Reply from Freedom Debt Relief

Thank you for complimenting our Client Services team, Mabell. We constantly work on improving how we service our clients. Please let us know how we can continue supporting your debt-free journey. Thank you for choosing Freedom Debt Relief!

Oct. 19th, 2019

check_circle

Verified Customer

star star star star star_border

Nadita Mason

I'm happy that two I my debts were settled

4 years ago

Reply from Freedom Debt Relief

Congratulations on your new settlements, Nadita. Keep up the excellent work! If you come across any questions or concerns, please contact customer service at 1 (800) 655-6303 or visit your Client Dashboard at . Thank you for choosing Freedom Debt Relief.

Oct. 15th, 2019

check_circle

Verified Customer

star star star star star_border

Karen Edwards

Communication with customer service. Online support.

4 years ago

Reply from Freedom Debt Relief

Thank you for your review, Karen! It's always in our best interest to make sure we give you the best experience we can. If you have any questions or concerns, please don't hesitate to contact Client Services they can be reached at 1-800-655-6303 or via email at . Thank you for allowing Freedom Debt Relief to guide you to your debt-free future.

Jul. 30th, 2019

check_circle

Verified Customer

star star star star_border star_border

Normand

They've been pretty cooperative with us but I don't hear from them very often.

4 years ago

Reply from Freedom Debt Relief

Thank you for your review, Normand! We are happy to hear that you are pleased with our services thus far. However, we are an inbound call center, for any questions or concerns, please do not hesitate to give us a call at 1(800)655-6303 or you can follow along with your program progress online through your Client Dashboard at www.fdrclient.com. Thank you for choosing Freedom Debt Relief!

Aug. 3rd, 2020

check_circle

Verified Customer

star star star star star_border

Rebecca Canoga Park, CA

Thank you for helping me when I needed it.

4 years ago

Reply from Freedom Debt Relief

Thank you for sharing your positive experience, Rebecca! WE are excited to resolve your debt. If you ever have any questions please reach out to us at (800) 655-6303 or jump on your Client Dashboard at . Thank you for choosing Freedom Debt Relief!

Jul. 18th, 2019

check_circle

Verified Customer

star star star star star_border

GDA

Has improved a lot. Quick to respond, knowledgeable

4 years ago

Reply from Freedom Debt Relief

We appreciate your feedback! It is important to us to give you knowledge about the program and that we keep you update with your account. For any questions or concerns, feel free to contact customer service at 1 (800) 655-6303 or visit your Client Dashboard at . Thank you for choosing Freedom Debt Relief.

Jul. 9th, 2019

check_circle

Verified Customer

star star star star star_border

Anonymous

Satisfactory and regular contact. Too early to fully judge

4 years ago

Reply from Freedom Debt Relief

We are happy to hear that our services are meeting your needs! Feel free to reach out to Client Services if you ever need any assistance via phone or e-mail at (800) 655-6303 or . Thank you for choosing Freedom Debt Relief!

Jul. 9th, 2019

check_circle

Verified Customer

star star star_border star_border star_border

joanne dominytus

haven't heard much from them lately--been with them since oct. phone calls have let up..

4 years ago

Reply from Freedom Debt Relief

Thank you for your feedback, Joanne. We are sorry that you are experiencing any dissatisfactions. It is important for us to keep you informed when there is an issue that needs your attention. We are always happy to give you an update on your account. You can give us a call, if you find yourself having any questions or concerns, at 1 (800) 655-6303 or visit your Client Dashboard at for 14/7 updates. Thank you for choosing Freedom Debt Relief.

Jul. 9th, 2019

check_circle

Verified Customer

star star star star star_border

James Heikens

It works. Your credit score suffers in process,

4 years ago

Reply from Freedom Debt Relief

Thank you for taking the time to review us, James! We are pleased to hear your experience with our Client Services department has been positive. If you would like further assistance with the dashboard or have questions regarding any temporary credit impact, we recommend reaching out to our client services department at (800) 655-6303 or .

Jul. 2nd, 2019

check_circle

Verified Customer

star star star star_border star_border

Emily Bryant

I have not gotten information to successfully log into my account

4 years ago

Reply from Freedom Debt Relief

We're very disappointed to hear this, Ms. Bryant. It's very important for our clients to have the ability to review their account information. We would be more than happy to assist you in setting up a login and password for your Client Dashboard. A team specialist will be reaching out to you shortly. We appreciate the opportunity to service your financial needs. Thank you for choosing Freedom Debt Relief.

