American Cruise Lines

The staff on the ship was very friendly, and the places we visited were very interesting.

We loved our riverboat cruise on the Columbia River. We enjoyed the trips onshore and found going through the locks to be extremely interesting. The food was more than plentiful and very, very good. The staff was phenomenally helpful. The jet boat ride on the Snake River was very interesting and fun. The entertainment in the evening was always very, very good.

Everything was top-notch. The tours were excellent and the guides were very informative, even after the main tour when you took the hop-on, hop-off shuttle, all of the drivers were very knowledgeable and helpful. The food was delicious and all of the staff were very attentive and many even knew our names! The small ship river cruising was amazing.

The Harmony was a new ship when we sailed on the Mississippi. Crew was very friendly and helpful. Good meals, fun evening live entertainment, very interesting shore excursions and plenty of historical information.

We took their Mississipi River Cruise and I would highly recommend it. The boat is small enough that you get to know your fellow passengers. Each suite has its own balcony. The crew is amazingly helpful and polite. They go the extra mile to accommodate your wishes. We loved it so much that we booked one of their Alaska cruises. You won’t be sorry if you choose this cruise line.

We have comleted our third cruise with American Cruise lines. This compnay does it right. We like it for the small ship and passenger feel. This makes it a more personal attention to detail. The venues are terrific. My absolute favorite was the Columbia/Snake River trip. The food is terrific and not that fancy "what is this" thing. They go above and beyond to make sure your trip is a great one. Thanks American Cruise Lines.

Will be taking our fifth cruise with American this Spring. From the moment we hand our luggage to the crew in the red shirts we receive the kid glove treatment in every way possible. We immediately relax, and we feel AT HOME. We are not part of a mindless herd; the size of the ship and the level of service we enjoy make it the most genteel way we know of relaxing and enjoying the whole cruising experience. All of the amenities we want, none of the ones we're never going to indulge in in the first place. We feel safe, coddled, catered to. Different people want different things..I have no desire to get in a hot tub with 14 strangers, or have the smoke cleaned out of my clothes daily from walking through a Casino. A smiling face without a hand held out for a gratuity. Not a spiked heel, or a wife-beater t-shirt in sight. I often find myself looking around at my surroundings, sighing happily and thinking "how nice". American Cruise Lines is perfect for us.

Relaxing trip on the Columbia Rivers with local entertainment and expert guide.

The best cruise line I have used, I have traveled Europe on river cruises the last 5 years with my Lady partner who was thrilled with American Cruise Lines accommodations, food, crew, And off river trips we took the New Orleans to New Orleans Mississippi River Cruse We Loved It.

Great service, excellent food. All staff very helpful and friendly. Enjoyed the lower key cruising versus big ships.

A river boat trip on the Columbia and Snake rivers is a journey through some of America's most spectacular scenic countryside. American Cruise Lines itinerary provides stops at points of interest that are both unique and wonderful to see. In addition to the sights, our trip provided a valuable history lesson as we traveled the paths of Lewis & Clark and other early explorers. We did it in style and saw the same great country they did decades ago.

I like the service everyone is great. They take great care of you. They are the best especially with single travelers. I recommend them to everyone I talk to.

Food and service on all three of my cruises (Columbia River, Hudson River, and New England) have been excellent as have been the choices of excursions.

We had a great cruise. The ship was comfortable, entertainment was entertaining and food was good. The kitchen and service in the dining room were at times somewhat unorganized but the experience was still very good.

We loved to crew. They would do just about anything we needed and were very friendly. Most of the tours were great. This is our third cruise and we are signed up for one more.

Everything was first class. Of the dozen or more cruises I’be been on the food and service was the best. It was our first cruise on American but we already signed for our next one.

Meals were wonderful. Having tips paid with fare takes away a lot of difficult decisions about who & how much to tip all the wonderful staff who served us.

We were pleased with all aspects. Only suggestion is support staff need more assistance at disembarkment and the nite before. Verandas are difficult to maneuver on.

Boat was somewhat difficult to find and not very handy, quite a walk to boat. Sure appreciate cruise employees taking bags so did not have to carry all the way to boat. Once on food was great and employees very professional from getting on to deportation. Negative would be inside cabin thermostat hard to set and announcements not coming in all the time.

Wonderful crew; entertainment and outings on this cruise! Bill and Laura were fantastic duo; Bill is a neat historian. Love his audio selection; nice presents for folks back home! Laura is quite the vocalist! Beautiful voice. The Ed and Dan entertainment was also wonderful. Thanks for such a great trip!

