Freedom Debt Relief, a subsidiary of Freedom Financial Network, has resolved billions in debt since its founding in 2002.

The company has considerable industry experience and high client satisfaction ratings.

With all the major industry accreditations, Freedom Debt Relief is a great option for many consumers. Its minimum debt requirement is $7,500. Freedom Debt Relief accepts clients dealing with financial hardship that meet this threshold and clients that can make regular payments to an account to pay for settlements. Freedom Debt Relief employs professional debt experts to negotiate and settle debt for those suffering financial hardship.

The company offers a debt settlement program that involves negotiating with creditors to lower total debt owed and is available in 38 states.

On average, Freedom Debt Relief charges 22 percent of your total enrolled debt, which means the cost varies depending on your financial situation. To settle a $20,000 debt, it will cost around $4,000.

View Freedom Debt Relief reviews below.

The Good

  • Excellent Settlement Program and Debt Relief Services
  • Experience and Accreditations
  • Great Freedom Debt Relief Reviews
  • Online Dashboard
  • No Fees Charged Until After Debt is Settled

Excellent Settlement Program and Debt Relief Services

Freedom Debt Relief has several great advantages to its debt settlement services including:

  • Low minimum of $7,500 in debt to begin debt settlement
  • Costs between 15 and 25 percent of the total unsecured debt
  • Free consultation with a Certified Debt Consultant

Freedom Debt Relief offers a free consultation with a highly trained, IAPDA-certified debt consultant when a consumer decides to enlist the company's debt settlement services.

Experience and Accreditations

As an accredited debt relief company, Freedom Debt Relief (FDR) has over 17 years of experience in the debt settlement industry. It has settled over two million accounts since its founding and regularly settles over 50,000 accounts monthly.

Freedom Debt Relief has years of experience standing between the creditor and the client. Freedom will work to obtain settlements that resolve credit card debt (or any type of unsecured debt).

FDR will walk clients through the debt settlement process: first, customers will voluntarily choose to stop making monthly payments to lenders. Instead, clients will elect to make a monthly deposit into a separate special purpose account to save money to pay for the settlements once negotiated. Freedom Debt Relief will then work to negotiate a settlement on behalf of its clients.

Unfortunately, this settlement process will affect your credit score. If you miss any minimum payments on your credit card or other debt, this will decrease your credit score. It's smart to have a plan for boosting your credit before you start the debt settlement process.

If you choose a debt settlement plan to resolve your debts, the debts you settle are marked as "settled" on your credit report.

While there are some risks to debt settlement, this process allows you to settle debts, avoid bankruptcy, and become debt-free.

Great Freedom Debt Relief Reviews

Most Freedom Debt reviews on Best Company are positive. They commend FDR for having good customer service, explaining debt management, and keeping them updated on where they are at in the debt settlement program.

Clients drowning in high amounts of unsecured debt (credit card debt, personal loans, medical debt, student loan debt) usually find that the company can save a large percentage of what they owe.

Despite the debt settlement program's tendency to negatively affect credit scores, clients with mountains of credit card debt find it extremely helpful for debt reduction. It's also important for people to know that forgiven debt is considered taxable income, so you may owe more in taxes when using debt settlement services.

Online Dashboard

One feature that sets FDR apart from the rest is a unique and intuitive online dashboard to track clients' pace throughout the program. This helps people to actually see their progress while settling their debts. It also offers education to help clients improve their financial knowledge.

Not many debt settlement companies in the industry offer such helpful tools.

No Fees Charged Until After Debt is Settled

As opposed to a debt consolidation company which consolidates all of a customer's debt into one consolidation loan and one monthly payment, debtors approach Freedom Debt Relief as a last resort in order to escape high amounts of debt and avoid declaring bankruptcy.

Freedom Debt Relief doesn't charge any fees until after debt is settled with creditors. This practic is standard for the industry. Debt Relief companies, like National Debt Relief and Pacific Debt, also do not have upfront fees.

Upon enrollment, customers will open an FDIC-insured bank account that the client controls. Clients will put all of their money that would have gone toward paying their debt into this bank account instead. This is the main reason why this program hurts your credit score more than debt consolidation.

Next, FDR or its representatives or agents will negotiate with your creditors to settle on debt to pay.

Freedom Debt Relief makes money by charging fees on the enrolled debt amount. Its average fees are a bit high (around 22 percent fees on enrolled debt), but its services are thorough.

The company's ability to help clients find an easier road to financial freedom and paying off debt is highly valuable.

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The Bad

  • Freedom Debt Relief Cost
  • Limited Availability
  • Complaints
  • Consumer Financial Protection Bureau Lawsuit

Freedom Debt Relief Cost

One concern with Freedom Debt Relief is their price. On average, Freedom Debt Relief charges $4,000 to settle $20,000 in debt (22 percent of total debt). If Freedom Debt Relief cuts your debt in half, you would end up paying $14,000 instead of $20,000.

Users are charged an average of 22 percent of their total debt to use FDR. While this number is in line with their competitors, it is only an average. Customers could end up paying more or less than this to use FDR. FDR’s prices range between 15 and 25 percent. The rates vary depending on the state the client lives in.