Jul. 3rd, 2019

check_circle

Verified Customer

star star_border star_border star_border star_border

Sharon

Good one very helpful, informative great website you can always review your accounts and status of them

4 years ago

Reply from Freedom Debt Relief

Thank you, Sharon, for the positive feedback. We are glad to know you feel comfortable and confident in navigating your Client Dashboard. Please let us know if you ever have any questions about your account. We are available 7 days a week to support your debt-free journey! Client Services can be reached by calling (800)655-6303 or via email at . Thank you for being the best part of Freedom Debt Relief!

Jul. 3rd, 2019

check_circle

Verified Customer

star star star star star_border

Vicky

Information from them before making decision

4 years ago

Reply from Freedom Debt Relief

We appreciate your feedback, Vicky. It is good to know that you received all the information you needed to take the first step to resolving your debt. We look forward to helping you reach your financial goals. If you come across any questions or concerns, please contact customer service at 1 (800) 655-6303 or visit your Client Dashboard at . Thank you for choosing Freedom Debt Relief.

Jul. 3rd, 2019

check_circle

Verified Customer

star star star star star_border

emilio giaccone

very satisfaid for the costumer service certanly yes

4 years ago

Reply from Freedom Debt Relief

Thank you for your feedback, Emillio! Our team is committed to your success on your path to financial freedom. You can also check on your program online, on your Client Dashboard or contact Client Services, they can be reached at 1-800-655-6303. Thank you for choosing Freedom Debt Relief.

Jul. 2nd, 2019

check_circle

Verified Customer

star star star star star_border

Loren Cox

Very good. Only a few areas that need more clarification.

4 years ago

Reply from Freedom Debt Relief

We appreciate your review, Loren! If you have any questions regarding your program, please don't hesitate to contact our Client Services team by calling (800) 655-6303 or email . Thank you for choosing Freedom Debt Relief!

Jun. 13th, 2019

check_circle

Verified Customer

star star star star star_border

Anonymous

Saved me a lot of stress in my debt trouble difficulties

4 years ago

Reply from Freedom Debt Relief

Thank you for sharing your feedback. It has been an absolute pleasure to resolve your debt, working as a team. Our team wants to congratulate you on taking the leap to a better financial future. If you have any questions, just give us a call at 800-655-6303. Our Customer Service Representatives are ready to help. Thank you for letting Freedom Debt Relief be your partner on your journey to a debt-free future.

Jun. 12th, 2019

check_circle

Verified Customer

star star star star star_border

Adi Oz

Good so far and customer service has been very helpful!

4 years ago

Reply from Freedom Debt Relief

Thank you for sharing your feedback, Adi. It is rewarding to hear such great feedback about our Client Services team. Don't forget you can check on your progress on the Client Dashboard located at . Thank you for choosing Freedom Debt Relief!

Jun. 12th, 2019

check_circle

Verified Customer

star star star star star_border

Chad Thompson

They are very professional and easy to talk with.

4 years ago Edited January 10, 2024

Reply from Freedom Debt Relief

Hi Chad! Thank you for your review! We are happy to hear you are satisfied with our Customer Service team! We are here to support you every step of the way, so please do not hesitate to contact us have any time you have questions or concerns! We can be reached at 1(800)655-6303 or by email at [email protected]. Thank you for choosing Freedom Debt Relief!

Aug. 4th, 2020

check_circle

Verified Customer

star star star star star_border

Tim Dillon Havertown, PA

Good Service, Keep you informed every step of the way.

4 years ago

Reply from Freedom Debt Relief

We're so glad to hear this, Tim. Keeping the lines of communication open with our clients greatly aids them in successfully completing our program. It is extremely rewarding to hear you appreciate our efforts. Please let us know how we can continue to support every step of your debt-free journey. Thank you for choosing Freedom Debt Relief!

Jun. 5th, 2019

check_circle

Verified Customer

star star star star star_border

Sherma Charles

My experience has been wonderful so far.

4 years ago

Reply from Freedom Debt Relief

Thank you for sharing with us, Sherma. We hope to continue providing you with superb customer service! Always feel free to contact your Client Services team at (800)655-6303 or via email at when assistance is needed. Thank you for being the best part of Freedom Debt Relief. Here's to your debt-free future!

