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Freedom Debt Relief

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9.3

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LAST UPDATED: April 18th, 2024

Freedom Debt Relief, a subsidiary of Freedom Financial Network, has resolved billions in consumer debt since its founding in 2002.

The company has considerable industry experience and high client satisfaction ratings.

With all the major industry accreditations, Freedom Debt Relief (FDR) is a great option for many consumers. Its minimum debt requirement is $7,500. Freedom Debt Relief accepts clients dealing with financial hardship that meet this threshold and clients that can make regular program payments to an account to fund settlements. Freedom Debt Relief employs professional debt experts to negotiate and settle debt for those suffering financial hardship.

FDR offers a debt settlement program that involves negotiating with creditors to lower total debt owed and is available in 32 states. It does not, however, offer debt management plans or credit counseling for those not interested in debt settlement, as Freedom Debt Relief is a debt settlement company.

On average, Freedom Debt Relief charges 24 percent of your total enrolled debt, which means the cost varies depending on your financial situation. To settle an account enrolled at $5,000, it will cost around $1,200. 

View Freedom Debt Relief reviews below.

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The Good

  • Excellent Settlement Program and Debt Relief Services
  • Experience and Accreditations
  • Great Freedom Debt Relief Reviews
  • Online Dashboard
  • No Fees Charged Until After a Settlement Is Authorized and First Payment Has Been Made

Excellent Settlement Program and Debt Relief Services

As a leading debt settlement company, Freedom Debt Relief has several great advantages to its debt settlement services, including

  • Low minimum of $7,500 in unsecured debt to begin debt settlement
  • Costs between 18.25 and 25 percent of the total enrolled unsecured debt
  • Free consultation with a Certified Debt Consultant

Freedom Debt Relief offers a free consultation with a highly trained, IAPDA-certified debt consultant when a consumer decides to enlist the company's debt settlement services.

Experience and Accreditations

As an accredited debt relief company, Freedom Debt Relief has over 20 years of experience in the debt settlement industry. It has settled over four million accounts since its founding and settles $16 billion in debt.

Freedom Debt Relief has years of experience working with creditors on behalf of the client, the creditor, and the client. FDR will work to obtain settlements that resolve credit card debt (or any type of unsecured debt, such as personal loan debt or medical debt).

FDR will walk clients through the debt settlement process: first, customers will voluntarily choose to stop making monthly payments to lenders. Instead, clients will elect to make a monthly deposit into a separate special purpose account to save money to pay for the settlements once negotiated. Freedom Debt Relief will then work to negotiate a settlement on behalf of its clients.

Unfortunately, this settlement process will affect your credit score. If you miss any minimum payments on your credit card or other debt, this will decrease your credit score. It's smart to have a plan for boosting your credit score before you start the debt settlement process.

Great Freedom Debt Relief Reviews

Most Freedom Debt reviews on Best Company are positive. People commend FDR for having good customer service, explaining debt settlement, and keeping them updated on where they are at in the debt settlement program.

Clients drowning in high amounts of unsecured debt (credit card debt, personal loans, medical debt, student loan debt) usually find that the company can save them from paying a large percentage of what they owe. 

Despite the debt settlement program's tendency to negatively affect credit scores in the first six months, clients with mountains of credit card debt find it extremely helpful for debt reduction. It's also important for people to know that forgiven debt is considered taxable income, so you may owe more in taxes when using debt settlement services.

Online Dashboard

One feature that sets FDR apart from the rest is a unique and intuitive online dashboard to track clients' pace throughout the program. This helps people to actually see their progress while settling their debts. It also offers education to help clients improve their financial knowledge.

Not many debt settlement companies in the industry offer this tool as part of their packages.

No Fees Charged Until After a Settlement Is Settled and First Payment Hast Been Made

As opposed to a debt consolidation company which consolidates all of a customer's debt into one consolidation loan and one monthly payment, debtors approach Freedom Debt Relief as a last resort in order to negotiate their debt and relieve their burden.

Freedom Debt Relief doesn't charge an upfront fee or any other fees until after debt is settled with creditors, the settlement has been authorized with the client, and the first payment has been made. This practice is standard for the industry. Debt relief companies, like National Debt Relief and Pacific Debt, also do not have upfront fees.

Upon enrollment, customers will open an FDIC-insured bank account that the client controls. Clients will put the monthly deposit that was agreed upon into this bank account instead. This is the main reason why this program hurts your credit score more than debt consolidation.

Next, FDR's representatives will negotiate with your creditors to settle your debt.

Freedom Debt Relief makes money by charging fees on the enrolled debt amount. Its average fees are a bit high (around 24 percent fees on enrolled debt), but its services are thorough.

The company's ability to help clients find an easier road to financial freedom and paying off debt is highly valuable.