Current national debt relief trends indicate that debt settlement companies tend to charge a percentage of enrolled debt as opposed to saved debt. This means that the more total debt you have, the more debt settlement companies will charge you.

Although working with a debt settlement company still saves you from paying thousands of dollars to creditors, it's better to work with companies that charge a percentage of saved debt rather than enrolled debt.

So exactly how much will Freedom Debt Relief cost you? It will cost you around 22 percent of your total enrolled debt, but customers will have to have a consultation to get an accurate estimate. The fee is competitive for the industry. The fee is assessed when a successful settlement is reached.

However, Freedom Debt Relief’s services are high quality and make it easier to make your way to being debt-free.

Limited Availability

Freedom Debt Relief offers debt settlement programs in only 38 states. If Freedom Debt Relief does not offer services in your state, you'll have to consider other debt settlement companies.

Most debt settlement companies have a minimum debt requirement to ensure a payout. A debt settlement company that charges by saved debt will not run into this problem as much.

Freedom Debt Relief requires a minimum debt amount of $7,500 (the amount of which is charged fees between 15 and 25 percent). While this threshold is low compared to other debt settlement companies, it does rule out people struggling with lower debt amounts.

An additional limitation with Freedom Debt Relief is that the company only works with debtors with unsecured debt. Freedom Debt Relief is not an option for those struggling with secured debt.

Complaints

While most of the Freedom Debt Relief reviews are positive, there are still several people who have complaints about Freedom Debt Relief. The two main complaints clients seem to have are the following:

  • Debt settlement takes too long or isn't as effective as people hoped
  • FDR charges too much for their services, sometimes costing consumers up to 25 percent of their total enrolled debt

These complaints are fairly common within the debt settlement industry. It’s important for clients to be fully informed about what debt settlement is and how it works. Potential clients should use the free consultation to learn more about the time it takes to reach a settlement and specific price information.

Consumer Financial Protection Bureau Lawsuit

In 2019, the Consumer Financial Protection Bureau and Freedom Debt Relief reached an agreement that FDR would:

  • Make it clear that in some cases FDR may not be able to negotiate a debt if the creditor is unwilling to negotiate
  • Let consumers know that, in some cases, the creditor will only negotiate if the client is also directly involved in the negotiations, and that the consumer has the right to refuse to participate in the negotiations and can remove the debt from their program without penalty
  • Make it clearer to consumers under what circumstances they will be charged a fee
  • Stop charging fees on all accounts where the settlement amount was not reduced, or where the creditor wrote off the debt on their own
  • Make it clearer to consumers that, if they end their program early, any money left in their program savings account belongs to them, minus any funds earned by the company according to legal statues
  • Pay restitution money to injured consumers
  • Pay a civil penalty

It's a good idea for potential clients to do some research on the process, consumers' rights, and industry standards for settlement companies before setting up a free consultation with a debt settlement service. It's also recommended to read recent customer reviews to get a better sense of Freedom Debt Relief's commitment to clients and how good its settlement services are.

The Bottom Line

Freedom Debt Relief offers several outstanding features for anyone looking to settle their debts: all major industry accreditations, ample debt settlement experience, thoughtful and experienced debt consultants, negotiation with each creditor, and more. The company's 15 to 25 percent fees are pretty standard in comparison to other debt settlement companies (like National Debt Relief).

While people interested in other debt resolution methods, like credit counseling, a debt management plan or debt consolidation loan, will need to consider other companies, Freedom Debt Relief is a good option for those seeking a debt settlement program.

FDR's debt negotiation experience is worth the money. Freedom Debt Relief customer reviews relate that the company has saved them thousands of dollars by negotiating with their creditors. If you're looking to settle your debt through debt negotiation, we highly recommend using Freedom Debt Relief if you receive a reasonable quote from them during your free consultation. 

We'll Introduce You!

Call our recommended rep over at Freedom Debt Relief below.

1-(855) 491-1073

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Freedom Debt Relief Frequently Asked Questions

What is Freedom Debt Relief?

Freedom Debt Relief is a debt settlement company. We offer a debt settlement program that helps you get out of debt faster and for less. With over 15 years of experience working to reduce our clients’ debt, we have resolved over $10 billion in debt since 2002.

How does the Freedom Debt Relief program work?

After signing up for Freedom Debt Relief, you make monthly deposits into an FDIC-insured bank account that you own and control. Once enough money has built up into this account, negotiations occur towards resolving each of your debts one by one. Once a settlement offer is obtained, we present the offer for you to sign off on. If you agree to the terms, the funds in your FDIC-insured account are used to pay the creditor. This is also when we collect our fee. Once the creditor has been paid according to the settlement agreement, the remainder of the debt is written off. We repeat this process with all of your debts until you no longer owe anything on your enrolled debts.

How does Freedom Debt Relief affect your credit?

Freedom Debt Relief could negatively impact your credit as your creditors are not being paid every month. As such, they will report your missed payments to the credit bureaus, which negatively impacts your score. If you are already behind on payments, however, your credit is already negatively affected, so you should take that into consideration.

How much does Freedom Debt Relief cost?

Our fee ranges from 15%-25% of the debt, depending on the state you live in, how much you owe, and other factors. Under no circumstances, however, will you pay us our fee in advance of a settlement on a debt.