May. 30th, 2019

check_circle

Verified Customer

star star star star star_border

CHARITY GILES

LIFE SAVER, VERY HELPFUL AND VERY INFORMATIVE

4 years ago

Reply from Freedom Debt Relief

That means a lot to us, Ms. Giles. It's always amazing to hear clients share how greatly they've benefited from enrolling into our program. Thank you so much for sharing! Be sure to contact your Client Services team with any other questions that come up along the way. Thank you for choosing Freedom Debt Relief as your guide to a debt-free future!

May. 30th, 2019

check_circle

Verified Customer

star star star star star_border

Maria H. Rosado

When I call the second time the staff was very helpful.

4 years ago

Reply from Freedom Debt Relief

Thank you for leaving a review, Maria and we’re here to support you at every step of your debt-free journey! Please contact our Client Services team any time you have questions. Give them a call at (800)655-6303 or you can chat with us through your client dashboard at . Thank you for choosing Freedom Debt Relief!

May. 31st, 2019

check_circle

Verified Customer

star star star star star_border

Raymond E. Buote

Seems to be effective, I just wish for a faster response.

4 years ago

Reply from Freedom Debt Relief

We appreciate your honest review, Raymond. Our program does take some time, patience, and a little elbow grease, but we can assure you that your hard work will be worth it! Don't forget that our Client Services team is here for you seven days a week to answer any questions for have for us. They can be reached by calling (800) 655-6303 or email . Thank you for choosing Freedom Debt Relief!

May. 31st, 2019

check_circle

Verified Customer

star star_border star_border star_border star_border

Kevin

The customer service wasn't very responsive. They don't communicate and they didn't keep me informed on their progress.

4 years ago

Reply from Freedom Debt Relief

We're very sorry to hear, Kevin, that you do not feel you are receiving adequate customer service. Our goal is to provide a world-class customer service experience to each and every one of our clients. If you've experienced anything less than this, again, we do apologize. We would like an opportunity to work with you directly to resolve any remaining concerns you have. A team specialist will be reaching out to you shortly. We appreciate the opportunity to service your financial needs. Thank you for choosing Freedom Debt Relief.

May. 21st, 2019

check_circle

Verified Customer

star star star star star_border

Marianne

They've been very kind and answered all of my questions.

4 years ago

Reply from Freedom Debt Relief

Thank you for sharing your review, Marianne. At Freedom Debt Relief we have a highly trained team of Client Advocates that are thrilled to assist you with any questions or concerns you have. We are looking forward to seeing you graduated! Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!

May. 21st, 2019

check_circle

Verified Customer

star star star_border star_border star_border

Roxanne

I don't think their negotiation skills is up to par to what they say they're going to do.

4 years ago

Reply from Freedom Debt Relief

We appreciate your feedback, Roxanne. Please know that our negotiators work tirelessly to obtain the best settlements possible on behalf of our clients. We are the experts in debt settlement. Our negotiators have built relationships with thousands of creditors. We know when to settle and how to prioritize your settlements; all based on your individual situation in terms of how much you owe and to whom.

If you have any questions about your Graduation Path, please do not hesitate to reach out to our Client Services team for assistance. We are available 7 days a week and can be reached by calling (800)655-6303 or via email at . You can also choose to chat with us live when logged on to your Client Dashboard at . Thank you for choosing Freedom Debt Relief!

May. 21st, 2019

check_circle

Verified Customer

star star star_border star_border star_border

Ginny Brooks

They're very misleading. I'm actually settling things on one of my credit cards myself.

4 years ago

Reply from Freedom Debt Relief

Ginny, we appreciate your honest feedback. We're sorry to hear about your experience with our company. We would be more than happy to discuss your concerns with you. Please give us a call at 800-655-6303. Thank you for choosing Freedom Debt Relief!

Aug. 6th, 2020

check_circle

Verified Customer

star star star star star_border

Gina

Sometimes the customer service does not respond.

4 years ago

Reply from Freedom Debt Relief

Thank you for your honest review, Gina. Freedom Debt Relief is happy to assist you in every way we can and we apologize if you were not able to reach us. We would invited you to contact one of our highly trained Client Advocates at 1 (800) 655-6303 and they will answer any questions or concern you have. Thank you for choosing Freedom Debt Relief!

May. 22nd, 2019

check_circle

Verified Customer

star star star star star_border

maurice schlaht

great help from people that call they explain and do well

5 years ago

Reply from Freedom Debt Relief

We appreciate your kind feedback regarding our advocates in client services. It is always exhilarating to hear clients share the positive experiences they've had with us. Keep in mind you can view your account details at anytime by logging onto your client dashboard at . Thank you for being the best part of Freedom Debt Relief!