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The Bad

  • Freedom Debt Relief Cost
  • Limited Availability
  • Limited Services
  • Consumer Financial Protection Bureau Lawsuit

Freedom Debt Relief Cost

To settle an account enrolled at $5,000, it will cost around $1,200 (or about 24 percent of the enrolled debt).

Users are charged an average of 24 percent of their total enrolled debt to use FDR. While this number is in line with their competitors, it is only an average. Customers could end up paying more or less than this to use FDR. FDR’s prices range between 18.25 and 25 percent. The rates vary depending on the state the client lives in.

Current national debt relief trends indicate that debt settlement companies tend to charge a percentage of enrolled debt as opposed to saved debt. This means that the more total debt you have, the more debt settlement companies will charge you.

Although working with a debt settlement firm still could save you from paying thousands of dollars to creditors, it's better to work with companies that charge a percentage of saved debt rather than enrolled debt.

So exactly how much will Freedom Debt Relief cost you? It will cost you around 23 percent of your total enrolled debt, but you will have to have a consultation to get an accurate estimate. The fee is competitive for the industry. The fee is assessed when a successful settlement has been authorized and the first payment has been made.

However, Freedom Debt Relief’s services are high quality and could make it easier to make your way to living debt-free.

Limited Availability

Freedom Debt Relief offers debt settlement programs in only 32 states. If Freedom Debt Relief does not offer its debt relief program in your state, you'll have to consider other debt settlement companies.

Most debt settlement companies have a minimum debt requirement to ensure a payout. A debt settlement company that charges by saved debt will not run into this problem as much.

Freedom Debt Relief requires a minimum debt amount of $7,500 (the amount of which is charged fees between 18.25 and 25 percent). While this threshold is low compared to other debt settlement companies, it does rule out people struggling with lower debt amounts.

An additional limitation with Freedom Debt Relief is that the company only works with debtors with unsecured debt. Freedom Debt Relief is not an option for those struggling with secured debt. The difference between unsecured and secured debt is that unsecured debt is not backed by assets or collateral, while secured debt is.

Limited Services

Some debt relief agencies provide services outside of debt settlement, such as credit counseling, advocating for a lower interest rate on your debt, or debt management plans. However, Freedom Debt Relief does not offer these services.

As such, if you choose to go with Freedom Debt Relief to help you work toward resolving your debt, be aware that you will be signing up for a debt settlement program, and may still receive calls from a debt collector or face the risk of a negative impact on your credit score. 

Consumer Financial Protection Bureau Lawsuit

In 2019, the Consumer Financial Protection Bureau and Freedom Debt Relief reached an agreement that FDR would do the following:

  • Make it clear that in some cases, FDR may not be able to negotiate a debt if the creditor is unwilling to negotiate
  • Let consumers know that, in some cases, the creditor will only negotiate if the client is also directly involved in the negotiations, and that the consumer has the right to refuse to participate in the negotiations and can remove the debt from their program without penalty
  • Make it clearer to consumers under what circumstances they will be charged a fee
  • Stop charging fees on all accounts where the settlement amount was not reduced, or where the creditor wrote off the debt on their own
  • Make it clearer to consumers that, if they end their program early, any money left in their program savings account belongs to them, minus any funds earned by the company according to legal statutes
  • Pay restitution money to injured consumers
  • Pay a civil penalty

It's a good idea for potential clients to do some research on the process, consumers' rights, and industry standards for settlement companies before setting up a free consultation with a debt settlement service. It's also recommended to read recent customer reviews to get a better sense of Freedom Debt Relief's commitment to clients and how good its settlement services are.

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The Bottom Line

Freedom Debt Relief offers several outstanding features for anyone looking to settle their debts: all major industry accreditations, ample debt settlement experience, thoughtful and experienced debt consultants, negotiation with each creditor, and more. The company's 18.25 to 25 percent fees are pretty standard in comparison to other debt settlement companies (like National Debt Relief). 

If you choose a debt settlement plan to resolve your debts, the debts you settle are marked as "settled" on your credit report. While there are some risks to debt settlement, this process allows you to settle debts. It's not bankruptcy and it could get you on the path to becoming debt free.

While people interested in other debt resolution methods, like credit counseling, a debt management plan, or debt consolidation loan will need to consider other companies, Freedom Debt Relief is a good option for those seeking a debt settlement program.

FDR's debt negotiation experience is worth the money. Freedom Debt Relief customer reviews relate that the company has saved them thousands of dollars by negotiating with their creditors. If you're looking to settle your debt through debt negotiation and a reliable debt relief program, we highly recommend using Freedom Debt Relief if you receive a reasonable quote from the company during your free consultation. 

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Freedom Debt Relief Frequently Asked Questions

What is Freedom Debt Relief?

Freedom Debt Relief is a debt settlement company. The company offers a debt settlement program that helps you get rid of debt faster and for less when compared to making minimum payments. With over 19 years of experience working to reduce its clients’ debt, Freedom Debt Relief has resolved over $10 billion in debt since 2002.

