Freedom Debt Relief
9.3
Overall Score
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Jessica Maple Grove, MN
I wish I had known before I started this whole debt settlement process, how horrible of a process it is. If I had known at the beginning what I know now, I would never have pursued this option. It is by far the worse choice I have ever made in my entire life. I was told at the beginning of this process that it wouldn’t take more than 3 years to settle and resolve all my debts and now i’m being told it could take at least 4 1/2 years. Who wants to go thru this kind of craziness for almost 5 years. The customer service at FDR, aren’t true customer service people, here for the clients, I have dealt with more rude comments or responses to emails than I even want to talk about. The fees that FDR charges are incredibly high and it takes way too long to settle anything. By the time this process is actually completed, I will have paid more than my beginning credit card balances were in full. As a client, we should be told up front how long it really takes to resolve these debts and it should be the 200% truth. Promising a client it will be solved and done in 3 years and then being told a year into the process it might actually take almost 5 years is completely unacceptable. If I had been told up front it would take 5 years, I would have told them they are nuts and never agreed to it.
4 years ago
Reply from Freedom Debt Relief
We sincerely apologize for any frustrations caused on our end, Ms. Brooks. Please know our intent was not malicious in regards to the amount of time it takes to complete our program. Yes, our program takes about 3 1/2 to 4 1/2 years to complete. However, there are ways to accelerate the program. Factors such as the amount of debt enrolled, the monthly deposit amount and the creditors enrolled all directly impact a client's Graduation Path. There is simply no way for us to be able to determine exactly when a client will complete our program. However, our Certified Debt Consultants can provide an estimated graduation date, based off of past experiences and the rapport we have with the enrolled creditors.
With regards to our fees, we ask that you please consider the following. Compare our fees to the 100% of the debt amount plus any interest and additional late/penalty fees if someone can't meet the monthly required minimum payment. We offer a proven solution at an affordable monthly cost that helps our client pay down their entire debt; principal, fees, interest and all.
If you would not mind, we would like an opportunity to speak with you and attempt to resolve any other concerns you may be having at this time. One of our team specialists will be reaching out to you shortly. We appreciate the opportunity to service your financial needs. Thank you for choosing Freedom Debt Relief.
With regards to our fees, we ask that you please consider the following. Compare our fees to the 100% of the debt amount plus any interest and additional late/penalty fees if someone can't meet the monthly required minimum payment. We offer a proven solution at an affordable monthly cost that helps our client pay down their entire debt; principal, fees, interest and all.
If you would not mind, we would like an opportunity to speak with you and attempt to resolve any other concerns you may be having at this time. One of our team specialists will be reaching out to you shortly. We appreciate the opportunity to service your financial needs. Thank you for choosing Freedom Debt Relief.
May. 2nd, 2019
Jackie Birmingham, AL
Started great but now my payments will go past what they told me when I signed up and I keep getting summonses for accounts that have not been negotiated yet. Also the fees they are taking make the total I have to pay about the same as the amount I started with so really not much in savings
4 years ago
Reply from Freedom Debt Relief
We appreciate your honest feedback, Jackie. If we are understanding you correctly, it sounds like you have concerns about the length of your Graduation Path. There are many factors, such as the monthly deposit amount, the enrolled creditors and the total amount of debt enrolled into our program that impact the amount of time it takes to graduate. That is why our Certified Debt Consultants provide an estimated graduation date; based off of past experiences with the creditors and the amount of debt enrolled. However, there may be opportunities for you to accelerate your Graduation Path and graduate sooner than anticipated. One of our knowledgeable advocates in Client Services would be more than happy to review these options with you. Feel free to reach out to us at (800)655-6303 or via email at when time permits to review all options available. We appreciate the opportunity to service your financial needs. Thank you for choosing Freedom Debt Relief.
May. 2nd, 2019
Linda Ypsilanti, MI
Everyone that works there are great sometimes I feel like I'm being rushed. When I call in for an answer...maybe it's me But overall it's a great place to work with
4 years ago
Reply from Freedom Debt Relief
We always enjoy hearing great feedback about our representatives, Linda! We're so pleased to hear that you had a wonderful experience when you called in! Please continue to reach out to us when you have questions about your account, simply call (800) 655-6303 or email . Thank you for choosing Freedom Debt Relief!
Mar. 12th, 2019
Babyshae Lawrenceburg, IN
So far so good! One thing I don't like is the expensive fees u all charge per account. And how long its extended. Don't like the 2 year pay off agreements, let's do more 1 year or 1 and a half years.
