Debt Reduction Services has worked to help consumers get out of debt and improve financially since 1996. Debt Reduction Services is a nonprofit that provides many financial services including debt education programs as well as free budget and credit counseling. As a debt consolidation company, Debt Reduction Services works with consumers to manage and reduce debt in less time than it would take for a consumer to try to manage debt independently. Based in Idaho, Debt Reduction Services has four locations in four states. The Idaho-based business is also a member of the Financial Counseling Association of America (FCAA). Debt Reduction Services finds success in helping consumers eliminate debt and use credit wisely.
- Financial Tools
- Online Presence
- Accreditations and Memberships
With consumers in mind, Debt Reduction Services provides many tools for the benefit of consumers looking to improve their financial situation. Debt Reduction Services helps consumers with debt consolidation, bankruptcy certificates and credit counseling. The nonprofit provides guides on debt consolidation and credit counseling. Other resources include webinars along with credit and debt discussions. Debt Reduction Services also provides educational resources to help consumers increase their financial literacy.
The online presence of Debt Reduction Services helps it increase its overall reach and financial assistance despite only having four locations. On its website, Debt Reduction Services provides consumers with different tips and deliverables helping consumers manage and eliminate debt.
Memberships and Accreditations
Debt Reduction Services is also a member of the ISO and the FCAA. These accreditations require companies to uphold certain standards and best practices. Debt Reduction Services shows that it cares about their customers and quality of service by maintaining these accreditations and memberships.
- Consumer complaints
- No NFCC accreditation
- No client login
- No Spanish services
Complaints about Service
Debt Reduction Services has had a fair amount of complaints. The majority of the complaints regarding Debt Reduction Services are about problems with service. Other complaints include billing/collection issues. Consumers who are looking for a debt consolidation company to help them may have concerns about being charged fairly by Debt Reduction Services. Debt Reduction Services also requires consumers to sign a contract without seeing a full overview of possible charges.
Lack of NFCC Accreditation
While we appreciate the fact that Debt Reduction Services is accredited with the FCAA and is ISO certified, they do not hold an accreditation with the National Foundation for Credit Counseling (NFCC). Many companies hold both of these accreditations, which signals to consumers that they are committed to the industry and the industry best practices.
Limited In-Person Counseling
Although consumers across the country can access online resources provided by Debt Reduction Services, Debt Reduction Services only has four locations in four states. This means that consumers who don’t live in one of those four states are out of luck when it comes to in-person counseling. Debt Reduction Services is not available in Michigan, Nevada or New Hampshire.
No Client Dashboard
One useful tool that many top companies offer is a client portal where clients of the company can login and see their progress through the consolidation program. Unfortunately, Debt Reduction Services does not offer this kind of tool for clients.
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