How does the Freedom Debt Relief program work?

After signing up for Freedom Debt Relief, you make monthly deposits into an FDIC-insured bank account that you own and control. Once enough money has built up into this account, negotiations occur towards resolving each of your debts one by one. Once a settlement offer is obtained, Freedom Debt Relief presents the offer for you to authorize. If you agree to the terms, the funds in your FDIC-insured account are used to pay the creditor. This is also when Freedom Debt Relief collects its fee. Once the creditor has been paid according to the settlement agreement, the remainder of the debt is written off. This process is repeated with all of your debts until you no longer owe anything on your enrolled debts.

How does Freedom Debt Relief affect your credit?

Freedom Debt Relief could negatively impact your credit as your creditors are not being paid every month. As such, the company will report your missed payments to the credit bureaus, which negatively impacts your score. If you are already behind on payments, however, your credit is already negatively affected, so you should take that into consideration.

How much does Freedom Debt Relief cost?

Freedom Debt Relief's fee ranges from 18.25%-25% of the debt, depending on the state you live in, how much you owe, and other factors. Under no circumstances, however, will you pay the company the fee in advance of a settlement on a debt.

What kind of debt does Freedom Debt Relief work with?

Debt from credit cards, medical bills, department store cards, and many other types of unsecured debt could be eligible for Freedom Debt Relief. However, secured debt that involves collateral, including auto loans, mortgages, and federal student loans, are not eligible.

What happens if a creditor tries to sue me during settlement?

Since you’ve stopped making payments to your creditors, there’s a chance that they may sue you in an attempt to collect what you owe them. Freedom Debt Relief works with a network of lawyers it makes available to help qualifying clients in these situations — at no additional cost.

Is forgiven debt taxable?

According to the IRS, a forgiven debt is considered taxable income. At the end of the year, they will expect taxes to be paid on any settled debt. However, IRS Form 982, Reduction of Tax Attributes Due to Discharge of Indebtedness, may exempt you from this tax. To learn how forgiven debt could affect your taxes, talk to a tax professional.

Star Rating

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4.7

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16,992 Reviews

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Alice Lewis

They give an estimate time frame of when your 1st debt will be negotiated and mine was in less time. I have only been customer since Feb '24 and they have already taken care of 3 accounts for me. I should have done this a long time ago instead of stressing myself out paying all those minimum payments. So a huge thank you to Freedom Debt for being so courteous, knowledgeable, and understanding.

1 week ago

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Reply from Freedom Debt Relief

Hi Alice, It's fantastic to hear that we were able to offer you a payment plan that fits your budget and eases any financial concerns you may have had. Your peace of mind is our priority, and we're here to make your journey toward financial freedom as smooth as possible.

Apr. 10th, 2024

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Rachad Lafrance

I have went through a terrible divorce And everything was in my name and I couldn’t afford to pay credit card together so I went to Freedom Debt and one of the guys I talked to went through the same situation and he gave me a plan that I need to stick to. LOVE IT. They are very understanding and easy to work with. I couldn’t pick a better group for my Situation. Love it

16 hours ago

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Sally North Port, FL

I am so glad that I found Freedom Debt Relief, as it has changed the way I approach my use of credit cards. Freedom Debt Relief has lifted a great burden from my daily living. I followed their guidance and made regular payments, which in turn has my account almost paid off. Regular payments to my account and using my credit cards wisely is an education in and of itself. Highly recommend Freedom Debt Relief.

1 month ago

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Reply from Freedom Debt Relief

Hi Sally, we are happy to hear that you have taken your experience with us and can apply it to your financial future. Keep up the great work!

Feb. 24th, 2024

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Miriam Guerra

I am soo grateful to FDR for helping me pay off all my credit cards. Not only did they bring down my overall debt, but they also provided a lawyer to help me avoid court and they also offered me a loan that helped me complete the program quicker.

18 hours ago Edited April 18, 2024

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Alta

Freedom Debt Relief provided a very thorough step-by-step program to resolve my debt issues in a timely way. They provided excellent service in answering all my questions in the process.

3 weeks ago

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Reply from Freedom Debt Relief

Hi Alta, thank you for taking the time to share your experience with us! We're delighted to hear that our step-by-step program was able to help you resolve your debt issues in a timely manner. Providing excellent service and clear communication is always our priority, so we're thrilled that we were able to answer all your questions throughout the process.

Apr. 1st, 2024

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Babs616 Rochester, MI

Very honest company and hard working staff. I can’t really judge yet as my debts have not been settled yet. I have every confidence FDR will get me squared away but it will take another year or so. I’m waiting for first negotiation to be made.

1 month ago

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Reply from Freedom Debt Relief

Babs, thank you for your business. We are pleased to walk with you step by step. Keep up the great work and we look forward to your future success. If you have any questions along the way please let us know.