4 years ago
Reply from Freedom Debt Relief
We appreciate your honest feedback, Babyshae. We ask that you please consider the following. Compare our fees to the 100% of the debt amount plus any interest and additional late/penalty fees if someone can't meet the monthly required minimum payment. We offer a proven solution at an affordable monthly cost that helps our client pay down their entire debt; principal, fees, interest and all.
When it comes to the settlements negotiated on your behalf, please consider the fact that we have years of experience getting settlements with a large variety of creditors and know which creditors to settle with first, how much debt reduction creditors are likely to agree to, and more. We create a negotiation strategy custom to your debt, your budget, and your goals and we methodically execute that strategy to get you the best settlements we can.
There are options available to our enrolled clients that will assist in accelerating their programs. To see what options are available to you, we suggest reaching out to our Client Services team at (800)655-6303 or via email at for further details. You can also chat with us live when logged onto your Client Dashboard at . Thank you for choosing Freedom Debt Relief. We appreciate the opportunity to service your financial needs.
When it comes to the settlements negotiated on your behalf, please consider the fact that we have years of experience getting settlements with a large variety of creditors and know which creditors to settle with first, how much debt reduction creditors are likely to agree to, and more. We create a negotiation strategy custom to your debt, your budget, and your goals and we methodically execute that strategy to get you the best settlements we can.
There are options available to our enrolled clients that will assist in accelerating their programs. To see what options are available to you, we suggest reaching out to our Client Services team at (800)655-6303 or via email at for further details. You can also chat with us live when logged onto your Client Dashboard at . Thank you for choosing Freedom Debt Relief. We appreciate the opportunity to service your financial needs.
Apr. 29th, 2019
WILLIAM DENNIS Essex, MD
Freedom Debt Relief is truly a friend to the average working man, they explain everything in detail and go above and beyond to resolve the stress as quickly as possible.
4 years ago
Reply from Freedom Debt Relief
Thank you for sharing, William. Freedom Debt Relief has your best interest in mind and we will continue to assist you in every way we can. Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Apr. 25th, 2019
ivaylo vassilev dimitrov Angola, NY
so far i have no problems with freedom debt,they notify me about new deals they make with my debtors,via phone ,e-mail or text,i assume they are doing what is possible given the circumstances.
4 years ago
Reply from Freedom Debt Relief
Thank you for the positive feedback, Ivaylo. We're glad to hear you appreciate our communication efforts. Please remember you also have several channels of communication you can use when assistance is needed on your end. Our Client Services team is available seven days a week at (800)655-6303 or via email at . You can also chat with us live when logged onto your Client Dashboard at . Thank you for choosing Freedom Debt Relief to meet your financial goals!
Apr. 26th, 2019
Timothy Picou Montegut, LA
They were very friendly,very professional,very knowledgeable,very clearly on what they do I understood very clearly and took time and answered any questions I had
5 years ago
Reply from Freedom Debt Relief
Hello Timothy,
We appreciate your review. Freedom Debt Relief will continue to provide the utmost customer service and our highly trained Client Advocates will answer any questions or concerns you have. Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
We appreciate your review. Freedom Debt Relief will continue to provide the utmost customer service and our highly trained Client Advocates will answer any questions or concerns you have. Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Apr. 22nd, 2019
Tracy Becker
Best choice I could have ever made!! Very simple and they guide you every step of the way. This is not a quick fix but will help you get to the goal of financial freedom!
5 years ago
Reply from Freedom Debt Relief
Thank you, Tracy, for your feedback. You definitely made the best decision when you enrolled in Freedom Debt Relief and we will continue to assist you through your graduation. Graduation is coming soon! Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Apr. 22nd, 2019
Gidget Kasper Ocala, FL
FDR...provides great customer service!! They are always there for me. If I have an issue, they help resolve it and give me reassurance that everything will be ok..
5 years ago
Reply from Freedom Debt Relief
Thank you, Gidget, for your kind review! We are always eager to assist you and we are pleased to hear that you have received the utmost customer service. Please reach out to our client services department at (800) 655-6303 or if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Nov. 1st, 2018
Mike Lankford Hobart, OK
FDR has helped to relieve not only my debt, but also my stress. I appreciate all that they do. They are very diligent in their efforts to help and keep me informed.
5 years ago
Reply from Freedom Debt Relief
Thank you for your amazing feedback, Mike. We are honored to hear our service has provided you with peace of mind regarding your finances. We are also very proud of your accomplishments with us! Please let us know how we can continue to support your debt-free journey. Thank you for choosing Freedom Debt Relief. Here's to a brighter financial future!