What kind of debt does Freedom Debt Relief work with?

Debt from credit cards, medical bills, department store cards, and many other types of unsecured debt could qualify for Freedom Debt Relief. However, secured debt that involves collateral, including auto loans, mortgages, and federal student loans, do not qualify.

What happens if a creditor tries to sue me during settlement?

Since you’ve stopped making payments to your creditors, there’s a chance that they may sue you in an attempt to collect what you owe them. Freedom Debt Relief makes available to its clients an optional subscription to a legal network of lawyers, which could help in these instances where you get sued.

Is forgiven debt taxable?

According to the IRS, a forgiven debt is considered taxable income. At the end of the year, they will expect taxes to be paid on any settled debt. However, IRS Form 982, Reduction of Tax Attributes Due to Discharge of Indebtedness, may exempt you from this tax. To learn how forgiven debt could affect your taxes, talk to a tax professional.

User Reviews

Star Rating

4.7
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11,022 Reviews

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Angela Ferrara
January 25th, 2018 Pocatello, ID DETAILS
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Best customer service -- so helpful and friendly! Sooo very happy I found Freedom Debt Relief!

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Reply from Freedom Debt Relief

Nov 01, 2018

Thank you, Angela, for your great review! Our team of highly trained client advocates are always eager to assist and we are pleased to hear that you have received the utmost customer service. Please reach out to our client services department at (800) 655-6303 or [email protected] if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!

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Toďd
January 25th, 2018 Copperas Cove, TX

Just getting started but smooth and easy soar

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Reply from Freedom Debt Relief

Nov 01, 2018

Welcome, Todd to Freedom Debt Relief! We are so excited for you to start this new journey to becoming debt free! Please reach out to our client services department at (800) 655-6303 or [email protected] if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!

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Mark Smith
January 25th, 2018 Boston, MA DETAILS
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Freedom Debt Relief has assisted me with settling all my debts at a much lower cost than I ever imagined. They have relieved me of so much stress. I am forever thankful for them settling my accounts.

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Reply from Freedom Debt Relief

Nov 01, 2018

Mark, we appreciate your stunning feedback about our company! We are so pleased to have you be part of our debt settlement program and more than happy to be able to assist you. Please reach out to our client services department at (800) 655-6303 or [email protected] if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!

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Ging
January 25th, 2018 Tiltonsville, OH DETAILS
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I am happy that my friend told me about Freedom Relief company. It's a big relief for me who is struggling financially. They're very professional and know what they're doing. Keep it up!

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Reply from Freedom Debt Relief

Nov 01, 2018

Ging, we are so thrilled to hear that you were referred to us and you are absolutely satisfied with your choice on having us be your debt relief program! We look forward to having you met your goal of becoming officially debt free! Please reach out to our client services department at (800) 655-6303 or [email protected] if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!

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Lana Gruber
January 25th, 2018

Very friendly and knowledgeable people that you deal with. Will answer all questions so that you understand everything.

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Reply from Freedom Debt Relief

Nov 01, 2018

Lana, we are very pleased to hear about your positive experience with our company! We strive to provide world-class customer service to all clients. We look forward to continuing to assist you. Please reach out to our client services department at (800) 655-6303 or [email protected] if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!

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Debbie Davis
January 25th, 2018 Henderson, AR DETAILS
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Freedom Dept Relief has taken a load off my shoulder they where very helpful to explain the progress of my acc. and the next step they where there for me when i didnt understand things

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Reply from Freedom Debt Relief

Nov 01, 2018

Thank you, Debbie, for your terrific review and rating! It's our pleasure to be able to help you release that stressful debt and have you focus to a financial freedom! Please reach out to our client services department at (800) 655-6303 or [email protected] if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!

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Patricia A Smith
January 25th, 2018 Miami, FL

Any does not try Freedom Debt Relief have no idea what a relief it is I don't worry as much as I did and I feel a relief. P. Smith

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Reply from Freedom Debt Relief

Nov 01, 2018

Patricia, we are so glad to hear that you are no longer worrying about all the heavy debt and are allowing us to assist you with your debt! You have a great team right behind you and we will get you to your goal of becoming debt free! Please reach out to our client services department at (800) 655-6303 or [email protected] if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!

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William
January 25th, 2018 North Royalton, OH DETAILS
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Not enough interaction at the beginning of the service

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Reply from Freedom Debt Relief

Nov 01, 2018

William, we are sorry you feel that you have not seen any progress in your accounts. As a client enrolls we wait to have the funds build up in your dedicated account as those funds are used to negotiate and we determine what accounts we can work on first. The great part is you can always visit your client dashboard at www.fdrclient.com and get full details of your accounts and also see the status. We always work hard to settle your accounts in a timely matter. Please reach out to our client services department at (800) 655-6303 or [email protected] if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!

