Zoho was founded in 1996, and began as an IT, networking, and telecommunications company. Over the years Zoho has shifted its focus to specializing in business productivity apps such as CRM software systems. Today Zoho is officially headquartered in Pleasanton, CA, and has many other office locations around the world.
- Mobile Apps
- Multichannel Support
Zoho CRM offers multiple pricing options. Each pricing options offers different features, storage capacity, and customizable options.
- Free Edition: Free for up to 10 users
- Standard Edition: $12/user/month
- Professional Edition: $20/user/month
- Enterprise Edition: $35/user/month
- Ultimate Edition: $100/user/month
Zoho CRM offers apps for Android and iOS users which helps users to stay in touch with their customers even when they are on the go. With Zoho mobile app users can access sales records, see the actions of their customers, and send invitations directly from their mobile device. Users of Zoho have the option to integrated with other Google apps such as Docs, Gmail, Calendar, Contacts, and Tasks.
Zoho CRM allows businesses to connect with their customers via email, live chat, phone and through social media. Zoho CRM categorizes customers as leads and contacts based on their behaviors on social media, which allows users to make new connections and discover new leads.
- Limitations on Free Edition
- Limited Customer Support
Limitations on Free Edition
There are several drawbacks for using free edition of Zoho CRM. The free edition doesn't offer a lot of option for customization of the CRM to the needs of the business. If a users wants to add custom reports, customized functions and additional modules they will need to purchase a more expensive edition.
Limited Customer Support
Zoho offers many way to reach customer support for the users who are paying for their services; however, the free edition is limited to the email support only. If users are looking to speak to Zoho customer representative immediately they do not have the option to use their phone number which is available for payed users only from Monday to Friday.
The Bottom Line
Zoho is a software system that specializes in business productivity apps to help the users to be better connected to their customers. Multiple pricing options and simple integration with others apps allows the users to be more organized and prepared on the go; however, even though free edition might be an incentive to choose Zoho CRM system, users soon will find that limitations to customer support and customization features might not be worth it.