Apr. 12th, 2019
Julius C Philadelphia, PA
When initially enrolling in your program, Larry, the representative informed me that it would take 3 years to settle my debts. Here we are 4 years later and there has been 3 additional years tacked on. There is an affiliate company who attempted to get me to take out a loan to pay off the debt and then pay them back using the same payment amount FDR used so it appears that I will not save any money but FDR has made enough money off of me and wants their affiliate company to be able to make money off of me as well.
5 years ago
Reply from Freedom Debt Relief
Hello Julius,
We’re so sorry to hear you have had a negative experience. Could you please send us your contact information in a private message so we can look into this further and have someone contact you?
We’re so sorry to hear you have had a negative experience. Could you please send us your contact information in a private message so we can look into this further and have someone contact you?
Apr. 8th, 2019
Joyce S. Richmond, VA
I have not gotten a settlement as of yet, as it is still barely into my program; however, I'am pleased with the progressive anticipation in having two of my bills settled by August of this year (2019).
5 years ago
Reply from Freedom Debt Relief
Thank you for sharing your honest review, Joyce. Freedom Debt Relief is happy to negotiate and resolve your accounts in a very timely manner. Typically, negotiation starts within three months of enrolling in our program and we are confident you will see fantastic results. Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Apr. 8th, 2019
cindy isit Glendale, AZ
When I first signed up I was never told up front that the fees that Freedom charges every time they get a settlement are almost as much as the amount of debt that gets waived. So really they are not saving the debtor any money at all. I have had my largest debt in collections for over a year and that means that they are waiting for the largest one to build up to a much larger amount amount due so that Freedom gets a larger payout from the settlement. Freedom held on to a 1099 C that they had received in January from one of my creditors and did not send it to me until the very end of March. On the letter they sent with it there is no date and no date on the envelope so no way to prove they held on to it for so long. I had already filed my taxes so had to pay and additional 50.00 to have my tax return amended. When I called in to voice my frustration about my largest debt not getting negotiated after being in collections and the amount of the fees I have paid she literally said an I quote " well look at it this way, you only have 1 payment a month"!!!!!!!
5 years ago
Reply from Freedom Debt Relief
Hello Cindy,
We’re so sorry to hear you have had a negative experience. Could you please send us your contact information in a private message so we can look into this further and have someone contact you?
We’re so sorry to hear you have had a negative experience. Could you please send us your contact information in a private message so we can look into this further and have someone contact you?
Apr. 4th, 2019
James Censoprano Middle Village, NY
The people that I talked to were very clear on how the debt relief program works also sending texts keeping me informed on current status
5 years ago
Reply from Freedom Debt Relief
James, we're so happy in being able to assist you and providing you the best possible experience! Please reach out to our client services department at (800) 655-6303 or if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Apr. 3rd, 2019
Angela L Davis Cameron, MO
I would like to have been involved in who gets settled first...as i have a credit union that could take me to court or put leins on my property..
But my opinion didn't matter ..
And your fees are ridiculous so im really not saving a entirely big amount of money by writing thru freedom debt relief
5 years ago
Reply from Freedom Debt Relief
Hello Angela,
We're sorry you feel that our program is not benefiting you when it comes to our negotiations process. We always have the best interest for our clients and we work hard to obtain the best settlements. But we also have to see which creditor is willing to negotiate right away based on the funding available in your dedicated account. We could never guarantee to our clients that no creditor will not sue that's why we offer legal protection. Not all of our clients experience getting sued by their creditors, although it is true that some creditors are more aggressive than others. We've been negotiating with hundreds of creditors over 15 years, and still, reach settlements with them. We really hope you continue to give us the opportunity to be able to assist you in getting debt free! Please reach out to our client services department at (800) 655-6303 or if you have any questions or comments regarding your account.
We're sorry you feel that our program is not benefiting you when it comes to our negotiations process. We always have the best interest for our clients and we work hard to obtain the best settlements. But we also have to see which creditor is willing to negotiate right away based on the funding available in your dedicated account. We could never guarantee to our clients that no creditor will not sue that's why we offer legal protection. Not all of our clients experience getting sued by their creditors, although it is true that some creditors are more aggressive than others. We've been negotiating with hundreds of creditors over 15 years, and still, reach settlements with them. We really hope you continue to give us the opportunity to be able to assist you in getting debt free! Please reach out to our client services department at (800) 655-6303 or if you have any questions or comments regarding your account.
Mar. 29th, 2019
Wendy Tallahassee, FL
Well, let me start by saying I am not a happy customer at this point. I have 4 accounts enrolled in the program. I feel like they deceive me from the beginning. The further into the program I get the more info I find out. First off, they say there are no fees. That is a lie. You can have a monthly deposit into your designated account of $600.00 and only $100.00 of that is paid to your creditor. The rest goes to FDR. That is every month!!
