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American Cruise Lines

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137 User Reviews

5.1

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Joseph Parker Harriman, TN

We like their attention to detail. The staterooms are roomy, and the bath is a very good size compared to other cruise ships. The newest ships are well- appointed. The last time we cruised with them, the food was not as good as on other cruises. While it was plentiful, it just wasn't as delicious as other meals we have had.

2 years ago

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Bob and Pat Tucson, AZ

We have cruised 3 times with ACL and have another booked. The ships have been very clean, the service and food very good and the staff unfailingly friendly and helpful. We like the policy of full payment for the cruise up front with no extra charges and no gratuities expected on board.

2 years ago

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Valerie Cristiano Metuchen, NJ

Everything was top-notch. The tours were excellent and the guides were very informative, even after the main tour when you took the hop-on, hop-off shuttle, all of the drivers were very knowledgeable and helpful. The food was delicious and all of the staff were very attentive and many even knew our names! The small ship river cruising was amazing.

2 years ago

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Daniel Maclean Brookline, NH

The best cruise line I have used, I have traveled Europe on river cruises the last 5 years with my Lady partner who was thrilled with American Cruise Lines accommodations, food, crew, And off river trips we took the New Orleans to New Orleans Mississippi River Cruse We Loved It.

2 years ago

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Nan Kesler Virginia Beach, VA

Wonderful crew; entertainment and outings on this cruise! Bill and Laura were fantastic duo; Bill is a neat historian. Love his audio selection; nice presents for folks back home! Laura is quite the vocalist! Beautiful voice. The Ed and Dan entertainment was also wonderful. Thanks for such a great trip!

2 years ago

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Bill Bengtson Vail, AZ

Food and drinks were great. The land tours left something to be desired. The West Point tour was fine, but the FDR tour bus was guideless, depending on the bus driver to organize us. The NYC was ok, but the walking tour of the 9/11 site was lucky not to lose anyone. And people need to use the toilet on the bus, rather than make everyone wait for at the Occulus.

2 years ago

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Cathy Fernley, NV

Previous cruises (Southeast Alaska, Columbia and Snake, Maine Coast and Harbors) have all been very interesting and onboard experience was top-notch. The Cumberland cruise was quite sub-par and I wish I hadn’t spent the money on it. I hope this isn’t a sign of a new format. I had thought ACL was a gem, but my recent experience brings my review down. Food service was very slow and historian lectures were scheduled for daytime when we were out on excursions. Staff was forgetful of customer requests. On the upside, Fort Donelson was very interesting and the Quilt Museum was stunning

2 years ago

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Flo Mizicko Vienna, OH

We enjoyed our trip immensely and booked for next year (our 7th) However this particular cruise had several instances in which nobody seemed to know what to do. It was because of the inexperience of the cruise people. There should be experience personnel on every cruise to help the ones who are doing this for the first time.

2 years ago

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Hare Tanan Northfield, OH

I gave a four star for one reason... entertainment. I like the band, Judy D and the Victory Belles. I would have expected entertainment relating more to the older clientel with music that we could dance to. The restaurant servers were great, the all day alcohol was good at least I could have a drink when I wanted. The side trips that were offered were fine. I was a little disappointed in the slim showing of the captain. I generally have cruises where the captain shows up for the crew introduction and the captain's night. We had no idea who the captain was until we asked.

2 years ago

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John Murray Bainbridge Island, WA

We have cruised several times with ACL and we did the same cruise two years ago - loved ACL. everything was wonderful with the possible exception of the dining room which is too noisy - when the boat is underway - for normal conversation, and that is why we cruise with ACL, to meet people and talk with them. John Murray

2 years ago

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DAN AND CAROLYN ROGERS

American Cruise Line is a premier company. We have never been treated better or enjoyed other cruises like we have on this cruise line. We have done 5 cruises and are looking forward to more! Thank you for making our experiences the best ever!

2 years ago

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JBirtolo Bradenton, FL

We love this cruise line. We've made three cruises so far and already booked our fourth. We love that the ships are small and therefore don't pack in passengers like sardines. And we've always found the crew and attendants to be nice, helpful and of good spirits.