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Rebecca McGeorge
January 24th, 2018 Land O' Lakes, FL DETAILS
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This has been a great experience , the FDR employees have been wonderful . Very nice people altogether and I would recommend this to anyone who needs help. He has been this big rock lifted off my shoulders and it’s thanks to FDR and I show my gratitude thank you ,thank you ,thank you

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Reply from Freedom Debt Relief

Nov 01, 2018

Hello Rebecca, We are so happy to receive your positive review and rating! We work hard to provide all of our clients with a great experience from all aspects of the program and are pleased to hear you couldn’t be happier! Please reach out to our client services department at (800) 655-6303 or [email protected] if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!

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Chelsea
January 24th, 2018 Newport Beach, CA DETAILS
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Trustworthy, great customer service, and has already settled one of my accounts within the first 2 months!

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Reply from Freedom Debt Relief

Nov 01, 2018

Chelsea, We are so grateful that you joined our program and have allowed us to help you with your debt! We pride ourselves on not only assisting our clients in becoming debt free but also providing the best possible experience while doing so. Please reach out to our client services department at (800) 655-6303 or [email protected] if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!

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Ralph Pisacane
January 24th, 2018 Cary, NC

At this point I feel that Freedom Debt Relief has done a great job helping me see the light at the end of the tunnel. Their people made it very easy to understand their program. I'm just getting started, I can only hope that everything goes as well as it has so fare. Thank you, Ralph

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Reply from Freedom Debt Relief

Nov 09, 2018

Congratulations on taking the first steps towards resolving your debt, Ralph! We're looking forward to your success and don't forget that we're here for you every step of the way! Any time you have questions or concerns, please reach out to our world-class client services team at (800) 655-6303 or email [email protected] Thank you for choosing Freedom Debt Relief!

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Jerome Parma
January 24th, 2018 Appleton, WI

I like that they are available almost any time for support. I'm not use to getting all the calls from the other companies, and their collection companies. So it helps to be patient and follow the program.

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Reply from Freedom Debt Relief

Nov 08, 2018

We are so glad to hear you feel well supported in our program. We understand the creditor calls can become a hassle to deal with. Now that you've been with us for some time, we're hoping the calls have come to a stop. Also, we want to congratulate you on the successes you've had so far! You are doing an amazing job progressing towards graduation. Please let us know if you have any questions and/or concerns regarding your account. After all, we are here to support you on your debt-free journey! Thank you for choosing Freedom Debt Relief, Jerome. Keep up the awesome work!

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Joan Culp
January 24th, 2018 Galesburg, MI

Thus far I am very pleased with the way that FDR is helping and keeping me informed on my progress. I am just getting started but so far they are also very encouraging.

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Reply from Freedom Debt Relief

Nov 02, 2018

Thank you for your positive review, Joan! We think it's great that you're enjoying our communication and the updates you're receiving on your account! Any time you have questions or concerns please reach out to our client services team at (800) 655-6303 or email [email protected] Thank you for being a part of Freedom Debt Relief!

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Kenneth Meier
January 24th, 2018 Winter Haven, FL

Very pleased so far, real not into it far enough so can't really expound on this very much. I am excited about the possibility and help to achieving my goal of debt freedom.

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Reply from Freedom Debt Relief

Nov 01, 2018

Thank you, Kenneth, for your positive feedback of the program! Helping you meet your goals in resolving your debt and becoming debt free is why we do what we do! We are thrilled with the experience you have had within the program! Please reach out to our client services department at (800) 655-6303 or [email protected] if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!

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Caroline
January 24th, 2018 Littleton, CO DETAILS
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They are extremely helpful through every step!

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Reply from Freedom Debt Relief

Nov 02, 2018

Thank you for complimenting our services, Caroline. We wanted to touch bases with you to see how you are doing in our program. If you have any questions and/or concerns regarding your account, please feel free to contact client services for immediate assistance. Thank you for choosing Freedom Debt Relief as a guide to your debt-free future!

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Cheryl
January 24th, 2018 Orange, CA DETAILS
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Very courteous and knowledgeable employees.

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Reply from Freedom Debt Relief

Nov 02, 2018

Thank you for complimenting our staff in client services. We aim to provide each and every one of our clients with a world-class customer service experience. It is rewarding to know you've experienced this as well. We wanted to touch bases with you today to see how you've progressed in our program. If you have any questions and/or concerns at this time, please do not hesitate to contact client services for immediate assistance. Thank you for choosing Freedom Debt Relief!

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Tammie
January 24th, 2018 Grand Island, NE DETAILS
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I am just in my first month but I am very impressed with the help and professionalism with your company.

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Reply from Freedom Debt Relief

Nov 02, 2018

Thank you for your positive review, Tammie. We wanted to touch bases with you now that you've been enrolled for a few months. If there is anything we can assist you with or if you have some concerns, please reach out to our client services team for immediate assistance. Thank you for choosing Freedom Debt Relief!

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Bret maxwell
January 24th, 2018 San Francisco, CA DETAILS
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Wonderful connection with advisor. No judgement approach to resolve my situation and in a way that made me feel empowered.

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Reply from Freedom Debt Relief

Nov 02, 2018

Thank you for sharing your experiences with us, Bret. We wanted to touch bases with you now that you've been enrolled for a few months and see how everything is going for you. It seems you are progressing very nicely through our program. Congratulations! If there are any questions and/or concerns that have yet to be addressed, please reach out to client services for immediate assistance. Thank you for choosing Freedom Debt Relief. Keep up the amazing work!