Food and drinks were great. The land tours left something to be desired. The West Point tour was fine, but the FDR tour bus was guideless, depending on the bus driver to organize us. The NYC was ok, but the walking tour of the 9/11 site was lucky not to lose anyone. And people need to use the toilet on the bus, rather than make everyone wait for at the Occulus.

Outstanding food in both quality and presentation. Happy hour: food runs out in five minutes with no replacements. Most shore excursions are very good and well organized. Some major mistakes - West Point: saw the sights but gave us no time to see movie or exhibits in the visitor's center -- major disappointment. Ship's representative accompanies about half of the shore excursions. Usually very good ADA service. Would sail with ACL again.

great cruise main complaint NOT handicap acessible

After cruising the complete Mississippi last year, a 5 star trip, this cruise was a surprising disappointment. There did not seem to be enough experienced staff in charge, excursions overbooked, no body from the staff accompanied any of our excursions leaving the bus driver or local guide "responsible" for groups, we actually gave up seats for very angry passengers

Previous cruises (Southeast Alaska, Columbia and Snake, Maine Coast and Harbors) have all been very interesting and onboard experience was top-notch. The Cumberland cruise was quite sub-par and I wish I hadn’t spent the money on it. I hope this isn’t a sign of a new format. I had thought ACL was a gem, but my recent experience brings my review down. Food service was very slow and historian lectures were scheduled for daytime when we were out on excursions. Staff was forgetful of customer requests. On the upside, Fort Donelson was very interesting and the Quilt Museum was stunning

Hudson River Cruise was great. Enjoyed the tours with Robert and the walk through little Italy, NY. Food was outstanding and appreciative Kenny and Eric the chef . The servers Alli, Gabbi and all were very friendly and eager to make our dinning experience the best. Entertainment was wonderful especially Robert and Stephanie, and the lady that sung patriotic songs.

My experience started off not good as I had bought a ticket thru ACL to go to the Grand Old Opry. Mistake. The ticket was not in my folder when I got to the Gaylord HOtel. They said it would be at the ticket booth. It wasn't. Four of us didn't have tickets and we were in the heat for over an hour while they tried to figure out where the tickets were for us. I had my receipt fortunately. They were all over the place looking for the group coming in from St. Louis. 10 minutes before the show started people started coming in from the buses. The people from the Grand Ole Opry ran down to the buses and got our tickets. I HIGHLY recomend you come up with a better solution to this. It's not fun not having a ticket in your hand after you've paid for it. It was so HOT and just frustrating. The trip was enjoyable and I did appreciate ACL providing us a hotel room at the end because the river had flooded and we would have had a 2 hour bus ride to the airport coming home. We were told that several had canceled going from St. Louis to Nashville so rooms were available. Leaving for the airport at 4 am would not have been good for anyone.

We went on the Maine cruise last year and enjoyed it a great deal, but not the Hudson River cruise. The food and dining staff were wonderful, the cruise director not so. She was a non presence. She never spoke to us or anyone else that I could. She gave misinformation about the disembarkment procedure. The cruise stops were not good. If one did not go on the excursions, one did nothing. I would not recommend the Hudson River cruise. We are giving American Cruise Line one more chance next year , but many on board said, “ Never again.”

We enjoyed our trip immensely and booked for next year (our 7th) However this particular cruise had several instances in which nobody seemed to know what to do. It was because of the inexperience of the cruise people. There should be experience personnel on every cruise to help the ones who are doing this for the first time.

I gave a four star for one reason... entertainment. I like the band, Judy D and the Victory Belles. I would have expected entertainment relating more to the older clientel with music that we could dance to. The restaurant servers were great, the all day alcohol was good at least I could have a drink when I wanted. The side trips that were offered were fine. I was a little disappointed in the slim showing of the captain. I generally have cruises where the captain shows up for the crew introduction and the captain's night. We had no idea who the captain was until we asked.

Staff very efficient and helpful. Serving staff very accommodating. Some entertainment was not enjoyable. Victory Belles, Partly Cloudy Trio and Judy D all superior entertainers. Three days of Connie G was an overkill. Dale B gave us great historical information

The cruise was very chaotic due to the leaving of the cruise director. Sarah stepped in and did a wonderful job of picking up the pieces. Gabbi G is an excellent server and always knew my wine choice. Dominic H did a great job cleaning our stateroom.

We felt the galley was under staffed as our service was slow. We would be near last about every meal. Also in the morning going to the tables as you entered the dinning room for fruit, rolls, cereal and yogurt. The dishes were not clean and I informed at least four different staff members.

