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GoFundMe

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398 User Reviews
LAST UPDATED: August 30th, 2021

GoFundMe, the world's largest crowdfunding platform, is committed to turning compassion into action by providing individuals, teams, organizations, and nonprofits with the means to raise money for the causes they care about.

The process of creating a GoFundMe campaign is quick and easy. Users must first create a GoFundMe account, through with they set a fundraiser goal, tell their story, and then share the campaign with friends via email, text, and/or social media. Once donations begin coming in, users can easily manage funds and withdraw them as needed.

Whatever your fundraising needs may be, GoFundMe is a great option. Continue reading for pros and cons, and GoFundMe reviews from real customers.

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The Good

  • Fund Type
  • Fees
  • Maximum Allowed Raise
  • Deadlines
  • GoFundMe Charity
  • Administrative Work Options
  • Receiving Funds

Fund Type

GoFundMe uses a 'Keep What You Raised' funding type. With GoFundMe, reaching your goal is not required. This works well because you keep each and every donation you receive, no matter if you are running a personal campaign or a campaign on behalf of a team or organization. Some other crowdfunding campaign platforms operate under an "all-or-nothing" model, meaning that if you don't reach your fundraising goal, you won't receive any money.

Fees

GoFundMe doesn't charge anything to create and share your online fundraising campaign, nor do they charge for using the platform. GoFundMe is almost entirely free except for the payment processing fee or transaction fee, which is approximately 3 percent and will be deducted from each donation. This fee helps GoFundMe remain as a safe place to donate.

There is no partial or non-completion fee in the case you do not complete your campaign. There are crowdfunding companies that do charge you a fee if you fail to meet your campaign goal, so this is definitely a perk of going with GoFundMe.

Maximum Allowed Raise

Many crowdfunding platforms using donation models for individuals have a maximum amount or limit to what funding amount you can raise. GoFundMe has no funding limit. This lets you raise as much as you want or need in one campaign.

Deadlines

With GoFundMe, there are no deadlines or time-limits. Your campaign will remain live until you choose to stop donations or remove the campaign altogether. In some cases, users have left their campaigns up indefinitely as a lasting memory of all the wonderful comments and support they received. This is a great policy for personal fundraisers. Sometimes people can't donate within 30 or 40 days (a typical deadline for many crowdfunding platforms), so having an indefinite deadline can work well.

GoFundMe Charity

Through GoFundMe Charity, charities across North America can support and amplify their causes, subscription-free. Designed specifically for nonprofit organizations, the platform provides access to a variety of resources, including donor analytics and event registration software and more. 

Administrative Work Options

GoFundMe offers users several automated features for administrative tasks, which are extremely helpful for individuals trying to run an effective campaign without past experience. Even if they have experience, admin tasks take a lot of time and can get confusing the larger the donator pool gets.

GoFundMe's automotive administrative task features include: Thank You Messages: You can thank donators individually by selecting a recent donation and clicking the 'Say Thanks' button. GoFundMe will let you personalize the message and send it directly to the donor's email address.

Update Feature: In doing so, you can choose to share the post with your current supporters and donors - you can even share the Update on Facebook to attract more support. Update messages can also include up to 3 photos or videos. GoFundMe's 'Update' feature is a great way to keep your campaign fresh and your donators up to date without having to do it manually, which would take a lot of time away from campaigning.

Quick Assistance: GoFundMe will generally respond to your emails within 30 minutes during the day with any questions you have about your campaign.

Receiving Funds

Typically on crowdfunding platforms you have to wait until the end of your campaign to begin collecting funds. With GoFundMe, you can request your money right away as the donations come in or you can choose to withdraw your balance directly to your bank account (campaigns in the US may also request a check). Withdrawals may be made daily, weekly, or monthly and will always process for the full available balance in the user's WePay account. Funds may be received via electronic bank transfer within 2-5 business days, or paper check within 7-10 business days. (Daily checks are not available, weekly or monthly only.) 

Although you can request a withdrawal at any time, the time it takes to receive funds is a bit long when compared to other crowdfunding sites that can sometimes do it in as soon as 24 hours.

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The Bad

  • Model Type
  • No PayPal

Model Type

GoFundMe operates as a Donation Model. Equity model campaigns are not offered through GoFundMe. A donation model is a good thing for personal fundraising, but GoFundMe recommends signing up with your Facebook account if you want to appear in GoFundMe's Public Search Directory. 

Although this is optional, it actually isn't if you want your campaign to be featured publicly on their website. Not everyone has a Facebook account or wants to open one, or perhaps they would prefer to keep their profile off a public platform like GoFundMe.

No PayPal

It's important to note that although PayPal Giving Fund is GoFundMe's payment processor for their charity campaigns, there is still no PayPal for personal fundraising.