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Patti Miller
January 24th, 2018 Moorhead, MN DETAILS
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They saved me. I was in so deep. They got one settlement in a month! Amazing. Easy and great help! Thank you!

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Reply from Freedom Debt Relief

Nov 02, 2018

Congratulations, Patti on the tremendous amount of progress you've since made. We wanted to touch bases with you to see how you were progressing in our program. You are doing a fantastic job! Please continue to contact client services as other questions and/or concerns come up for you. Thank you for choosing Freedom Debt Relief! Keep up the amazing work!!

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Matthew rucker
January 24th, 2018 Zimmerman, MN DETAILS
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So far everybody has been very helpful, understanding and positive. I am hopeful of good results.

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Reply from Freedom Debt Relief

Nov 02, 2018

Thank you for the kind review, Matthew. We wanted to check with you to see how things are going in the program. We are sorry to see that you have since terminated from our program. If there is anything we can do in the near future, please do not hesitate in letting us know. Thank you for choosing Freedom Debt Relief. We wish you all the best!

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Jon Nguyen
January 24th, 2018 Flagstaff, AZ

When I am in truoble about the credict card I feel no way to go Freedom debt relief try to help me out of trouble Thank you so much for help

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Reply from Freedom Debt Relief

Nov 01, 2018

Thank you, Jon, for your excellent review! We're glad to hear that you are pleased with our services. We look forward to having you become debt free! Please reach out to our client services department at (800) 655-6303 or [email protected] if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!

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Martha
January 24th, 2018 Batavia, OH DETAILS
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If you are in debt, do not worry or suffer in silence. The people at Freedom Debit Relief will walk and talk you through the rough patches of debt. They are a friendly, compatient, intelligent group of individuals that will take your debt, discuss your options, and if you are willing, talk with your creditors and help you settle your debt in, sometimes, over half the time it would take you to pay your debt off. I was in way over my head, and the associates at Freedom Debit Relief have, already in just one year, knocked my debt in half. One creditor will be completely paid off next month. They truely give you peace of mind, without going through bankruptcy.

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Reply from Freedom Debt Relief

Nov 02, 2018

Thank you for complimenting our advocates, Martha. We aim to provide our clients with a world-class customer service experience each and every time. It is rewarding to know you are truly experiencing this in each interaction with client services. We also appreciate the strong recommendation of our program to fellow consumers. Thank you so much for taking out the time to share this amazingly positive review! We want to encourage you to keep up the excellent work on your part. Thank you for choosing Freedom Debt Relief as a guide to your debt-free future!

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Richard Tanner
January 24th, 2018 Marina, CA DETAILS
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Need to improve communication when authorization is needed for a settlement. I missed the opportunity to settle with one of the creditors, because I received NO CALL, E-MAIL OR TEXT. I did finally receive a letter, but it was 2 weeks after the need to authorize was on the table. This opportunity was now gone.

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Reply from Freedom Debt Relief

Nov 02, 2018

We're sorry to hear of your disappointment in notifying you of your needed authorization. Since then, we see that you have successfully completed our program. Congratulations! We wanted to touch bases with you to see if there is anything we can do to improve your experiences with us. Also, did you know we have a referral bonus program? Feel free to contact our client services for more information. Thank you for choosing Freedom Debt Relief!

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Anonymous
January 23rd, 2018 Elmhurst, NY DETAILS
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FDR made me realize how helpful their program as long as you work along with the monthly schedule and constant communication for any changes. Easily accessible by call or mobile chat. Very helpful and responsive agents.

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Reply from Freedom Debt Relief

Nov 02, 2018

Thank you for leaving such a positive review about our services. We are taking this opportunity to follow up with you to see your progression in our program. We hope that our level of communication and resources are still surpassing your expectations! If you do have any questions and/or concerns, please feel free to contact client services for immediate assistance. Thank you for choosing Freedom Debt Relief!

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January 23rd, 2018 Bossier City, LA DETAILS
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Can not get a response to text messages to the conglomerstion of agents

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Reply from Freedom Debt Relief

Nov 02, 2018

We are sorry to hear your text messages were not getting an immediate response. Please feel free to contact client services at (800)655-6303 for immediate assistance. We hope your experiences in our program have since improved. Thank you for your honest feedback.

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"DISAPPOINTED and CONFUSED
January 23rd, 2018 Memphis, TN DETAILS
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The way the process was explained to me made no sense, we would have to pay them 20% of what we owed causing us more debt. Then we were to pa them before we start to pay our creditor

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Reply from Freedom Debt Relief

Nov 03, 2018

We are sorry to hear of your disappointment. At Freedom Debt Relief, we have made several changes for the benefits of our clients. We're hoping your experiences in our program have since improved. Client services is available at (800)655-6303 should you have any questions at all regarding the details of your account. Thank you for choosing Freedom Debt Relief as a guide to your debt-free future!