2 years ago

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Rick and Elizabeth Patenaude North Adams, MA

The service met the highest standards one could expect. The crew made the most of a bad situation (Bonnevile Dam closure) and did everything in its power to complete our trip in the best manner possible. The offer to grant a sizable discount on our next trip was a greatly appreciated bonus. KUDOS

2 years ago

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Carl E Henderson

The staff was always friendly and courteous. The food was delicious and there was quite a wide choice for each meal. The entertainment was top notch as well as the "historian" who gave frequent "lectures" about the river, the history of the area, and other information that was great to receive. And the "happy hour" was wonderful.

2 years ago

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[email protected] San Jose, CA

WE had wonderful service all these people were great help with food Rocio, Arionna, Jessica S, Robyn S Lexie H and DaQbian L and Caitlan P , Berimger . cabin service Kelvana and Kian M. Arts Diane S was very good I learned from her. Cruise Director Tessa, and Hotel Manger Keaton J always help at all time. The Crew on the ship was always help ful and the coast graud was great.

2 years ago

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James Hake Marietta, GA

Our first cruise with ACL had a high level of dissatisfaction. A cracked Locke on the Columbia River showed a weakness of the officers onboard. The backup plan was to go to Google and find out where passengers could be sent. We too were doing this - with difficulty because the WiFi was not working. They bused us to Fort Vancouver without coordinating the guides that were present. This could have been more interesting. Busing us 45 min to the Vista was no more than a 10 min view. The officers had little knowledge of Oregon - Willamette Valley, Canon Beach - both within 1 to 2 hours. There was no backup or contingency plan. They genuinely tried and continued to go through the process - it was too late. They brought us back to Portland - where we had come into early. The boat was docked where we embarked - inconvenient to the city, next to a very busy and noisy bridge, and under the direct landing flight path of the Portland Airport. To make matters worse for those of us still on board, another sister boat docked right next to us on our last night - engines/generators on. What were they thinking?

2 years ago

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Joe Parker Kingston, TN

The cruise was interrupted due to circumstances beyond anyone's control. The crew was especially solicitous, making sure that we were making the best of a bad situation. They were very professional and are to be commended. We have already booked our next one with ACL.

2 years ago

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Beach65 New Bern, NC

As corporate is already aware of---our cruise was not the cruise we expected due to the closing of the Bonneville Dam Lock. Although very disappointing--our entire crew worked diligently to make the experience as best as it could be. We appreciated them so very much and made lemonade out of lemons!

2 years ago

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Jack B Shelton

Outstanding experience in every way. The ship staff and crew are young and their inexperience showed occasionally in minor details during the week, but did not detract from the time afloat. Excursions were good, food excellent, and the scenery cannot be described in any terms other than unbelievable.

2 years ago

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Richard R Schumacher

Stateroom cleanliness needs improvement- items from prior guests left in drawers, the balcony was too dirty to walk in bare feet. The bathroom smelled of sewage for the entire cruise. The food was sometimes wonderful but sometimes not so much. The crew were very nice and the service, with one exception, was good. Changes in stops made many passengers irate (but not us).

2 years ago

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Jane L Chase Bethlehem, PA

The trip was wonderful. Food was good for the most part. A lot of things we do not eat but were able to order other items that fit our food needs. Staff was very friendly and if asked for something it was furnished immediately. Scenery was heavenly and really enjoyed the trip.

2 years ago

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Debbie Payson, AZ

Staff was awesome! The ship wasn’t as nice as I expected though. It badly needs a major overhaul! The room was a bit cramped, and the balcony needed to be at least 6” deeper to accommodate a person getting into and out of the chairs. Food was pretty good, but not anything spectacular. I was very impressed by the variety of choices for me that were gluten free. The excursions were nice, well organized, on time, good locations. The exception to that was our “ walking tour” of Port Townsend. The guide assigned to my group, the historian from the museum, wasn’t up to the task. We only walked about 100 yards total, mostly stood in the sun and tried to stay interested.