If you have a Discover card, DO NOT enroll it in this program!!! Discover does not negotiate. Once the account is charged off for lack of payment(which FDR tells you to not make payments) Discover then proceeds to sue you for the full amount owed plus attorney fees, late fees and interest. This is were the legal team that you sign up with at the beginning of the program comes into play. Again, Discover does not settle. So, now on top of my original monthly deposit I have to make an additional deposit every month of $230.00 for the next 3 years to pay Discover. If I had this kind of money to begin with I could of made the payments on my own. FDR knew that Discover does not settled. Why did they not tell me that up front?? Gee, could it be so they could get more money....
I feel this company is very deceiving. If I knew then what I know now I never would of done it. My credit is trashed now because of this. It will take years to recover. Perhaps Florida Department of Agriculture and Consumer Affairs would be interested in this. I am sure Better Business Bureau would like the information as well.
5 years ago
Reply from Freedom Debt Relief
Hello Wendy,
We are sorry to hear about the issues you have experienced with the program thus far, specifically in regards to your Discover account. When a client is in the process of enrolling in the program we take a look at which accounts we can work with and what creditors we don't. The accounts that are enrolled go through our underwriting department as they verify each account and confirm if the accounts are eligible to be enrolled. In fact, Discover does negotiate with us and we reach settlements with them on a daily base. Any creditor can proceed litigation and unfortunately, in this situation, Discover proceed to sue you. Not all of our clients experience this, although it is true that some creditors are more aggressive than others we offer legal representation in case of an event like this. We would be more than happy to speak with you to clear up any concerns you are having. Since you did not leave us your contact information we will be reaching out to you in a private message. Thank you for your time.
We are sorry to hear about the issues you have experienced with the program thus far, specifically in regards to your Discover account. When a client is in the process of enrolling in the program we take a look at which accounts we can work with and what creditors we don't. The accounts that are enrolled go through our underwriting department as they verify each account and confirm if the accounts are eligible to be enrolled. In fact, Discover does negotiate with us and we reach settlements with them on a daily base. Any creditor can proceed litigation and unfortunately, in this situation, Discover proceed to sue you. Not all of our clients experience this, although it is true that some creditors are more aggressive than others we offer legal representation in case of an event like this. We would be more than happy to speak with you to clear up any concerns you are having. Since you did not leave us your contact information we will be reaching out to you in a private message. Thank you for your time.
Mar. 28th, 2019
Jessica Sullivan Fredericksburg, VA
Oh where do I began. People please do you home work. This company has perfect customer service skills. They don't tell you the truth. Your credit will turn to complete crap... They wait for you do go into collections. If you are lucky enough they will turn around and offer you a 25.5 loan that comes out to 18k just in interest fees.
Please DO YOU RESEARCH!!!! there are better ways than this scam. I have paid them over 1,500 in the last 6 months. I have called all my credit card companies to figure out a plan to pay them down. They will agree to settle with you. Furthermore, Freedom Doesn't tell you that certain companies will not settle with them, such as Chase, Macys. They WAIT till they are in collects. DO YOUR RESEARCH AND DO NOT SIGN. Nov 8, 2017 - — The Consumer Financial Protection Bureau (CFPB) today filed a lawsuit against Freedom Debt Relief!!!
5 years ago
Reply from Freedom Debt Relief
Hello Jessica,
We're very sorry to hear you are dissatisfied with the program so far. We would like to review your account with you and hopefully resolve the concerns you are having. A member of our team has reached out to the email address associated with your review for further assistance.
We're very sorry to hear you are dissatisfied with the program so far. We would like to review your account with you and hopefully resolve the concerns you are having. A member of our team has reached out to the email address associated with your review for further assistance.
Mar. 25th, 2019
Carla Plains, MT
I've been with FDR almost a year, they've collected $5700, settled 0 accounts & allowed my smallest debt ($5200) to go into collection! I faxed mailed all collection letters asking that FDR respond before I go into collection. I'm in collection & my credit is in the toilet, lost over 300 points since joining.
"Wish I would have been better informed about how bad my credit would get during the process" a comment I agree with.
5 years ago
Reply from Freedom Debt Relief
Hello Carla,
We’re so sorry to hear you have had a negative experience. Could you please send us your contact information in a private message so we can look into this further and have someone contact you?
We’re so sorry to hear you have had a negative experience. Could you please send us your contact information in a private message so we can look into this further and have someone contact you?