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Sandy
January 23rd, 2018 DETAILS
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I came to Freedom Debt about $25,000 dollars in debt. I COULD not pull myself out of the whole. With their help - I am 2 years away from being completely debt free. It is worth it - but it was hard waiting between negotiations. My credit score did take a hit at first, a significant hit. I do have to say however, that with my debt being paid off that it now has started to improve. I am grateful. I don't plan on ever using credit cards again. Just not worth it - and I sure don't want to end up where I was before. I know better now! I am thankful for FDR - I have only 2 more years on the program.

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Reply from Freedom Debt Relief

Nov 04, 2018

Hello Sandy, We want to thank you very much for your feedback. We are so proud to have you enrolled in our debt resolution program so we can assist you in becoming debt free. Congratulations on your success thus far and we are confident you have a very bright future ahead of you. The light at the end of the tunnel is coming soon! Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at www.fdrclient.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!

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Alice C
January 23rd, 2018 DETAILS
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Within the first month, I had a bill paid off. I would have not been able to do this on my own. It feels so much better knowing my debt is being resolved and all I have to do is make my monthly contributions. Th representatives who worked with me to set my account up was knowledgeable, understanding, and very kind. I truly appreciated everything that is being done through Freedom Debt Relief.

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Reply from Freedom Debt Relief

Nov 12, 2018

Hello Alice, We greatly appreciate you posting your feedback. We are thrilled to hear about your fantastic experience with Freedom Debt Relief and we are glad to take that extra weight off your shoulders. We will continue to have your back through graduation and demonstrate exemplary service. Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at www.fdrclient.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!

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rene merino
January 23rd, 2018

excellent costumer service and quick respons

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Reply from Freedom Debt Relief

Nov 02, 2018

Thank you for recognizing our excellent customer service team, Rene! Any time you have questions or concerns please feel free to reach out to our team at (800) 655-6303 or by logging onto your client dashboard at www.fdrclient.com. Thank you for being a part of Freedom Debt Relief.

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David Gaskill
January 23rd, 2018 West Chester, PA DETAILS
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I found all the co reps I felt with to be courteous, professional, sympathetic, knowledgeable and friendly. They alleviated my angst immediately. This is very important because anyone in this situation is very concerned initially. I would recommend Freedom Debt Relief to anyone in need of relief.

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Reply from Freedom Debt Relief

Nov 16, 2018

Thank you for choosing Freedom Debt Relief to be your partner on your debt-free journey, David. We're happy to be working with you and we're all looking forward to your success. Any time you have questions or need assistance, please don't hesitate to reach out to client services, simply call (800) 655-6303 or email [email protected] Thank you for being a part of Freedom Debt Relief!

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Sandra Vukovic
January 23rd, 2018 Salt Lake City, UT

Very professional, quick with finding the best solution, very patience, the best customer service.

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Reply from Freedom Debt Relief

Nov 04, 2018

Hello Sandra, Thank you very much for your fantastic feedback. At Freedom Debt Relief, we strive to provide all of our clients with outstanding customer service and professionalism and we are very pleased to hear we have demonstrated this thus far. We have your back through your graduation and we are very excited to see your accomplishments. Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at www.fdrclient.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!

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Annette Rivera
January 23rd, 2018 Kissimmee, FL DETAILS
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Process takes to long, and creditors keep calling

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Reply from Freedom Debt Relief

Nov 03, 2018

We appreciate you sharing your honest feedback. We apologize if proper expectations were not set for you. It can take some time (usually around 4 to 6 months) before clients see their first settlement. However, since then, you have made a tremendous amount of progress in our program. Congratulations! Please contact client services should you have any questions regarding your account. Keep up the amazing job, Annette. Here's to your debt-free future! Thank you for choosing Freedom Debt Relief!

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Christine
January 23rd, 2018 Stockton, CA DETAILS
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The initial call with FDR was very helpful. All my questions were answered. The website was also full of great information and videos on how to speak with my creditors.

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Reply from Freedom Debt Relief

Nov 02, 2018

Thank you for choosing Freedom Debt Relief, Christine! We're happy that you received the help you need and we're glad that all of your questions have been answered! Don't forget that the Freedom Debt Relief team is here for you every step of the way and our client services team can be reached at (800) 655-6303 or email [email protected] any time you have questions or concerns. Thank you for being a part of Freedom Debt Relief!

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Constance Bruce
January 23rd, 2018 Burnsville, NC DETAILS
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They are good about getting back to you pretty promptly. I like being able to pull my account up online anytime I want and check on progress. Only been with them 3 months and reached settlements in several accounts.

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Reply from Freedom Debt Relief

Nov 03, 2018

Thank you for complimenting the services provided by our staff. We aim to provide world-class customer service to each and every one of our clients. It is rewarding to know you were able to experience this as well. We wanted to check in with you and say congratulations! You have made a tremendous amount of progress in our program since enrolling. We encourage you to keep it up! If you have any questions about the details of your account, please feel free to reach out to client services for immediate assistance. Here's to your very near debt-free future, Constance. Thank you for choosing Freedom Debt Relief!

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Wendy Headrick
January 23rd, 2018 Jeffersonville, IN DETAILS
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I appreciate the text message when an account it about to be resolved however I would like a snapshot occasionally of what remaining debt is versus what has been paid.