2 years ago

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Ian Pryke Falls Church, VA

Have travelled with American Cruise Lines four times and have had a good experience in every case. One observation: On most recent cruise the bus accommodation on a couple of the land tours was a little disappointing due to the size of the windows on the busses. Only provided a partial view of a number of the sites that were highlighted.

2 years ago

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Jame & Andrea LeFevre Rogers, AR

It was our 5 th Cruise. We signed up for number 6. Have enjoyed them all. This was the first time on the 175 passenger ships instead of the 100 passenger size. They both are very nice. Don't think I would want anything any bigger however.

3 years ago

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Ray & Yvonne Vogel Fremont, OH

We both enjoyed the experiences of being on a smaller ship with the a smaller number of passengers for eating, connecting with other passengers and accommodations. The meals were varied, delicious and very ample. The excursions were very enjoyable and well timed for also seeing things on our own. The ship entertainment and educational activities about the area were always stimulating and fun.

3 years ago

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Frank Kierchhoff Mission Viejo, CA

The food was marginal at best. Sent back two meals that were not eatable. Presentation of meals was poor.Service was amateurish. Entertainment at night was BINGO and Games??? Not very entertaining.Tours were just OK, Waiting for buses 45 minutes after you have toured the Museum etc. not good. Tour guide was at times confusing, he seemed to be all over the map sometimes very hard to follow. Attention to detail needs work, no plates or forks for appetizers at cocktail hour 3 nights in a row??? Sanitary wipes and towels in exercise room, time changes for events and tours without proper notification, blinking message light on room phone reported but never corrected, place pillow over phone because red light was reflecting on ceiling over bed?? Spending $10k for a cruise expected better quality of service all a round. All that being said were advised by friends that the Mississippi to Memphis cruise was significantly better we are rolling the dice to give American cruise one more shot.

3 years ago

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Shirley Marshall Orange, TX

Interesting people, unique places to visit that I never heard of in some cases. I love the laid back way to travel with small groups. The crew was outstanding on all the trips we have taken.

2 years ago

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don wrhel Snellville, GA

2019 was our first cruise with American Cruise Lines. We were so impressed we booked another cruise for 2020. Everything on the cruise was first class. The ports of call and tours were all interesting and informative.

2 years ago

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Alan and Carol Brittingham Louisville, KY

Our American cruises have been blessed with outstanding hospitality, cuisine, scenery, entertainment, tours and camaraderie. We’re excitedly looking forward to our next cruise.

2 years ago

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Carolyn Stevenson Plainfield, NJ

Loved every minute of our river cruise ! Smooth sailing , great food , wonderful people and staff . Looking forward to our next cruise . Thinking of going on Columbia/Snake River Cruise

2 years ago

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[email protected] Naperville, IL

Loved cruising on the smaller boats with the smaller number of guests. Food was superb and the service the best that we have experienced. Very relaxing and enjoyable cruising.

2 years ago

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Carson Smith Union City, CA

The crew and hospitality staff were friendly and did a great job helping every guest have a great time. The ship was clean and well kept and the food and drinks were excellent.

2 years ago

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Neil Denver, CO

We had a great cruise. The ship was comfortable, entertainment was entertaining and food was good. The kitchen and service in the dining room were at times somewhat unorganized but the experience was still very good.

2 years ago

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Michael Citrus Heights, CA

We loved to crew. They would do just about anything we needed and were very friendly. Most of the tours were great. This is our third cruise and we are signed up for one more.

2 years ago

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Dr. Larry Dukes Hillsboro, OH

Everything was first class. Of the dozen or more cruises I’be been on the food and service was the best. It was our first cruise on American but we already signed for our next one.

2 years ago

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M. Connell San Mateo, CA

Outstanding food in both quality and presentation. Happy hour: food runs out in five minutes with no replacements. Most shore excursions are very good and well organized. Some major mistakes - West Point: saw the sights but gave us no time to see movie or exhibits in the visitor's center -- major disappointment. Ship's representative accompanies about half of the shore excursions. Usually very good ADA service. Would sail with ACL again.