Mar. 25th, 2019
Thomas King Houston, TX
I so glad I signed up because our business has been very slow and year to date I am $2100 behind so far and doesn’t look like going to get better any time soon
5 years ago
Reply from Freedom Debt Relief
We're happy to have you on board, Thomas! We understand that financial hardships happen that are out of our control, but that's where we step in! We're happy to help you put your debt behind you and we're here for you every step of the way. Any time you have questions about your account, please reach out to our client services team by calling (800) 655-6303 or email . Thank you for choosing Freedom Debt Relief!
Mar. 20th, 2019
William Green Granbury, TX
Excellent help in debt settlement. Amazing how much reduction in debt when resolved. Never could do this myself. I do not have the resources to negotiate like FDR.
5 years ago
Reply from Freedom Debt Relief
What an amazing review, William! Thank you so much for taking out the time to share your personal experiences in our program. It is heart-warming to know we were able to assist you so greatly in your initial contact with us. We are especially glad to hear the program is working for you! You are seeing a reduction in the amount of debt owed and most importantly, a debt-free future for yourself. Thank you for your services and thank you for choosing Freedom Debt Relief!
Oct. 15th, 2018
DRM Roseville, CA
While the fees are higher than I anticipated, the settlement is less than the enrolled expense ... and they ate being paid!! Very happy with the service
5 years ago
Reply from Freedom Debt Relief
Thank you for your positive feedback. We're glad to hear how pleased you are with our negotiation efforts. We hope to continue obtaining great settlements on your behalf. Keep in mind you can monitor your progression with us by logging onto your client dashboard at . Thank you for choosing Freedom Debt Relief to meet your financial goals!
Mar. 19th, 2019
Sarah Manassas, VA
I am VERY upset with FDR. The salesman who I first spoke with assured me that working with FDR is the best choice to reduce debt and to avoid legal problems arising from accounts in collections. Well that is exactly where I find myself now. I received garnishment paperwork for an account that FDR was supposed to be servicing. I guess they did not start any settlement with the account that went to garnishment because the balance was higher than some of the other smaller items they were working on. FDR did settle a couple accounts for me and their settlement is $5 or $10 a month in order to stretch out the length of time you are in the program. Back to the account with the high balance that was pushed off and not worked on, well now 25% of my income is gone to garnishment for the next several months.
I also stupidly signed up for the legal services they offer and have PAID EXTRA to have on my account. The legal reps were very prompt in telling me they would not represent me and just pushed me back to FDR. After calling FDR AGAIN to explain the legal services dropped me, they said they would send my account over to another legal team and I would hear back in 3-5 business days, all while garnishment is looming ahead. A week went by with no word from FDR, I called back and was hung up on. Called back again and spoke to a very rude woman who gave me zero information at all. After getting more and more frustrated with her rude responses I spoke to a supervisor, who told me I needed something from the court. Nobody told me about this prior. In the week of waiting to hear back and the 3 different conversations I had with FDR prior nobody told me to get these documents from the court. All the while FDR does not seem remotely concerned about the fact that my wages are now being garnished, I will need to drop out of school, and could be looking at eviction in the next few months. They were not apologetic and did not offer any alternatives., their only answer was "we haven't heard back" from the firm who filed the garnishment. The supervisor said she could see FDR reached out a week prior, but shows no other notes. They tried to reach out ONE time and never followed up again.
They were very eager to work with me when I signed up and gave them permission to debit my bank account every two weeks, but now that my life is falling apart, they could care less. DO NOT DO BUSINESS WITH THIS COMPANY!
5 years ago
Reply from Freedom Debt Relief
Dear Sarah,
We're so sorry to hear about the trouble you have had with the program thus far! We never want any of our clients to feel the way you are feeling. Your concerns matter to us and we would be more than happy to review your account with you and hope to find a resolution to your concerns. Since your contact information is not available for us to see we will be reaching out to you privately.
We're so sorry to hear about the trouble you have had with the program thus far! We never want any of our clients to feel the way you are feeling. Your concerns matter to us and we would be more than happy to review your account with you and hope to find a resolution to your concerns. Since your contact information is not available for us to see we will be reaching out to you privately.
Mar. 26th, 2019
Jessica Jansson Pottsville, PA
from the minute I enrolled with freedom I felt a weight lifted with resolving my debt. Everyone has been so helpful. They are a great company to work with!