Mar. 18th, 2024

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Phyllis Harmom

I am an active participant of the freedom Debt Relief Program and I am very impressed with the way they are handling my debt. At first it was no way to solve my problems because even the bank I was working with was trying to help me because I was working with another company instead of theirs. I decided not to be defeated and continue to work with Freedom Debt Relief. The program is very helpful and considerate in the problem you may encounter along the way. They have solutions that you can try to help the situation. The banks tell you one thing and do something else. If I were you and you find yourself in a situation like my or worse , I would give Freedom Debt Relief a chance it is working for me. Thank you so much for all your help Freedom Debt Relief.

2 weeks ago Edited April 5, 2024

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Reply from Freedom Debt Relief

Hi Phyllis, we are thrilled to hear about your positive experience with us! It's great to know that we've been able to assist you effectively and provide helpful solutions along the way. Thank you for sharing your journey with us.

Apr. 5th, 2024

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Fernando Rosales

I recently interacted with Freedom Debt Relief over the phone, and their customer service was exceptional. From the moment I dialed in, I was greeted with warmth and professionalism. The representative I spoke Bernie M, was incredibly knowledgeable about their program and services, and they took the time to listen attentively to my questions and concerns. What truly stood out was their dedication to resolving my issue efficiently and effectively. They remained courteous and patient throughout the call, ensuring that I felt valued as a customer. I left the conversation feeling satisfied and genuinely impressed by the professionalism and commitment to customer satisfaction displayed by Freedom Debt Relief. I highly recommend their services to anyone.

3 weeks ago

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Reply from Freedom Debt Relief

Hi Fernando, we're delighted to hear that Bernie was able to assist you effectively and efficiently, and we'll be sure to pass along your praise to him and the rest of our team. Your satisfaction means the world to us, and we're grateful for the opportunity to have been of service to you.

Apr. 1st, 2024

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Maureen Ciliberto

I am still relatively new to the experience, having just started in the middle of January, 2024. However, I wanted to provide this review because in just a brief month and a half I have already received my first settlement and I am on the way to even more progress! I will admit, the first few months are still a bit unnerving since I continue to receive collection calls and certified mail stating that my account has gone to collections. This has been the most challenging part of the program, especially for someone who has never been late on a payment before - until several life circumstances in rapid succession threw a wrench into the works and everything started to fall apart. Reaching out to Freedom Debt Relief happened after I had exhausted every other option, thinking I could figure it out on my own, which only led me into more financial distress. After making the first call I realized I was in the right place! Everyone I spoke with handled my situation in such a caring and supportive way, with absolutely NO judgement. I put my financial burden into their hands, and began making the pre-determined payments into my account. I kept in contact with them every time I received a notice or if my debt was turned over to collections, and they took it from there! They are phenomenal to work with and very reassuring. I was very nervous at first but when that first settlement occurred, I knew I was going to be able to see my way out of this mess. I still have a road ahead of me, but now, knowing that this program WORKS, I am able to navigate it with much less stress and anxiety! Thank you from the bottom of my heart Freedom Debt Relief! My only regret is that I didn’t do this sooner!

3 weeks ago

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Reply from Freedom Debt Relief

Hi Maureen, thank you so much for taking the time to share your experience with us! We're thrilled to hear that you've already seen progress and received your first settlement in such a short amount of time. We understand that creditor calls and collections communications can be incredibly stressful, especially for someone who's never been in this situation before. It's truly heartening to know that our team was able to provide you with the support and care you needed during this challenging time. We strive to create a judgment-free environment where our clients feel understood and empowered to take control of their financial situation.

Mar. 27th, 2024

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Charmaine Caster

Excellent Customer Service! Always available for follow-up and feedback. Thorough, detailed information about the process.

1 week ago

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Reply from Freedom Debt Relief

Charmaine, thank you so much for your kind words! We're thrilled to hear that you found our customer service excellent and that we were able to provide thorough and detailed information throughout the process. We truly appreciate your feedback and look forward to serving you again in the future!

Apr. 12th, 2024

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Regina Moore

Freedom Debt Relief is a trustworthy company,who keeps me informed when they have made an agreement with the debt collectors.I am always reminded to use the dashboard for updated information and videos. Regina Moore

2 days ago

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Hannah Nisse

Best Customer Service and the kindest Debt consultants you will ever meet! I am just starting the program and already have been so grateful for all the help I have gotten so far!! 10/10 recommend

5 days ago

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Reply from Freedom Debt Relief

Hi Hannah, thank you so much for your kind words! We're thrilled to hear that you've had such a positive experience with our customer service team and debt consultants!

Apr. 18th, 2024

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Lauren Gnipp

I loved everything about the program. It was a small process to get started but once things were set I really didn’t have to do anything. It has been a very helpful experience

1 month ago

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Reply from Freedom Debt Relief

Thank you for your feedback, Lauren! Awesome job sticking with the plan and we want to say thank you for choosing us and sharing your experience.