2 years ago

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Barbara Tamblin Rocklin, CA

After cruising the complete Mississippi last year, a 5 star trip, this cruise was a surprising disappointment. There did not seem to be enough experienced staff in charge, excursions overbooked, no body from the staff accompanied any of our excursions leaving the bus driver or local guide "responsible" for groups, we actually gave up seats for very angry passengers

2 years ago

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Sandra Madison, GA

We went on the Maine cruise last year and enjoyed it a great deal, but not the Hudson River cruise. The food and dining staff were wonderful, the cruise director not so. She was a non presence. She never spoke to us or anyone else that I could. She gave misinformation about the disembarkment procedure. The cruise stops were not good. If one did not go on the excursions, one did nothing. I would not recommend the Hudson River cruise. We are giving American Cruise Line one more chance next year , but many on board said, “ Never again.”

2 years ago

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Rita E Northfield, OH

Staff very efficient and helpful. Serving staff very accommodating. Some entertainment was not enjoyable. Victory Belles, Partly Cloudy Trio and Judy D all superior entertainers. Three days of Connie G was an overkill. Dale B gave us great historical information

2 years ago

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Judith Dumin Radford, VA

The cruise was very chaotic due to the leaving of the cruise director. Sarah stepped in and did a wonderful job of picking up the pieces. Gabbi G is an excellent server and always knew my wine choice. Dominic H did a great job cleaning our stateroom.

2 years ago

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James and Martha Mewhirter Vancouver, WA

We felt the galley was under staffed as our service was slow. We would be near last about every meal. Also in the morning going to the tables as you entered the dinning room for fruit, rolls, cereal and yogurt. The dishes were not clean and I informed at least four different staff members.

2 years ago

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John Collie Scottsdale, AZ

The boat is old and made a lot of noise at sea. The food vas very good and the wait staff did a good job serving. Bringing guests aboard for dinner caused us a problem because the dinner ran out of seats. The on board expert was not very interesting as his presentations were his opinions based on his historical background. The nightly entertainment was so so. The tour director was very new and did an excellent job for her experience. You should train better.

2 years ago

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Marilyn and Arnold Lincoln, CA

Maiden voyage so the multiple “glitches” were probably to be expected. Staff tried hard, but seemed over worked at times. Food quality did not live up to expectations. Price of cruise did not match value received for that price

2 years ago

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Paula San Francisco, CA

Ship was clean. Room was clean however bathroom seemed to only be cleaned a couple of times. Food was good. Dining room service could use some improvements. Service usually three hour from start to finish. The dining hours could be extended for a more convenient dining experience. More experience wait staff would be good also. My husband has red wine and iced tea dumped on him twice. The shore excursions were very poor. A big waste of time. Two of the towns we were docked in had nothing to do.

2 years ago

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Philip G. Pfefferle

We did the American Revolution Cruise. The cruise was great but with 2 issues. The ships wifi is really bad. So bad in fact to be now usable. The other is that my wife has special diet needs and she met with the chief and they still couldn't get it right.

3 years ago

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Stephen Kerwick Wichita, KS

Excellent new craft. The crew on the Song was exceptionally fine, the best we’ve encountered on ACL to date. Food and drink we’re wonderful and more diverse than our last cruise. Meal times were more flexible as well.

3 years ago

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Lslondre Playa Vista, CA

In November American Cruise Lines were poorly staffed, poorly prepared except for the shore excursions, and had inventory problems of beef, sour dough bread and Swiss cheese to name three. They seemed to have a cost control program on food and wine. Served $6 bottles of wine as featured. I would rate them a C+.

5 months ago

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John Maynard Fairfield, OH

Preferred the smaller ships versus larger cruise liners because: casual environment, friendly crew and passengers, that "homey" feeling, yet professional .

2 years ago

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Dick & Joanne Lakeland, FL

We have really enjoyed our cruises with American Cruise Lines. They have continually supplied a great experience and seem to draw a great group of passengers. Cudos to ACL

2 years ago

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Bob Stromberg Simpsonville, SC

The ships crew was absolutely outstanding. My wife had problems and the crew went above and beyond what would be expected to help her. Could not have asked for more from them.

2 years ago