Enhanced Recovery Company, also known as Enhanced Resource Centers, ERC or ERC BPO, is a debt recovery company for large corporations in the telecom, finance, and loan industries. Notable clients include AT&T and Sprint, utility companies, banks, cable companies, financial service providers such as credit card companies, student loan lenders, and others.
ERC does not sue debtors for unpaid debts. The company will still try to contact the debtor and resolve the matter, but won’t file a lawsuit. This is a huge differentiator from other companies, where contact will be attempted for a period of time, but ultimately result in legal action when payments or response are not forthcoming.
The company offers the option to make payments until the debt is called off, which is helpful to customers who are willing to take care of things but need more time. Wise customers will make sure to get everything in writing, via email or confirmation letter — not only for payments made, but also for any payment agreements reached.
For customers who don’t want to speak with someone via phone, there is an online chat option as well as an online payment portal. Although this seems like a minor issue, some customers with debt find the shame or guilt about their financial situation to be overwhelming, so having alternative options to contact the company are very beneficial.
ERC does not own the debt being contacted for recovery, like other companies do. This reduces the representatives’ options to negotiate or to offer a compromise or settlement. In contrast, Portfolio Recovery Company, a competitor, buys debts from the original creditor at a discounted price, and therefore is able to negotiate freely on the company’s behalf.
The company has received many complaints about trying to collect a debt that isn’t for the person being looking for. You should request information backing up the charges if something doesn’t sound familiar when contacted. Pioneer Credit Recovery has similar issues with information accuracy, but this is also contributed to by the company’s connection with government clients, where information is hard to procure and verify.
There have been or are currently over 900 lawsuits against ERC for violation of the Fair Debt Collections Practices Act (FDCPA). This sounds like a lot, but keep in mind that many customers don’t want to deal with debt recovery representatives because of an inability or unwillingness to resolve past due debts, and so complaints and frustration are part and parcel for the industry.
Similarly, Portfolio Recovery Company has many complaints filed with the BBB; in fact, it may be difficult to find any debt recovery company not associated with negative reviews and complaint violations.