Apr. 17th, 2019

check_circle

Verified Customer

star star star star_border star_border

Tara Alford

Good company, satisfied so far with their attention to my needs.

5 years ago

Reply from Freedom Debt Relief

Thank you for your feedback, Ms. Alford. We would like to congratulate you on the tremendous amount of progress you've made since enrolling with us. Keep up the excellent work! Know that we are available 7 days a week to address any questions or concerns that come up along the way. Thank you for choosing Freedom Debt Relief as a guide to your financial freedom!

Apr. 3rd, 2019

check_circle

Verified Customer

star star star star star_border

Thomas Vander Weide Jr

Nothing but Good service so far and great customer service

5 years ago

Reply from Freedom Debt Relief

We appreciate your positive feedback. Welcome to Freedom Debt Relief! We're excited to have the opportunity to witness your progression toward financial freedom. We also would like to congratulate you on having such an amazing start in our program! Please let us know if any questions come up for you about your account. Thank you for choosing Freedom Debt Relief to meet your financial goals.

Apr. 4th, 2019

check_circle

Verified Customer

star star star star star_border

Paul F Martin Herkimer, NY

Great communication. Very easy to work with.

5 years ago

Reply from Freedom Debt Relief

We appreciate the feedback. Thank you for sharing how easy you find it to follow our process. However, we are here to address any questions or concerns that come up for you. Client services is available 7 days a week and can be reached by calling (800)655-6303 or via email at . Thank you for choosing Freedom Debt Relief to meet your financial goals!

Mar. 19th, 2019

check_circle

Verified Customer

star star star star star_border

Larry Klepp Waterford, WI

Great people in customer service, very helpful.

5 years ago

Reply from Freedom Debt Relief

Thank you for the compliment, Mr. Kleep! We're so glad to hear you are enjoying your time with us. Keep in mind you can also view the details of your account at anytime by logging onto your client dashboard at . Thank you for choosing Freedom Debt Relief as a guide to your debt-free future!

Mar. 19th, 2019

check_circle

Verified Customer

star star star star star_border

Gerald Hammerle

Was surprised by amount charged upon getting a settlement.

5 years ago

Reply from Freedom Debt Relief

Thank you for bringing this to our attention, Gerald. Our settlements are a fixed amount and if you compare our fees to 100% of your debt + interest %, you should still see savings. If you have questions about our fees and how we process them, we encourage you to reach out to our client services team. They can be reached by calling (800) 655-6303 or email . Thank you for choosing Freedom Debt Relief!

Mar. 13th, 2019

check_circle

Verified Customer

star star_border star_border star_border star_border

Disappointed

Very disappointed. They let a 600$ credit card go a year and now it's over 4000$. I'm sick over this.

5 years ago

Reply from Freedom Debt Relief

Thank you for sharing your feedback. We’re so sorry to hear you have had a negative experience. Could you please send us your contact information in a private message so we can look into this further and have someone contact you?

Mar. 5th, 2019

check_circle

Verified Customer

star star star star star_border

Judy

Easy to deal with, like communication process.

5 years ago

Reply from Freedom Debt Relief

Thank you for complimenting our communication efforts. We've worked extremely hard over the years to improve how we communicate with our clients. It is rewarding to know you've recognized our efforts! Keep in mind that you can also view the details of your account at any time by logging onto your client dashboard at . Thank you for choosing Freedom Debt Relief to meet your financial goals!

Mar. 6th, 2019

check_circle

Verified Customer

star star star star star_border

Yenifrel corona

Not to clear about some things but still like it

5 years ago

Reply from Freedom Debt Relief

Any time you have questions for us, please don't hesitate to reach out, Yenifrel! Our team is knowledgeable and eager to help! They can be reached by calling (800) 655-6303 or log onto your client dashboard at and chat with us! Thank you for choosing Freedom Debt Relief!

Mar. 5th, 2019

check_circle

Verified Customer

star star_border star_border star_border star_border

Sandra Greeneville, TN

When I started, they told me what I'll have to pay and it's more than doubled so I'm no better off than I was before.

5 years ago

Reply from Freedom Debt Relief

Thank you for bringing this to our attention, Sandra. There are a few scenarios where we would recommend increasing your deposit for a period of time and should always to your benefit. That being said, we'd like an opportunity to review your account with you and hopefully resolve any questions or concerns you may have regarding your program deposit. Could you please send us your contact information in a private message and we'll have a member of our team reach out to you shortly. Thank you.