Mar. 5th, 2024

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Paul Domenick (Padilla) New York, NY

I joined Freedom Debt Relief about four months ago because I needed to consolidate my growing debt. I found them on the Forbes top five organizations for consolidation debt, and I called all of them. Out of all five, I chose Freedom Debt Relief because they were upfront, called me back immediately, were willing to work with my unique circumstances, and got me enrolled almost immediately. Furthermore, I've had to do very little work. I simply stopped auto-payment on some of my debt and haven't answered any of my debt collectors. Why? Freedom will explain all of that to you. Last, whenever I have needed advice on anything, they email me back almost immediately with easy, laymen's language, and I couldn't be happier. I have complete trust in this company, and I can't wait until all my debt is paid off. Patience is worth it, and I was still able to hold on to a couple of small accounts to manage on my own. Freedom means...well...freedom. Freedom gives you all the power and decisions related to your account. I highly suggest you choose them.

1 month ago

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Reply from Freedom Debt Relief

Hi Paul, thank you for sharing your review! Debt and worry free is the goal and we can't wait to see you get there! Thank you for trusting us and sharing your experience.

Feb. 23rd, 2024

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I just really like how you change the time to explain everything to you and if you don’t understand, they will explain it to you over and over until you are comfortable with your answer

1 week ago

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Reply from Freedom Debt Relief

Thank you for your wonderful feedback! We believe that clarity and understanding are key, so we're thrilled to hear that you appreciated our approach. We're always here to ensure that you feel comfortable and confident with the information provided.

Apr. 12th, 2024

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Jim Holder

I like the usefulness of the website. There is plenty of good information about Freedom Debt Relief and tutorials for members. I recently started the program, and I am very comfortable with the process and progress of becoming debt-free.

2 weeks ago

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Reply from Freedom Debt Relief

Jim, thank you for sharing your positive experience with our dashboard and program! We're delighted to hear that you find the information and tutorials helpful, and that you feel comfortable with the process of becoming debt-free.

Apr. 5th, 2024

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Jeni Shook

As a public education teacher in Missouri, my taxes and other cost of living expenses kept getting bigger than my paycheck. I worked 3 jobs plus my teaching and still couldn't get ahead. Thanks to FDR, I am able to breathe again.

2 weeks ago

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Reply from Freedom Debt Relief

Hi Jeni, we're so glad to hear that we've been able to provide you with some relief and help you breathe easier. It's incredibly rewarding for us to know that we've made a positive difference in your life, especially given the challenges you've faced.

Apr. 2nd, 2024

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alo hughes

Customer service pretty good, always on point and I like how they answered my email right away and working with me . I’m a handful of debts and I’m glad I found a good company who can help me. So far so good and I’m happy they are working my debts out. They are doing a great job!

2 weeks ago

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Reply from Freedom Debt Relief

Hi Alo, thank you so much for your kind words! We're thrilled to hear that you've had a positive experience with our customer service team and that you're satisfied with the progress we're making on your debts.

Apr. 2nd, 2024

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Collin

From the start of my continuing debt relief journey, Freedom Debt Relief has been absolutely incredible. Outstanding customer service and informative courses have made it extremely easy to: knock down my debt, understand debt , and make wiser financial decisions!

2 weeks ago

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Reply from Freedom Debt Relief

Hi Collin, thank you so much for your glowing review! We're thrilled to hear that your journey with us has been nothing short of incredible. Providing outstanding customer service and informative resources to empower our clients is always our top priority. We're delighted that our programs have helped you not only knock down your debt but also gain a deeper understanding of financial matters and make wiser decisions.

Apr. 2nd, 2024

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reba bonner

This is all new to me. Freedom Relief has been very transparent with me and I appreciate it greatly. Amanda has been wonderful checking to make sure I'm understand step by step. The staff is great. Thank you Freedom Debt Relief

3 weeks ago

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Reply from Freedom Debt Relief

Hi Reba, this is exactly what we strive for! Thank you so much for trusting us and taking the time to share your experience. We pride ourselves on being transparent and supporting our clients every step of the way. Thank you again, we wish you nothing but success in your future.

Mar. 27th, 2024

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jo summerville

Well I was told which ones were going to get paid first, but now they're leaving it to the end, then they let accounts get closed which really looks bad on your credit especially after I sent all the information saying hey dude sending demand letters then I end up getting where the company sold it to a different creditor so basically I think they should have handled that right away it was already bad enough it was late payments but to have the account closed looks takes longer to get off the credit report and I did call I got to the point where I was not wanted to even speak and you just get this over with I don't like the way it was handled. My credit goes all the way back up then it went all the way back down I checked my credit at first it was slow I got up to 530 okay then 564 okay 584 okay then back down 552 to 532 when I checked to see accounts that where open not late got closed

4 weeks ago

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Reply from Freedom Debt Relief

Hi Jo, we totally understand your concern regarding credit impact. We realize that having good credit is important for being able to move forward with certain financial decisions. However, our program is designed to prioritize resolving the debt. Credit impact will look different for everyone as everyone has a different mix of creditors. We appreciate your feedback and will continue to find ways to make sure our clients fully understand credit impact when they enroll into our program.