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The Bottom Line

It's no surprise that GoFundMe is one of the world's most popular crowdfunding sites. The company is highly successful. Customer Happiness representatives deliver answers to questions in a timely manner, (often within 30 minutes or less of submission), there's plenty of flexibility with funding options, and there are no limits on how much you can raise and no time restraints. GoFundMe is also the cheapest crowdfunding platform out there. A downside is that equity model campaigns are not offered and PayPal cannot be used for personal fundraising, but all in all, users can expect a convenient, simple experience when funding.

Based on customer reviews, the majority of which are positive, we would recommend GoFundMe for your fundraising needs. Satisfied customers most often remark on how easy it is to use GoFundMe, including setting up a campaign and managing funds. In addition, they note how GoFundMe is a trustworthy company and they feel comfortable donating through the platform. Of the negative reviews, customers most often detail withdrawal difficulties and unexplained account issues.

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Star Rating

4.2

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398 Reviews

Review Breakdown

5 grade

69%

4 grade

12%

3 grade

2%

2 grade

2%

1 grade

16%

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MindyV Lubbock, TX

GoFundMe is not a good way to try to raise money. Unless you personally know rich people, no one will help you. And the people who do donate to GoFundMe accounts only donate to horrible causes like abortions instead of people who desperately need money because they are struggling financially to make ends meet.

6 months ago

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Joseph Jerkovich Faribault, MN

I set up a fund for a friend diagnosed with cancer and though the whole procedure was easy enough to do as well as the collecting of donations, there was a rude surprise when i tried to withdraw the money. I thought I had researched on the site well enough to know what to expect but was frustrated when it actually occurred. I my case I did not wish to burden my friend with any part of the process and wanted to handle it on my own. As i went trough the process to set that up, suddenly things became complicated. even with back and forth email I was never given enough information at one time to know what to expect. When it became clear that the only way the money would be released was with authorization from my friend, I proceeded only to discover that my friend had to make a copy of an ID with him in it and address some additional requirements. I was mad that only till the end did I find out that my friend, dealing with his diagnosis and medical appointments had to comply with requests for him to meet their demands. My advise is to be fully aware of what you must do before, during and after the fund is initiated.

5 years ago

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chris kinnell

they pick and choose who to support ,ive begged for help as i said to who i mailed i have no friends etc on facebook and twitter is disapointing as nobody supports guys like me ,however although they choose who to support it should be reverse ,new people get support it will help new cummers to come back if you go on and dont help you leave ,but if you dont get support you still have to pay if you did get donations it would make more sense to help those with no funds thanks anyway chris #poor get poorer,rich get richer

3 years ago

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Reply from GoFundMe

Thank you for sharing your feedback with us, Chris. GoFundMe is a do-it-yourself platform, and we aren't able to find donors for you or donate to your campaign. However, we're committed to offering the best possible tools for you to gain support on your campaign, and our Customer Happiness Team is always here to help, 24/7.

Sep. 1st, 2018

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Kathie Bowman Lakeside, CA

I tried to contact gofundme.com, but could not get past the robot prove you are human by checking the box because it kept spinning around and around for over five minutes. Heard they do not like to answer questions. I donated $50 to a Fund and was charged $7.50, or 15% extra to process it. That really angered me. How much did the Fund have to pay to receive the donation, and how do I even know they received it or the fund received it? I really disliked having to give my credit card information and won't do it again. If I can't donate directly or by Paypal, I will not use my credit card info with the CCV. GoFundMe feels like a scam operation, excessively profitable for them

2 years ago

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Virginia Spindle Roanoke, VA

We started a campaign to raise money for an attorney for visitation with my grandkids.My ex-daughter-in-law's family started making negative and nasty comments about us.Gina supposedly took care of the problem but so far campaign not going as planned.

3 years ago

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Reply from GoFundMe

We appreciate the feedback, Virginia, and we're sorry to hear you were placed in that situation. We're glad to hear Gina could take care of that issue for you, and if we can help with the campaign, please do let Gina and the other members of the Customer Happiness Team know.

Jun. 13th, 2018

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wanda Saint George, UT

when you donate to GoFundMe, they ask for a "tip" you choose the percentage you want. i think there was 5%, 10%. i didnt see a phone number anywhere to call, i wanted to ask about this and why are they wanting a "tip." I emailed them and didn't get a response. i just chose the lowest percentage just so i can complete my donation. but beware at the end of your donation you will see that.

3 years ago

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Chase H Provo, UT

I've never donated, but I like the concept. If you are starting a go fund me, make sure to get the word out on social media to get funded. Simply starting a campaign won't do it.

3 years ago

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Reply from GoFundMe

Thanks so much for your feedback, Chase! With over 10,000 campaigns created each day, it can be tough to stand out, but our campaign coaches are here to help offer tips to reach your goal. We definitely recommend using social media if that's what works for you, we've seen it work for so many on GoFundMe!

Jun. 14th, 2018

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