Feb. 27th, 2019

check_circle

Verified Customer

star star star star_border star_border

Ellis Blair

Things or answers aren't explained to me as well as I would like.

5 years ago

Reply from Freedom Debt Relief

Dear Ellis,

We would like to extend our sincere apology if you feel like we have not been helpful in answering your questions. We strive to make sure we are being the best assistance to all of our clients and making sure they understand how their debt relief program works. We would be more than happy to review your account with you and resolve your questions and concerns. A member of our team will be reaching out to you.

Feb. 13th, 2019

check_circle

Verified Customer

star star star star star_border

Bryan

Good experience, helpful staff and easy to manage website

5 years ago

Reply from Freedom Debt Relief

Hello Bryan,

Thank you for your awesome review. We are very thankful to have you enrolled in our program and we love to hear you are using the Client Dashboard. Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!

Jan. 23rd, 2019

check_circle

Verified Customer

star star star star star_border

Ruby Lambert

Service is ok. Changing representatives is confusing.

5 years ago

Reply from Freedom Debt Relief

Thank you so much! We are thrilled to receive your 5-star review and we look forward to helping you reach your goals of financial freedom! Please reach out to our client services department at (800) 655-6303 or should you have any questions or comments regarding your account.

Thank you for choosing Freedom Debt Relief!

Apr. 18th, 2018

check_circle

Verified Customer

star star star star star_border

William Titusville, PA

The customer service handled things quickly.

5 years ago

Reply from Freedom Debt Relief

We work hard to have a world-class client services team and we're happy to hear that we've met your expectations, William! Please continue to contact client services when you have questions or concerns, simply call (800) 655-6303 or email . Thank you for choosing Freedom Debt Relief!

Jan. 3rd, 2019

check_circle

Verified Customer

star star star star star_border

Barbara

Patience, knowledge and customer service

5 years ago

Reply from Freedom Debt Relief

Thank you for your great review, Barbara! We appreciate your kind words and we're all looking forward to your success. Additionally, don't forget we have a world-class client services team that's ready to answer any questions or concerns you have along the way, simply call (800) 655-6303 or log onto . Thank you for being a part of Freedom Debt Relief!

Jan. 3rd, 2019

check_circle

Verified Customer

star star star star star_border

Leslie Hale

Excellent. Have accomplished what they said they'd do.

5 years ago

Reply from Freedom Debt Relief

We're proud of the work we do, Leslie! We're happy to hear that you're pleased with your program and don't hesitate to reach out any time you have questions or concerns. Give us a call at (800) 655-6303 or log onto . Thank you for choosing Freedom Debt Relief!

Jan. 2nd, 2019

check_circle

Verified Customer

star star star star star_border

paula

good but wish all creditors were at least contacted

5 years ago

Reply from Freedom Debt Relief

Thank you for your honest review, Paula. When it comes to contacting your creditors, we, unfortunately, don't reach out to all of them at once, however, there is a reason we don't! We encourage you to call customer service at (800) 655-6303 or watch our helpful videos on your client dashboard at to learn more. Thank you for choosing Freedom Debt Relief!

Dec. 19th, 2018

check_circle

Verified Customer

star star star star star_border

Shirley Israel

customer service, professional, knowledgeable

5 years ago

Reply from Freedom Debt Relief

Shirley, we are so thrilled to receive such positive feedback! It's our pleasure to be able to provide you with the best experience and to have this journey go as smooth as possible. We look forward to continuing to assist you. Please reach out to our client services department at (800) 655-6303 or if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!

Dec. 19th, 2018

check_circle

Verified Customer

star star star star star_border

Janet

They answer all my questions very well when I call.

5 years ago

Reply from Freedom Debt Relief

Janet, we are so thrilled to receive such amazing feedback! We look forward to many more great experiences. Please reach out to our client services department at (800) 655-6303 or if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!

Dec. 20th, 2018

check_circle

Verified Customer

star star star star star_border

Kathy Pennell

Professional, efficient, compassionate and helpful

5 years ago

Reply from Freedom Debt Relief

Kathy, we are over the moon to receive such stunning feedback! We take pride in what we do and how we make sure all clients are having a lifetime of experience with our company. Please reach out to our client services department at (800) 655-6303 or if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!

Dec. 20th, 2018