We have cruised several times with ACL and we did the same cruise two years ago - loved ACL. everything was wonderful with the possible exception of the dining room which is too noisy - when the boat is underway - for normal conversation, and that is why we cruise with ACL, to meet people and talk with them. John Murray

Beautiful new ship, Harmony. Very interesting trip down the entire MS River.

The boat is old and made a lot of noise at sea. The food vas very good and the wait staff did a good job serving. Bringing guests aboard for dinner caused us a problem because the dinner ran out of seats. The on board expert was not very interesting as his presentations were his opinions based on his historical background. The nightly entertainment was so so. The tour director was very new and did an excellent job for her experience. You should train better.

American Cruise Line is a premier company. We have never been treated better or enjoyed other cruises like we have on this cruise line. We have done 5 cruises and are looking forward to more! Thank you for making our experiences the best ever!

This was my third cruise with ACL and like the others it was perfect. The management and staff went out their way to make sure everything was exceptional. Hannah B was our cruise director and you could not have a better representative on board your ships. Cruising the Mississippi constantly presents obstacles and Hannah made the changes seamless.

We love this cruise line. We've made three cruises so far and already booked our fourth. We love that the ships are small and therefore don't pack in passengers like sardines. And we've always found the crew and attendants to be nice, helpful and of good spirits.

Cracked dam disrupted the flow of the trip.unpacking repacking , unpacking was not anticipated. Not America cruise fault, but did not make the cruise go smoothly.

The service met the highest standards one could expect. The crew made the most of a bad situation (Bonnevile Dam closure) and did everything in its power to complete our trip in the best manner possible. The offer to grant a sizable discount on our next trip was a greatly appreciated bonus. KUDOS

The staff was always friendly and courteous. The food was delicious and there was quite a wide choice for each meal. The entertainment was top notch as well as the "historian" who gave frequent "lectures" about the river, the history of the area, and other information that was great to receive. And the "happy hour" was wonderful.

WE had wonderful service all these people were great help with food Rocio, Arionna, Jessica S, Robyn S Lexie H and DaQbian L and Caitlan P , Berimger . cabin service Kelvana and Kian M. Arts Diane S was very good I learned from her. Cruise Director Tessa, and Hotel Manger Keaton J always help at all time. The Crew on the ship was always help ful and the coast graud was great.

Our first cruise with ACL had a high level of dissatisfaction. A cracked Locke on the Columbia River showed a weakness of the officers onboard. The backup plan was to go to Google and find out where passengers could be sent. We too were doing this - with difficulty because the WiFi was not working. They bused us to Fort Vancouver without coordinating the guides that were present. This could have been more interesting. Busing us 45 min to the Vista was no more than a 10 min view. The officers had little knowledge of Oregon - Willamette Valley, Canon Beach - both within 1 to 2 hours. There was no backup or contingency plan. They genuinely tried and continued to go through the process - it was too late. They brought us back to Portland - where we had come into early. The boat was docked where we embarked - inconvenient to the city, next to a very busy and noisy bridge, and under the direct landing flight path of the Portland Airport. To make matters worse for those of us still on board, another sister boat docked right next to us on our last night - engines/generators on. What were they thinking?

We had the unfortunate experience of being on the Columbia River cruise when the Bonneville Dam lock broke and we had to spend the majority of the time docked at the Red Lion in Portland.

Excellent Ship - Excellent Staff - Loved the trip The food could improve would be my only reason I am not giving it a 5 star.

The cruise was interrupted due to circumstances beyond anyone's control. The crew was especially solicitous, making sure that we were making the best of a bad situation. They were very professional and are to be commended. We have already booked our next one with ACL.

We thoroughly enjoyed our Puget Sound cruise In September 2019. The entire crew was very focused on guest comfort. The attention to detail was excellent. The food was very good and selections were fine except too much spinach. I have 2 constructive criticisms. 1) concerns the gangway for boarding and exiting the ship. It is a little shaky. There was always a crew member on the dock ready to assist and their assistance was needed at times. The gangway has railings but not at the dock end. I would like to see railings added at the dock end of the gangway. 2) I’d like to have a nightlight in the bathroom.

As corporate is already aware of---our cruise was not the cruise we expected due to the closing of the Bonneville Dam Lock. Although very disappointing--our entire crew worked diligently to make the experience as best as it could be. We appreciated them so very much and made lemonade out of lemons!

Maiden voyage so the multiple “glitches” were probably to be expected. Staff tried hard, but seemed over worked at times. Food quality did not live up to expectations. Price of cruise did not match value received for that price