5 years ago
Reply from Freedom Debt Relief
Thank you for sharing your positive review, Jessica. We are thrilled to hear your enrollment process went smoothly and we will continue to ease your mind while you become debt free! Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Mar. 18th, 2019
VIRGINIA M GILLMAN Lincoln, DE
I was in bad shape when I went to freedom Dept and just one year later you have paid one off and have settled with another and my credit score is going up thank you
5 years ago
Reply from Freedom Debt Relief
Congratulations on your financial success thus far, Virginia! We're inspired by your phenomenal progress! Keep up the great work and any time you have questions for us, please don't hesitate to reach out! We're here for you seven days a week and can be reached by calling (800) 655-6303 or email . Thank you for choosing Freedom Debt Relief!
Mar. 15th, 2019
Belinda Edmond, OK
When we needed help with our credit card debt, FDR was there. They negotiated with our credit card people and in two years we’ve paid off six of our eight bills. Thanks FDR
5 years ago
Reply from Freedom Debt Relief
Our pleasure, Belinda! Thank you for all of your hard work and dedication you've given to our program. It was your efforts that got the two of you this far. Don't quit now! You're so close to reaching your debt-free future. Keep up the excellent work and thank you for choosing Freedom Debt Relief!
Mar. 11th, 2019
Alison Jennette Weymouth, MA
I have been a member since August. Already Three debts are almost resolved! The law team they have is awesome. I really feel this was the Best option for me!
5 years ago
Reply from Freedom Debt Relief
Alison, this is exciting news to hear! Thank you for sharing how successful your program has been and how much you have accomplished. We definitely share in your excitement as you become debt free! Please reach out to our client services department at (800) 655-6303 or if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Mar. 12th, 2019
Judith A Farmer Arizona City, AZ
I became a widow a year ago, and times have been really tough financially. Thanks to Freedom Debt Relief I now have some finanxial breathing room.
Many thanks.
5 years ago
Reply from Freedom Debt Relief
Our pleasure, Judith! Welcome to Freedom Debt Relief. We're sorry to hear of the circumstances that led you to our program. However, we are looking forward to accompanying you on your debt-free journey. Keep in mind that you can monitor your progression by logging onto your client dashboard at . Thank you for choosing Freedom Debt Relief. Here's to your brighter financial future!
Mar. 8th, 2019
laurenkfw Upper Marlboro, MD
Amazing customer service! The first 5 months are difficult while you wait for the first settlement. FDR was very patient and friendly with me when called every month to check on the status of things.
5 years ago
Reply from Freedom Debt Relief
Thank you for your great review, Lauren! We're happy to hear that you're satisfied with the services we provide you! You're more than welcome to contact us any time you have questions or would like an update on your account! Our client services team is available seven days a week and can be reached by calling (800) 655-6303 or email . Thank you for choosing Freedom Debt Relief!
Mar. 6th, 2019
T C Aspen Pueblo, CO
By the time you take your large fees out of my deposits, I don.t think im really gaining on this dept. You negotiate a settlement and then take 21% of the original amount, that's almost what I was paying off before. I probably would have been better off just getting a loan. having a lower payment. and not ruining my credit. Your fees coming out of my account are as much as the settlements.
5 years ago
Reply from Freedom Debt Relief
Thank you very much for sharing your review. We do our best to compare our fees to the 100% debt + interest % + late fees + penalty fees if someone can't meet the monthly required minimum payment. We offer a proven solution at an affordable monthly cost that helps our client pay down their entire debt - principal, fees, interest and all. Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Mar. 5th, 2019
Bobby Garner Jr Blytheville, AR
The only problem I’m having is that my credit score is negatively affected during this process . At least the phone calls have been less lately, but is very annoying. My credit or my score was decent until FDR took control. But hopefully debts will be settled and my positive credit score will return to a more acceptable level.
5 years ago
Reply from Freedom Debt Relief
We appreciate your honesty, Bobby. We want to extend an apology for the negative impact to your credit score but we are confident you will see an increase throughout the program. The light at the end of the tunnel is coming soon! Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Mar. 5th, 2019
Sharon l Fields Tucson, AZ
I am so happy I found you to help me with all my bills. I will be so glad when they are al paid up, The creditors seem satisfied with the negotiation.
5 years ago
Reply from Freedom Debt Relief
Congratulations on the progress you've made with us, Sharon! You are doing a terrific job in our program. Keep in mind that client services is available 7 days a week to address any concerns that come up for you. Thank you for choosing Freedom Debt Relief as a guide to financial freedom!
Mar. 2nd, 2019
Laura Meyer Dexter, MO
The customer service is excellent at FDR. I was able to pay off all my debt with this program and my credit score is rated good. I am very happy with this program.
5 years ago
Reply from Freedom Debt Relief
Congratulations on the success you've had in our program, Laura. We could not be prouder of you! Thank you for sharing the wonderful experiences you've had when communicating with client services. We wish you the brightest financial future! Thank you for choosing Freedom Debt Relief to meet your financial goals.