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Reply from Freedom Debt Relief

Nov 03, 2018

Thank you for your honest feedback. Please know you have 24/7 access to review information like this on your client dashboard www.fdrclient.com. We wanted to take this opportunity to check in with you and see how you are doing in our program. Congratulations on the progress you've made! You are doing a fantastic job moving towards graduation and a debt-free future. Please know our client services team is here to support your journey. Let us know if you have any questions and/or concerns regarding your account. Thank you for choosing Freedom Debt Relief, Wendy!

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Linda Montagne
January 23rd, 2018 Roseville, MI DETAILS
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FDR's program is easy to enroll in. It is working for me the way I had hoped it would, by decreasing my overall debt. Their customer service is outstanding. Always very cordial and understanding.

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Reply from Freedom Debt Relief

Nov 03, 2018

Wow, thank you for sharing such an amazing review, Linda! We wanted to check in with you to see how things are coming along in our program. We hope you are still very satisfied with our level of customer service. As other questions and/or concerns come up for you, please never hesitate to contact client services for immediate assistance. Thank you for choosing Freedom Debt Relief!

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Agustin Perez-Lizano
January 23rd, 2018 Las Vegas, NV DETAILS
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I would like to say that my experience so far with FDR has been a very good one. They have been very responsive and have answered my questions on a timely basis. I would highly recommend them to any of my friends who find themselves in the same position as myself. Thank you.

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Reply from Freedom Debt Relief

Nov 03, 2018

Thank you for your positive review, Agustin! We wanted to say congratulations to you on successfully completing our program! All of your hard work and dedication paid off. We are so very proud of you! Did you know we have a referral bonus program? Feel free to contact client services at (800)655-6303 for more information. Thank you for choosing Freedom Debt Relief!

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Sherrye Dotson
January 23rd, 2018 Jacksonville, TX DETAILS
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I thought my settlements would be for a larger percentage of the debt. I have been sued by a company that I only owed $1500; I cannot imagine they did not reach a settlement. I am now paying that company $1600 on a monthly basis. I could have done that on my own. Because of that I am concerned about my remaining debts that continue to accrue interest. Will I end up paying them more too?

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Reply from Freedom Debt Relief

Nov 03, 2018

We are so sorry to hear of your disappointment in the settlement amounts. Please know our negotiators do everything they can to obtain the best settlement opportunities possible for our clients. Also, the amount of the debt is actually not the deciding factor on whether a creditor decides to pursue legal action or not. It simply depends on the creditor themselves. We are sorry to hear you dealt with an extremely aggressive creditor. Since then, however, you have made a tremendous amount of progress in our program! We would like to congratulate you on that!! Should you have any questions and/or concerns regarding your account, client services is available to provide immediate assistance. Thank you for choosing Freedom Debt Relief!

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Robert Goodson
January 22nd, 2018 Torrance, CA DETAILS
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Great so far, Very soon in my experience. Lots of info available.

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Reply from Freedom Debt Relief

Nov 04, 2018

Hello Robert, We appreciate you posting your review. We are very glad to hear about your wonderful experience with Freedom Debt Relief and we are proud to provide you world class customer service. Our highly trained Customer Service department is here to answer any questions or concerns you have. Keep up the great work, financial freedom is coming your way soon! Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at www.fdrclient.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!

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Helen Carlisle
January 22nd, 2018 Ruskin, FL DETAILS
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I have just started with them but I have high expectations from them. I understand my credit will go lower before it will regain a good one. I am looking forward to that day. Probably be around 4 years.

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Reply from Freedom Debt Relief

Nov 04, 2018

Hello Helen, Thank you very much for your positive review. We are so glad you are apart of Freedom Debt Relief because we are here to assist you in every way we can. We want the absolute best for you and to see you become debt free. You are getting closer to graduation and we are very confident in your results. Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at www.fdrclient.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!

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Heather
January 22nd, 2018 Pittsburgh, PA

I never thought I would see the light at the end of the tunnel With Freedom Debt Relief the answers are right there I've called with a few questions And each time the associate guided me and put my mind at ease I am confident that although it will take time that I will be debt free as lim as I stick to the program

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Reply from Freedom Debt Relief

Nov 04, 2018

Hello Heather, Thank you very much for your positive response. We have your back at Freedom Debt Relief and we are here to assist you in becoming debt free. The light at the end of the tunnel is coming soon and we will continue to take that extra weight off your shoulders. Keep up the excellent work! Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at www.fdrclient.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!

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ARMANDO VILLA
January 22nd, 2018 DETAILS
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I really do not feel to confident about my decision. I have not been in this situation, so my anxiety level is high and this organization has not made me feel any better. Last person I spoke was Etrey Estrada out of California and I have sent him an email, but he has yet to respond...I feel like I was hooked on to the fishing line and now, let's go for a ride. I just need reassurance and I feel uncomfortable due to the fact that I received a brochure from Freedom Debt Relief what to do if I were to be SUED......... THIS IS SCARING... SO THUS, MY NERVOUSNESS..... ANYWAY...... GOD IS GOOD, ALL THE TIME... AND I WILL LEAN ON HIM AND HIS WISDOM..!!!!

