Overstock.com was founded in 1999 with the purpose of providing consumers with high-quality merchandise at greatly discounted prices. Consumers are able to shop through over 1,000,000 products up to 50% off. Overstock Flash Sales provides customers with the opportunity to purchase online merchandise at a discount for a certain period of time.
Overstock Flash Sales provides customers with a large selection of high quality products at greatly discounted prices.
-Wide category selection
-Great customer service
-15 years of experience
Overstock.com features a wide variety of product categories which include for the home, furniture, jewelry, watches, men, women, bed and bath, health and beauty, electronics, and world stocks. New deals are posted to the site every day at 12 pm E.T. Each deal is equipped with a timer showing customers how much time the deal will be available for purchase. This is a beneficial feature which provides customers who may want to shop around with an indication of how long they have to purchase the featured deal.
Overstock.com features an excellent customer service platform with easy access to customer service representatives. Users can contact a customer service representative directly by phone at 1-800-The-BIG-O (843-2446). For users who prefer email, questions or concerns may be emailed to a customer service representative through the Overstock.com website. Their transparency in providing straightforward means of contacting a customer service representative shows a desire to take care of their customer’s needs.
They have been in business for 15 years which is substantially longer than many of their competitors. Their years in business have allowed them to gain an understanding of their marketplace and adapt to the needs of their client base.
Overstock.com lacks a few features on their site that may be a turn off to potential consumers.
-Primarily online deals
-Deals available for limited amount of time
The primary sales focus of Overstock.com is online inventory. Many of their competitors feature local deals and discounts for services as well as products. Consumers may need to look elsewhere for deals on services such as restaurants, getaways, and other service based deals.
While the timer feature provided on flash sales is a useful feature for indicating how long a deal will be available, it may be frustrating for some customers to find deals available for such a short period of time. In addition to the limited time deals are offered is the potentially limited stock of a product. Products can sell out before time runs out for purchase which could be frustrating when trying to make a purchase.
Shipping Cost and Time
Overstock.com offers free standard shipping on all orders over $50 to the lower 48 states. Alaska, Hawaii and all P.O. Boxes are excluded from this offer. Most orders ship from the headquarters within one to two days, but customers will be notified of their final shipping costs and estimated delivery times when they proceed to check out.
In order to receive a refund, new and unopened items must be returned within 30 days of receiving the product. If a return is made after the 30 days, Overstock.com may offer customers partial refund depending on the products. If customers received defective or damaged items, they can be returned with no charges for shipping. In order for a full refund to be granted, however, the staff at Overstock.com inspects the item to ensure the error was made on the company’s end and not by the user. Overstock Flash Deals does have specific rules and exceptions for their returns and refunds, so customers are encouraged to review the Return Policy when purchasing an item.
Overstock Flash Deals focuses on an array of products, just as the normal Overstock.com website does. Overstock Flash Deals is comprised of products from the regular Overstock.com site and is marked down at a considerable price, for a short amount of time. Flash deals covers products from fashion and jewelry to electronics and technology to home décor and more.
Deals Per Day
There is no specific amount of Flash Deals per day. Staff members work hard to search for the best deals online and bring them to one location in which customers have a limited amount of time to purchase. Many deals last 24 hours or however long it takes for the product to sell out.
Length of Deal
New deals are posted daily beginning at 12 p.m. Eastern Time. On Flash Deals, each product has a deal countdown at the top of the display. Deals are also broken down into three categories, New Daily Deals, Upcoming Deals and items currently on sleep for the week.
Local or Online Deals
Overstock Flash Deals offers only online deals from brand name companies and ships them directly from nationwide Overstock warehouses upon ordering.
Overstock Flash Deals sells mainly wholesale products but often other products that have been marked down from a distribution price.
Overstock Flash Deals doesn’t offer directly refurbished products. However, the main host site of Overstock.com does offer refurbished items and can be found by entering “refurbished” into the search engine at the top of the webpage.
On the Overstock webpage, users can create an “O Account” where they can customize their email preferences. Normally emails with the latest deals and coupons are sent out once or twice a week, but often times more during holiday seasons. Users also have the option of signing up for a Club O Membership. At $19.95 per year, this subscription gives members hundreds of exclusive deals and coupons, free shipping on all orders and 5% cash back. Members also receive emails with special one-time offers.
Overstock.com provides both a mobile website and a smartphone application to allow customers the ease of shopping on the go. Users still receive all the benefits of Overstock’s regular website like easy access to customer service, daily discounts, personal account access and secure checkout. The mobile site and application is just as easy to use as the computer-generated page.
Support Quality and Type
Overstock.com provides several ways in which to contact customer support. The quickest and most popular way to connect with a representative is through the online chat. Here a Overstock staff member is ready to answer any questions, concerns or comments over a two way written chat. Users can also contact Overstock through email or phone. Lastly, Overstock even offers online help for international customers in the International Customer Care page. If users do not want to work with a person directly, many inquiries can be address through one of the tabs under Customer Service at the bottom of the page.
Time in Business
Overstock.com was founded in December of 1999.
Company Contact Information
6350 S 3000 E
Salt Lake City, Utah 84121