Feb. 28th, 2019
Audrey Palmdale, CA
So far so good they have been understanding and willing to help me with my current situation. I am very pleased so far and I appreciate it.
Thank you.
5 years ago
Reply from Freedom Debt Relief
It is our pleasure, Audrey, to accompany you on this journey. As you head toward debt-freedom, always know we are here 7 days a week to support your every step. Thank you for being the best part of Freedom Debt Relief!
Feb. 28th, 2019
Rowel
We have been very pleased with Freedom Debt program. They have helped us get our life on track. They given us the tools to stay on track. Thank you!!.
5 years ago Edited January 10, 2024
Reply from Freedom Debt Relief
Thank you for sharing, Rowel! We're happy to hear that you're seeing great results! Keep up the great work and any time you have questions, please continue to reach out to us! Our client services team is here for you seven days a week and can be reached by calling (800) 655-6303 or email . Thank you for choosing Freedom Debt Relief!
Mar. 14th, 2019
Hung Nguyen Saint Paul, MN
Very nice! Just about 1 year since the day of opening my account! Right now, I have only one left to be waiting on the list of 12 account for resolving! Thank you FDR!
5 years ago
Reply from Freedom Debt Relief
Thank you for sharing your review, Hung. We want to congratulate you on your accomplishments in the past year and we are very excited to see you graduate! Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Feb. 20th, 2019
Mylene Cedar Creek, TX
I love their communication style they let me choose how we communicate. My choice is texting, I don’t have to take a lot of time sitting on the phone, they text me and I shoot them one back.
5 years ago
Reply from Freedom Debt Relief
Thank you for complimenting our communication efforts, Mylene. In addition to texting, keep in mind you can also view the details of your account by logging onto your client dashboard at . Thank you for allowing Freedom Debt Relief to service your financial needs!
Feb. 19th, 2019
Sandra Killett New York, NY
At first I was a little hesitant about the debt relief program. But the representative was very thorough, understanding and patient when answering my questions.
5 years ago
Reply from Freedom Debt Relief
We greatly appreciate your feedback, Sandra. We understand enrolling in Freedom Debt Relief may be difficult but we have your best interest in mind. We are glad to answer any questions or concerns you have very thoroughly. Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Feb. 19th, 2019
GT Montgomery, AL
Enrolled in the program. Received astonishing results in six months. I have truly been blessed through this program. Thank you, thank you, thank you.
5 years ago
Reply from Freedom Debt Relief
We are over the moon to receive such stunning feedback! We take pride in what we do and how we make sure all clients are having a lifetime of experience with our company! We look forward to continuing to provide you with excellent service! Please reach out to our client services department at (800) 655-6303 or if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Feb. 14th, 2019
Danielle pothoof Brookline, MO
Absolutely amazing! Fantastic people who go out of their way to help in any way possible. The best choice I have ever made was reaching out to freedom debt relief.
5 years ago
Reply from Freedom Debt Relief
Hello Danielle,
Thank you for your wonderful review. We are very glad to take control of your debt and provide you with financial freedom. You definitely made the best choice in enrolling with us and we are confident you have a bright future ahead of you. Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Thank you for your wonderful review. We are very glad to take control of your debt and provide you with financial freedom. You definitely made the best choice in enrolling with us and we are confident you have a bright future ahead of you. Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Feb. 11th, 2019
tkret Austin, TX
Great customer service! I had an issue with payroll and was unable to pay my next month's bill, but the customer service agent helped me to understand my options.
5 years ago
Reply from Freedom Debt Relief
Thank you for your positive review. We are happy to demonstrate outstanding customer service and professionalism through your graduation. We will continue to have your best interest in mind and we are confident you will become debt free soon! Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Feb. 11th, 2019
Dennis Arnoldussen Fort Smith, AR
When I first started I was set up to pay a set amount every month. I am now disabled and my income changed. (lower)
I call customer service and was told I could not change the amount I pay. I'm now getting ready to lose my car. I need help to get this collection more in my budget.
5 years ago
Reply from Freedom Debt Relief
Thank you for your feedback, Dennis. We sincerely apologize for your injury and we do our best to provide the lowest monthly deposit amount. We would encourage you to contact our Client Advocates again and see if we can do anything to temporarily reduce your monthly deposit. Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Feb. 14th, 2019
Brian Power New Port Richey, FL
So far FDR has been very helpful in sorting out my credit problems. As things develop I'll be happy to add an update here. And they have been very helpful in dealing with the multiple creditors that I have at present.