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Reply from Freedom Debt Relief

Nov 07, 2018

We are sorry to hear you were not feeling confident about initially enrolling into our program. We see that you have since decided to discontinue your relationship with Freedom Debt Relief. We are still here to assist you with any financial questions or concerns you may still have. Let us know if we can be of any assistance in the future. Thank you for your time and for choosing Freedom Debt Relief.

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Julie
January 22nd, 2018 Lincoln, NE DETAILS
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So far I have had a great experience. The customer service at Freedom Debt Relief is awesome and the whole process is pretty simple. I have six items they are working on and my first settlement has happened already. I am looking forward to my outstanding items all being paid off in 2021!

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Reply from Freedom Debt Relief

Nov 04, 2018

Hello Julie, We strongly appreciate your positive review. At Freedom Debt Relief, we strive to provide all of our clients with world class customer service and we are so happy to demonstrate this to you thus far. Congratulations on your accomplishments and we are very excited to see you become debt free. Keep up the excellent work! Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at www.fdrclient.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!

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Eden
January 22nd, 2018 Beltsville, MD

So far so good, recently signed up with FDR and the experience with signing up was pretty smooth. The reps. provided me with all the information needed and answered all my questions. I haven't started the negotiation process yet, but am looking forward to paying them off and rebuilding my credit.

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Reply from Freedom Debt Relief

Nov 07, 2018

We are also looking forward to seeing you progress towards a debt-free future. It is rewarding to know our enrollment process was easy to follow and that our advocates have answered all of your questions. Remember, you have 24/7 access to your account information by logging onto your client dashboard at www.fdrclient.com. You will also be able to review your progression towards graduation once negotiations activity begins. Thank you for choosing Freedom Debt Relief as your guide to your debt-free future!

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Antoinette Hodge
January 22nd, 2018 Upper Marlboro, MD

My experience with FDR has been out of this world. I can't explain how they are helping me to reach my financial freedom. They are professional, they go above and beyond to assist you with any questions you may have. I can admit I was a little skeptical at first but they gave me a piece of mind and assured me that I was doing the right thing. I inquired about the program at the end of October, I was set up by the first week in November. I had my first settlement offer mid December and my settlement was about 60% less of the balance I enrolled in the program with. I would highly recommend FDR to anyone to assist with becoming debit free!!!!

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Reply from Freedom Debt Relief

Nov 03, 2018

Thank you so much for leaving such an amazing review! We wanted to congratulate you on the tremendous amount of progress you've made since enrolling into our program. Congratulations! We encourage you to keep up the great work. As you progress through to graduation, please remember client services is here to support you along the way. Always feel free to reach out whenever you have a question and/or concern regarding your account. Thank you for choosing Freedom Debt Relief. Here's to your debt-free future, Antoinette!

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Andrea Lee Crouch
January 22nd, 2018 Fort Smith, AR

Just tried to talk to them and the guy wouldn't answer any questions and hung up on me. What the heck kind of business is that. I'm appalled.

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Reply from Freedom Debt Relief

Nov 07, 2018

We are so sorry to hear of this situation, Ms. Crouch. We are hoping that since then, you've been treated with world-class customer service. We apologize for missing the opportunity to previously address this. Please let us know if there are any questions and/or concerns on your end that need to be immediately addressed. We hope we were able to provide you with positive experiences since the mentioned incident. Thank you for choosing Freedom Debt Relief.

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Mark
January 22nd, 2018 Palm Coast, FL DETAILS
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Always available, always willing to give updated. A very positive experience!

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Reply from Freedom Debt Relief

Nov 03, 2018

We are thrilled in knowing your experience has been nothing but positive. We would like to take this opportunity to check in and see how is everything going now that you've been enrolled for a while. If you have any questions at all regarding your account, please feel free to contact client services for immediate support. We hope all is well, Mark. Thank you for choosing Freedom Debt Relief!

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katie snyder
January 22nd, 2018 Clinton Township, MI DETAILS
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So far it's good but haven't got anything paid because I just started the program so I'm only one month in.

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Reply from Freedom Debt Relief

Nov 02, 2018

Welcome to Freedom Debt Relief, Katie! We're happy to have you on board and we're looking forward to your success! Any time you have questions or need assistance, please feel free to reach out to client services team at (800) 655-6303 or email [email protected] Thank you for being a part of Freedom Debt Relief.

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Alice L Hall
January 22nd, 2018 Arlington, TX DETAILS
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I just started my program in October. From the beginning they have explained any questions I had in a quick manner. They have already reached an agreement with one of the creditors.

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Reply from Freedom Debt Relief

Nov 02, 2018

Congratulations on your success so far, Alice! We're looking forward to your continued success and we're thankful that our client services team has been there when you need them the most! Please continue to reach out any time you have questions or concerns. Thank you for being a part of Freedom Debt Relief.

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Denise Barnett
January 22nd, 2018 Bay Minette, AL

It's such a relief to have trust in a company to help you. And they actually follow through with it. And even better when they personally text and email you that one credit card has been resolved. I feel very blessed. Thank you so much.

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Reply from Freedom Debt Relief

Nov 02, 2018

Thank you for your great review, Denise! The Freedom Debt Relief team is here for you every step of the way! Please feel free to reach out to client services at (800) 655-6303 or email [email protected] Thank you for being a part of Freedom Debt Relief.

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