Mar. 27th, 2024

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Juan Sandoval McAllen, TX

Life after divorce left me with debt that itseemed I could never pay off. My credit score dropped to the point that I had to make a decision between bankruptcy and consolidation. FDR spent a lot of time answering all my questions and answering all the "what ifs" I had. They provided me with a real plan. It's not an overnight process, but now we are starting to see the positive results on my credit score and hone ownership is just around the corner!

1 month ago

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Reply from Freedom Debt Relief

Hi Juan, we are honored that you chose us and are so excited to hear about your program results! Keep up the amazing work, we are so proud of you and your success.

Feb. 23rd, 2024

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Regina Rogers Republic, MO

Using Freedom Debt Relief has been a godsend. I would recommend them to everyone. It's safe, secure, and very helpful. They take all of the time and stress off of us and that is one less thing to have to deal with. Thank you so much, Freedom Debt Relief!!

3 months ago

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Reply from Freedom Debt Relief

Hi Regina, we are happy to hear that we have been able to provide you with relief! We appreciate you for trusting us! Thank you for this review and we are thankful that you chose us to help support your financial goals.

Jan. 11th, 2024

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jacqui s Bohemia, NY

What i disliked is that there are times when there seems to be a lack of communication within certain departments, i.e. customer service and the negotiation departments, as well as the fact that when you upload documents and you call to advise the team that you have uploaded documents that are urgent, it doesnt get addressed or should i say, acknowledged. I have to call to advise representatives that i had uploaded documents and i have not heard from anyone, can someone address this matter urgently. My loans were being negotiated at one point, rapidly and creditors were sending me letters to counteract the negotiations. there is also the ledger/accounting procedure. this need to be much clearer for clients to understand properly, because my monthly deposits are automatically withdrawn and there will be times when i see "loans" are being deposited, and there were at least one or 2 occasions with a creditor where negotiations fell through yet i was charged fees and when it went through again for the same amount of money, i was charged fees again. I had to be consistent in calling and following up and had to be checking almost daily to ensure that things were going or moving after i authorized payments. There are other discrepancies like customer service, one or 2 members got rude and hung up on me and almost tried to "reprimand" me when i was explaining my situation.

2 months ago

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Reply from Freedom Debt Relief

Hi Jacqui, thank you for bringing this to our attention. We are sorry to hear that you had poor encounters with our team. We would love the opportunity to speak with you if you have the time.

Feb. 8th, 2024

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Doris Pearland, TX

This is the best program anyone could ever enroll in. I stated the program in 2018 and I have graduated from the program. I was always notified of when a creditor wanted to settle or negotiate. Loved that I could always look at my client dashboard to see my progress. It’s just a wonderful program if you are looking to get your life back. Thank you Freedom Debt Relief.

5 months ago

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Reply from Freedom Debt Relief

This is so wonderful to hear, Doris! Reading your review brightened our day, it is so important to us to know that we are making a difference and we really appreciate you sharing your success with us. Congrats on all of your progress and we wish you nothing but the best!

Nov. 13th, 2023

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Jim

My finances were in disarray and I had a couple of options and I thought maybe going through a company or organization like Freedom Debt Relief would be the best. There were three or four of these kind of companies and I chose Freedom Debt Relief and I wasn't disappointed. Every time I called about any problem, they were on it. They gave it attention and they were efficient. I didn't have to wait long to have anything resolved or get an answer. The only thing I would say is it does take a little longer than I would like for them to finalize. Like, I have finished my program, I have finished everything, and it seems like it's going to take about 40 days for them to complete all of their paperwork or transactions on their end. I thought it might be, say, within 10 days or so, but it looks like it's going to be within 30 or 40 days. That's the only regret I have. I'm just anxious to to get everything behind me rather than waiting to get a certificate from them in like 40 days or so.

6 months ago

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Reply from Freedom Debt Relief

Hi Jim, reading your review made us smile! We are so happy for you and your success in our program. Thank you for staying committed and for trusting us to be your partner!

Sep. 22nd, 2023

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Hernando Becerra

Very good customer service, when I call they always take care of me in a very good way and they answer all my questions I have.

1 day ago

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Vanessa Zapien

I like that they handle everything for you! Money comes out of my check every 2 weeks and that pays off the debt that they negotiate for me

1 day ago

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Rodrigo Ruiz

Not completely satisfied with the tactics they use with certain lenders and creditors. As you have to let a lot of your account into default causing the Debt to Balloon. The total savings are much as the Fees and Interest incurred by the accounts going into default are what they say the save you but charge you a settlement fee which is ultimately the balance you had with the creditors.