5 years ago
Reply from Freedom Debt Relief
We greatly appreciate your honest review, Brian. We are very pleased to take control of your accounts and lead you towards financial freedom. We are looking forward to your success in becoming debt free! Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Feb. 14th, 2019
Lucine Amara
The man we were dealing with was incredible! His name is Luis and we have a lot of fun on every call. Keep him on staff! He always gets back to me immediately.
5 years ago
Reply from Freedom Debt Relief
Welcome to Freedom Debt Relief, Lucine! Thank you for recognizing the awesome service provided by your debt consultant. We are always glad to hear our clients share great experiences about their time with us. As you begin your journey, know that our advocates in client services are also dedicated to answering any questions or concerns that come up for you. We can be reached 7 days a week by calling (800)655-6303 or via email at . Thank you for allowing Freedom Debt Relief to service your financial needs!
Feb. 12th, 2019
Thomas LaComb Wisconsin Rapids, WI
It's been a wonderful experience from the very first email and phone call. They helped me out when I needed it most and are always available to answer questions.
5 years ago
Reply from Freedom Debt Relief
Hello Thomas,
Thank you for your awesome review. We are very happy to hear about your positive experience and our highly trained team of client advocates are happy to answer any questions or concerns you have. Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Thank you for your awesome review. We are very happy to hear about your positive experience and our highly trained team of client advocates are happy to answer any questions or concerns you have. Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Feb. 4th, 2019
Lisa Massena, NY
I have been enrolled in the program for 9 months and have made huge progress!!! Definitely would recommend freedom debt relief!! Great customer service also!!
5 years ago
Reply from Freedom Debt Relief
Hello Lisa,
Thank you for your wonderful response. We want to congratulate you on starting your journey to become debt free and we would be glad to see you recommend Freedom Debt Relief to your friends and family. Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Thank you for your wonderful response. We want to congratulate you on starting your journey to become debt free and we would be glad to see you recommend Freedom Debt Relief to your friends and family. Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Feb. 4th, 2019
Melanie Ligonier, PA
I was so happy to have all the stress removed from my debt. They have taken care of everything and anytime I have questions they answered promptly. It seems to going even faster than I thought.
5 years ago
Reply from Freedom Debt Relief
Hello Melanie,
We want to thank you for sharing your feedback. We are very glad to take that extra weight off your shoulders and give you the peace of mind you deserve. Keep up the great work! Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
We want to thank you for sharing your feedback. We are very glad to take that extra weight off your shoulders and give you the peace of mind you deserve. Keep up the great work! Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Feb. 4th, 2019
Juli Omaha, NE
I think the fees are a little excessive, and we were sued for a debt that was in active negotiation, and charged excessively to settle that debt, that was supposedly in negotiation.
5 years ago
Reply from Freedom Debt Relief
Understandably, it is upsetting to learn a creditor has referred a debt balance to a legal firm. We're glad to hear that the account balance was successfully negotiated. We are sorry to hear of your disappointment regarding our fees. If you have any questions regarding the fee percentage for your account, please reach out to us in client services at (800)655-6303 or via email at for assistance. We appreciate your honest feedback and thank you for choosing Freedom Debt Relief!
Feb. 4th, 2019
Joe Schindler New Albany, IN
Really friendly people and when I need to move a payment date I get no grief very polite staff I couldn't have made a better decision than FDR you guys ROCK!!!!@
5 years ago
Reply from Freedom Debt Relief
We work hard to have a top tier client services team, Joe! Please continue to contact our client services team at (800) 655-6303 or log onto your client dashboard at and chat with us! Thank you for choosing Freedom Debt Relief!
Feb. 1st, 2019
Wanda Benzing
I am only one account away from having all of mt accounts settled and two accounts are paid off. All of this i one year. I am very happy with how everything is going.
5 years ago
Reply from Freedom Debt Relief
Thank you for your great review! We appreciate your comments and look forward to successfully assisting you through the remainder of your debt relief program! Please reach out to our client services department at (800) 655-6303 or should you have any questions or comments regarding your account.
Thank you for choosing Freedom Debt Relief!
Thank you for choosing Freedom Debt Relief!
Feb. 27th, 2018
Mary D Jenkins Muncie, IN
I can only write about your customer service. I am a new client. I deal with lauraine D. She has been wonderful. Very helpful and really sympathetic to my specific needs.
5 years ago
Reply from Freedom Debt Relief
We appreciate your feedback, Mary. We want to congratulate you on starting your journey in becoming debt free and we will continue to assist you in every way we can. Keep up the great work, success is coming soon! Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Feb. 14th, 2019