2 days ago

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Tammy Ferry

Easy to apply. Agents are very passionate about helping you without judgement.. they understand the situations for any scenario

2 days ago

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Stayce

I like that I don't have to deal with all the debt I have and its nice to know a lot of my debts are being settled thank you FDR

6 days ago

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Reply from Freedom Debt Relief

Hi Stayce, we're delighted to hear that you're finding relief from your debts through our program! It's our pleasure to handle the complexities of debt settlement on your behalf so that you can focus on other aspects of your life.

Apr. 18th, 2024

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Glenny Lora

Great company to work with the Spanish speaking representative are so professional and kind. Would definitely recommend it to anyone

6 days ago

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Reply from Freedom Debt Relief

Hi Glenny, it is great to hear that we were able to provide you with the support you needed! Thank you for choosing us!

Apr. 18th, 2024

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William O'Keith Watson

This is something my wife and I should have done a few years back. We were 72K in debt and thanks to Freedom Debt Relief we are credit card free!

1 week ago

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Reply from Freedom Debt Relief

Hi William, we're absolutely thrilled to hear about the positive impact our services have had on you and your wife's financial situation! Congratulations on becoming debt-free — that's a huge accomplishment.

Apr. 16th, 2024

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sol ford

The company is serious and I recommend to any person to do business with them. It work for me, little slow but consistent

1 week ago

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Reply from Freedom Debt Relief

Sol, thank you for your commitment and for trusting the process! We appreciate your recommendations!

Apr. 16th, 2024

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April

Awesome love what they are doing for me settling me debts for me. I am 65 had a lot it was overwhelming

3 weeks ago

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Reply from Freedom Debt Relief

April, thank you for trusting us! We are happy to hear that we have been able to guide you towards a brighter financial future!

Apr. 1st, 2024

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rachelle corley

This company is doing exactly what they said they would do and so far, has settled 5 of my accounts. I am very satisfied, and the stress relief has been amazing.

1 week ago

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Reply from Freedom Debt Relief

Hi Rachelle, we're thrilled to hear about your positive experience with our services! Thank you for taking the time to share your feedback. It's wonderful to know that we've been able to help relieve your stress and settle your accounts successfully.

Apr. 16th, 2024

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Maureen Martin

I realky like how involved they are . I feel like everyone that works at FDR cares about what happens to me. That’s something that doesn’t happen much in today’s world. I have many people watching my back!

2 weeks ago

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Reply from Freedom Debt Relief

Hi Maureen, thank you so much for your kind words! We're thrilled to hear that you feel so supported and cared for by everyone here at FDR. Ensuring that our clients feel valued and supported throughout their journey is incredibly important to us, and we're delighted that you've experienced this level of involvement and care.

Apr. 2nd, 2024

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linda carter

They have been the best always ready to answer questions and keep you updated. Best company I’ve ever dealt with. Thank you

3 weeks ago

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Reply from Freedom Debt Relief

Hi Linda, thank you so much for your wonderful review! We're thrilled to hear that you've had such a positive experience with us. Providing excellent customer service and keeping our clients informed and updated are top priorities for us, so we're delighted that you've found us to be the best company you've ever dealt with.

Apr. 2nd, 2024

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Peggy Lynn Behen

I wish FDR would do a better job of informing potential customers how bad their credit scores would become snd how high the fees are. When I enrolled, I had never missed a payment, ever. To date, I have lost 130 pts that will take a very long time to recover. The employees are nice and somewhat helpful. I am almost debt free, but it was a high price to pay.

3 weeks ago

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Reply from Freedom Debt Relief

Hi Peggy, we're genuinely sorry to hear about the impact it has had on your credit score. We strive to provide clear and transparent information to all our customers, and it's disheartening to learn that you felt uninformed about the potential effects on your credit score and the associated fees. Once you complete your program, we encourage you to contact a credit expert to help you improve your credit rating.

Apr. 1st, 2024

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Lola Jackson Nacogdoches, TX

I am thankful for the help I have received from FDR. If it had not been for the customer service representative I would have been lost. They ether only members that I spoke to on a regular w. I received not one call from the loan officer after I signed the contract. I did not like the dashboard at all. Unable to access the information I was looking for. The videos were very helpful. I assume my debit would be paid off sooner than it is scheduled.

1 month ago

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Reply from Freedom Debt Relief

Thank you Lola,
I really appreciate to hear the positive things about service. I am intrested how to assist regarding the negatives. Let get in touch and look forward to a private message from me. Thank you.

Mar. 18th, 2024

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Janet Street Brooklyn, NY

If anyone have a debt problem, Freedom Debt Relief is the place to go. You deal with professionals, they are aways willing to help you with any questions that you may have and of couse they really get what you owe cut in at least 45% or more, which is excellent.

1 month ago

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Reply from Freedom Debt Relief

Wow! Reading your review totally made our day, Janet! Thank you so much for taking the time to share your experience and for trusting us to support you! Keep up the great work!

Mar. 18th, 2024

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Sue Beckley Sebring, FL

Everything has been fantastic. My mind is at ease, I don’t have to worry about my debt anymore. The people are amazing. The payment is low and I have money to do what I want to with. I have room to breathe now. Anyone thinking about letting the Freedom Debt Relief Program help you, don’t think about it anymore , just do it and be happy again

1 month ago

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Reply from Freedom Debt Relief

Hello Sue,
We are thrilled to serve you and put your mind at easy. This service is wonderful and it helps folks to save money and time. Keep up the great work and let us know if you need anything.

Mar. 18th, 2024

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Matthew Barnes

Freedom Debt Relief is just that! To feel free and getting relief from high interest credit card debt is a great feeling. They always send out useful information on my account. The give me tools to help stay out of debt. They are very easy to talk to when I have any question that need answering!

1 month ago

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Reply from Freedom Debt Relief

Hi Matthew, we are honored that you chose us and are so excited to hear about your program results! Keep up the amazing work, we are so proud of you and your success.

Mar. 18th, 2024

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Jackie N

From My first phone call, I felt such a great feeling of relief. And I appreciated that My FD customer service person didn’t make Me feel shamed in anyway. It felt really nice. I felt bad enough getting into my debt position, I didn’t need to be made to feel worse. Things have moved along in a timely manner. I highly recommend FDR!

1 month ago

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Reply from Freedom Debt Relief

Hi Jackie, we are happy to hear that you are happy with our service efforts! Our goal is to ensure our clients feel comfortable and confident with us at all times! Keep up the great work, and please reach out to us anytime you have questions about your program!

Mar. 5th, 2024

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Nina Rees

Honest, detailed, keeping me up-to-date, kind, respectful, thorough, genuine, clear instructions, able to teach -and handle poor student (me) kindly. Graciously managed me through this, the worst part of my husband’s death. I highly recommend them to any/everyone.

1 month ago

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Reply from Freedom Debt Relief

HI Nina, it's great to hear that you have a positive outlook and experience with us so far. Professionalism, honesty, and genuine concern are certainly important factors when dealing with debt relief services. Thank you for choosing us!

Mar. 5th, 2024

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Karri McDaniel Guymon, OK

Freedom Debt Relief program is amazing, it is helping me to get out of debt without me having it worry about missing a payment. The customer service is amazing. They are always nice and really listen to you when you have a problem and will put you at ease. I would recommend this program to anyone needing help to get out of debit.

1 month ago

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Reply from Freedom Debt Relief

Hi Karri, this is so wonderful to hear!! Keep up the great work and you will continue to see results! Thank you for trusting us and choosing us to serve you.

Feb. 28th, 2024

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Jaz Ortiz South San Francisco, CA

I love everything about them. I was 20k+ in debt and they helped me get set up and even when I hit financial snags, they were very flexible and honest about my progress and how to help me get there. I would recommend them to anyone trying to get out of debt.

1 month ago

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Reply from Freedom Debt Relief

Jaz, this is great news! Awesome job sticking with the plan and we want to say thank you for choosing us and sharing your experience.

Feb. 28th, 2024

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senoia mccarty

I really don't dislike anything about them something could at creditors to stop the phone calls

3 days ago

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Reply from Freedom Debt Relief

Hi, we know how frustrating creditor calls can be, sadly it is part of this process. Rest assured as your program progresses the calls will slowly stop. Please let us know how we can continue to support you!

Apr. 18th, 2024

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Victor Mack Pittsburgh, PA

I always thought these debt consolidation companies were scamers, and most are scamers. But not Freedom debt relief. Truly amazing. I have been in the program for almost 3 months and Freedom debt relief has settled three credit card accounts for under half of the totals . They have lawyer's ready available, customer service that can be contacted. I was paying almost $800 a month in credit card payments. Now I pay $300 a month, saving $500 every month. Now I'm able to double up my payments and pay off my debts faster.

2 months ago

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Reply from Freedom Debt Relief

Hi Victor, we appreciate your words of encouragement for future and current members. Your patience and hard work have really shown in your progress! We look forward to your continued success!

Feb. 22nd, 2024

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Stephanie Shahbazian

Everything about this process has been very effortless and well explained. Initially when I made the call and spoke with an agent I was nervous, of course I was skeptical but the agent took his time answered all my questions went over everything twice, he even spoke with my husband and was on the phone with us for awhile but so kind and friendly. I’m so happy I made this decision and I look forward to the future of being debt free.

2 months ago

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Reply from Freedom Debt Relief

Hi Stephanie, it is great to hear that we have been able to meet your needs! Please let us know how we can continue to support you in your journey to financial freedom!

Jan. 29th, 2024